Groove

FEBRUARY 20, 2024

On its own, Shopify is one of the most robust eCommerce platforms. However, to effectively scale an e-Commerce business, it's important to integrate a customer relationship management (CRM) tool into your Shopify store. For example, a Shopify CRM can help B2B businesses with segmentation and enhanced customer profiling.

Shopify 358

Shopify eCommerce B2B Live Chat 358

Groove

MARCH 5, 2024

For small to midsize businesses who need a scalable platform, ActiveCampaign works well. More than 900 integration with eCommerce platforms Free migration and onboarding for businesses transitioning from another provider. Klaviyo Klaviyo is widely considered to be the ultimate eCommerce marketing platform.

Live Chat 300

Live Chat eCommerce Platforms WooCommerce Shopify 300

Forrester eCommerce

DECEMBER 14, 2018

The relentless march of digital transformation has not left the physical world untouched — particularly when it comes to understanding and engaging with customers. First, customers digitally connected to brands via PCs, then mobile devices, and now via a continuous tidal wave of emerging owned IoT devices (e.g.,

Customer 253

Customer Mobile 253

Retail TouchPoints

FEBRUARY 15, 2023

Accenture’s AI.Retail platform — which helps retailers better utilize data and artificial intelligence to optimize common operations such as customer acquisition, pricing and promotions, assortment and supply chain — can now be deployed on Google Cloud. Current customer Albertsons Cos. Current customer Albertsons Cos.

Merchant Services 284

Merchant Services Supplies Retail Customer Data 284

Groove

FEBRUARY 22, 2024

Studies show that customers still prefer to be contacted by eCommerce businesses via email. Staying in touch with your customers is more important than ever. Business owners have to cut through the noise to reach customers. Klaviyo Klaviyo is an all-in-one email marketing platform that focuses on eCommerce businesses.

Shopify 312

Shopify eCommerce eCommerce Platforms Customer 312

Retail TouchPoints

JANUARY 29, 2024

With the launch of PF Media Network, we look forward to helping more brands unlock high-value audiences and grow their customer intelligence.” Planet Fitness joins a growing number of businesses following the lead of retailers by leveraging their physical and digital connections with consumers to build an advertising business.

Games 276

Games Retail Social Media Channel 276

Retail TouchPoints

APRIL 18, 2024

“Independent retailers are under increasing pressure to deliver high-quality digital connections and personalized experiences to their customers in today’s competitive retail market,” said Sean Turner, Chief Innovation Officer and Co-founder of Swiftly in a statement.

Retail 255

Retail Social Media Point of Sale Omnichannel 255

Retail TouchPoints

MAY 19, 2023

news outlets, print publications and audio and video streaming platforms. Artificial intelligence and technology are being highlighted as the future , but we know from the millions of businesses Staples serves that these alone aren’t enough,” said John Lederer, CEO of Staples in a statement.

Technology 244

Technology Information Marketing Customer 244

Retail TouchPoints

MARCH 15, 2024

After all, a digital shelf displays your products for the customer to browse, just like a shelf in a brick-and-mortar store would. While customers come to browse the physical shelf, your digital shelf goes to the customer. It may even improve customer experience by providing opportunities to buy items at a lower cost.

Telecommunications 254

Telecommunications eCommerce Platforms Games eCommerce 254

Retail TouchPoints

MARCH 14, 2024

Seamless Omnichannel Sales Attribution Running campaigns depends on specialized, integrated software that provides a platform to buy and sell media, manage campaigns and optimize omnichannel advertising experiences across print, digital, streaming, out-of-home and digital-out-of-home media.

Retail 298

Retail Omnichannel Consumer Channel 298

Retail TouchPoints

JANUARY 27, 2022

Microsoft and FedEx are partnering to combine FedEx’s network intelligence with capabilities from Microsoft Dynamics 365 to introduce a cross-platform “logistics as a service” offering for retailers. The solution is expected to launch in the second half of 2022.

Order Fulfillment 252

Order Fulfillment Shipping Costs Omnichannel Fulfillment 252

Retail TouchPoints

SEPTEMBER 6, 2023

Key elements include doubling the size of the retailer’s tech team over the next three years and transferring both business intelligence and customer relationship management responsibilities to the newly enlarged team.

