US Federal CX Eked Out A New High But Still Trails The Private Sector
Forrester eCommerce
OCTOBER 1, 2020
Our US Federal Customer Experience Index (CX Index™), 2020, is now live! In brief, our results show that: The average federal CX Index score rose slightly to a […]. The report is packed full of great details about the quality of the US federal CX, its impact on agencies’ mission performance, and how they can improve.
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