Retail TouchPoints

JULY 11, 2022

Because Gen Z makes up 26% of the global population , their preferences should already be playing a significant role in your business strategy — and their influence will only grow! We suggest micro surveys, social media and review sites and live chat to gain the intelligence you need to compete for Gen Z’s loyalty.

Customer Experience 306

Customer Experience Social Media Customer Live Chat 306

Retail TouchPoints

DECEMBER 14, 2020

Using multiple touch points and technologies — from email and live chat to social media forums, phone support and more — will improve your relationships with customers. Many companies are just now building their omnichannel strategies from scratch and taking a very holistic approach. Take a Down-to-Earth Approach.

Omnichannel 263

Omnichannel Live Chat Channel Improvements 263

Ecommerce Platforms

MARCH 28, 2022

Cue, live chat software. Of course, to offer decent chat functionality on your site, you'll need to use the right software. Tidio is a chat solution offering powerful live chat and chatbot tools. Tidio comprises two significant features: Live chat to provide customer support. Tidio’s Live Chat.

Live Chat 211

Live Chat Shipping Costs Article Operations 211

Omnisend

DECEMBER 15, 2020

The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Companies applying this strategy experience 23x higher customer satisfaction rates.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Kissmetrics

OCTOBER 24, 2017

For example, organic visitors may see a pop-up box to sign up for a product demo sooner than visitors from social media. With the right strategies in place, you go from churning to closing more sales. Monitor Social Media Interactions. You should then dive into the language used by customers during the chat.

Customer 278

Customer Live Chat Customer Loyalty Social Media 278

RetailMinded

AUGUST 10, 2021

Therefore, a lot of focus needs to go into strategies to improve your online storefront. Strategies For An Online Storefront. You can use these top five strategies to improve your online storefront: . You can also hire a professional strategist to conduct SEO analysis and implement strategies to improve your ranking.

Improvements 113

Improvements Live Chat Social Media SEO 113

SellBrite

MARCH 9, 2018

Despite what some may tell you , social media for business is not dead. While it’s true that it is becoming a lot more difficult for businesses and brands to reach social media users organically today, there’s still a lot of value and potential ROI that can be gained from participating on sites like Facebook, Twitter, and Instagram.

Social Media 85

Social Media Channel Recommendation eCommerce 85

Ecommerce Platforms

MAY 18, 2021

Schedule social media posts. You can convert videos to any format to compliment your social media and website content. LiveChat is, you guessed it, a live chat tool for your website that makes it easier for you to connect with customers in real-time. Answer customer questions. Reach out to new leads.

Social Media 210

Social Media Live Chat SEO Management 210

Retail TouchPoints

MAY 28, 2021

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. This is why your content marketing team must work with your customer service department when designing a content strategy. Ticketing systems can combine perfectly with live chat software and chatbots too.

Payment Services 167

Payment Services Games Live Chat Customer 167

Retail TouchPoints

SEPTEMBER 26, 2022

The best way to do this successfully is through an innovative sales strategy: Live selling. Live selling transforms live video streams into shoppable content where shoppers can purchase simply by engaging with the video. live selling is proving to be a lucrative offering. It’s About Entertainment.

Consumer 264

Consumer Social Media Retail Live Chat 264

GetElastic

AUGUST 16, 2019

Regardless of industry, strategies that worked a few years ago don’t always hold true today. Now is the time to integrate new sales strategies to save your customers from running to the competition and gain new ones. Social Media. Strategies are not always to blame when you get traffic but no conversion.

eCommerce Marketing 149

eCommerce Marketing Live Chat eCommerce Marketing 149

Smile.io

MARCH 11, 2021

Using personalization strategies on your Shopify store is the unparalleled way to increase retention rates. Live chat greetings All it takes sometimes is a friendly, personal “hi”. You can recreate this with an opening message on your store’s live chat. And where exactly does that start? With personalization.

Improvements 82

Improvements Live Chat Social Media eCommerce 82

Ecommerce Platforms

MAY 11, 2023

The customizable chat widget Like many tools for adding live chat functionality to your website, Askly gives business owners a simple environment where they can adapt their chat widget to their brand and specific needs. Further reading ?

