lateshipment

FEBRUARY 6, 2024

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. Both CLV and CLTV are common acronyms for Customer Lifetime Value and are interchangeably used.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

Kissmetrics

JUNE 17, 2021

Customer satisfaction is crucial to the success of your business. No matter how innovative your product or competitive your pricing, if your customers are ultimately unhappy, they’re not going to stick around. What Is Customer Satisfaction? 4 Benefits of Customer Satisfaction. Read on to find out.

Customer 324

Customer Social Media Improvements Recommendation 324

lateshipment

OCTOBER 12, 2023

Ever thought of ecommerce shipping as a marketing tool? We’re here to say that e-commerce shipping is also a great marketing tool that e-commerce brands should consider. E-commerce shipping is the last part of the pre-purchase customer journey before the buy button is clicked.

Shipping Costs 130

Shipping Costs Shipping eCommerce Marketing 130

lateshipment

FEBRUARY 3, 2023

Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building a Customer Base ‘X’ is an e-commerce company that deals with fast fashion and focuses only on acquiring new customers through heavy discounting and advertising. Here are some metrics that speak for themselves.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

lateshipment

FEBRUARY 12, 2024

Not just post-purchase or even e-commerce, but most blogs that you sit down to read, either in your leisure time or on the go — tell you two things. Well, most work memes describe conditions at the workplace or a specific situation, like a customer coming in with a weird request. You can either do this or do not do this.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Retail TouchPoints

JANUARY 9, 2024

For 15 years he worked as a business and trade consultant for PwC , helping multinational corporations navigate the intricacies of customs, international trade and the global supply chain. Post-pandemic, the focus has shifted from managing disruptions to more proactive planning around supply chain resilience.

Supplies 257

Supplies Shipping Costs Small Business Retail Recommendation 257

lateshipment

MAY 6, 2023

Before we get to the context of things, remember that the post-purchase phase takes up 50% of the overall customer experience. But most eCommerce brands, who take a top effort to convert prospects into customers, unwillingly neglect to do the same for what comes after.

Customer Experience 130

Customer Experience Shipping Costs Customer eCommerce 130

Retail TouchPoints

SEPTEMBER 21, 2023

Underlying these experiences is the invisible hand of artificial intelligence, steering our post-purchase journey. While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

lateshipment

MAY 26, 2022

As an ecommerce brand, you put a lot of time and effort into your customer experiences (CX) to make them hit buy. The warehouse to your customer’s doorstep is only 50% of the order experience. The CX journey continues post-purchase with shipping, tracking, delivery, returns, reviews, and more.

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer 130

Wiser

SEPTEMBER 5, 2023

Among these strategies, two stand out as particularly effective tools for driving conversions: discounts and free shipping. The psychological allure of getting a product for less than its original price is undeniably effective, enticing customers to purchase more.

Shipping Costs 148

Shipping Costs Shipping Payment Services Online Retail 148

lateshipment

AUGUST 28, 2020

The Big Post-Purchase CX Gap in the Order Delivery Phase. Your checkout process is seamless with limited navigation, thanks to your focus on providing a great user experience on your site. Thereafter, the shopper hits “buy” and selects their preferred payment and shipping options from the choices on your checkout page.

Improvements 246

Improvements Payment Services Shipping Payments 246

Algopix

OCTOBER 15, 2023

Amazon started the trend of 2 day free and fast shipping back in 2005, creating a new norm of customer expectation. Since then, prominent retailers like Walmart, Target, eBay and Best Buy have been compelled to introduce 2-day free and fast shipping initiatives, although taking about 13 years to catch up.

Shipping Costs 121

Shipping Costs Fulfillment Order Fulfillment Shipping 121

Algopix

DECEMBER 7, 2023

Bundling products strategically enhances value for customers and can lead to more consistent sales. Value Proposition: The bundle should provide a clear value proposition to customers. This exclusivity can make your offering more appealing to customers. It should also protect the items during shipping.

