Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. Potential Friction Point: Generic (& Limitless) Emails. Potential Friction Point: Lack of Product Details. Potential Friction Point: Requiring Account Sign Up For Purchase. Potential Friction Point: Unsatisfied Customers Post-Purchase.

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Retail TouchPoints

JULY 3, 2023

We’ve grown accustomed to these various retail touch points, and as a result, we’ve started to notice omnichannel inconsistencies that might never have occurred to us before — raising our own expectations of our favorite brands and retailers. And these functions can be seamlessly incorporated across touch points. Here’s how.

Consumer 244

Consumer Omnichannel Retail Technology 244

Retail TouchPoints

NOVEMBER 1, 2023

Many involve making all in-store customer touch points, including scan-and-go devices and shoppers’ own phones, more targeted to shoppers’ needs in the moment. Then I put in new chapters that touch on things like the foundations of loyalty. Do you agree with this idea that there is essentially no such thing anymore as consumer loyalty?

Books 278

Books Omnichannel Payments Mobile 278

Retail TouchPoints

MARCH 21, 2024

The leading reasons for those cancellations were that the value of the subscription wasn’t worth the cost and that it was too expensive. A recent study from Capterra found 76% of consumers feel financial strain from their subscriptions and that 42% of consumers have cancelled one of their subscriptions in the last 90 days.

Shipping Costs 255

Shipping Costs Subscription Consumer Games 255

Ecommerce Platforms

AUGUST 29, 2022

The best loyalty apps for Shopify are an excellent way for business leaders to improve the lifetime value of their customers. That’s where loyalty apps come in. With a loyalty tool built into your Shopify website, you can attract customers by offering them bonuses every time they buy from you. Referral Candy. Go to the top.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Retail TouchPoints

FEBRUARY 2, 2024

This concept of starting with a deep understanding of the customer (at times more deeply even than they understand themselves) and building from that point is also the basic premise of retail’s latest technological and philosophical movement — unified commerce. As was often the case, Jobs was ahead of his time.

Omnichannel 287

Omnichannel Payment Services Technology Banking 287

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points.

Customer Loyalty 216

Customer Loyalty Customer Retail Shipping Costs 216

Smile.io

APRIL 15, 2024

Part of this success can be attributed to its loyalty and rewards program— Treat Rewards.  PetSmart Treats’ loyalty program changes (in 2024) PetSmart recently announced updates to its Treats rewards program that took effect on April 2, 2024. Will my points be worth the same value?

Social Media 71

Social Media POS Gifts Events 71

Smile.io

OCTOBER 25, 2023

So you want to set up a loyalty program that generates revenue and brand loyalty? loyalty programs work! Implementing a loyalty program can help bring customers back to your store, build a loyal following, and boost customer lifetime value (CLV) and repeat purchase rates. The TL;DR is that Yes! and Shopify  Smile.io

Shopify 71

Shopify Social Media Blog eCommerce 71

Smile.io

FEBRUARY 22, 2024

True customer loyalty is a brand for every ecommerce brand.   Contrary to popular belief, pay-to-join (paid) memberships are not the new loyalty programs.   Contrary to popular belief, pay-to-join (paid) memberships are not the new loyalty programs. Simply, a loyalty program incentivizes customers to earn rewards. 

Customer Loyalty 95

Customer Loyalty Shipping Costs Customer eCommerce 95

lateshipment

MAY 6, 2023

The Impact of Great Post-Purchase Experiences on Customer Loyalty 1) Strong customer relationships – The post-purchase phase is the last thing your customers are going to remember about your brand. This also leads to additional revenue for your business as loyal customers are worth up to 10 times the value of their first purchase.

Customer Experience 130

Customer Experience Shipping Costs Customer eCommerce 130

Smile.io

NOVEMBER 17, 2023

  According to research from Business Wire , 69% of brand executives have increased their loyalty investment over the past 2 years, and 55% plan to invest even more in the coming years.   The question now becomes how to build customer loyalty efficiently and effectively.  But is perfection worth the wait?

Customer Retention 88

Customer Retention Customer Loyalty Customer Other 88

Omnisend

SEPTEMBER 7, 2023

Reading Time: 6 minutes 5 customer loyalty email examples that work When you think of loyalty, what comes to mind? Customer loyalty to businesses isn’t that much different. There are plenty of places where you can build brand loyalty, but today, the focus is on email. How can email marketing impact customer loyalty?

