365 Retail

MARCH 12, 2024

Similarly, GK Software SE focused on AI use cases that personalise customer interactions across all store touchpoints​​. Furthermore, the event spotlighted customer-centric solutions addressing retail’s most significant challenges, such as omnichannel digitalisation, payment and logistics, and smart energy management.

Technology 63

Technology Payment Services Retail Events 63

iVend

APRIL 17, 2023

iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. So how does chatGPT play a role in omnichannel retail POS? Omnichannel retail is the bringing together of multiple online and offline channels in a customer-centric approach that delivers the best possible shopping experience.

POS 96

POS Omnichannel Retail Social Media 96

365 Retail

DECEMBER 12, 2023

Rhone: Leading the way with omnichannel retail Rhone , the premium performance lifestyle brand, decided to maximise the value of its omnichannel customer data to deliver personalised customer experiences.

Customer Data 52

Customer Data Customer Retail Omnichannel 52

365 Retail

JUNE 7, 2023

That’s according to new research from omnichannel customer engagement platform SAP Emarsys to mark the launch of its Mobile Wallet. Our new Mobile Wallet functionality lets marketers uplevel their brand promise, giving them more ways to deliver the personalised, seamless experiences their customers expect.”

Omnichannel 98

Omnichannel Mobile Customer Loyalty Channel 98

iVend

JANUARY 17, 2023

Read more Retail tech solutions for scalable personalisation Shoppers want a fantastic experience. ** They don’t want to be ‘one of many’ – they want a personalised approach that makes them feel seen and valued. Tech in retail is the ‘magic’ that allows personalisation at scale. Retail technology solutions are the answer.

Technology 85

Technology Retail Omnichannel Customer Experience 85

Digital Doughnut

FEBRUARY 22, 2022

As the UK takes off its masks and steps tentatively into the post-pandemic era, financial services marketers are focusing on more personalisation, greater responsiveness to customer needs, and joined-up omnichannel communications as their priorities for the coming year.

Financial Services 95

Financial Services Marketing Omnichannel Customer 95

iVend

OCTOBER 16, 2023

Read more Retailers who understand their customers and use that knowledge to personalize customer engagement benefit on two fronts: Closing the gap – between the online and instore experience, to offer a true omnichannel retail experience. Rapid checkout in store – for many shoppers, the experience is all about efficiency.

POS 98

POS Payment Services Payments Omnichannel 98

365 Retail

DECEMBER 20, 2023

Over a quarter (28%) of shoppers said AI-powered automated pricing and real-time promotions would enhance their customer experience, followed by AI use within loyalty schemes to deliver real-time personalised offers and rewards for 18% of those polled.

Consumer 63

Consumer Customer Experience Download Omnichannel 63

ESW

JULY 6, 2023

Omnichannel is here to stay. From the online storefront to the app to the payments page and package tracking, brands that think omnichannel-first are better positioned to onboard new products or services that facilitate sales. Brands that own their customer data can offer the personalised experience shoppers expect.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

365 Retail

JUNE 22, 2023

Consumer demands for curated ads from trusted brands is prompting retailers to tap retail media opportunities and open up new revenue streams from monetising their first party audiences, according to the latest research from ADvendio , the leading omnichannel advertising solution provider.

Consumer 96

Consumer Retail PPC Social Media 96

365 Retail

JULY 12, 2023

Recognising the need to enhance its customer experience and implement personalised marketing strategies, Jigsaw has chosen to partner with Voyado. “We’ve made great progress at Jigsaw with increasingly personalised marketing that reflects the unique relationship we have with our customers.

Fashion 52

Fashion Customer Retention Customer Loyalty Clothing 52

ESW

MARCH 11, 2024

Omnichannel continues to trend Just because a shopper can complete an entire buying journey online does not mean they want to or will. If you have an owned storefront, you can personalise the experience, provide detailed product descriptions and deliver a dynamic experience that resonates with the shopper and helps them research.

eCommerce 88

eCommerce Payment Services Omnichannel Consumer Electronics 88

iVend

OCTOBER 10, 2023

In-store engagement – providing associates with Mobile retail POS to provide customers with in-aisle, personalised service, recommendations and upselling, enhances their experience and your holiday season sales. Rapid checkout in store – for many shoppers, the experience is all about efficiency.

