Retail TouchPoints

MAY 2, 2023

Tuesday Morning has received permission from a bankruptcy judge to wind down its operations after nearly 50 years in business despite an objection from one of its investors. Tuesday Morning operated fewer than 500 stores when it made its latest bankruptcy filing in February, which was the second since 2020.

Operations 267

Operations Merchant Services Gifts Management 267

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. The deployment follows the purchase of Made4net by Ingka Investments , the group’s investment arm.

Fulfillment 298

Fulfillment Operations Order Fulfillment Omnichannel 298

Forrester eCommerce

JANUARY 17, 2024

It’s another challenge entirely when that technology operates off our planet. And it depends on risk management. For years, […]

Management 276

Management Technology Operations Customer 276

Forrester eCommerce

JANUARY 12, 2023

Building a successful knowledge management practice to capture, share, and transfer institutional knowledge is more essential than ever. IT operations’ need to innovate, provide services globally, and improve employee experiences. Most […].

Management 370

Management Operations Improvements Information 370

Retail TouchPoints

JANUARY 30, 2024

store managers’ base pay from an average of $117,000 per year to $128,000 and has redesigned its bonus program to include a store’s profits, not just its sales. Bonuses could now amount to 200% of a manager’s base salary. Walmart will raise its U.S. in a blog post.

Management 278

Management Operations Blog Improvements 278

Forrester eCommerce

FEBRUARY 21, 2024

Check out this preview of The Forrester Wave™: Digital Asset Management Systems, Q1 2024, which reveals the DAM vendors that are pushing the boundaries of intelligent and strategic creativity.

Management 424

Management Operations 424

Forrester eCommerce

JUNE 10, 2020

We are currently at the beginning of Phase Three (Management) as regions and businesses reopen. To help with your pandemic recovery plans, Forrester developed two sets of pandemic management protocols for bringing employees back. You must also consider operational, privacy, and compliance risks in your pandemic recovery plans.

Operations 459

Operations Management 459

BigCommerce

APRIL 30, 2021

With more and more companies rushing to move from offline to online, we find ourselves in a modern-day gold rush.…

Operations 358

Operations Management eCommerce eCommerce Technology 358

Retail TouchPoints

OCTOBER 11, 2023

In fact, data from Legion Technologies finds that 37% of managers say they’re hiring more minors due to the shortage. However, ensuring compliance is especially tricky for retailers operating in multiple markets, as labor stipulations will vary from location to location and any changes must be made in time with laws taking effect.

Management 278

Management Technology Operations Retail 278

Retail TouchPoints

MAY 1, 2023

The acquisition is contingent on a separate transaction in which Mapco and its remaining locations and assets will be sold to Majors Management. All of the locations to be acquired by Alimentation are company-operated, most of the real estate is company-owned and the deal also includes surplus property and a logistics fleet.

Management 294

Management Operations Customer Retail 294

Forrester eCommerce

DECEMBER 6, 2023

We recently completed The Forrester Wave™: Digital Operations Planning And Analytics, Q4 2023, covering what is also known as enterprise performance management (EPM), financial planning and analytics (FP&A), or extended planning and analytics (xP&A). We see significant interest […]

Operations 235

Operations Management Customer 235

Retail TouchPoints

JULY 6, 2023

Gepard has received official status as a verified Feed Management Partner integrated with Mirakl with a connector to its API. Product data management processes will be done according to the format and taxonomy of Mirakl, and data will be transported automatically through the available Mirakl application.

Management 272

Management Retail Information Operations 272

Retail TouchPoints

FEBRUARY 24, 2023

Coles Group , which operates a chain of more than 800 supermarkets across Australia, will deploy the Bringg delivery management platform in a bid to make its home delivery operations more efficient. The solution will make it easier for Coles to allocate deliveries to its network of carriers and track deliveries in real time. “We

Management 276

Management POS Fulfillment Operations 276

Retail TouchPoints

APRIL 12, 2023

For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences. As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate.

Operations 334

Operations Omnichannel Customer Experience Consumer 334

Retail TouchPoints

AUGUST 12, 2022

Weis Markets will streamline operations at its 198 stores through a partnership with Invafresh. The fresh grocery platform will assist with demand forecasting, in-store production planning, food traceability, recipe management and cut test management across all fresh departments.

Operations 234

Operations Marketing Management Technology 234

Forrester eCommerce

JUNE 17, 2022

The scope of the CMO role continues to grow, customers are more demanding than ever, and marketing operates under constant disruption driven by factors beyond your control. I know that CMOs are busy — I mean, really busy. Practically speaking, there are only so many hours in a day, so it stands to reason that […].

Management 370

Management Operations Marketing Customer 370

Retail TouchPoints

DECEMBER 29, 2022

Let us look at a few ways to improve customer experience in the retail industry through knowledge management. What is Knowledge Management and Why is it Important? A proper knowledge management strategy will help you not only organize and store expert advice and information but also improve the customer experience overall.

Customer Experience 360

Customer Experience Management Customer Retail 360

Forrester eCommerce

NOVEMBER 3, 2020

Today, we released the “The Forrester Wave™: Artificial Intelligence For IT Operations, Q4 2020.” Infrastructure & operations (I&O) pros looking for a new way to monitor and manage systems in the digital age can use artificial intelligence for […].

Operations 381

Operations Management Marketing 381

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. The Vital Importance of Listening to Store Teams Mikos and other Walgreens executives were well aware that store pickup had to operate like clockwork, and it’s used a combination of training and technology to make that happen.