Live Chat 104

Live Chat Customer Social Media eCommerce Platforms 104

Retail TouchPoints

JANUARY 19, 2023

For brands considering livestreaming or just starting to dip their toes in the water, experts recommend answering three basic questions that will shape their live commerce strategies. When these three questions are answered, they help establish the “what” and the “how” components of a brand’s livestreaming strategy.

Social Media 298

Social Media X-cart Consumer Events 298

Groove

APRIL 11, 2022

Create a Content Marketing Strategy. At Groove Commerce, we offer eCommerce strategy services to help merchants align their marketing efforts, creative assets and technology stack with their business goals. Once your eCommerce store is launched, that means it is live to the public to find. Follow SEO Best Practices.

Merchant Services 195

Merchant Services eCommerce Live Chat BigCommerce 195

FastSpring

MARCH 9, 2022

We’ll also include some bonus tips to help you with strategies beyond the page design — including packaging, optimizing pricing for LTV, and more. Social Bee: Optimize for free trial conversions. SocialBee is a social media management tool that uses a product-led growth model hinging around a free trial. Learn more here.

Payments 145

Payments Subscription Payment Services Live Chat 145

Groove

JULY 23, 2020

In this blog, we're sharing some of our most trusted, tried and true eCommerce marketing software solutions to help guide your strategy and convert more customers. Service Hub – Ticketing, Live Chat, etc. That being said, eCommerce retailers must design a strategy to cater to these users. Klaviyo for email marketing.

eCommerce Marketing 332

eCommerce Marketing eCommerce Marketing Customer Loyalty 332

Inflow Insights

OCTOBER 14, 2021

If you want to develop powerful B2B eCommerce strategies to attract and convert your customers, you’ll need to invest in a few key areas. Sure, classic marketing strategies like asking for referrals, promoting at industry events, and doing cold outreach have their place. We’ll break these into three sections: SEO Strategies.

B2B 107

B2B eCommerce Marketing eCommerce Marketing 107

Ecommerce Platforms

JANUARY 7, 2022

Similarly, ActiveCampaign combines email marketing, marketing automation features, sales automation, and cloud-based CRM strategies to help business owners enhance their customer experience. You can also schedule blog posts from the same place you manage your social media posts. Social Media.

Live Chat 104

Live Chat Social Media Blog Document 104

lateshipment

NOVEMBER 26, 2023

A successful post-purchase customer experience strategy is ensuring that your customers have hassle-free order delivery and return experiences with your brand that in turn help you nurture customer relationships and achieve sustainable growth. Are you one of such businesses? No, it’s all good.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

SEPTEMBER 23, 2021

Every SEO strategy session with clients these days should include a moment of recognition and praise for how hard business owners are working to keep serving the public amid monumental challenges. Market trends indicate that a powerful three-point strategy for you to bring to the brands you promote is: Inspire, Deliver, Sustain.

SEO 264

SEO Gifts Shipping Costs Beauty and Health 264

Ecommerce Platforms

AUGUST 29, 2022

Customer loyalty apps allow you to build your own loyalty program, referral strategy, or simply distribute loyalty points to customers. The “Premium” plan is $49 per month for unlimited customers, referrals, dashboards and data reports, live chat support and automated fraud protection. Referral Candy. Limited customer support.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Omnisend

APRIL 15, 2021

A prime way of reaching this crossroad is with customer engagement marketing and customer engagement strategies. Customer engagement can come in many forms, from contests on social media to openly addressing customer feedback. Different businesses and industries require different customer engagement strategies.

Live Chat 78

Live Chat Customer Marketing Social Media 78

BigCommerce

FEBRUARY 1, 2018

This kind of research is crucial to your success as a business because it arms you with the ability to quickly identify industry trends and adapt to competitor campaigns or strategies in order to maintain a foothold or out-compete them entirely. From there, check out different social media channels, organizations and online communities.

Shipping Costs 355

Shipping Costs Social Media Shipping Information 355

Ecommerce Platforms

MARCH 9, 2021

One of the biggest brands in the world for helpdesk technology, Zendesk holds around 72% of the current market , as well as 15% of the live chat market too. Zendesk is s full helpdesk and live chat solution designed to help companies manage better customer service. Help Scout. LiveAngent. Who is this best for ?.

