ModCloth and Misen Outsource Omnichannel Fulfillment Operations
Retail TouchPoints
MAY 9, 2024
Two digital-first brands, Misen and ModCloth , are partnering with Cart.com to improve their omnichannel fulfillment and logistics operations.
Best Buy Shutters Up to 30 Larger Stores as it Shifts Omnichannel Operating Model
Retail TouchPoints
MARCH 3, 2023
Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over the coming year.
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Office Depot Improves In-Store Task Completion Rate by 42% with Cloud Technology
Retail TouchPoints
JANUARY 15, 2024
Since deployment, the solutions have become central to store operations. Technology is at the forefront of everything we do from an omnichannel perspective across the globe, and working with Zebra Technologies has been a game-changer for us,” said Jonas Stillman, Senior Director of Omnichannel Operations at Office Depot in a statement.
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Pacsun Adds RFID to Expanding Omnichannel Tech Stack
Retail TouchPoints
JANUARY 9, 2024
Pacsun will deploy the iD Cloud Store solution from Nedap as it seeks to improve inventory accuracy and gain RFID-powered operational insights to inform replenishment decisions. Lululemon expanded its use of Nedap to all its stores in January 2023 , and Bestseller rolled out the Nedap technology at its Vero Moda stores in February 2023.
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BJ’s Enhances Inventory Operations with Microservices-Based Solution
Retail TouchPoints
DECEMBER 18, 2023
These Tuples are built on a cloud-native and cloud-agnostic tech stack, and the Studio technology can be delivered in deployment models including SaaS and source code ownership.
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Steve Madden Upgrades OMS to Strengthen Omnichannel Offerings
Retail TouchPoints
JUNE 13, 2022
has fortified its omnichannel functionalities with same-day BOPIS, ship-from-store and pre-order offerings, deploying a new order management system (OMS) from HotWax Commerce. Steve Madden, which offers fashion footwear, accessories and apparel for men, women and children, operates 120 stores in the U.S. Steve Madden, Ltd.
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Walgreens Exec: Operational Excellence Makes 1-Hour Delivery Promise a Reality
Retail TouchPoints
JULY 25, 2023
But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. The Vital Importance of Listening to Store Teams Mikos and other Walgreens executives were well aware that store pickup had to operate like clockwork, and it’s used a combination of training and technology to make that happen.
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Foot Locker Reconfigures C-Suite as it Seeks to Simplify Operations
Retail TouchPoints
NOVEMBER 30, 2022
The changes follow news that recently appointed Foot Locker President and CEO Mary Dillon would halt a planned expansion into Japan as the company changes course to grow ecommerce and adjust its global operations. The retailer’s executive leadership changes, which will become effective Dec.
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Neiman Marcus Promotes New Supply Chain, Technology Leaders
Retail TouchPoints
JANUARY 21, 2022
Amanda Martin has been named SVP, Chief Supply Chain Officer and Vijay Karthik has been named SVP, Chief Technology Officer. In her new role, Martin will take over responsibility for all supply chain operations. He will report to Bob Kupbens, Chief Product and Technology Officer.
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Ikea Plans $2.2 Billion Investment to Advance Omnichannel Presence
Retail TouchPoints
APRIL 20, 2023
omnichannel growth strategy over the next three years — the largest investment the retailer has made in nearly four decades of operating in the country. Ikea will invest more than $2.2 billion in its U.S. The new facilities build on the other U.S.
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Shoppers and Operators want Malls to Change, Creating Opportunities for Emerging Brands
Retail TouchPoints
APRIL 12, 2023
For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences. As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate.
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3 Predictions for the Future of Omnichannel
Retail TouchPoints
JULY 5, 2022
In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ).
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Stitch Fix Taps Amazon Fashion Alum for Product and Technology Role
Retail TouchPoints
NOVEMBER 8, 2023
Stitch Fix has hired a new Chief Product and Technology Officer to lead the struggling online personal styling service’s technology, product, data science, security and IT teams. Tony Bacos will begin today and report directly to CEO Matt Baer.
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Omnichannel Logistics and Delivery: Good for Shoppers and Retailers Alike
ESW
MARCH 5, 2024
In the last few years, omnichannel logistics and delivery have become more than a nice-to-have. Omnichannel logistics and delivery are a must-have. Brands and retailers that have not yet adopted omnichannel strategies may be missing out on opportunities to grow business – especially in global markets.
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For Forever 21, Omnichannel Experiences are Key to Staying a Gen Z Favorite
Retail TouchPoints
MARCH 9, 2023
My daughter lives in technology. Now owned by the SPARC Group (a joint venture between brand management firm Authentic Brands Group (ABG) and mall operator Simon Properties ), Forever 21 has spent the last few years refining its image and business model to avoid a repetition of its 2019 bankruptcy.
