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US Federal CX Eked Out A New High But Still Trails The Private Sector

Forrester eCommerce

Our US Federal Customer Experience Index (CX Index™), 2020, is now live! In brief, our results show that: The average federal CX Index score rose slightly to a […]. The report is packed full of great details about the quality of the US federal CX, its impact on agencies’ mission performance, and how they can improve.

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Is It Too Late for JCPenney to ‘Make it Count’? Inside the Retailer’s $1B Turnaround Plan

Retail TouchPoints

and interviews with in-store customers, the retailer confirmed that “the customer is looking for us to make an unwavering commitment to them about how we will continue to help them ‘make it count’ in their lives,” Mullen said. We’re trying to attract more customers who look like our current customers.

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Can High Achievers Live A Balanced Life? My Take On The 4 Burners Theory

My Wife Quit Her Job

Can a high achiever live a balanced life without making huge sacrifices? If you are not familiar with the 4 burners theory, here’s a brief synopsis. The post Can High Achievers Live A Balanced Life? But can you have it both ways? A while ago, my buddy James Clear introduced to me to the 4 burners theory.

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Yahoo Jumps into the Ecommerce Fray with New Online Marketplace

Retail TouchPoints

Users go through a brief onboarding where they indicate their tastes and preferences and are then presented with their “own digital mall” featuring brands that align with their interests. Yahoo Shops is not yet live; users are currently able to sign up to be notified when the platform launches.

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All the Feels: How Mood will Underpin Future Consumer Spending in Retail

Retail TouchPoints

Consumers recognize that mental wellbeing is a key aspect of living well. Why the Mood? The desire to curate and manage in-the-moment emotions is a natural evolution of holistic health. An experienced bilingual public speaker, Quoirin is a key voice in the world of foresight and strategy.

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Alibaba Launches Payment And Freight Management Services For Small U.S. Retailers

Retail TouchPoints

small businesses are fighting through what is a remarkable set of challenges because of COVID,” said John Kaplan, Head of North America and Europe for Alibaba.com during a media briefing. Trade Shows will facilitate live, invite-only meetings between suppliers and retailers online. . “U.S.

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5 Tips for Maximizing Influencer Marketing’s Impact

Retail TouchPoints

Denise Vitola , VP of Integrated Brand PR, Influencer and Social at Bayer; Jamie Hess , Wellness + Healthy Living Expert and Social Influencer for @NYCfitfam; and Keith Bendes , Head of Brand Strategy and Partnerships at Linqia, shared five tips and lessons learned: Tip 1: Tap Influencers to Drive Ecommerce Content Strategy.