Multi-channel 260

Multi-channel Supplies Customer Experience Technology 260

Retail TouchPoints

APRIL 18, 2024

Then they actively seek out technological advancements, emerging trends and disruptive innovations to gain a competitive advantage and create value for their customers. For retailers, this means constantly examining how technology can improve their business and the way they serve their customers. Relentless focus on the customer.

Technology 275

Technology Retail White Paper Fulfillment 275

Retail TouchPoints

DECEMBER 15, 2022

SymphonyAI Retail CPG has launched the fully AI-enabled CINDE Insights platform for CPGs working with North American retail partners. The solution can help identify relevant opportunities for increasing sales and shopper engagement, recommend high-impact actions and free up time for more strategic decision-making.

Retail 241

Retail Recommendation Customer 241

Retail TouchPoints

AUGUST 9, 2022

Headless commerce platform fabric has been selected as the company’s new commerce technology partner, and digital experience consultancy Bounteous will aid with the fabric implementation and creation of a new “connected commerce” platform.

Omnichannel 289

Omnichannel eCommerce Channel Operations 289

Retail TouchPoints

MARCH 26, 2024

Retail brands need a compelling rationale to establish fair and just connections with customers through a privacy-centric approach for a successful zero-party data strategy. One strategic approach involves guiding customers to explore new product categories, all finely tuned to their preferences and interests.

Retail 254

Retail Apparel Consumer Clothing 254

Forrester eCommerce

MARCH 26, 2020

COVID-19 uncertainty is causing massive swings in the stock market, showing the importance of three critical areas for wealth management firms: the performance of robo-advisor platforms; communication between advisors and their customers; and the importance of reliability and trust.

Management 308

Management Customer Marketing Customer Experience 308

Retail TouchPoints

MARCH 25, 2021

Returns technology provider Optoro aims to help retailers make returns easier for customers, more profitable for the company and better for the planet with its Complete Returns Solution. retailers can use Optoro’s intelligent Returns Management? Additionally,? ?retailers Retailers also can utilize Optoro’s ?Recommerce? Recommerce?

Customer Loyalty 290

Customer Loyalty Retail Technology Improvements 290

Groove

OCTOBER 4, 2023

In the realm of digital marketing, email continues to be a potent and influential channel for engaging with audiences, fostering customer relationships, and driving business growth. The platform uses artificial intelligence to provide customized solutions for enhancing the shopping experience and driving conversions.

Merchant Services 195

Merchant Services eCommerce Marketing Recommendation 195

Retail TouchPoints

MARCH 20, 2024

Conversational commerce combines genuine human interaction with artificial intelligence (AI) to create a two-way line of communication between brands and consumers. This data gives marketing teams actionable insights to better understand and predict customers’ needs and behavior, therefore increasing customer satisfaction.

Small Business Retail 263

Small Business Retail Recommendation Consumer Customer Data 263

Retail TouchPoints

MAY 12, 2022

Sensormatic Solutions has launched an enhanced Sensormatic IQ platform and transformative services. The solution provider aims to meet the needs of modern, digitally connected retailers by offering solutions across shopper experience, inventory intelligence, loss prevention and operational effectiveness.

Operations 272

Operations Recommendation Technology Management 272

Retail TouchPoints

MARCH 28, 2024

Leading platforms also provide dynamic optimization, which updates routes as data changes and automatically provides drivers with new instructions. AI platforms also can be used to determine windows for delivery times. They can set times based on traffic data as well as the availability of customers.

Technology 283

Technology Presentation Travel Operations 283

Groove

OCTOBER 10, 2023

Enter the realm of artificial intelligence (AI), a disruptive force that is revolutionizing the field of SEO. These intelligent tools provide invaluable insights and automation, enabling businesses to optimize their websites, analyze competitors, and adapt their strategies in real-time.

SEO 195

SEO Merchant Services eCommerce Improvements 195

Groove

OCTOBER 10, 2023

Enter the realm of artificial intelligence (AI), a disruptive force that is revolutionizing the field of SEO. These intelligent tools provide invaluable insights and automation, enabling businesses to optimize their websites, analyze competitors, and adapt their strategies in real-time.

Merchant Services 195

Merchant Services eCommerce SEO Improvements 195

Retail TouchPoints

FEBRUARY 9, 2023

The platform is designed to be an end-to-end solution for analyzing the inventory data collected by BrainOS-powered inventory scanning robots. BrainOS Inventory Insights helps managers intelligently manage their inventory, improve operational efficiencies, enhance productivity and elevate customer shopping experiences across all channels.

