Retail TouchPoints

SEPTEMBER 27, 2023

Shopify’s Point of Sale (POS) will now also be the preferred provider for Faire’s seller and buyer community, enabling more seamless omnichannel sales across both online and offline channels. Shopify is aiming to expand its B2B offerings as wholesale businesses follow the lead of their B2C counterparts in moving online.

B2B 289

B2B Shopify Merchant Services eCommerce 289

Retail TouchPoints

JULY 3, 2023

We’ve grown accustomed to these various retail touch points, and as a result, we’ve started to notice omnichannel inconsistencies that might never have occurred to us before — raising our own expectations of our favorite brands and retailers. And these functions can be seamlessly incorporated across touch points. Here’s how.

Consumer 275

Consumer Omnichannel Retail Technology 275

Retail TouchPoints

OCTOBER 9, 2023

The word omnichannel has been around for decades, but not until very recently has the industry realized the role of distributed order management in their aggregate financial equation. When we talk about omnichannel order fulfillment , there can be a mistake in thinking it’s just about online.

Supplies 306

Supplies Fulfillment Retail Omnichannel 306

Retail TouchPoints

OCTOBER 25, 2022

An easily movable point-of-sale area will allow stores to change their layouts in order to create a more experiential shopping journey, which will be supplemented with community, education and athletic events. Stores also will beef up BOPIS and ship-from-store options to support omnichannel consumer journeys. “As Portland, Ore.;

Point of Sale 147

Point of Sale Outdoor Omnichannel Shipping 147

Retail TouchPoints

DECEMBER 13, 2023

So it’s no surprise that 47% of executives believe that store design and experience have become more critical to their brand strategy over the past year, according to Retail TouchPoints research. For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns.

Sporting Goods 323

Sporting Goods Technology Omnichannel Operations 323

Retail TouchPoints

SEPTEMBER 16, 2022

Rogers & Hollands , an omnichannel jewelry retailer, recently implemented Oracle Retail Xstore Point-of-Service throughout its more than 70 stores. BTM Global was instrumental in helping us rapidly deploy the new mobile retail POS and driving quick wins to evolve our in-store guest experience.”.

POS 278

POS Mobile Customer Jewelry 278

Retail TouchPoints

JANUARY 8, 2024

First, retailers must understand the growing trends in loss prevention to determine which strategies will best reduce the diverse types of theft, fraud and abuse impacting their business. As a result, retailers must ensure their 2024 loss prevention plans incorporate an omnichannel approach that considers all avenues for loss.

Recommendation 261

Recommendation Omnichannel Shipping Costs eCommerce 261

Retail TouchPoints

MARCH 1, 2024

First, we will open small locations in a couple of markets where we have no prior physical presence and our omnichannel sales penetration is low, to measure our ability to capture untapped share ,” said Barry. These learnings will collectively continue to help us refine our forward-looking store strategy.”

POS 278

POS Omnichannel Mobile Improvements 278

Retail TouchPoints

SEPTEMBER 18, 2023

While this is hardly a prediction at this point since generative AI has been all the rage, I wouldn’t be doing my job if I didn’t mention it as a core part of retail holiday strategies this season. Increased Loyalty Perks Over the last several months, several prominent retailers have reevaluated their loyalty programs and strategies.

Retail 326

Retail Gifts Recommendation Consumer 326

Omnisend

JANUARY 8, 2024

While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

Ecommerce Platforms

JULY 9, 2022

The Lite point of sale app comes with your standard Shopify plan for ecommerce, while the Pro plan is only available as an added extra, or included with Shopify Plus. Basic Shopify: The Shopify Basic plan starts at $25 per month with access to unlimited product support, multiple sales channels, and transaction fees which start at 1.7%.

POS 180

POS Shopify Payment Services Shipping Costs 180

Retail TouchPoints

FEBRUARY 21, 2023

Retailers that understand the customer journey and adopt innovative strategies are looking at ways to turn their brick-and-mortar stores into experience centers. 5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease.

