Retail TouchPoints

JUNE 28, 2023

It’s also critical that the entire warehouse operation is prepared and ready to meet the demands of fast and accurate, high-volume fulfillment during the increased influx of orders. Fulfillment operations have become more complex as order size continues to grow. while also lowering operational costs.

Operations 224

Operations Shipping Costs Fulfillment Shipping 224

Forrester eCommerce

OCTOBER 9, 2018

I love going to Japan where everything works flawlessly and where customer obsession, or “omotenashi”, is deeply engrained into the culture of every institution: this is where, for instance, train operators apologize when their trains leave the platform 25 seconds earlier than schedule.

Payment Services 337

Payment Services Operations Customer Mobile Payments 337

Retail TouchPoints

APRIL 12, 2023

For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences. As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate.

Operations 306

Operations Omnichannel Customer Experience Consumer 306

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. The Vital Importance of Listening to Store Teams Mikos and other Walgreens executives were well aware that store pickup had to operate like clockwork, and it’s used a combination of training and technology to make that happen.

Payment Services 222

Payment Services Operations Omnichannel Fulfillment 222

Retail TouchPoints

APRIL 20, 2021

Private equity firm Luminate Capital Partners has made a strategic growth investment in Axonify , a SaaS solution that offers remote training to frontline workers. The company will continue to be led by CEO and Co-founder Carol Leaman.

Improvements 256

Improvements Other Customer Operations 256

Retail TouchPoints

MAY 19, 2021

Alert Innovation will launch a training and career development organization focused on its Alphabot robotics solution, offering interactive programs covering topics including safety, basic operation, troubleshooting, preventive maintenance, overall system management and detailed servicing for experts.

Retail 149

Retail Operations Management Consumer 149

Retail TouchPoints

APRIL 6, 2023

The newest generation of artificial intelligence (AI) would seem to be tailor-made for the behind-the-scenes operational complexity of today’s retail organization — and in many ways it is. Everything Comes Back to the Data As promising as AI can be in retail operations, it also carries risks.

Supplies 214

Supplies Payment Services Operations Retail 214

Retail TouchPoints

FEBRUARY 5, 2021

The session, which was moderated by executives from Axonify , assessed the challenges retailers face in training and maintaining their associates, who will be more indispensable than ever during retail’s great reopening. When it Comes to Training Programs, Comprehensive Doesn’t Always Mean Effective.

Document 241

Document Presentation Electronics Omnichannel 241

Retail TouchPoints

SEPTEMBER 2, 2021

Walmart will hire 20,000 supply chain associates while Amazon is hiring “tens of thousands” of hourly workers for its operations network — on top of seeking more than 40,000 workers for corporate and tech roles. Walmart also has opened six new Walmart Academies to support its supply chain business by offering associates a training?program

Supplies 222

Supplies Workshop Fulfillment Events 222

Retail TouchPoints

FEBRUARY 2, 2021

In her most recent position, Minto drove integrated brand, product and go-to-market strategy for the women’s running, training and sportswear categories. She also served as VP, Nike Direct Global Retail Operations, responsible for global real estate, construction, retail operations, risk and control across 1,200 stores.

Operations 166

Operations Apparel Management Consumer 166

TalkingRetail

MARCH 25, 2024

National Lottery operator, Allwyn, has reported that over 7,000 of its independent retail partners are now using its new Retail Training Centre with more stores signing up every day.

Retail 52

Retail Operations 52

Retail TouchPoints

OCTOBER 3, 2022

That’s why rethinking operations and diversifying from beginning to end can set you up to quickly change course when you need to. It’s hard to know how far-reaching a recession can be. Even if businesses aren’t immediately impacted, their suppliers and vendors may be, leaving them in a tight spot with delayed inventory.

Shipping Costs 260

Shipping Costs Shipping Technology Gifts 260

365 Retail

MAY 15, 2024

The comprehensive integration of IT solutions across retail operations, from seamless checkouts to sophisticated cybersecurity measures, plays a pivotal role in driving success. This section explores the various aspects of how IT contributes to improving checkout operations in retail.

Payment Services 52

Payment Services Operations POS Retail 52

Retail TouchPoints

MAY 21, 2024

In this dynamic environment, making informed, data-driven decisions has become a cornerstone of competitive advantage and operational success. Additionally, network analytics can provide real-time feedback on inventory levels, predict future demand based on historical data and current trends and optimize supply chain operations.

Payment Services 231

Payment Services Retail Supplies Operations 231

Forrester eCommerce

JANUARY 19, 2024

AI/ML-driven solutions continue to expand for IT and digital operations. However, such solutions require access to data that may be difficult or impossible to access for model training purposes.

Operations 265

Operations Technology 265

Algopix

JUNE 22, 2023

To meet the demands of an increasingly competitive market, businesses require efficient shipping management software that can streamline their operations. From order processing and inventory management to tracking shipments and generating reports, this software offers a comprehensive solution for businesses involved in shipping operations.

Shipping Costs 100

Shipping Costs Shipping Operations Management 100

Korona

DECEMBER 4, 2023

POS training is key to success of any retail business. Get insights on optimizing operations with 6 important aspects of POS training.

Point of Sale 52

Point of Sale POS Operations Retail 52

Retail TouchPoints

FEBRUARY 27, 2024

Cyberattacks and network outages can disrupt operations and erode customer loyalty. This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations.

Payment Services 241

Payment Services Retail POS Operations 241

RTP blog

MAY 17, 2019

By Praveen Kanyadi, SpotCues Retail operations are the backbone of every store, regardless of whether it’s a small business or a large big box retailer. While consumer-facing advances are essential, many retailers have yet to make critical investments in back-end operations. The constant churn makes training a huge undertaking.

