Forrester eCommerce

JANUARY 12, 2021

^CLICK IMAGE FOR FULL SCREEN^ The channel software stack comprises a group of technologies that help companies develop, design, and execute plans to find, recruit, onboard, develop, enable, incent, co-sell with, manage, measure, and report on partners.

Channel 545

Channel Technology Management Customer Experience 545

Retail TouchPoints

NOVEMBER 3, 2023

The five -part strategy aims to continue the company’s current momentum and deliver continued growth by elevating the Starbucks brand , strengthening the company’s digital capabilities and becoming truly global , as well as working to unlock efficiency and reinvigorate partner culture (the last two items are the “pumps”).

Technology 278

Technology Omnichannel Operations Marketing 278

Forrester eCommerce

JUNE 26, 2020

^^ CLICK IMAGE FOR FULL SCREEN ^^ The channel technology stack is a group of technologies that firms leverage to plan with, find, recruit, onboard, develop, enable, incentivize, co-sell with, co-market with, manage, measure, and report on partners.

Channel 545

Channel Technology Management Marketing 545

Retail TouchPoints

AUGUST 8, 2023

Louis-area stores are being acquired by Leevers Supermarkets , a current Save A Lot partner with 29 stores, and they will continue to operate under the Save A Lot banner. Louis-area stores are being acquired by Leevers Supermarkets , a current Save A Lot partner with 29 stores, and they will continue to operate under the Save A Lot banner. “As

Operations 245

Operations Supplies Retail Customer 245

Retail TouchPoints

AUGUST 31, 2023

REI currently carries 35 brand partners that are Climate Neutral certified, including Cotopaxi and Allbirds, and is collaborating with brand partners that want to become certified. Customers can now easily sort and shop by Climate Neutral certified products thanks to a new feature on REI.com.

Consumer 264

Consumer Other Customer Customer Experience 264

Retail TouchPoints

APRIL 25, 2024

Retail media networks (RMNs) are rapidly becoming one of the most lucrative digital ad formats, with predictions suggesting that by 2028, RMNs will contribute to 15.4% Without such a strategy, the RMN landscape risks becoming a winner-takes-all scenario dominated by a few major players.

Retail 243

Retail Customer Loyalty Technology Marketing 243

Groove

APRIL 24, 2024

The Shopify brand has become synonymous with online excellence. Have you outgrown Bigcommerce and set your sights on Shopify's extensive app store and user-friendly interface? Perhaps you are just looking around to compare options and are considering a change. Migrate BigCommerce to Shopify: Why Should We Consider It?

BigCommerce 195

BigCommerce Shopify Shipping Costs Payment Services 195

Retail TouchPoints

JUNE 6, 2023

The global brand development and marketing platform has named two companies to serve as Hunter’s retailing and licensing partners in key geographies. Authentic plans to tap its global network of category experts and best-in-class operating partners to accelerate the worldwide expansion of Hunter in the U.S. In the U.S.,

Outdoor 278

Outdoor Accessories Apparel Operations 278

Retail TouchPoints

JANUARY 19, 2024

As consumer buying power continues to wane and become selective, there are three key tactics businesses should employ right now to overcome uncertainty, enhance competitiveness and build loyalty with consumers. Put mildly, it has been a challenging few years for retailers. Where should they start?

Payment Services 340

Payment Services Merchant Services Retail Customer Experience 340

Retail TouchPoints

JANUARY 3, 2024

Matt Kelleher, incoming Chief Digital Officer, Asda (Photo credit: Asda) Asda is continuing to evolve how it uses data to improve its customer experience as part of its long-term ambition to become the UK’s second largest grocery retailer. Asda currently sits in the number t h ree position after Tesco and Sainsbury’s ).

Workshop 276

Workshop Cryptography Presentation Technology 276

Retail TouchPoints

MARCH 4, 2024

A recent study of more than 4,700 consumers from Bread Financial indicates payment choices — including retail store credit cards, bank branded credit cards and buy now, pay later (BNPL) — at checkout have become a major factor in pleasing shoppers and closing a sale. Long gone are the days where retailers can only say, “Cash or card?”

Payment Services 289

Payment Services Consumer Small Business Retail Banking 289

Retail TouchPoints

SEPTEMBER 12, 2023

While retailers must embrace a composable commerce strategy to become more agile and effectively disrupt their respective markets through rapid innovation, undergoing such a massive transformation is no easy task. It requires significant technical maturity and possibly assistance from an experienced partner. How to measure success?

Webinar 278

Webinar Technology Operations Mobile 278

Retail TouchPoints

JULY 22, 2022

Online retailers About You , YOOX Net-a-Porter and Zalando have teamed up to reduce carbon emissions in their value chain by creating an online platform designed to help their brand partners set climate targets and reduce greenhouse gas emissions. Then in 2023 it will become available to all eligible brand partners.