Sporting Goods 264

Sporting Goods Payment Services Retail Supplies 264

Retail TouchPoints

APRIL 20, 2022

But developing a brick-and-mortar expansion strategy, including finding viable leasing options, can be challenging in a fast-changing, highly regulated space. A “quick convert strategy” has been key to bringing new store concepts to life in different markets. Seeking Brick-and-Mortar Expertise in a Complex Industry.

Retail 354

Retail Social Media Technology Events 354

Retail TouchPoints

MARCH 26, 2024

Our partnership with Instacart continues to boost our omnichannel strategy by offering same-day delivery to our customers, helping us meet their needs in innovative ways. We’re excited about the future and eager to see how this partnership will continue to evolve and benefit our customers.” ”

Shopping Carts 147

Shopping Carts eCommerce Download Omnichannel 147

Retail TouchPoints

JULY 12, 2023

Brands and retailers frequently partner with design strategy firms and tech integrators to bring new store concepts to life. For Purple’s Senior Director of Retail Environments, Cindy Speters, it means “being honest, almost to the point of pain.” For example, the store experience does not have a traditional point of sale.

Technology 246

Technology Consumer Omnichannel Point of Sale 246

Ecommerce Platforms

MARCH 5, 2023

Shopkeep (now Lightspeed POS) and Shopify also provide access to a range of tools to help business leaders create omnichannel sales strategies, including site builders and ecommerce capabilities. Shopify POS is all-in-one solution for point of sale software and hardware.

POS 104

POS lightspeed Shopify Payment Services 104

Retail TouchPoints

JULY 7, 2020

Burlington Stores is grappling with its January decision to cut online sales altogether and the coronavirus may be the final blow that shutters JCPenney for good. Puma doubled down on its earlier strategy to prioritize online sales and consequently experienced a 77% growth in e-Commerce business in April alone.

Merchant Services 255

Merchant Services Payment Services Payments Small Business Retail 255

Korona

SEPTEMBER 21, 2022

With this set up, your eCommerce menu and inventory will be automatically synced with your sales analytics and inventory management data from your POS software. Omnichannel Perpetual Dispensary Inventory . With a smart, robust system like KORONA POS your eCommerce menu will seamlessly integrate with your point of sale.

Management 97

Management eCommerce POS eCommerce Platforms 97

Dynamic Action

MAY 23, 2024

CX has evolved from focusing on the point of sale to connecting with customers in the discovery and evaluation phase (DX). The Evolution of the Customer Experience in Retail Customer experience initially focused on the point of sale and beyond. This focus brought omnichannel experiences like “click and collect.”

Customer 62

Customer Customer Loyalty Customer Experience Point of Sale 62

Retail TouchPoints

DECEMBER 21, 2023

There are a few common examples of this “take no prisoners” strategy, but one of the most egregious is stripping the checkout of any features that could possibly stand between a shopper and their final purchase. Peter Karpas is CEO of Bold Commerce , the checkout company for leading omnichannel retailers and DTC brands.

Payments 278

Payments Retail Shipping Costs Social Media 278

RTP blog

APRIL 27, 2018

However, retailers are facing new disruptive realities from three major influences: omnichannel experience, the growing Millennial workforce and innovative technology. The Omnichannel Shift Online retailers are changing how traditional brick-and-mortar retailers are going to market.

Omnichannel 150

Omnichannel Retail Toys Technology 150

Retail TouchPoints

APRIL 20, 2023

These markets offer a level playing field where digital commerce is everything, most major players are relative unknowns and companies will need to develop new strategies to succeed, according to The Next Billion Consumers: A Fast Growing Opportunity for Digital Commerce report from Accenture.

Social Media 290

Social Media B2B Supplies B2C 290

Retail TouchPoints

AUGUST 20, 2021

“Others are adopting omnichannel to make all channels act as one. That is why we’re seeing digitally native direct-to-consumer (DTC) brands develop more aggressive brick-and-mortar strategies, Ishac noted. They’re affirming [this reality] by creating their own stores.

