Retail TouchPoints

NOVEMBER 23, 2022

A federal judge has reportedly ordered Amazon to stop retaliating against employees engaged in workplace activism, according to the Associated Press. She issued a cease-and-desist order against Amazon, directing it to not retaliate against employees involved in workplace activism, but denied the request to reinstate Bryson.

Presentation 312

Presentation eCommerce Retail 312

Forrester eCommerce

OCTOBER 19, 2021

Speed, Options, And Transparency Should Guide Holiday-Season Planning Retailers, get ahead of the holiday-season chaos and prepare your order management processes. Guide your holiday logistics planning around: 1) speed; 2) fulfillment options; and 3) transparency to create seamless and stellar experiences for your customers.

Customer Experience 370

Customer Experience Management Customer Fulfillment 370

Retail TouchPoints

NOVEMBER 27, 2023

Ikea will open a Plan and Order Point as its third store in the Dallas-Fort Worth market on Nov. 29, 2023, offering design consultations as well as a location where customers can pick up their online orders. omnichannel operations, including opening nine Plan and Order Point locations. in a statement. “Our

Marketing 147

Marketing Omnichannel Books Customer Experience 147

Retail TouchPoints

DECEMBER 1, 2021

Hot Topic has partnered with Signifyd to revamp its online order approval process and reduce false declines. The retailer’s recent ecommerce growth has been hampered by its manual fraud review process, which was time-consuming and resulted in too many mistaken rejections of legitimate orders.

Order Fulfillment 264

Order Fulfillment Fulfillment Customer Experience Technology 264

Retail TouchPoints

MARCH 5, 2021

Developed in partnership with Takeoff Technologies , the digitized storage picking facility automates the task of managing orders: All orders can be prepared within five minutes, and the average time between order placement and dispatch has been cut in half.

Order Fulfillment 264

Order Fulfillment Fulfillment eCommerce Mobile 264

lateshipment

NOVEMBER 8, 2023

Is average order value important? Increasing the average order value directly boosts your store’s revenue, increases customer loyalty , and retention and reduces churn rate. How Does Average Order Value Influence Customer retention? 16 ways to improve Average Order value during the holidays 1.

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X-cart Improvements eCommerce Shipping Costs 130

Omnisend

OCTOBER 4, 2023

Reading Time: 7 minutes Many ecommerce merchants think order cancellation emails are a necessary evil. It is nothing more than an automatic action to be initiated after losing an order. This guide shows you how to write effective order cancellation emails that boost your ecommerce success. Build goodwill. Get feedback.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

Retail TouchPoints

JULY 22, 2022

Uber is expanding Uber Eats’ services with new features such as the ability to place orders when grocery stores aren’t open for later delivery, live tracking of orders from store to door and easier product replacements. The improvements will start in select cities before rolling out across the country throughout the summer.

Customer Experience 277

Customer Experience Merchant Services Customer Improvements 277

lateshipment

SEPTEMBER 8, 2023

However, with order delivery and the other aspects that follow, the order getting accepted is only half the battle done for e-commerce merchants. What they don’t realize is the fact that e-commerce businesses and shipping carriers strain their capacity and resources during the peak season to deliver orders properly and on time.

eCommerce 130

eCommerce Merchant Services Shipping Costs Shipping 130

Retail TouchPoints

JANUARY 17, 2024

Ikea , which debuted its Plan and Order Point store format in Dallas in November 2023 , will add four additional locations this year, with more to follow. Smaller than traditional Ikea brick-and-mortar locations, these stores offer design consultations and serve as customer pickup points.

Retail 147

Retail Other Customer Fulfillment 147

Fabric

FEBRUARY 22, 2024

With fabric OMS, any retail operator can configure order routing rules to reduce order errors, get closer to customers, and reduce shipping expenses. As businesses grow, so does the complexity of allocating resources to fulfill customer orders across multiple locations. Determine which are the best locations to ship orders from.

Fulfillment 100

Fulfillment Shipping Costs Order Fulfillment eCommerce 100

My Wife Quit Her Job

JUNE 12, 2022

Order confirmation emails are often taken for granted by most ecommerce companies. But did you know that the average open rate for an order confirmation email is 60%? In fact, your order confirmation emails are the most viewed emails that you will ever send! So when they open your email, they want […].

eCommerce 156

eCommerce Customer Marketing 156

BigCommerce

JUNE 23, 2022

Persuading a customer to make a purchase is like making the winning goal in a long, drawn-out game. Now, imagine…

Games 361

Games Customer BigCommerce Customer Experience 361

Kissmetrics

APRIL 30, 2021

If you run or are starting an e-commerce business , you might have heard the term “minimum order quantity,” or MOQ, floating around. What Is Minimum Order Quantity? Before we jump into the good stuff (like how to make money with an MOQ), let’s dive into the minimum order quantity definition.

Shipping Costs 278

Shipping Costs Shipping eCommerce Definition 278

RetailDive

JANUARY 19, 2024

The locations, which also serve as pick-up points for online orders, come as the retailer invests billions into its physical store fleet.

Retail 106

Retail 106

Retail TouchPoints

OCTOBER 13, 2022

During testing that included a soft launch of the technology earlier in 2022, Hollister discovered that customers who shared their carts through Share2Pay placed orders at almost 2X the rate of other shoppers. The technology sends a text message to the party who will actually pay for the items with an alert that an order is waiting.

