Omnichannel Retail Index Spotlights 4 Investment Areas
Retail TouchPoints
JULY 20, 2022
While consumer expectations have continuously shaped retailers’ strategies, tech choices and best practices, COVID-19 accelerated this rate of change. Department Stores ( 66% ) and Home & Houseware ( 65.9% ) followed closely behind, showing that verticals with high SKU counts have the most to gain from omnichannel capabilities.
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