Retail 325

Retail Supplies Webinar Consumer 325

Retail TouchPoints

FEBRUARY 7, 2024

The digitization of brick-and-mortar stores is nothing new, but up until recently it has primarily been focused on surfaces in the store that are already digital: point-of-sale systems or back-of-house tasks like inventory management.

eCommerce 287

eCommerce Electronics X-cart Point of Sale 287

Retail TouchPoints

NOVEMBER 11, 2021

On the diversity, equity and inclusion front, Stephen Wicks of BlackBusinessList.com and Deborah Biddle, Founder and Chief Consultant of The People Company, will examine the state of how DE&I strategies are executed at the store level. But should you sell on an already established marketplace, develop your own or use a hybrid strategy?

Merchant Services 342

Merchant Services Cryptocurrencies Payments Payment Services 342

Wiser

FEBRUARY 23, 2024

This equilibrium is key to ensuring that a brand maintains its premium status without succumbing to the pressures of market-driven price slashing. Understanding the challenges faced by retailers, as well, in synchronizing promos and adjusting to rapid price changes is crucial for building successful omnichannel relationships.

Marketing 78

Marketing Customer Multi-channel Channel 78

Ecommerce Platforms

JUNE 20, 2023

The best free ecommerce platforms may not be as feature rich as their premium alternatives, but they do offer a useful way for business leaders to get started with their online sales strategy. One point to consider, however, is that free solutions rarely stay free forever.

eCommerce Platforms 104

eCommerce Platforms Payment Services Payments eCommerce 104

Smile.io

MAY 15, 2024

There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io Adding points, VIP, or referral programs with Smile.io Shopify Plus and POS are great options for omnichannel commerce. 

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Retail TouchPoints

APRIL 16, 2021

The Point of Experience (POE) is to replace the Point of Sale (POS) in the future. This omnichannel concept offers consumers the information and services they want at all touch points, and surprises them with relevant content and an individual approach at the right time. Re-thinking the in-person experience.

POS 237

POS Retail Information Customer Loyalty 237

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Eva Ponce , the director of the MIT Omnichannel Distribution Strategies Lab at the MIT Center for Transportation & Logistics. Because customers demand it.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Ecommerce Platforms

JANUARY 12, 2023

After all, a good point of sale system needs to combine a fantastic range of checkout features, with ease of use, and budget-friendly pricing. If you also have an online store for your grocery shop, then Shopify will allow you to extend your sales strategies easily. Popular choice: Square POS. Ease of use. Try Square POS.

POS 104

POS Payment Services lightspeed Shopify 104

Ecommerce Platforms

JANUARY 12, 2023

After all, a good point of sale system needs to combine a fantastic range of checkout features, with ease of use, and budget-friendly pricing. If you also have an online store for your grocery shop, then Shopify will allow you to extend your sales strategies easily. Popular choice: Square POS. Ease of use. Try Square POS.

POS 104

POS Payment Services lightspeed Shopify 104

iVend

OCTOBER 16, 2023

As discretionary spend decreases in inverse proportion to cost of living increases, and consumers think more carefully about where they spend, retailers have to get really smart about strategies to win and retain their share of the market. iVend helps retailers iVend helps retailers to capture and analyse customer data.

POS 105

POS Payment Services Payments Omnichannel 105

iVend

AUGUST 27, 2020

Digital strategies also hold the potential to accelerate the omnichannel retail model, which has become indispensable to a retailer’s ability to deliver exceptional brand experiences on all sales channels. The Benefits of the Omnichannel Model. Digital Tools Pave the Way for Omnichannel Success.

Omnichannel 105

Omnichannel Leisure Technology Channel 105

Korona

AUGUST 3, 2022

Bridging the gap between offline and online shopping has emerged as one of the first steps to omnichannel success. By integrating your eCommerce and point of sale system, you can extend your website’s existing functionality and attract a broader audience to your brand. Increase sales and revenue. Table of Contents.

POS 52

POS eCommerce Point of Sale Payment Services 52

Optimizely

AUGUST 16, 2018

Your data is likely fragmented across multiple systems, including your ecommerce platform, point-of-sales system, email marketing software, and paid ad platforms. Because of that, you have to ask your IT team for help pulling the numbers, centralizing the data, and running detailed reports on your latest omnichannel campaign.

B2C 210

B2C Customer Data Omnichannel Marketing 210

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. He brings over two decades of business strategy, product management and technology development in both publicly-traded, large enterprises and emerging startups.

Payment Services 200

Payment Services Payments Retail Social Media 200