Supplies 262

Supplies Fashion Online Retail Retail 262

Retail TouchPoints

NOVEMBER 28, 2023

JD Sports has partnered with Instacart to offer delivery in as fast as one hour from more than 500 JD Sports and Finish Line stores nationwide. In today’s digital age, online shopping has become a norm, and customers are increasingly seeking swift delivery solutions,” said Kristin Matter, VP, Digital at JD Sports in a statement.

Accessories 278

Accessories Apparel Customer Retail 278

Retail TouchPoints

OCTOBER 6, 2023

To succeed in the holiday peak season and ensure seamless fulfillment, deliveries, and returns, it’s essential for these partners to monitor key metrics, analyze operational data and maintain communication. Oftentimes, these hinge on the synergy between a brand and its third-party logistics (3PL) provider. 1: Demand forecasting.

Fulfillment 310

Fulfillment Shipping Costs Supplies Operations 310

Retail TouchPoints

SEPTEMBER 25, 2023

It’s more effective when retailers empower CPG brands with technology partners that are more transparent. There will be no religious talk in this article, but I will pose a challenging question. And, amazingly so, the return on ad spend (ROAS) is almost always strong.

Retail 328

Retail Multi-channel Technology Article 328

Retail TouchPoints

MARCH 21, 2023

NorthLadder , a Middle Eastern marketplace for pre-owned electronics, has partnered with insights-led customer engagement platform MoEngage to create remarketing strategies and gamify the customer experience. NorthLadder enables customers to sell old electronic devices that would otherwise become e-waste in landfills.

Electronics 306

Electronics Improvements Customer Experience Channel 306

Retail TouchPoints

APRIL 24, 2024

Beleaguered retailer Big Lots has increased its borrowing capacity by up to $200 million with a new “first in, last out” term loan facility, secured through an affiliate of Gordon Brothers Capital. Big Lots had a difficult fiscal year 2023, which ended Feb. 3, 2024. “We

Improvements 162

Improvements Management Retail Customer 162

Retail TouchPoints

JANUARY 14, 2024

This collaborative program features Microsoft experts and resources alongside those from a number of partners, including Adobe , Amperity , Sunrise Technologies and Icertis. For retailers this mass migration to the cloud has become imperative to meet scalability, flexibility and cost-efficiency needs,” according to the RCA website. “If

Technology 302

Technology Retail Supplies Operations 302

Retail TouchPoints

DECEMBER 5, 2023

Enos added that strategic partners like Samsung will be key in bringing these unique offerings to market moving forward. When you think about our footprint, we’re large enough to matter to our brand partners, but small enough to execute test-and-learns, and be very agile and quick to market,” said Enos.

Channel 264

Channel Management POS Demo 264

Retail TouchPoints

FEBRUARY 22, 2024

We are thrilled to become part of Grocery Outlet and to have found a partner who shares our mission and business strategy,” said Lisa Bryson, CEO of United Grocery Outlet in a statement. “We Grocery Outlet, based in Emeryville, Calif., operates more than 460 stores in nine Western and Mid-Atlantic states.

Operations 263

Operations Consumer Customer Marketing 263

Retail TouchPoints

DECEMBER 19, 2022

Torrid has entered the Resale-as-a-Service (RaaS) business to serve its size 10-to-30 customers, becoming resale platform ThredUP ’s first plus-size brand. Working with ThredUP is a natural step in our mission to become a more impactful brand as we leverage its RaaS platform to contribute to a more sustainable future for fashion.”.

Shipping Labels 305

Shipping Labels Fashion Accessories Apparel 305

Retail TouchPoints

MARCH 23, 2023

ReposiTrak is aiming to help retailers become compliant with the standards of Traceability Rule 204 of the Food Safety Modernization Act Section 204 (FSMA 204), which has sent the final rule to the Office of the Federal Register to be published. While there is a flat fee for suppliers, there is no cost to retailers.

Retail 278

Retail Supplies 278

Retail TouchPoints

DECEMBER 15, 2023

Gen Z and Gen Alpha are becoming avid podcast listeners, making them a hot target for media brands and producers. To better engage with this growing “Gen Zalpha” listener base, Claire’s is partnering with podcast and audio entertainment production studio Audio Up Media on a series of new scripted audio shows.

Accessories 289

Accessories Consumer Marketing Other 289

Retail TouchPoints

DECEMBER 1, 2022

BJ’s Wholesale Club has become the latest retailer to launch a media network, offering brands a comprehensive advertising solution to connect with its members. The new program, called BJ’s Media Edge , is being launched in partnership with Microsoft’s PromoteIQ solution. “We million members. “We million members.

