Forrester eCommerce

OCTOBER 24, 2023

We just released a huge new report: How Security Tools Will Leverage Generative AI with collaboration across the entire Forrester Security and Risk team.

Management 501

Management Customer 501

Forrester eCommerce

SEPTEMBER 28, 2018

Ironically, the breach happened in part due to exploited bugs in three features developed to give users more control over their privacy. Facebook Loses More User Data (This Time Unintentionally) Facebook announced that it experienced a breach this week that lost 50 million user’s data.

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Forrester eCommerce

DECEMBER 22, 2020

(Written with Benjamin Corey, senior research associate at Forrester) Telehealth (virtual care) usage has skyrocketed during the pandemic.

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Customer 545

365 Retail

JULY 3, 2023

As the demand for SaaS solutions continues to increase, there comes a great challenge for B2B SaaS businesses: data security and privacy. This means that business owners must always ensure that their customer data is secure around the clock. In fact, your SaaS product should be built with privacy from the ground.

B2B 52

B2B Subscription Customer Data Information 52

Forrester eCommerce

DECEMBER 21, 2023

Learn three key lessons from our partnership with Women in Security and Privacy (WISP) in sponsoring attendees at our Security & Risk Forum.

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Management 276

Forrester eCommerce

APRIL 22, 2019

Yet while drones introduce a range of use cases, the growth of drones also represents a new physical threat that demands the attention of security […].

Technology 292

Technology Customer 292

Forrester eCommerce

SEPTEMBER 12, 2018

Firms that meet and exceed these expectations, recognise and treat privacy as a value. They successfully created a business reputation for privacy and security and inspire customer trust. We know it: customers are increasingly demanding protection for and control over their data.

Customer 546

Customer Customer Data 546

Forrester eCommerce

FEBRUARY 24, 2023

2022 didn’t let up on the security incidents – according to Forrester’s 2022 Security Technographics Survey, 74% of security decision makers experienced at least one data breach at their firm in the previous twelve months.

Management 370

Management Customer 370

Forrester eCommerce

MARCH 3, 2022

Government-led data privacy and security consultations gave birth to new regulations over the past 6 months in China. While these are starting to be enforced, 2022 will see the launch of even more data-related regulations (Figure 1).

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Operations Marketing 370

Forrester eCommerce

AUGUST 1, 2022

We’ve said it many times: security matters, and security leaders have more influence and access to boards and senior executives than ever. Thanks to external forces like ransomware attacks, evolving security and privacy legislation, and existential loss of cyber insurance dread, they get it at the top.

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Information Games 370

Forrester eCommerce

JUNE 21, 2023

Forrester is thrilled to announce its inaugural Security & Risk Enterprise Leadership Award, which will recognize security organizations that have transformed the security, privacy, and risk management functions to fuel long-term success. Learn how to apply here.

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Management Customer 195

A Better Lemonade Stand

MARCH 4, 2019

15 top web security tools to protect your ecommerce store and website from malicious attacks and threats. The post Web Security & Privacy in 2019: 15 Top Tools to Lock Your Online Life Down appeared first on A Better Lemonade Stand. Be proactive & protect your most important asset.

eCommerce 105

eCommerce Operations Customer 105

Retail TouchPoints

MARCH 14, 2024

Prioritize Privacy and Security Data privacy and security is paramount in building trust with customers. Retailers must prioritize the security and ethical use of consumer information. Strike a balance by curating high-quality content that aligns with the brand and resonates with the audience.

Retail 295

Retail Omnichannel Consumer Channel 295

Forrester eCommerce

AUGUST 8, 2018

Those of us who care about cybersecurity and privacy are a special breed. As long as these disciplines have been around, technologies have gotten more complex, threats have gotten more dangerous, and expectations have skyrocketed.

Technology 187

Technology Customer 187

Retail TouchPoints

APRIL 14, 2023

These cards offer several benefits over traditional payment methods for brands, including increased data security, greater customer flexibility and convenience, and new opportunities for retailers around increasing brand loyalty and personalisation opportunities.

Payment Services 268

Payment Services Subscription Banking Information 268

Retail TouchPoints

JULY 21, 2022

Data privacy has come into sharper focus over the past year thanks to new state legislation and federal privacy laws like the American Data Privacy and Protection Act (ADPPA). In fact, by the end of 2024, 75% of the world’s population will have personal data protected under modern privacy regulations , according to Gartner.

Marketing 278

Marketing Consumer Information Customer Retention 278

Forrester eCommerce

OCTOBER 22, 2020

While Zero Trust (ZT) security is mainstream in the US and Europe, it has only just begun gaining momentum in Asia Pacific (APAC).

Improvements 491

Improvements Consumer 491

Forrester eCommerce

MARCH 12, 2019

Introducing our new monthly blog series, “The Security Snapshot,” which will curate and highlight key pieces of research from the security and risk (S&R) team. To start off the conference, Microsoft and […].

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Blog Improvements 318

Forrester eCommerce

MARCH 15, 2021

Year after year, security, risk, and privacy professionals told us that keeping up with evolving privacy requirements is one of their top challenges. To help them with this task, we’ve created Forrester’s Global Map Of Privacy Rights And Regulations 2021.

Customer 251

Customer 251

Retail TouchPoints

JULY 28, 2022

Virtual try-on technology introduces important privacy obligations. What is clear is that the Illinois Biometric Information Privacy Act, or “BIPA,” introduces real risks of litigation. State consumer privacy laws impose obligations on sharing personal data without imposing use restrictions. What to Look Out For.