Shipping Costs 124

Shipping Costs Fulfillment Shipping Events 124

Fabric

FEBRUARY 22, 2024

With fabric OMS, any retail operator can configure order routing rules to reduce order errors, get closer to customers, and reduce shipping expenses. As businesses grow, so does the complexity of allocating resources to fulfill customer orders across multiple locations. Determine which are the best locations to ship orders from.

Fulfillment 100

Fulfillment Shipping Costs Order Fulfillment eCommerce 100

lateshipment

SEPTEMBER 8, 2023

In the case of physical stores, the customer collecting their purchase and leaving the store marks the end of a sales cycle. This soon created a norm where customers rushed to stores to get things at the lowest rates before they went out of stock — leading to the coining of the term. However, there exists one small problem.

eCommerce 130

eCommerce Merchant Services Shipping Costs Shipping 130

lateshipment

SEPTEMBER 29, 2023

Holiday orders with your e-commerce business are always special for both your customers and you. For your customers, their purchases are usually gifts for their loved ones (or even for themselves) and for you, it is an opportunity to make more out of it and have a successful time of the year. Here’s how it works.

Shipping Costs 130

Shipping Costs Shipping eCommerce Events 130

lateshipment

JULY 14, 2021

A business’s success mainly relies on its customers. Customer satisfaction can make or break your business, making it one of the most important things that business owners should constantly monitor. As a business owner, it’s vital to understand your customers. Provide Outstanding Customer Support.

Improvements 130

Improvements Customer Social Media Shipping Costs 130

Fabric

DECEMBER 22, 2023

Modern commerce services can enrich the customer experience and get you on the nice list! For example, having a multi-channel sales presence was more important than ever as customers wanted convenience to shop where they wanted, how they wanted. Read on to learn how. million people visiting physical retail locations and 134.2

Merchant Services 130

Merchant Services Shipping Costs eCommerce Retail 130

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. Curbside pickup gained steam during the COVID-19 pandemic as a way to maintain an elevated customer experience while keeping customers and staff safe.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

lateshipment

JUNE 30, 2022

DTC has been making ripples in the ecommerce world owing to the fact that it has enabled brands to have direct access to their customers and cater to their specific needs head-on, rather than dealing through monopolized third parties. Why Focus on Post-purchase? That’s exactly why you should focus on your post-purchase.

Shipping Costs 130

Shipping Costs eCommerce Shipping eCommerce Platforms 130

lateshipment

AUGUST 1, 2022

In the always-on retail environment, the convenience of a seamless experience is the key to winning more customers. The benefits of automation are clear for the business as a whole, and automation can also transform the customer experience even when the customer isn’t directly involved. Managing Orders. Managing Listings.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

lateshipment

JULY 29, 2022

That means, the holidays are the perfect time for you to make a strong impact on prospective customers and increase sales. What if you could improve your retention rates and turn a one-time holiday shopper into a lifetime customer? One of the best ways to retain your customers is to offer them a great customer experience.

Shipping Costs 130

Shipping Costs Customer Shipping eCommerce Platforms 130

lateshipment

OCTOBER 8, 2020

According to FedEx “These rate changes enable FedEx to continue investing in service enhancement, fleet maintenance, technology innovations, and other areas to serve customers more effectively and efficiently.” Needless to say, this rate increase will have a definite impact on the shipping spend of eCommerce businesses like yours.

Shipping Costs 246

Shipping Costs Shipping eCommerce Information 246

lateshipment

OCTOBER 16, 2023

Holiday packaging is essential to bring a festive mood to the customers. When a customer receives a very great package from any brand, they tend to make Social Media videos of them unboxing the package. This could spread your brand awareness and improve a positive customer experience. Find out how. It is the unboxing experience.

eCommerce 130

eCommerce Gifts Shipping Social Media 130

lateshipment

OCTOBER 27, 2023

Gorgias is a powerful customer service helpdesk software that strives to help e-commerce merchants provide exceptional customer service and turn your customer service into a profit center. LateShipment.com enables you to keep a watch on your packages when in transit and identify issues around package deliveries.

