Retail TouchPoints

NOVEMBER 30, 2023

Online pet care marketplace Rover Group has been acquired by private equity funds managed by Blackstone in an all-cash transaction valued at approximately $2.3 Rover was created to provide an alternative to relying on friends, family, neighbors and/or boarding facilities for pet care.

Books 240

Books Management Technology Marketing 240

Retail TouchPoints

APRIL 25, 2023

Sam’s Club has launched a partner program for its Member Access Platform (MAP) , the platform through which brands can access and manage their ad campaigns on the retailer’s media network. Additional partners and functionalities will be added to the program in the near future.

Retail 243

Retail Technology Management Marketing 243

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Retail TouchPoints

MARCH 26, 2024

All services, including pharmacy, grocery and Meals2Go pickup and delivery, will be unavailable during this time. The opportunity to experience a total solar eclipse comes once in a lifetime, and we don’t want our employees to miss out,” said Patrick Bourcy, a Regional Manager at Wegmans in a statement. “We ET on April 8.

Supplies 263

Supplies Events Management Customer 263

Retail TouchPoints

JANUARY 10, 2024

Amazon has debuted a new service called Health Condition Programs aimed at helping people more easily discover and enroll in digital health benefits and programs that are available through their employer or insurance plan to manage chronic conditions, but that they may not be aware of.

Customer 278

Customer Subscription Management Improvements 278

Retail TouchPoints

NOVEMBER 9, 2023

In collaboration with Boston’s Mass General Brigham hospital, Best Buy Health will support an expanded home-based health care delivery model designed to improve how safe, quality care can be provided with technology and clinical expertise. The partners also are seeking to address worker shortages in health care.

Technology 240

Technology Mobile Improvements Management 240

Retail TouchPoints

FEBRUARY 8, 2024

The solution leverages Misfit Market’s existing infrastructure and in-house technology to provide a simple, customizable solution for perishable businesses. Misfits Market has introduced Fulfilled by Misfits (FBM) , offering its logistics platform for perishable brands to store, pick, pack, fulfill and deliver their products nationwide.

Fulfillment 257

Fulfillment B2B Marketing Shipping Costs 257

Forrester eCommerce

JANUARY 16, 2023

Leading firms use a mix of service providers to build their future-fit strategies. Forrester  Forrester data shows that, in 2021, 46% of APAC infrastructure decision-makers whose organizations are adopting cloud say they want to use managed services from cloud service providers.

Management 195

Management 195

Retail TouchPoints

APRIL 25, 2024

The unique advantage of retail media, which includes access to customer transaction data, provides advertisers with reliable data, closed-loop measurement and proven performance for their ad spend. This allows them to merge smaller, disparate data sets in real time, providing a more detailed view of consumer behavior.

Retail 214

Retail Customer Loyalty Technology Marketing 214

Retail TouchPoints

SEPTEMBER 6, 2023

Sycamore Partners has created a new holding company for its Ann Taylor , Loft and Talbots brands, the KnitWell Group , which will also provide oversight and shared services to the plus-size women’s apparel brand Lane Bryant. Sycamore had bought the brands from Ascena Retail Group for $540 million in November 2020.

Apparel 249

Apparel Fashion Management Other 249

Retail TouchPoints

MAY 12, 2023

Over 70% of field service companies like utilities, telecom and property maintenance also have a shortage skills gap. Many younger people choosing to work in the field service industry aren’t looking for a job — they want a career. This strategy also can increase efficiency and service flexibility and drive a faster time to market.

Customer Experience 337

Customer Experience Customer Travel Technology 337

Retail TouchPoints

MARCH 4, 2024

This includes enhancing in-store inventory, delivery services and even the personalization of customer service. Is it Great Service or Great Financing Options? It goes without saying that great service is important. Great customer service is only valuable when it’s paired with the right payment options.

Payment Services 279

Payment Services Consumer Small Business Retail Banking 279

Retail TouchPoints

APRIL 12, 2023

The Home Depot has named Melanie Babcock to the new position of VP, Retail Media+ and Monetization, responsible for providing improved supplier experiences while driving new sources of ad revenue, profitability and sales. Babcock joined the retailer in 2013 and most recently served as VP of Integrated Media, helping to launch Retail Media+.

