Remove loyalty-best-practices-2019
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Omnichannel Retail Index Spotlights 4 Investment Areas

Retail TouchPoints

While consumer expectations have continuously shaped retailers’ strategies, tech choices and best practices, COVID-19 accelerated this rate of change. The best practices employed by the “leading-edge” and “innovative” brands quickly became the standards for every company to compete against. Loyalty programs.

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Loyalty Best Practices for a Successful 2019

Smile.io

As the glitter, excitement, and busyness of BFCM 2018 settles, it’s tempting to settle into the post-holiday lull and simply coast into the start of 2019. However, now is the time to make sure your rewards program is doing everything possible to help you build a sustainable brand community in the new year.

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Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Retail TouchPoints

Although brands should continue to develop best practices for reducing losses from returns, they should also examine the enormous upside of returns. Balancing Costs with Customer Satisfaction and Loyalty. Exacerbating the situation, these same shops lost $10.30 Taking the Long View Toward Higher Customer Lifetime Value.

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Inside AEO’s Inaugural ESG Report: A Blueprint for a Better World 

Retail TouchPoints

However, the parent company of American Eagle and Aerie knows that to drive true loyalty, a strong purpose needs to be at the center. The ESG working group and steering committee ensure Planet, People and Practices touch every aspect of our organization, as building on these is key to our business success.

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Why CSR Matters To Your Business

Retail TouchPoints

Furthermore, research from PwC concludes that 83% of consumers think businesses should be actively shaping best practices around environmental, social and governance (ESG) social issues. Brands’ abilities to attract and retain the best talent also increasingly hinge on their commitment to CSR.

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#RSP22: Everything You Need to Know About Holiday 2022

Retail TouchPoints

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Don’t Overspend on Real-Time Inventory Update Frequency.

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4 Loyalty Program Examples in Food and Beverage

Smile.io

The food and beverage industry is one industry that relies on repeat purchases and brand loyalty to succeed. Think of all of your favorite food and beverage products and the loyalty that is associated with them. This competition means that food and beverage companies are ripe to benefit from creating customer loyalty.