Operations 150

Operations Small Business Retail Retail Mobile 150

Forrester eCommerce

MARCH 6, 2020

To help retailers manage, we’ve rounded up some of the best advice we are hearing about the retail customer experience and managing business operations. The spread of the coronavirus (COVID-19) is impacting everything from global stock market vacillations and travel to retail traffic and buying patterns.

Travel 319

Travel Retail Customer Experience Management 319

Algopix

JULY 9, 2023

Whether you’re a small business owner or an enterprise-level organization, understanding the importance of inventory management systems can help you optimize your operations and achieve greater efficiency. What Is an Inventory Management System? It offers features like inventory control, purchasing, and reporting.

Payment Services 98

Payment Services Operations eCommerce Platforms Management 98

Retail TouchPoints

JUNE 15, 2020

Other operations will innovate, but will this be enough? It may be advisable to insist cleaning contractors train their staff in best practices from Global Biorisk Advi s ory Council. These partitions allow for “safe up-close interaction” with customers when they are getting their suits fitted and tailored.

Operations 306

Operations Small Business Retail Retail Technology 306

Salsify

AUGUST 12, 2022

The Salsify Certification program launches the Salsify Workflow Essentials and Workflow Administration learning paths to help customers and partners drive operational efficiency.

Operations 148

Operations Customer 148

Retail TouchPoints

JANUARY 30, 2024

Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. Cultivate Ethical Proficiency in AI The journey toward responsible Gen AI in retail begins with an essential step — ethical AI training. Moreover, ethical AI training in retail should also focus on inclusivity.

Retail 313

Retail Customer Experience Technology Customer Data 313

Korona

AUGUST 19, 2022

Being a cashier may seem like an easy job, but it actually takes a lot of training as well as general people skills. The best way to prepare your cashiers to be efficient, courteous, and reliable is to train them properly and treat them as valued employees. Cashier Training Manual And Multimedia. Cashier POS System Training.

Payment Services 52

Payment Services POS Point of Sale Retail 52

Forrester eCommerce

APRIL 26, 2022

Whether you’re servicing a laptop or a train, it’s all just operations. Are you facing the dilemma of improving service work? Service outcomes depend upon knowledge workers getting things done. Service improvements require insight into what work needs to be done, who is doing the work, and where the work in progress is.

Operations 368

Operations Improvements Customer 368

Forrester eCommerce

NOVEMBER 26, 2019

On Friday, November 22, European private credit firm Kartesia announced the acquisition of Richardson, a North American sales training company. Kartesia will merge Richardson with Sales Performance International (SPI), a European sales training and transformation company that it has owned since 2017.

Operations 382

Operations B2B Customer Marketing 382

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Train early and train often.

Omnichannel 259

Omnichannel Consumer Management Technology 259

TalkingRetail

MARCH 5, 2021

Henderson Technology’s installation partner Celestra completed all three installs with full remote training with managers and staff onsite. This story continues at Forecourt operator selects EDGEPoS for three sites. Haq also decided to. Or just read more coverage at Talking Retail.

Operations 126

Operations Management Retail Technology 126

Retail TouchPoints

FEBRUARY 26, 2024

Walmart’s new goal is to help Walmart and Sam’s Club associates train to fill approximately 100,000 “critical” jobs over the next three years, including salaried management roles as well as supervisor roles across the retailer’s stores, clubs and supply chain facilities.

Supplies 162

Supplies Management Operations Blog 162

RIS News

JUNE 20, 2023

Romney Stewart, chief operating officer for Dirty Dough, discusses how the company uses technology to support operational training and company branding, while also living by its motto "proudly unique, inside and out."

Operations 59

Operations Technology 59

Retail TouchPoints

JUNE 26, 2020

Microsoft will shutter all its physical Microsoft Store locations as part of a “strategic change in its retail operations,” according to a statement from the company. Microsoft currently operates 73 stores in the U.S. and Puerto Rico, three in Canada, one in Australia and one in the UK. “We

Operations 147

Operations Workshop Customer Retail 147

Retail TouchPoints

MARCH 27, 2024

The retail industry can benefit from adopting new ways of allowing employees to train safely, creating a path to progress without the risks to the learner, those who are evaluating them or the brand. I have seen it everywhere, from my time as a retail and hospitality business owner to working with some of the best operators in the industry.

Retail 217

Retail eCommerce Games Workshop 217

Forrester eCommerce

AUGUST 25, 2021

Retail associate enablement tools enhance the customer experience in the physical store and improve both labor and store operations efficiency.

Retail 440

Retail Customer Experience Operations Improvements 440

Retail TouchPoints

MAY 2, 2023

and at Rutgers University, which is operated by Barnes & Noble College Booksellers , a separate company. Our store also continues to be short-staffed with many of us needing cross-training in a multitude of work areas,” said Desiree Nelson, Lead Bookseller at the Union Square Flagship Barnes & Noble in a statement.

Department Stores 279

Department Stores Books Management Operations 279

Retail TouchPoints

MAY 8, 2024

Artificial intelligence has revolutionized the way businesses and individuals operate by using data to power tools that can analyze, respond, predict and create in a manner similar to the human brain. The quality of AI outputs is dependent, in part, on the quality of the tool’s training data. Bias concerns.

Payment Services 265

Payment Services Retail Outdoor Technology 265

Algopix

JULY 24, 2023

An OMS is a comprehensive software solution designed to streamline and optimize order processing, inventory control, and customer interactions, providing a seamless shopping experience for buyers and boosting operational efficiency for sellers. These insights aid businesses in optimizing operations and developing effective strategies.

Payment Services 78

Payment Services Merchant Services Operations Management 78