Retail 257

Retail Customer Data Information Consumer 257

Forrester eCommerce

APRIL 13, 2020

Zoom Forfeits Goodwill By Failing To Secure What It Sells COVID-19 has crippled many companies, but one that surged, at least at first, was Zoom Video Communications, Inc.

Marketing 340

Marketing Information Customer Experience B2C 340

Forrester eCommerce

FEBRUARY 22, 2022

The compliance pressure on privacy, risk, and security professionals is growing. New and evolving privacy regulations are emerging daily, and regulators’ abilities to levy hefty fines is expanding along with business stakeholders’ expectations that their business meets the rules.

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Forrester eCommerce

JUNE 24, 2019

Security and risk leaders consistently rank compliance with global privacy regulations as one of their top three challenges. To help them, Forrester periodically updates our map of global privacy rights and regulations. Our 2019 version was released today.

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Information 399

Forrester eCommerce

OCTOBER 1, 2020

What are users’ privacy rights in how biometric information is processed and stored? What security shortcomings are associated with […]. Biometric authentication is a powerful technology with many compelling use cases but is not without controversy and distinct risks. How are biometrics regulated around the world?

Technology 361

Technology Information Management Customer 361

Retail TouchPoints

FEBRUARY 16, 2022

What kind of information will be collected and how will it be secured? With the added complexities and security concerns that come from selling in an uncharted digital environment, brands need to be sure that they fully understand their compliance obligations and are positioned to take the necessary steps to manage them.

Payment Services 258

Payment Services Cryptocurrencies Information Consumer 258

Retail TouchPoints

SEPTEMBER 13, 2023

The IAB and MRC’s Retail Media Measurement Guidelines aim to set industry benchmarks and align practices in order to facilitate more transparent and secure cross-platform comparisons.

Retail 287

Retail Definition Channel Marketing 287

Forrester eCommerce

FEBRUARY 14, 2019

California is taking the lead in the US on privacy regulation with the adoption of the California Consumer Privacy Act (CCPA). Security and privacy professionals whose companies have consumers in California must get their implementation plans together now.

Consumer 355

Consumer 355

Retail TouchPoints

MARCH 18, 2024

The survey also indicated that retailers are responding to these potential dangers: 62% have established guidelines to address transparency, data security and privacy around the ethical use of generative AI, as well as commitments around ensuring trustworthy and unbiased outputs.

Retail 304

Retail SEO Operations Consumer Goods 304

Retail TouchPoints

SEPTEMBER 12, 2023

Prior to BJ’s, Harve served as Global CIO at Fresenius Medical Care, where she led information technology, privacy assurance, cyber, digital and data security across key business units. Harve will report to Bob Eddy, the retailer’s Chairman and CEO.

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Information Technology Operations Improvements 232

Retail TouchPoints

APRIL 25, 2024

In Europe, for example, many retailers have been hesitant to invest heavily in RMNs due to uncertainties about the returns and risks around data privacy regulations. By doing so, they can enhance the reach of their retail media networks and secure a strong foothold in this competitive landscape.

Retail 211

Retail Customer Loyalty Technology Marketing 211

Forrester eCommerce

OCTOBER 28, 2022

This delay gave marketers a false sense of security, despite other browsers blocking third-party cookies, Apple letting users opt out of IDFAs, and privacy bills mandating the use of cookie consent banners. In July, Google delayed the death of third-party cookies … again.

Marketing 195

Marketing Other B2C Customer 195

Retail TouchPoints

OCTOBER 23, 2023

In July, some of the biggest names in AI — including Amazon , Google , Meta , Microsoft and OpenAI — agreed to a set of commitments developed by the White House to ensure the “safe, secure and transparent” development of AI technologies.

Technology 247

Technology Supplies Customer Data Blog 247

Retail TouchPoints

AUGUST 16, 2022

As the benefits of personalization become more apparent, the rise in data privacy concerns and their impact on organizations are beginning to take center stage. Reassuring customers about your security systems and ensuring you have all protective measurements in place is vital to the success of your mobile commerce systems as well.

eCommerce 252

eCommerce Consumer Merchant Services Recommendation 252

Retail TouchPoints

SEPTEMBER 28, 2021

In fact, 90% of consumers say they care about data privacy, while nearly 30% have switched companies and providers over their data policies and data sharing practices, according to research from Cisco. As Privacy Concerns Mount, Transparency and Communication Are Key. Privacy is now part of the marketing mix,” said Kibel.

Consumer 272

Consumer Customer Experience eCommerce Technology 272

Forrester eCommerce

JULY 22, 2019

Composed of the internet of things, “smart cities,” aimed to optimize operations, present new security and privacy […]. As cities grow, municipal governments are investing in infrastructure and applications to improve operations, services for constituents, and the overall urban experience.

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Presentation Operations Improvements 395

Retail TouchPoints

FEBRUARY 16, 2023

As a result of these new approaches, customers now expect a secure, seamless shopping experience whether they are shopping in-person or online. In addition to improving overall customer satisfaction with a convenient and secure contactless checkout, facial recognition makes it easier for retailers to manage workforce productivity.

Payment Services 245

Payment Services Banking Customer Experience Technology 245

Retail TouchPoints

FEBRUARY 8, 2024

As with any first-party data collaboration, it is paramount that media owners ensure they have the technology in place to facilitate security and privacy. But above all, it’s vital that these collaborations utilize private, secure, scalable and agile data clean rooms if they are to fulfill their potential.

Payments 301

Payments Payment Services Retail Channel 301