Retail 331

Retail Improvements Channel Marketing 331

Retail TouchPoints

MARCH 18, 2024

Now, as the retail consultant at Acuity Insurance, I work with retail customers – from large multilocation retailers to small mom-and-pop shops – to help manage risks like this. To start, consider consulting with these organizations: Local law enforcement officials may be able to provide you with relevant local ordinances to guide your plan.

Retail 279

Retail Information Supplies Management 279

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Here are some best practices to take full advantage of the opportunity digital marketplaces provide.

Subscription 235

Subscription B2B Mobile Customer Experience 235

Retail TouchPoints

SEPTEMBER 23, 2022

The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. In contrast, 3PL services oversee the order fulfillment cycle on behalf of the company. Do they provide a personal account manager for your business?

Shipping Costs 314

Shipping Costs Order Fulfillment Fulfillment Shipping 314

Retail TouchPoints

MARCH 10, 2023

H-E-B is rolling out branded displays at more than 300 stores across Texas that will connect customers with service providers on the home management platform Thumbtack. The Thumbtack app helps homeowners manage their home with educational and planning tools and by enabling connections with local professionals.

Customer 222

Customer Management Consumer Retail 222

Groove

APRIL 8, 2020

Whether you have thought about hiring a digital marketing agency or are in the process of potentially partnering with one, we're here to provide you with several key reasons why you should consider making the move. HubSpot Agency Partner Benefits. Considering going the route of purchasing HubSpot without having a partner agency?

Recommendation 370

Recommendation Management Marketing SEO 370

Retail TouchPoints

NOVEMBER 18, 2022

Additionally, National Retail Solutions (NRS) , which provides point-of-sale and other store management solutions for more than 17,000 bodegas and neighborhood convenience stores, is partnering with Uber Direct to support same-day delivery offerings. Uber Eats expanded ordering hours and live order tracking in July 2022 ; and.

POS 282

POS Point of Sale Customer Experience Supplies 282

Retail TouchPoints

FEBRUARY 24, 2023

Coles Group , which operates a chain of more than 800 supermarkets across Australia, will deploy the Bringg delivery management platform in a bid to make its home delivery operations more efficient. The solution will make it easier for Coles to allocate deliveries to its network of carriers and track deliveries in real time. “We

Management 251

Management POS Fulfillment Operations 251

Retail TouchPoints

DECEMBER 20, 2023

Walmart and Affirm first partnered in 2019 to bring BNPL options to shoppers on its website and app. The partners were careful to point out that with Affirm customers are always “shown the total cost of their purchase and will never pay more than they agree to upfront,” and also that “Affirm never charges any late or hidden fees.”

Toys 285

Toys Electronics Apparel Payments 285

Retail TouchPoints

APRIL 18, 2024

Image courtesy Mint House) In addition to full-size kitchens with grocery service, dedicated workspaces and in-unit laundry, several Mint House locations also offer “ Shop Your Stay ” — a QR-code enabled experience that lets travelers purchase products they fall in love with after having the chance to test them out during their stay.

Travel 249

Travel Banking Retail B2B 249

Retail TouchPoints

JANUARY 9, 2024

With the help of programmatic platforms like The Trade Desk , hundreds of retailers can monetize their shopping data, or take monetization a step further by providing managed service advertising campaigns — allowing an agency to operate programmatic campaigns — targeted with their shopper data.

Retail 287

Retail Omnichannel Channel Mobile 287

Retail TouchPoints

FEBRUARY 28, 2023

The three-year deal leverages Walmart’s position as a retailer and provider of health services and CareSource’s role in administering and delivering Medicaid, Medicare and other health plan benefits and services. CareSource is the ideal partner to help bring this vision to life.”

Improvements 252

Improvements Management Other Retail 252

Retail TouchPoints

FEBRUARY 23, 2022

Walmart has partnered with last mile solution provider Cognetry Labs to offer Walmart GoLocal’s network of delivery options to Cognetry’s clients. Cognetry provides ecommerce and fulfillment solutions for independent and mid-sized grocers, and the partnership aims to help more of them add delivery services.