Technology 98

Technology POS Retail Gifts 98

365 Retail

NOVEMBER 16, 2023

Technology is poised to change the way we shop, with exotic experiences from in-store personalised adverts and chatbots, to augmented reality displays and prices which adjust in real-time. In today’s retail world, customers expect personalised experiences – and will spend more if they get them, according to McKinsey.

Retail 52

Retail Technology Omnichannel Improvements 52

365 Retail

OCTOBER 20, 2022

Even more, they should be considering the implementation of a zero-party data strategy to load the database with opt-ins and the psychographic and preference data required to deliver better personalised offers that their customers actually want. Power personalisation from zero-party data . Deliver a true omnichannel experience .

Retail 52

Retail Omnichannel Customer Retention Channel 52

365 Retail

NOVEMBER 28, 2022

In addition to perfecting each brand touchpoint’s management, it is the liaisons that matter the most in an omnichannel context. Retail formats in an omnichannel context ensure a seamless experience . In an omnichannel retail environment, each retail format becomes an active contributor to a positive customer experience.

Omnichannel 98

Omnichannel Customer Experience Management Payment Services 98

Retail Technology Review

AUGUST 29, 2017

Certona, the real-time omnichannel personalisation solutions provideer for brands and retailers, has entered into a strategic partnership with Farfetch, the global platform for luxury.

eCommerce 98

eCommerce Omnichannel Retail 98

ESW

OCTOBER 2, 2023

Challenge 2: Providing Omnichannel Customer Service Omnichannel customer service is the integration of various customer touchpoints into a unified communication system. Learning and understanding these can help provide a personalised and effective customer service.

Payment Services 154

Payment Services Customer Payments Omnichannel 154

365 Retail

DECEMBER 7, 2021

Creating a Seamless Omnichannel Customer Experience. The omnichannel customer experience provides customers with a simple, easy-to-use shopping experience, regardless of whether you choose to shop online or in brick-and-mortar shops. . Providing Customers with a Personalised Retail Experience.

Small Business Retail 52

Small Business Retail Drop Ship Shipping Costs Retail 52

iVend

JUNE 8, 2021

Omnichannel Personalisation Deliver a Seamless Retail Experience at all Sales Touchpoints. The personalised customer experience of online shopping has ‘spoiled’ them and they expect the same level of attention in the store. All without leaving the customer’s side, offering a very interactive and personalised customer experience.

Retail 98

Retail POS Payment Services Mobile 98

365 Retail

JANUARY 18, 2022

In capturing and effectively managing data, retailers today can draw invaluable insights across the business, supporting both company and customer personalisation. Prioritising personalisation . The omnichannel store of the future is here, and retailers must embrace this reality to avoid being left behind. The value of data .

Retail 52

Retail Supplies Omnichannel Customer Experience 52

365 Retail

FEBRUARY 1, 2022

For some years now, personalisation has been gaining pace in retail – but a certain group of trailblazers are supercharging the concept. The streaming platform, which launched in late 2019, feeds behavioural data into AI algorithms to serve personalised viewing suggestions to its 118 million global paid subscribers.

Recommendation 52

Recommendation Arts Consumer Travel 52

365 Retail

MAY 17, 2022

In this context, solutions that manage the growing number of complex multi-channel payments for retailers while delivering hyper-personalised services – aka services that respond to the specific needs of the merchant, based on their target demographic habits and preferences and geographical regions – is important for customer experience.

Merchant Services 105

Merchant Services White Paper Payment Services Multi-channel 105

iVend

OCTOBER 16, 2022

Consumers want to engage with brands in a much more personalised way, and 74% say they are frustrated when website and other content is not tailored to them. Using mobile devices to personalise experiences – shoppers are rarely too far from their mobile devices, and expect to use them to engage with their favourite brands.

Technology 79

Technology Retail Mobile Channel 79

365 Retail

MAY 31, 2023

Consumer demands for curated ads from trusted brands is prompting retailers to tap retail media opportunities and open up new revenue streams from monetising their first party audiences, according to the latest research from ADvendio , the leading omnichannel advertising solution provider.

