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Contact Centers During COVID-19

Forrester eCommerce

Business process outsourcers (BPOs) and contact centers felt the heat from the pandemic a lot more and a lot earlier than other businesses. Andrew Hewitt, our resident enterprise IT and remote work expert, and I caught up for a quick pulse check on how service providers are faring during the pandemic.

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Choose The Right Global Omnichannel Contact Center Outsourcer

Forrester eCommerce

Contact center outsourcing is dead! Long live contact center outsourcing! A combination of brands’ moves towards true customer obsession and the advent of conversational AI and other automation such as robotic process automation (RPA) form an existential threat to the traditional business models for contact center outsourcers.

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Contact Us Page Tips: Move From Blah to Yeah!

Kissmetrics

Your Contact Us page. Contact Us pages are among the most underutilized and misunderstood resources on the web today. What Is a Contact Us Page? Think of a Contact Us page as a sort of digital business card. A Contact Us page is different because you’re telling people more about getting in touch with you.

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Best Constant Contact Alternatives for 2023

Ecommerce Platforms

The best Constant Contact alternatives are ideal if you find Constant Contact just isn’t the right email automation solution for you. Constant Contact is an excellent email automation tool, with plenty of great features for connecting with your audience – but it’s not right for everyone.

Live Chat 104
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Constant Contact Website Builder Review (July 2020)

Ecommerce Platforms

Constant Contact is a company best known for its email marketing services. However, in recent years, the team behind Constant Contact has been keen to expand on its portfolio. Today, Constant Contact claims that it’s built one of the best website builder tools in the world. Constant Contact Website Builder Review: Pros and Cons.

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How to Contact Wix Support in 2023

Ecommerce Platforms

But, while it offers a ton of different website templates and other features, there may come a time where you need to get in touch with a customer care expert. In this article, we are going to discuss the different ways for contacting Wix customer care in 2023, and how effective each is. Let’s get started!

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Three Reasons To Take Your Contact Center Into The Cloud

RTP blog

Moving to a cloud-native contact center, or a Contact-Center-as-a-Service (CCaaS) platform, can provide retailers with the tools they need to turn customer support from a cost center into a revenue driver. Expand Support Channels Customers today communicate with each other both visually and contextually and across multiple channels.