Fulfillment 270

Fulfillment Improvements eCommerce Management 270

Retail TouchPoints

JANUARY 19, 2024

Partner with Tech Innovators Having the right innovation-oriented leadership and culture in place, however, doesn’t necessarily mean retailers must keep reinventing the wheel themselves. Instead, these companies should understand the landscape of services providers for cutting-edge technologies like AI and seek out strategic partnerships.

Payment Services 339

Payment Services Merchant Services Retail Customer Experience 339

UpSellIt

APRIL 22, 2024

We are honored to be recognized for our dedication to producing impactful results for our partners. By integrating Upsellit’s proven methodologies with Jerome Alexander’s strengths and addressing any weaknesses in their marketing funnel, the campaigns elevated the brand and provided impactful results.

Beauty and Health 135

Beauty and Health Conversion Optimization Technology Customer Experience 135

UpSellIt

APRIL 24, 2024

For the category of Best Partnership Teams , the judges sought out superb teams within a company who collaborate effectively to drive exceptional outcomes for their company, partners and clients. The current team includes upper management members, departmental and project managers, and marketing copywriters.

Conversion Optimization 124

Conversion Optimization Jewelry Technology Fashion 124

UpSellIt

APRIL 22, 2024

Award-Winning Results Surpassing baseline goals, Upsellit provided a 42.12% revenue lift, 12.87% new customer lift and provided a 8.27% increase in sitewide conversions. Our proprietary technology and dedicated team of experts worked in unison to provide impactful campaign executions.

Comparison Shopping 144

Comparison Shopping Technology Conversion Optimization Recommendation 144

FastSpring

APRIL 23, 2024

The company handles transactions for sellers of digital products, providing the infrastructure for global online payments while taking responsibility for tax collection and remittance, fraud prevention, and other aspects of the checkout process. The subscription management system doesn’t support multi-product transactions.

Payment Services 78

Payment Services Merchant Services Payments Subscription 78

Forrester eCommerce

APRIL 16, 2020

When it comes to digital transformation, your service providers are not “extra hands on deck”. They can and should be partners in strategic thinking and bring to the table industry best practices, creative design, operational execution, and organizational change management.

Operations 312

Operations Technology Management Customer 312

Retail TouchPoints

APRIL 25, 2023

The payments provider also is adding new tools designed to help retailers and content creators engage with their audiences in more effective ways. Klarna has redesigned its entire app to make the shopping and finance services easier to use, dividing the program into five tabs: Shop , Purchases , In-Store , Budget and You.

Payment Services 285

Payment Services Social Media Recommendation Consumer 285

Retail TouchPoints

MAY 19, 2022

In the United States, less so in Europe, retailers are creating retail media networks with the help of multiple partners that provide technology, such as sponsored search platforms or services that increase brand engagement (or both). A retailer may even have different partners for mobile experiences and desktop experiences.

Retail 278

Retail Demo Mobile Management 278

Retail TouchPoints

JUNE 30, 2022

Rakuten Advertising has entered into a partnership with influencer marketing platform Mavrck that will expand Rakuten’s influencer offerings and provide program oversight, optimization and measurement for affiliate advertisers.

Management 252

Management Marketing Improvements 252

Retail TouchPoints

JANUARY 6, 2022

Commerce experience management platform Salsify has introduced integration to the new Amazon Selling Partner API. This connection provides Amazon merchants with programmatic access to their Amazon Vendor Central account data to simplify the experience.

Merchant Services 254

Merchant Services Management Retail 254

Retail TouchPoints

APRIL 22, 2024

In order to support continued operations, the company has received a commitment for $35 million in new financing from some of its existing lenders and will also use the $49 million in cash it received on April 15, 2024, from the Internal Revenue Service related to the CARES Act. The partnership transformed Express, Inc. to buy Rag & Bone.

Toys 147

Toys Fashion Operations Management 147

Retail TouchPoints

MARCH 3, 2022

Many consumers ( 69% ) even said they were inspired to click on display ads touting fast and free delivery services, proving that delivery is no longer the “cherry on top” of the customer journey but rather a powerful accelerator. But how can retailers best navigate this space and determine which partner or partners are right for them?

Shipping Costs 242

Shipping Costs Retail Marketing Customer Experience 242