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Gap Taps Design Star Zac Posen to ‘Reinvigorate Our Storied Brands’

Retail TouchPoints

“His technical expertise and cultural clarity have consistently evolved American fashion, making him a great fit for the company as we ignite a new culture of creativity across the portfolio and reinvigorate our storied brands.”

Fashion 264
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The Backroom: The story behind our stories on shrink and theft

RetailDive

When the National Retail Federation retracted a theft claim following our coverage of its special report on crime, the news went viral. Here’s what it took to get the story.

Retail 81
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A Sneak Peek Inside Our New Warehouse And The Story How We Got Here

My Wife Quit Her Job

As part of running my blog and my podcast, I often get questions from readers who want to know more about the early years of our business and how it has evolved over time. Did we run it from our house in the beginning? How did we get started? How much inventory did we carry early on? What does it look like now?

Blog 156
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“32 To 36 Courses” Is Not Revenue Enablement

Forrester eCommerce

True story: Years ago, a Forrester revenue enablement customer meeting was unexpectedly joined by a new voice, an individual whose exact role was unclear to our team beyond “they’ve joined us to help up-level our B2B sales onboarding.”

B2B 426
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Crazy Customer Service Stories – Lessons Learned Answering Calls For Our Wedding Shop

My Wife Quit Her Job

Even though we now have a small staff to answer phone calls and run our help line, back in the day my wife and I were the only ones available to handle customer support. After all when we first started out, we couldn’t afford to hire anyone so we had to answer all of our own phone calls.

Customer 143
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Rite Aid Makes Employees the Stars of New Ad Campaign

Retail TouchPoints

. “Putting our customers first by creating authentic relationships is what differentiates Rite Aid in the retail pharmacy space,” said Jeanniey Walden, Chief Marketing Officer at Rite Aid in a statement. “‘It It means more to our company every time someone chooses to walk through our doors.”

Customer 278
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The Emerging Role Of The Field Sales Coach: A Success Story

Forrester eCommerce

Who doesn’t love a success story? Every year at Forrester’s B2B Summit North America, our sales research team presents new and exciting research, topped off with a captivating B2B Program Of The Year Award presented in a fireside chat with a Forrester analyst.

B2B 370