Retail TouchPoints

JANUARY 9, 2024

The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality.

Omnichannel 261

Omnichannel Fulfillment Social Media Operations 261

Retail TouchPoints

JANUARY 13, 2023

Additionally, the receding pandemic meant that shoppers chose to put their discretionary income toward experiences rather than products. “ Price played a major role in determining products’ popularity: categories with a plethora of less expensive gifting options, like toys and sporting equipment, saw an average 2.4X

Electronics 295

Electronics Toys Small Business Retail Sporting Goods 295

Retail TouchPoints

FEBRUARY 1, 2022

One area of investment by retailers is a shift to buy online, pick up in-store (BOPIS), which was called “table stakes” by one retailer insider I talked with. With impending fears of holiday delivery delays and increased demands for instant gratification, BOPIS is rapidly gaining new audiences. Rise of Community Commerce.

Small Business Retail 292

Small Business Retail Supplies Retail B2C 292

Retail TouchPoints

FEBRUARY 2, 2023

The solution also supports omnichannel offerings such as BOPIS by transforming how Siman tracks inventory across the chain. Across our stores we had an inflated view of our inventory levels, often leading to frustrations for customers and staff when products weren’t available.

Department Stores 275

Department Stores Omnichannel Supplies Operations 275

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

Fulfillment 321

Fulfillment Order Fulfillment Shipping Costs Social Media 321

Retail TouchPoints

MARCH 24, 2021

But with the increase of curbside pickup and BOPIS, retail runs the risk of easily becoming overladen with transactional moments. Highlighted by a November 2020 report, “Retailers who discussed BOPIS more often in the last three years have outperformed their competitors during the pandemic.”

Payment Services 297

Payment Services Fulfillment Consumer Demo 297

Retail TouchPoints

JUNE 29, 2022

Knowing what items are in-stock at its stores in real time will help improve the efficiency of ship-from-store and BOPIS operations at Hugo Boss. Additionally, stock visibility is a key enabler for product availability and circular services such as returns and resale.

Point of Sale 260

Point of Sale Apparel Clothing Fashion 260

Retail TouchPoints

JULY 25, 2022

BOPIS, boasts a number of very strong positives for both retailers and their customers. Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Click-and-collect, a.k.a.

Fulfillment 242

Fulfillment Shipping Costs Omnichannel Operations 242

Retail TouchPoints

NOVEMBER 3, 2021

particularly in Europe, Buzek is bullish on this technology, particularly as BOPIS continues to accelerate. “Retailers had wanted to do this before as a way to save on labor costs.”. Pickup Locker Expansion While these solutions have gained greater acceptance outside the U.S.,

Payment Services 363

Payment Services Shipping Costs Electronics Fulfillment 363

Retail TouchPoints

OCTOBER 13, 2022

Some of the new capabilities include: Shelf Sweep Detection , which aims to monitor shelf activity for large-scale removals of items so associates can take pre-emptive measures to mitigate theft, alert associates when stock is low and track the movement of high-value items taken from shelves; Vehicle Alert , which was created to monitor parking lots (..)

Customer Experience 278

Customer Experience Improvements Customer Retail 278

Retail TouchPoints

JUNE 16, 2022

This is an exciting opportunity for us to serve more pets by dramatically expanding local access to healthy pet products and services.”. At the 15,000-square-foot Neighborhood Farm & Pet Supply, guests will find health and wellness products to help care for pets and farm animals such as horses, cows, pigs, sheep and goats.

Supplies 297

Supplies Omnichannel Events Mobile 297

Retail TouchPoints

JULY 7, 2022

Through the partnership, Big Lots’ ecommerce shoppers will have access to Shipt’s same-day services for mid- and small-sized goods such as toys, paper products and small furniture items like chairs and desks. Big Lots will continue to offer its existing curbside, BOPIS and same-day fulfillment services for heavier and bulkier items. “We

Toys 290

Toys Fulfillment Apparel Omnichannel 290

Retail TouchPoints

NOVEMBER 6, 2023

We know they will feel inspired by the products we’ve curated, the events we’ve created, and our best-in-class service offering to make people feel good and look their best.” These shop-in-shops are designed to feature unique gifts and collectibles that span product categories.