Management 239

Management Events Channel Operations 239

Retail TouchPoints

NOVEMBER 10, 2023

Off-site advertising is when a retailer helps advertisers reach its customers on third-party channels like social media or other websites it doesn’t own (“retargeting” is a common example of this). A retail media network is the actual platform that retailers put in place to do this. Back to top What is a retail media network?

Retail 289

Retail Social Media Multi-channel Channel 289

Retail TouchPoints

SEPTEMBER 21, 2023

Underlying these experiences is the invisible hand of artificial intelligence, steering our post-purchase journey. While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Wiser

JANUARY 8, 2024

In the pursuit of competitive pricing and high customer satisfaction, these checks must be accurate, efficient, and consistent across all locations. Moreover, frequent in-store price checks assure accuracy and consistency in the pricing information displayed across various platforms—in-store, online, and print advertisements.

Operations 141

Operations Technology Mobile Customer Experience 141

Retail TouchPoints

JUNE 27, 2023

“We’re seeing retailers link up directly with publishers and media companies, and so we’ve seen an increasing number of streaming TV partnerships,” said Andrew Lipsman, Principal Analyst for Retail and Ecommerce at Insider Intelligence during a recent session at the Retail Innovation Conference and Expo (RICE).

Retail 259

Retail White Paper Customer Experience Marketing 259

Retail TouchPoints

DECEMBER 2, 2022

Businesses are looking for ways to build greater agility and resilience into their supply chains by working with platforms with new capabilities as services. Some well-developed global sourcing platforms with a strong network of verified suppliers that present better quality control should be considered. Better Value for Money.

Supplies 264

Supplies Presentation Operations Travel 264

Retail TouchPoints

FEBRUARY 16, 2023

Powered by proprietary machine intelligence and mapping learnings from hundreds of leading brands and digital teams, the tool aims to provide outcome-driven insights that enable anyone to easily identify and respond to digital customer needs.

Improvements 244

Improvements Customer Retail Customer Experience 244

Groove

FEBRUARY 20, 2024

On its own, Shopify is one of the most robust eCommerce platforms. However, to effectively scale an e-Commerce business, it's important to integrate a customer relationship management (CRM) tool into your Shopify store. For example, a Shopify CRM can help B2B businesses with segmentation and enhanced customer profiling.

Shopify 195

Shopify eCommerce B2B Live Chat 195

Groove

NOVEMBER 17, 2020

Investing in an eCommerce marketing tool helps businesses attract, engage and delight customers at every stage of the buyer's journey. Improve your email marketing strategy and exceed customer expectations with a tool that best fits your eCommerce needs. How Klaviyo Helps Build Customer Relationships. What Is Klaviyo?

BigCommerce 368

BigCommerce Social Media Customer Data Recommendation 368

Groove

DECEMBER 18, 2023

Heroku is a powerful yet user-friendly cloud-based PaaS (Platform as a Service) that streamlines the app development process for businesses of all sizes. Heroku supports a wide range of programming languages and tools that most eCommerce platforms are built with. How We User Heroku For eCommerce (BigCommerce, Shopify, etc.)

Toys 195

Toys Shipping Costs eCommerce BigCommerce 195

Retail TouchPoints

OCTOBER 21, 2021

Mobile engagement platform Vibes has been integrated with Salesforce Marketing Cloud’s (SFMC) Journey Builder to provide retailers native access to its SMS campaign manager.

Marketing 262

Marketing Mobile Omnichannel Management 262

Retail TouchPoints

MAY 25, 2023

Harness Artificial Intelligence to assess, predict and obtain the insights needed to reduce waste and fulfill ethical imperatives. Advanced technologies such as automation, analytics, IoT, AI and intelligent workflows are considered critical for delivering differentiating business results and aiding in sustainability.

Consumer Goods 232

Consumer Goods Operations Consumer Supplies 232

Retail TouchPoints

JANUARY 11, 2023

Microsoft is gearing up to take a bigger piece of the growing retail media pie with the debut of a suite of new capabilities through its PromoteIQ marketing platform, which the company acquired in 2019. alone by 2024, accounting for 20% of total digital ad spend, according to Insider Intelligence.

Omnichannel 299

Omnichannel BigCommerce Retail Social Media 299