Customer Loyalty 88

Customer Loyalty Customer Social Media Clothing 88

Smile.io

SEPTEMBER 6, 2023

According to insights from Wellness Creative Co, the nutrition market is estimated to be worth $305.8 That worth is predicted to reach $347.5 In order to combat all the increased competition many nutrition and supplement companies are looking at implementing a customer retention strategy through loyalty programs. each year.  The

Subscription 80

Subscription Social Media Shipping Costs Reference 80

Retail TouchPoints

JANUARY 6, 2023

There are a few early adopters of the metaverse store concepts, and they are definitely worth following — their approaches to pricing are especially interesting as that’s completely new terrain. More and more retailers and brands have prioritized the metaverse market as one worth investment. Trendsetters. Look for virtual matches.

Games 316

Games Cryptocurrencies Clothing Channel 316

Retail TouchPoints

MAY 4, 2023

With the expansion of retail media networks (RMNs), retailers have introduced an array of new state-of-the-art digital screens closer to the point of purchase, thus creating myriad opportunities for brands to personalize further down the sales funnel and drive higher conversions. Is the investment worth it? Numbers don’t lie.

eCommerce 311

eCommerce Arts Consumer Travel 311

Retail TouchPoints

SEPTEMBER 1, 2023

Mullen pointed to the retailer’s “strong commitment” to plus size and extended sizes across the business as one existing differentiator that will only be expanded upon in the future. New and improved rewards: To truly create value for its middle-class consumers, JCPenney is focusing on rewarding them for their loyalty.

POS 230

POS Merchant Services Supplies Improvements 230

Ecommerce Platforms

JANUARY 24, 2023

The platform describes itself as the ‘ leading provider of solutions that power the whole customer journey, including loyalty & referrals, SMS marketing, subscriptions, and visual user-generated content.' You can create customized loyalty and referral programs. when they cash in the points they’ve earned.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

Retail TouchPoints

JUNE 29, 2022

As shoppers place more emphasis on price, we are seeing inevitable erosion around brand loyalty. With inflation top of mind for so many, loyalty can seem like a tough ask, but a clever, balanced approach to offering discounts and value can still help brands find a sweet spot. And what about loyalty? How Brands can Deliver.

Customer Loyalty 213

Customer Loyalty Customer Consumer Events 213

Algopix

JANUARY 22, 2024

This comprehensive guide will explore proven techniques to maximize repeat purchases and cultivate customer loyalty on Amazon. Customer experience: Personalization, loyalty programs , and convenience factors bring customers back. Responds well to loyalty programs. Not purchase-resistant.

eCommerce 110

eCommerce Shipping Costs Payment Services Social Media 110

Optimizely

JULY 24, 2018

Loyalty programs. Loyalty programs are a tried-and-true method for driving long-term customer engagement and repeat business. If you want to keep your existing customers coming back for more, you need a loyalty program that makes it worth their while to come back. You can use points, referrals, and so much more.

X-cart 334

X-cart eCommerce Customer Retention Customer 334

Smile.io

NOVEMBER 30, 2023

peak sales per minute 61M consumers globally Read up more here: [link] [link] pic.twitter.com/YCUEcV1dZd — Shopify (@Shopify) November 28, 2023 Now that Black Friday and Cyber Monday are done, the question for ecommerce brands remains: How do you continue your momentum and build loyalty after BFCM?  

Jewelry 69

Jewelry eCommerce Shopify Toys 69

Smile.io

SEPTEMBER 22, 2022

“Is a loyalty program really going to help my business?” They’ve seen the obvious benefits from brands that do loyalty well, but they’ve also heard horror stories.  They Defining "good" loyalty programs If not all reward programs are created equal, then what actually constitutes a good one?

Customer Loyalty 79

Customer Loyalty Shipping Costs Customer Customer Experience 79

Retail TouchPoints

NOVEMBER 9, 2020

While the retail industry has been evolving for years, the consumer packaged goods (CPG) sector, in particular, is at a critical inflection point. As a result, CPG brands need to be mindful about packaging and recycling to maintain long-term loyalty. Customer satisfaction with subscriptions is high, but loyalty is elusive.

Customer 278

Customer Subscription Food and Beverages Shipping Costs 278

Smile.io

DECEMBER 7, 2023

Once a loyalty program is launched, the work is far from over. A loyalty program should not be viewed as a static entity but rather as a dynamic element that evolves to meet the changing needs and desires of your clients. Let's take a look at a few specific ways you can use CRO to improve engagement with your loyalty offers.