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At Home Upgrades Omnichannel CX and Fulfillment with new OMS
Retail TouchPoints
APRIL 15, 2021
is deploying a new order management system (OMS) as the home décor retailer seeks to offer a more modern omnichannel customer experience and improve in-store fulfillment. The retailer partnered with Manhattan Associates to implement its Manhattan Active Omni OMS to level up its sales, service and fulfillment operations.
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IKEA Partners With Google Cloud to Enhance Omnichannel and Customer Service Capabilities
Retail TouchPoints
OCTOBER 27, 2020
IKEA has partnered with Google Cloud to improve it technological capabilities, including the implementation of AI and machine learning tools, upgrading omnichannel capabilities and exploring new customer service offerings.
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Amazon Extends Just Walk Out Technology to Apparel and Fan Gear with RFID
Retail TouchPoints
SEPTEMBER 19, 2023
Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. Earlier this year, Amazon piloted the RFID-enabled Just Walk Out technology for a few games at Climate Pledge Arena, home of the NHL’s Seattle Kraken.
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Why DTC Brands are Evolving from Disruptors into Omnichannel Players
Retail TouchPoints
AUGUST 2, 2023
There’s operations, technology and merchandising, and in each of these groups there’s a lot of opportunity to overspend and underdeliver.” Those team members are a critical piece of the equation: “Having the size of the team and the expertise required to run a true omnichannel business is the biggest challenge,” said Widrick. “We
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Omnichannel Retail Strategies Explained & Simplified
UpSellIt
JULY 13, 2023
In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. Read on to explore the key elements of an omnichannel retail strategy and how it can benefit your business. What is Omnichannel Retailing? What is Omnichannel Retailing?
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Digital Transformation Propels Burton’s Omnichannel Growth Plans
Retail TouchPoints
JULY 29, 2020
The company owns and operates 34 locations, both flagships or outlets, and the remainder are owned and operated by partners such as high-end resorts. Larocque has spent more than 20 years with Burton, becoming SVP Operations in 2010. The Burton name is on 66 stores in 10.
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Why Tanger Outlets’ CEO Wants to be Less ‘Operator’ and More ‘Curator’
Retail TouchPoints
APRIL 5, 2023
Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. Yalof shared more insight into how Tanger Outlets has evolved and how it is using data and technology to support its focus on experience.
Rethinking Post-COVID Shopping: ‘Retailtainment’ and Enhanced Omnichannel Experiences
Retail TouchPoints
DECEMBER 14, 2020
However, retailers have risen to the occasion and adjusted their operations accordingly — and now they need to look to the future and plan for a post-pandemic future, according to the Enabling a Resilient & Connected Supply Chain in a Post-Pandemic World webinar from the IoT Consort i um and GS1 US.
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Ron Johnson’s Enjoy Technology Files for Bankruptcy, Set to be Sold
Retail TouchPoints
JULY 1, 2022
Ron Johnson, CEO and co-founder of Enjoy Technology. Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity. His response: “Going to JCPenney.”
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How Technology is Supporting the Era of ‘Value’ and ‘Values’
Retail TouchPoints
AUGUST 19, 2022
Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021. RTP: The recession isn’t impacting retail budgets for technology, which is great.
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Moving from Monologues to Conversations: How Brands are Driving Innovation with Unified Commerce Experiences
Retail TouchPoints
FEBRUARY 2, 2024
This concept of starting with a deep understanding of the customer (at times more deeply even than they understand themselves) and building from that point is also the basic premise of retail’s latest technological and philosophical movement — unified commerce. Looking to dig deeper into unified commerce strategies and implementation?
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Inside Natori’s Transformation from High-End Wholesaler to Omnichannel Brand
Retail TouchPoints
MAY 20, 2022
The designer fashion brand launched its own ecommerce operation in 2008, at a time when many other high-end specialty labels were still turning up their noses at digital. The company’s wholesale business is still thriving, but now it’s only part of an omnichannel strategy that includes ecommerce , social commerce and marketplaces.
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How a Reactive Omnichannel Strategy can Help you Capitalize on Reactive Buying Trends
Retail TouchPoints
OCTOBER 4, 2023
The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. From cybersecurity to ecommerce, digital to mobile, she has touched every aspect of today’s technology landscape.
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Inventory Accuracy: The Not-so-Secret Ingredient for Holiday Sales Success
Retail TouchPoints
SEPTEMBER 19, 2023
With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.
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2024 Predictions and Trends in B2B Ecommerce: Navigating the Digital Evolution
Retail TouchPoints
JANUARY 24, 2024
As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.