Mobile 245

Mobile Shopping Carts Technology Customer 245

Retail TouchPoints

JULY 11, 2022

Instacart has launched a rewards program for its employees, called Shoppers, which offers workers incentives from both Instacart and third-party partners based on the number of orders picked and delivered. In testing, customers who saw a top Shopper badge on a Shopper’s profile were more likely to leave a higher rating and a higher tip.

Improvements 255

Improvements Fulfillment Other Customer 255

lateshipment

MAY 8, 2022

For repeat purchases, you need to delight them and keep them in a brand-immersive order tracking experience in the post-purchase phase. Therefore, it’s time to move on to the importance of order tracking experiences in customer retention (and much more!). The Current State of Legacy Order Tracking Methods.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Retail TouchPoints

JANUARY 29, 2021

As more customers shifted their shopping online during the pandemic and demand for services like buy online, pick up in-store (BOPIS) increased, ACFC rolled out its new Magento ecommerce platform and integrated it with Retail Pro Prism POS retail management software to more efficiently manage inventory and orders across its network of brands.

Payment Services 264

Payment Services Management Other Magento 264

Salsify

AUGUST 24, 2023

Learn how to boost average order value (AOV) by understanding the reasons why shoppers will spend and pay more.

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Retail TouchPoints

DECEMBER 4, 2020

Roaming Hunger , an online marketplace that connects food trucks with events and brands, has partnered with Sleek , a skip-the-line solution provider, to launch an online ordering system for mobile food businesses. Mobile businesses will now be able to take orders in advance even if they serve multiple locations.

Mobile 172

Mobile Events 172

Omnisend

OCTOBER 4, 2023

Reading Time: 7 minutes Many ecommerce merchants think order cancellation emails are nothing more than a necessary evil, initiated after losing an order. This article will show you how to write effective order cancellation emails that boost your ecommerce success. Ready to transform the way you handle order cancellations?

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88

lateshipment

APRIL 28, 2022

When you’re shopping at a physical store, you leave with the product in your hand and the closest to replicating the experience in the e-commerce space is the assurance of the order arriving. And the first thing towards that feeling of comfort is the customers receiving an ‘ order confirmation ’ notification as early as possible.

eCommerce 130

eCommerce Retail Shipping Social Media 130

Ecommerce Platforms

MARCH 8, 2021

Shopify , WooCommerce , and the many other ecommerce platforms are known for their automation features, such as order alerts and receipts. Shopify, and most other platforms, don't automate printed orders, so that's where the Automatic Email Manager comes into play. We can say the same for regular online stores. How Does It Work?

Management 196

Management eCommerce Payment Services Subscription 196

Kibo

APRIL 16, 2021

A great customer experience strategy is key in order to stay competitive, but it’s not worth the effort if retailers don’t also have their backend logistics and order management up to speed. Order management is the foundation that can drive a truly agile multichannel experience. Guide: Accelerate Your Order Management Success.

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Management Shipping Costs Fulfillment Download 118

Retail TouchPoints

AUGUST 28, 2020

The bulk of the order, 1,200 EVs, will be Mercedes-Benz’s newest eSprinter commercial vans, and 600 will be its smaller model, the eVito. Amazon’s Delivery Service Partners are expected to have access to the new fleet of zero-emission vehicles by the end of 2020.

Automotive 306

Automotive eCommerce Operations Technology 306

RetailWire

MARCH 5, 2024

American Airlines made headlines on Monday with its announcement of a substantial aircraft order. The company is set to acquire 260 new narrow-body jets, including a significant number of Boeing's 737 Max 10 planes, which have faced notable delays.

Travel 52

Travel 52

RetailDive

DECEMBER 11, 2023

Prepare for the 2023 holiday season with expert strategies for effective order fulfillment. Discover how to meet high demand, handle order spikes, and optimize your supply chain to ensure customer satisfaction and avoid holiday anxiety.

Order Fulfillment 95

Order Fulfillment Fulfillment Supplies Customer 95

RetailMinded

APRIL 11, 2024

Risk-Free First Orders: Benefit from free returns on your first orders, ensuring you find the perfect products for your store. Free Shipping Subscription: Simplify your logistics with our free shipping subscription program, saving you time and money on every order. It’s like a welcome gift to help kickstart your success.

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Subscription Gifts Shipping Recommendation 52

Retail TouchPoints

SEPTEMBER 25, 2020

The retailer will double the number of store team members devoted to Drive Up and Order Pickup orders, and increase the number of seasonal and full-time warehouse hires.

Order Fulfillment 228

Order Fulfillment Fulfillment eCommerce Retail 228

MakeWebBetter

MARCH 8, 2021

Exporting WooCommerce orders might get tricky as orders are connected to other data as well. The post How to Export WooCommerce Orders? My point is that you come across situations every now and then, where you will feel the need to export data directly from your WooCommerce store. Other data such […].

WooCommerce 115

WooCommerce Management Other eCommerce 115

RetailWire

NOVEMBER 30, 2023

Starbucks is adding a new internal feature that can be used to halt mobile orders.

Mobile 105

Mobile 105