Consumer 52

Consumer Retail PPC Social Media 52

365 Retail

JUNE 7, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences.

Customer Experience 71

Customer Experience Customer Customer Data Customer Loyalty 71

365 Retail

MAY 5, 2023

In-depth research of 351 UK based pure-play and omnichannel retailers with a turnover of £1m+, conducted on behalf of Scurri, reveals the increasing importance of post-purchase experience in 2023. It’s well-known tracking emails can achieve a far higher open rates than those of typical marketing emails.

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

365 Retail

APRIL 25, 2022

Leveraging TikTok’s LIVE Shopping experience enables us to help drive sales for our retailers to new and existing customers, creating a truly omnichannel experience.”. The post Westfield London and Stratford City to host TikTok live shopping event appeared first on 365 RETAIL | Retail Technology News.

Events 81

Events eCommerce Gifts Omnichannel 81

365 Retail

APRIL 12, 2021

Ribble’s proposition has reimagined retail, by personalising the physical in-store experience and combining with a digitally enabled environment to be paperless, efficient, engaging and constantly ‘live’ with the ability to refine in real time messaging and merchandising. . States David Stacey, Commercial Director, Ribble .

Omnichannel 110

Omnichannel Leisure Retail Arts 110

iVend

AUGUST 27, 2020

Digital strategies also hold the potential to accelerate the omnichannel retail model, which has become indispensable to a retailer’s ability to deliver exceptional brand experiences on all sales channels. The Benefits of the Omnichannel Model. And, at the foundation of a strong omnichannel operations model are digital solutions.

Omnichannel 105

Omnichannel Leisure Technology Channel 105

365 Retail

NOVEMBER 24, 2022

Customers want to know that their issues are important, and this means retailers must create personalised experiences that show they care. An omnichannel approach is key to optimising the customer experience and making this as seamless as possible. Say no to silos. Navigating Christmas chaos.

Technology 105

Technology Channel Customer Experience Social Media 105

365 Retail

DECEMBER 21, 2021

1. Focus on reaching ‘Omnichannel Nirvana’ ? . omnichannel nirvana. . Leading retailers have been personalising digital shopping experiences in one way or another for many years now—personalised product recommendations based on past purchases, for example, have been commonplace for a long time. decision making.?In

Social Media 104

Social Media Retail Payment Services Subscription 104

iVend

MAY 20, 2020

Covid-19 has significantly affected the retail industry and it is more important than ever that you have a future-proof omnichannel business strategy. Today’s consumers have more information, more options and are expecting a more personalised shopping experience in your stores, plus new safety assurances that go above and beyond.

Management 90

Management Retail Magento Omnichannel 90

ViiBE Blog - Retail

AUGUST 31, 2020

The customers’ willingness to take more hands-on approaches to solve their issues, plus companies’ reactivity in providing new omnichannel support options have led to increased resiliency during the pandemic. Omnichannel leaders are adapting to the next normal in customer experience by taking initiative across five key actions.

Customer 98

Customer Omnichannel Travel Technology 98

365 Retail

JUNE 13, 2022

However, its legacy ecommerce platform had reached its capacity and couldn’t meet the retailer’s desire to scale or provide the seamless omnichannel experiences its shoppers now expect, with 60% of all in-store visits currently beginning online.

Arts 52

Arts eCommerce Hobbies Multichannel 52

365 Retail

NOVEMBER 17, 2023

The rise of e-commerce, the expectation for seamless omnichannel experiences, and the growing importance of data analytics have all posed new challenges. Retailers are leveraging technology to create personalised, engaging, and seamless shopping experiences.

Retail 58

Retail eCommerce Customer Experience Technology 58

GetElastic

NOVEMBER 18, 2019

The specially curated audience included over 100 leaders of ecommerce, digital, marketing, consumer experience (CX) and omnichannel from leading retailers and innovative start-ups. The first section of the day was a deep dive on Reaching the Omnichannel Ideal – Seamless, Frictionless, Convenient.

eCommerce 88

eCommerce Omnichannel Payment Services Demo 88