Retail 330

Retail Social Media Omnichannel Improvements 330

Retail TouchPoints

APRIL 26, 2024

Known widely as one of the first subscription boxes to make a splash in the retail market, BarkBox has become just one piece of a much larger organization. RTP: How are you balancing your marketing and advertising to drive traffic not just to your owned ecommerce platform but also to your wholesale retail partners like Target?

Toys 147

Toys Social Media Subscription Consumer 147

Retail TouchPoints

SEPTEMBER 12, 2023

We’ve been able to sell lots and lots and lots of products, to the point that TikTok is quickly becoming one of our larger [points of sale] ,” he shared in an interview with Retail TouchPoints. Now it’s here: first launched in the UK and several Asian markets, TikTok Shop was quietly made available in the U.S. in November 2022.

Merchant Services 278

Merchant Services Payment Services Multi-channel Shopify 278

Retail TouchPoints

NOVEMBER 15, 2023

In our ongoing dialogue with Gen Zalpha, they have told us they would love to see more content from us, and I am thrilled that we can partner with Sony Pictures Television to create this series to deepen our engagement and express the power of our brand in unique, new ways. The answer to that question is becoming clearer.

Fashion 264

Fashion Management Marketing Consumer 264

Retail TouchPoints

SEPTEMBER 28, 2023

Lululemon and Peloton have entered a “multi-dimensional” agreement through which Peloton will be the exclusive digital fitness content provider for Lululemon, which will become Peloton’s primary athletic apparel partner. In addition, a select number of Peloton Instructors will become Lululemon Ambassadors as part of the partnership.

Apparel 264

Apparel Events Subscription Technology 264

Retail TouchPoints

MAY 10, 2023

The senior management team of Franchise Group , led by the company’s CEO Brian Kahn along with a consortium of financial partners that includes B. If the current deal goes through, Franchise Group will become a private company and will no longer be traded on the NASDAQ. The transaction is valued at approximately $2.6

Home Furnishings 279

Home Furnishings Management Supplies Operations 279

Retail TouchPoints

MARCH 7, 2024

By reimagining the way we work with our brand partners, we’ll grow our curated online assortment to serve more customers on even more occasions through increasing our use of unowned inventory,” said CEO Erik Nordstrom on the earnings call. over Q4 2022.

Department Stores 264

Department Stores Customer eCommerce 264

Retail TouchPoints

OCTOBER 20, 2023

In addition to the products and services they offer, retailers are reconsidering the environmental and social impacts of their supply chains, employee activity and even which partners they choose to work with in an effort to fulfill a moral obligation to their consumers — especially the younger generation.

POS 278

POS Payment Services Merchant Services Retail 278

Retail TouchPoints

JULY 15, 2022

Instacart has announced a number of promotions to its C-suite and the creation of two new senior leadership positions — Chief Business Officer and Chief Architect — in order to better position the business toward its ambition of becoming a full-service grocery technology company as readies to IPO. “As

Technology 337

Technology Subscription Blog Retail 337

Retail TouchPoints

SEPTEMBER 2, 2022

Narasimhan will be fully immersed in the company during the transition period and will spend time with Schultz and the management team, partners and customers to gain in-depth exposure to the brand, company culture and Reinvention plan. Schultz will remain in the role of interim CEO during this transition period.

Operations 278

Operations Customer Experience Consumer Technology 278

Retail TouchPoints

DECEMBER 4, 2023

This is not Build-A-Bear’s first movie — the company has produced several other feature-length films in conjunction with Foundation Media Partners, including Honey Girls , Deliver by Christmas and Christmas CEO , as well as the documentary Unstuffed: A Build-A-Bear Story , which debuted earlier this year. Chevy Chase and Billy Ray Cyrus.

Workshop 289

Workshop Management Other Retail 289

Retail TouchPoints

NOVEMBER 18, 2022

Additionally, National Retail Solutions (NRS) , which provides point-of-sale and other store management solutions for more than 17,000 bodegas and neighborhood convenience stores, is partnering with Uber Direct to support same-day delivery offerings. Uber Eats expanded ordering hours and live order tracking in July 2022 ; and.

POS 290

POS Point of Sale Customer Experience Supplies 290

Retail TouchPoints

FEBRUARY 5, 2024

Advanced DCO partners will capture the creative and campaign insights while offering the ability to share back at the log level. Retail media networks (RMNs) have taken the digital ad world by storm over the last few years. Complexity cannot live here. It’s like offering everyone the perfect glass slipper instead of one-size-fits-all.

Retail 264

Retail Omnichannel Consumer Channel 264