Payment Services 246

Payment Services Operations Omnichannel Fulfillment 246

Forrester eCommerce

AUGUST 23, 2023

The Forrester Wave™: Content Management Systems, Q3, 2023 helps buyers select a next-generation content management system that will delight, convert, and further engage consumers through anticipatory digital experiences.

Management 359

Management Consumer Operations 359

Retail TouchPoints

NOVEMBER 30, 2022

The changes follow news that recently appointed Foot Locker President and CEO Mary Dillon would halt a planned expansion into Japan as the company changes course to grow ecommerce and adjust its global operations. The retailer’s executive leadership changes, which will become effective Dec.

Operations 278

Operations Supplies Omnichannel Fulfillment 278

Retail TouchPoints

MAY 10, 2023

The senior management team of Franchise Group , led by the company’s CEO Brian Kahn along with a consortium of financial partners that includes B. In total, Franchise Group currently operates more than 3,000 locations, predominantly in the U.S., that are either company-run or operated by franchisees or dealers.

Home Furnishings 279

Home Furnishings Management Supplies Operations 279

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. Here are just a few ways a good system can improve your business operations. COVID-19 changed the way businesses function.

Improvements 290

Improvements Management Customer Banking 290

Forrester eCommerce

DECEMBER 16, 2021

In November, I started as the newest member of Forrester’s infrastructure and operations (I&O) research team. Throughout my career, I have focused on IT service management (ITSM), research, consulting, and speaking […]. When did you join Forrester?

Operations 195

Operations Management Information Technology 195

Forrester eCommerce

JULY 12, 2021

TMS used to streamline operations and reduce logistics costs. But in its journey to the cloud TMS embedded AI, added mobile geolocation. It shifted focus from cost to customer and employee experience.

Technology 494

Technology Management Mobile Operations 494

Retail TouchPoints

APRIL 4, 2022

Aligning with Nordstrom’s Closer to You concept of cultivating a convenient and interconnected experience across both stores and digital platforms, the new appointments centralize customer strategy under Worzel, while store operations for Nordstrom and Nordstrom Rack are consolidated under Jamie Nordstrom. in a statement. “It billion to $4.8

Operations 264

Operations Customer Supplies Management 264

Retail TouchPoints

DECEMBER 28, 2022

Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable. However, this doesn’t mean introducing robotics into warehouse operations and completely cutting down the labor force. Automation Increases Warehouse Productivity and Accuracy. Sophisticated Automation.

Management 279

Management Order Fulfillment Fulfillment Shipping Costs 279

Forrester eCommerce

APRIL 12, 2021

Territory design and the subsequent application and management of those plans is fraught with opportunities for distortion by human intervention. In her latest blog post, Anne Slough discusses the critical role that sales operations plays to maintain equity in the territory design process.

Operations 285

Operations Blog Management 285

Retail TouchPoints

APRIL 24, 2023

The retailer has received a commitment of approximately $240 million in debtor-in-possession financing from Sixth Street Specialty Lending to provide the necessary liquidity to support operations during the Chapter 11 process.

Payment Services 278

Payment Services Operations Supplies Improvements 278

Forrester eCommerce

MARCH 20, 2023

On Monday, Hewlett Packard Enterprise (HPE) announced its intent to acquire OpsRamp which offers a multitenant AIOps-powered IT operations management (ITOM) solution for hybrid cloud environments. Its AIOps solution will be integrated into HPE’s GreenLake edge-to-cloud Platform.

Management 195

Management Operations Information Technology 195

Retail TouchPoints

OCTOBER 6, 2022

Retailers acted with agility, changing the way they planned and managed inventory in a remarkably short time. Effective inventory management plays a vital role in this — and data-led solutions can make a real difference here. In the years to come, AI will prove extremely useful in supply chain management. years, on average.

Management 290

Management Supplies Omnichannel Operations 290

Retail TouchPoints

NOVEMBER 11, 2022

While people have been shopping online for decades, it’s important to recognize that warehouses, as we know them, are still operating and organized to replenish the stock in brick-and-mortar stores. Many warehouse operations are looking to technology to upgrade every facet of their daily operations.

Operations 246

Operations Improvements Supplies Fulfillment 246

Groove

FEBRUARY 27, 2024

He is responsible for developing and executing the overarching strategies and OKRs that ensure scalable and sustainable long-term growth, leveraging his expertise in digital marketing, e-commerce operations, product launch, and cross-channel sales team management.

eCommerce 195

eCommerce Apparel Operations Multi-channel 195

Retail TouchPoints

JANUARY 20, 2023

Kroger recently deployed a variety of Google Cloud data analytics, AI and ML tools, designed to empower store leaders and associates to make real-time operational decisions and deliver a better shopping experience for shoppers. Kroger worked with Google Cloud and Deloitte to create two purpose-built applications.

Technology 306

Technology Management Events Information 306

Groove

OCTOBER 6, 2020

Before working with the Groove Commerce team, Perform Group, the parent company to Curtain Call, operated a highly customized Magento website that often struggled with speed and page load times. This was due to the complex integration with their ERP and database management system. The Problem.

BigCommerce 370

BigCommerce Operations Magento B2B 370

Retail TouchPoints

FEBRUARY 9, 2023

BrainOS Inventory Insights helps managers intelligently manage their inventory, improve operational efficiencies, enhance productivity and elevate customer shopping experiences across all channels.

Management 246

Management Events Channel Operations 246

Kissmetrics

NOVEMBER 23, 2021

Regardless of which industry you operate in, providing value and gaining visibility has never been more important. If you answered no, read on to learn how Google’s advanced search operators can considerably benefit your strategic digital efforts. What Are Google’s Advanced Search Operators? Improve SEO Ranking.

Payment Services 236

Payment Services Operations SEO eCommerce 236