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3 Ways Retailers Can Harness the Post-Purchase Experience

Retail TouchPoints

A recent focus on digital strategy in ecommerce has changed what the customer journey looks like, from how brands attract customers to how they continue to reach them after a purchase. The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout.

Retail 264
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eCommerce Returns: What To Expect From The 2020 Holidays

Groove

If you thought that the fulfillment, shipping and delivery process was difficult during the 2020 holiday season, you may be in for an unpleasant surprise the weeks following the holidays. eCommerce Returns: What To Expect In Early 2021. eCommerce Returns: What To Expect In Early 2021. How To Face High eCommerce Return Rates.

eCommerce 363
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Personalization that Consumers Expect Post-Pandemic

Retail TouchPoints

Retailers must create experiences that are unique to their brand and tailored to individual customers based on their behavior, needs and habits. But the right ecommerce ecosystem can help address these and expedite their journey to offer personalization. Loyalty program integration throughout the customer journey.

Consumer 279
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Removing Friction In The eCommerce Customer Journey

Groove

As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. What Is The eCommerce Customer Journey? Mapping the eCommerce Customer Journey. Are you unfamiliar with this term?

eCommerce 370
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Omnichannel Logistics and Delivery: Good for Shoppers and Retailers Alike

ESW

Not only do shoppers increasingly demand it, but supply chain complexities and costs incentivise brands to embrace new and innovative ways of moving product. Brands and retailers that have not yet adopted omnichannel strategies may be missing out on opportunities to grow business – especially in global markets.

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What is Multi-Local Commerce and Why is it Essential for Growing Global Sales

ESW

The world’s best-loved brands all have one thing in common: They deliver superior customer experiences. Regardless of product or industry, dominant brands prioritise and execute next-level online customer experiences in every market. When brands don’t fully localise, international shoppers often face surprise tax and duty charges.

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ESW Joins Adobe Technology Partner Program As Gold Partner

ESW

Specialization enables ESW to expand its reach in unlocking global direct-to-consumer ecommerce growth for merchants New York, NY—November 16, 2023—ESW, a global direct-to-consumer (DTC) ecommerce company, today announced it is now a Gold Partner in Adobe’s Technology Partner Program.