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IDC FutureScape: Omnichannel Grocery, Supplier Partnerships and AI Acquisitions Will Drive Retail Innovation
Retail TouchPoints
JANUARY 22, 2021
IDC expects grocery to be transformed by consumers’ appetite for omnichannel convenience, projecting that by 2023, 75% of online grocery orders (representing 15% of all grocery sales) will be picked up curbside or in-store. Demand for Pickup and Curbside Will Define Grocery Store Designs.
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Simon Adds VIP Suite to Kick Off Woodbury Common Expansion
Retail TouchPoints
APRIL 25, 2024
Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.
The Future of Retail: BOPIS 2.0 and RFID Technology
Retail TouchPoints
APRIL 9, 2021
is one of the most significant retail technology upgrades. technology aids the ability to repopulate these emptied pipelines and supply chains. By taking advantage of item-level RFID technology and its drastic improvement in inventory accuracy for BOPIS 2.0, Omnichannel retail has been around for a good amount of time.
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Finish Line Invests in Improved Omnichannel Merchandising
Retail TouchPoints
JANUARY 28, 2022
Athleticwear retailer Finish Line is working to optimize its merchandising strategies across its operations with the help of Aptos.
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Now or Never: The Importance of Implementing an Omnichannel Strategy
Retail TouchPoints
DECEMBER 14, 2020
To provide an informative and empathetic experience, retailers must offer a truly omnichannel experience. Using multiple touch points and technologies — from email and live chat to social media forums, phone support and more — will improve your relationships with customers. Take a Down-to-Earth Approach.
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Sweaty Betty Rolls Out Mobile POS Across 73 Stores
Retail TouchPoints
JULY 19, 2023
By replacing its legacy POS with NewStore’s omnichannel cloud platform, the London-based brand can now run its entire retail operations via iPhone. With NewStore , the brand has unified its direct offline and online channels to helps drive operational efficiency and improve the customer experience.
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Continuing Omnichannel Success Post-Holiday Season
Retail TouchPoints
FEBRUARY 5, 2021
Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Post-Holiday Challenges.
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6 Trends Driving Store Design Innovation in 2024
Retail TouchPoints
DECEMBER 13, 2023
Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Technology is going to be central [to the store experience] — it has to be.
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Pacsun Taps External Partner to Streamline U.S. Fulfillment
Retail TouchPoints
SEPTEMBER 14, 2023
fulfillment operations. By handing operations off to Cart.com, Pacsun will be able to tap into the company’s “scale, proprietary technologies and operational expertise” to “enhance our efficiency and increase customer satisfaction,” said Russell Bowers, COO and CFO of Pacsun in a statement.
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It’s Time for Retailers and CPG Companies to do a Post-Pandemic Process Checkup
Retail TouchPoints
OCTOBER 24, 2023
To succeed in the face of this latest set of macroeconomic challenges, leaders in the retail and CPG industries now need to step back and evaluate what’s next for their business operations. For example, with the growth of omnichannel orders, retail employees have needed to pick and pack items at the store level.
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In $40M Deal, Gap Sells Greater China Business to Ecommerce Provider Baozun
Retail TouchPoints
NOVEMBER 9, 2022
Baozun recently established Baozun Brand Management (BBM), through which it will use its technology portfolio to cultivate brands. The sale of the GGC business to Baozun should be completed within the first half of 2023, and it will continue to operate under the Gap Inc.
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How Data-Driven Tech Can Help Maximize Revenue for Shopping Centers
Retail TouchPoints
APRIL 6, 2022
Shopping center owners and operators have faced rapid shifts in the retail landscape over the last few years due, in part, to an increase in online shopping and the buy online, pick up in-store response to the COVID-19 pandemic. Brick-and-mortar retailers are increasingly implementing tech solutions in an effort to gather similar insights.
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Walmart Acquires Robotics Company to Boost Next-Gen Fulfillment Capabilities
Retail TouchPoints
OCTOBER 6, 2022
Walmart has entered an agreement to acquire Alert Innovation , a robotics automation company that develops material-handling technology for automating order fulfillment in retail supply chains. Walmart has been working with Alert to customize technology for its market fulfillment centers (MFCs) since 2016. in a blog post.
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Choosing The Right Services Provider Can Make Or Break Your Digital Customer Experience Success
Forrester eCommerce
OCTOBER 25, 2021
A great digital experience starts with the basics: a strategy for omnichannel engagement; great design; personalized, yet trustworthy, experiences; and, of course, the technology and operations to support it. But to differentiate your company’s digital presence, you will also need to be creative in your approaches and solutions.
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