Live Chat 104

Live Chat Social Media Management Marketing 104

365 Retail

MARCH 13, 2023

As the number of touchpoints continues to increase, so does the need for a seamless integration from one online location to another – whether it’s a social media advert, an e-shot, a pop-up mobile notification or even a live chat conversation. Is outsourcing fulfilment the answer? billion daily active users.

Omnichannel 73

Omnichannel eCommerce Shipping Costs Social Media 73

Groove

APRIL 9, 2019

paid, earned, shared and owned) strategies. If you're looking for more information, we recommend exploring more in our blog about eCommerce SEO strategy. This phenomenon is a benefit of a content marketing strategy called topic clustering. Finally, remember that SEO is a long-game strategy and linking building takes time.

SEO 285

SEO Live Chat Mobile Blog 285

365 Retail

APRIL 19, 2024

Implementing an intelligent data-based marketing strategy is one of the ways for companies to streamline and maximize their marketing efforts. However, for marketers, developing and executing such a strategy can be too challenging or impossible without martech, such as Salesforce Einstein.

Marketing 52

Marketing Social Media Live Chat Channel 52

Kissmetrics

FEBRUARY 8, 2021

You’ll want to create a unique strategy and approach for each. Whether it’s your landing page, PPC, or social media, you’ll want to track the success of your efforts. This strategy allows you to track each number independently so you can tell the source of a campaign right away. Call Tracking Metrics for Outbound Calls.

PPC 260

PPC Live Chat Social Media Information 260

Omnisend

JANUARY 6, 2021

Optimizing an ecommerce marketing strategy can seem like a daunting task these days. In this article, we’ll look at five easy and effective things that you can do to get your ecommerce marketing strategy in great shape. You can see it with the wide-spread use of ad blockers and the lack of clicks on social media ads.

eCommerce Marketing 179

eCommerce Marketing eCommerce Marketing Live Chat 179

Kissmetrics

AUGUST 23, 2017

Demographics and psychographics are important for every customer engagement strategy, but they’re especially crucial when you’re operating in a small niche. You create a strategy that’s custom made for them. You probably saw this coming from a mile away, but being available on social media often is a huge plus.

Customer 228

Customer Live Chat Social Media Marketing 228

Smile.io

MAY 15, 2024

There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io 💡 Key takeaways: - Growing a commerce business involves increasing revenue with increased overhead investments.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

365 Retail

MAY 1, 2024

Besides integrating a live chat widget on their sites, ecommerce IT support services provide a reliable ecommerce help desk, offering assistance whenever you encounter technical and non-technical issues. Investing in a Winning Ecommerce Strategy A smooth-running website is the cornerstone of every booming ecommerce shop.

Merchant Services 52

Merchant Services Payment Services Online Retail eCommerce 52

Retail TouchPoints

NOVEMBER 5, 2020

The right inspiration, paired with the right technology, can transform an online merchandising strategy into an immersive shopping experience. . Live chat, for example, can be strategically utilized to answer a shopper’s questions in real time, capitalizing on their purchase intent. Be savvy around sales and promotions.

Retail 255

Retail Live Chat Recommendation Social Media 255

Inflow Insights

APRIL 3, 2020

Powerful B2B eCommerce marketing strategies get developed through a process of continual improvement in a number of different areas. Classic marketing strategies such as asking for referrals, promoting at industry events, and doing cold outreach have their place. B2B eCommerce SEO Marketing Strategies. #1: Get in touch.

B2B 78

B2B eCommerce Marketing eCommerce Marketing 78

GetElastic

JANUARY 2, 2018

Nowadays you have more versatility than ever to deliver the very best customer care, but social media channels and live chat tools aside, content as customer service is becoming more important. In recent years, content marketing has become integral to the online profiles of organisations of all sizes and niches.

Live Chat 99

Live Chat Customer Social Media Blog 99

Kissmetrics

OCTOBER 4, 2021

People find it on social media and in search engines, and it draws them in to read more. Leverage Social Media Platforms. Social media is a great way to communicate with your target audience (whether that’s through organic posts or paid ads). What is Black Friday marketing strategy?

eCommerce 259

eCommerce Gifts eCommerce Marketing Social Media 259