Shopify 93

Shopify Customer Loyalty Blog Improvements 93

Groove

JUNE 1, 2022

When they know it is time for their customers to purchase again, they can get ahead of the game and advertise to them at the right point in time. The best product solves their needs and hits on all of their pain points. They Search For A Solution. For service-based businesses, offering a consultation may help.

Merchant Services 195

Merchant Services eCommerce Customer Customer Loyalty 195

Smile.io

SEPTEMBER 13, 2022

All while fostering community and building toward brand loyalty. The monopoly on sunglasses is an issue Detour Sunglasses is putting a dent in with its focus on brand community, through a loyalty program and social media content.   Their explainer page shows all the ways customers can earn and redeem points.

Social Media 85

Social Media Definition Clothing Banking 85

Retail TouchPoints

DECEMBER 4, 2020

One of the best ways to boost brand loyalty in the retail sector is mobile apps. Without any speculation about the future of shopping in the flesh and the fate of the department store, let us examine why a mobile app is worth the investment, whether or not you also offer an amazing brick-and-mortar experience: The Perks of Push Notifications.

Mobile 175

Mobile Shipping Costs Retail Automotive 175

Optimizely

AUGUST 14, 2018

But few brands are lucky to attain the ranks of true customer loyalty. Sure, many of us— 77 percent, in fact —participate in some kind of customer loyalty program. Loyalty program engagement is on the decline , and active use of loyalty programs is decreasing by 2-3 percent per year. Not very far, it seems.

Customer Loyalty 268

Customer Loyalty Customer Social Media Events 268

Retail TouchPoints

OCTOBER 9, 2023

In turn, this encourages retail gambles that would have too high an overhead to be worth the risk. Just as the last point, this isn’t a platitude. Distributed order management systems make it happen by erasing the boundary between touch points. Every major brand I’ve shopped at recently has asked who helped me on the floor.

Supplies 301

Supplies Fulfillment Retail Omnichannel 301

Smile.io

NOVEMBER 15, 2023

But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.   Table of Contents  What is customer loyalty?   Table of Contents  What is customer loyalty? Why is customer loyalty important?

Customer Loyalty 58

Customer Loyalty Customer Beauty and Health Food and Beverages 58

Retail TouchPoints

JUNE 28, 2023

This is a world worth fighting for — we believe that a world with many digital storefronts is a better place than a place controlled by a few,” Xu added. “We Helping Merchants Reward Loyalty DoorDash also announced a number of improvements and new features for its merchants and Dashers (as its delivery gig workers are called).

Merchant Services 254

Merchant Services Payment Services Sporting Goods Fulfillment 254

Retail TouchPoints

AUGUST 17, 2021

Delivered over email or messaging applications, they help drive traffic to the store or website and engender brand loyalty. Every week grocery stores discard thousands of dollars’ worth of unsellable merchandise. For example, pastries with a one-day shelf life can use AI to precisely create a sliding price point throughout the day.

Retail 306

Retail Payments Payment Services Customer Experience 306

Smile.io

MARCH 7, 2023

Despite being a national favorite, their recent rewards program changes have even the most patriotic coffee fans questioning their loyalty. With adjustments to points earning and redeeming rules, a wider variety of rewards, and some updates to the app, it’s time to see how the new program measures up.

Games 61

Games Events Mobile Social Media 61

FastSpring

JANUARY 7, 2021

What is customer loyalty? Loyalty is an emotion that stems from feeling engaged in something or someone. When you give a customer an incentive to come back, and they willingly come back repeatedly, this is known as customer loyalty. The answer lies in customer loyalty programs. What are customer loyalty programs?

Customer Loyalty 148

Customer Loyalty Customer Toys Recommendation 148

Retail TouchPoints

JULY 12, 2023

Your favorite store would recognize you when you walk in and already know your preferences (perhaps through information provided for a customer loyalty program), so you’d get an experience customized for you. It’s certainly worth noting that many retailers have invested heavily in legacy software, and those systems can’t simply be abandoned.

Payment Services 230

Payment Services Retail Point of Sale Supplies 230

Retail TouchPoints

MAY 27, 2020

In exchange for turning in their used merchandise, consumers receive shopping credits or loyalty points, or have donations made to charities. Environmental concerns are one of the key factors propelling the secondhand fashion market, which is now worth approximately $10 billion , especially with Millennials and Gen Z consumers.

Marketing 216

Marketing Fashion eCommerce Accessories 216