Events 130

Events Merchant Services Customer eCommerce 130

lateshipment

NOVEMBER 20, 2020

The Impact of Post-Purchase Interactions on Your Customer Lifetime Value. How important is the post-purchase experience? This post-purchase experience is just as (if not more) important than every other step in the customer journey. Why You Should Provide Delightful Post-Purchase Interactions.

Shipping Costs 234

Shipping Costs Shipping Information Customer 234

lateshipment

JULY 25, 2022

Customers are no longer just interested in low prices, fast shipping, and free returns have constantly been the three must-haves for an online business to make the cut in today’s market. However, most brands unwillingly make the mistake of not giving the same level of attention to their post-purchase as they do to their pre-purchase.

eCommerce 147

eCommerce Management Shipping Costs Customer 147

Algopix

OCTOBER 21, 2023

Revenue by Traffic Source: Knowing where your customers come from (e.g., They tell you how effective your sales funnel is at turning visitors into paying customers. This is a fundamental metric that shows how well your website persuades visitors to become customers. A high retention rate is a sign of a loyal customer base.

Shipping Costs 118

Shipping Costs eCommerce Customer Retention Social Media 118

Retail TouchPoints

NOVEMBER 10, 2020

Amid the turmoil, there are several key CX trends that stand out, and a retailer’s ability to respond and adapt to them may mean the difference between thriving in a post-coronavirus world or becoming another corporate casualty of the pandemic. Now customers may need to cancel and they will call the call center to do it.

Retail 289

Retail Shipping Costs Fulfillment Shipping 289

lateshipment

OCTOBER 19, 2023

The holiday season should be a time for e-commerce businesses to celebrate after making successful sales but not stress about the possibility of your customers holding you accountable for their packages getting lost and damaged in transit. Porch pirates are aware that valuable items are being shipped, making unattended packages easy targets.

eCommerce 130

eCommerce Shipping Information Customer 130

lateshipment

JUNE 3, 2022

Last-mile carrier tracking can be the most expensive and time-consuming part of your ecommerce business’ shipping and delivery process. Adding fuel to the fire is your customers’ growing demands of wanting complete visibility into the last-mile process. However, meeting these demands is not as easy as it looks.

Shipping Costs 130

Shipping Costs eCommerce Shipping Customer Loyalty 130

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. A great example is Walgreens , a company that recognizes that their customers want more convenience.

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Algopix

NOVEMBER 8, 2023

In this blog post, we will dissect the fundamental differences between Amazon and Walmart as e-commerce platforms for sellers. Amazon is known for its customer-centric approach, fast shipping with Amazon Prime, and its ever-expanding catalog of products. Violating these metrics can result in warnings or account suspension.

eCommerce 121

eCommerce Multi-channel Shipping Costs eCommerce Platforms 121

lateshipment

MARCH 13, 2020

And experience drives how consumers perceive a brand. Be it their journey to the checkout phase or their post-purchase, last-mile delivery phase, it is imperative that you provide customers with an experience that builds trust, is delightful, and creates a positive brand perception. . The Post-Purchase Experience Gap.

Customer Loyalty 242

Customer Loyalty Customer Shipping Costs Shipping 242

lateshipment

FEBRUARY 10, 2021

Post-Purchase Customer Experience Amidst the Rise of eCommerce. To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience (CX)” at the center of their growth and retention strategies. The Impact of Post-Purchase CX Gap on Consumers.

Improvements 130

Improvements Customer eCommerce Shipping Costs 130

lateshipment

FEBRUARY 10, 2021

To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience” at the center of their growth and retention strategies. The commitment to provide exceptional CX extends to the phase beyond checkout: the post-purchase “order delivery” phase.

Improvements 130

Improvements Customer Shipping Costs Payment Services 130

lateshipment

FEBRUARY 10, 2021

Post-Purchase CX Amidst the Rise of eCommerce. To keep up with the rise in eCommerce and the sound change in consumer behavior, businesses need to put post-purchase CX at the center of their growth and retention strategies. The Big Post-Purchase CX Gap in Online Retail (And What. The Impact of Post-Purchase CX Gap on Consumers.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130