Gifts 254

Gifts Department Stores Shipping Events 254

Retail TouchPoints

MAY 10, 2021

Athlocity , which distributes Under Armour products in the Middle East through 30 brick-and-mortar locations, will add an ecommerce platform to its site through a collaboration with Emakina. The Under Armour-branded experience will be available through desktops, phones and tablets.

eCommerce 290

eCommerce Omnichannel eCommerce Platforms Customer Experience 290

Retail TouchPoints

JUNE 9, 2022

All new program members start at Silver status, receiving 5% off every purchase (excluding alcohol, tobacco, magazines and Apple, Beats and Bose electronics products). By accumulating points, members can achieve the 7% discount that comes with Gold status and the 10% off provided to Platinum members.

Travel 328

Travel Magazine Books Electronics 328

Retail TouchPoints

FEBRUARY 1, 2021

Commerce trends that were on the horizon were suddenly adopted at a brisk pace, including online food ordering, curbside pickup and BOPIS (buy online, pick up in-store). The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online. These are four with staying power: 1.

Customer Experience 323

Customer Experience Customer Omnichannel Social Media 323

Omnisend

MAY 5, 2021

It’s time to talk about BOPIS. What is BOPIS? BOPIS, meaning Buy Online Pick Up In-Store, is the best of both worlds for busy customers. BOPIS sales took off in 2020, increasing by 259% as people searched for safe, fast, and convenient ways to receive their orders. How Does BOPIS Work for Retail? An Online Store.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148

Retail TouchPoints

APRIL 26, 2022

Charanga will use RFID technology to enable a real-time view of stock in order to optimize product availability across all channels and provide the foundation for omnichannel services including buy online, pick up in-store (BOPIS) and ship-to-store. A total of 150 stores will be covered by the Nedap platform.

Omnichannel 246

Omnichannel Technology Clothing Supplies 246

Retail TouchPoints

AUGUST 5, 2022

Unlock innovation to delight your customers: Retail experiences such as BOPIS (buy online, pick up in-store) and BORIS (buy online, return in-store) have opened up the door to more fraud. Forter’s Fraud Attack Index found that BOPIS fraud attacks increased by 55% in 2020.

Merchant Services 288

Merchant Services Shipping Costs Payments Payment Services 288

Retail TouchPoints

JULY 15, 2020

Curbside Pickup/BOPIS Fraud. More retailers are rolling out curbside pickup with BOPIS orders (buy online, pick up in-store) to limit contact as a social distancing measure. The move also has a long-term benefit, as BOPIS is seen as a must-have tactic to remain competitive in the Amazon age. Touchless Delivery Abuse Risk.

Merchant Services 288

Merchant Services eCommerce Payment Services Payments 288

Retail TouchPoints

MARCH 10, 2021

Amazon will remain the retailer to beat, but fulfillment strategies like buy online, pick up in-store (BOPIS) and curbside are only becoming more important. Same-day services including BOPIS, curbside and Target subsidiary Shipt grew 212% , and more than 95% of the retailer’s Q4 sales were fulfilled by its stores.

Fulfillment 278

Fulfillment Omnichannel Apparel Order Fulfillment 278

Retail TouchPoints

SEPTEMBER 20, 2021

As part of the expanded educational platform, the retailer is launching a virtual concierge service on both the buybuy BABY website and mobile app so customers can chat directly with registry and product experts, and is adding new, exclusive parent-founded brands, online classes and free webinars.

Webinar 276

Webinar Mobile Information Customer 276

Retail TouchPoints

JUNE 25, 2020

Products available for pickup include produce, dairy, bakery and meat department items. Target is building off a 275% e-Commerce sales increase in April, as well as 500% growth in BOPIS sales during 2019. Target is adding 750 fresh and frozen grocery items to its order pickup and drive-up services across the country.

eCommerce 202

eCommerce Fulfillment Technology Customer 202

Retail TouchPoints

NOVEMBER 10, 2020

As customers are increasing their reliance on digital purchasing, they’re also taking calculated risks on products they previously would have picked up in-store. Independent of how the customer receives their product, at home or at a store, retailers are finding it necessary to adjust fulfillment strategies.

Retail 290

Retail Shipping Costs Fulfillment Shipping 290

RTP blog

AUGUST 23, 2019

By Derek O’Carroll, Brightpearl If you Google “buy online pick up in store” (BOPIS), you’ll be struck by how popular in-store pickup has become with consumers — but only with the big box retailers like Macy’s, Old Navy, Kohl’s, JCPenney, Target and Walmart. BOPIS is happening now, and they need to get in the game.

Merchant Services 150

Merchant Services Marketing Retail Shipping Costs 150

Retail TouchPoints

JUNE 11, 2021

Many stores, including retail giants Walmart, Target, Best Buy, DICK’S Sporting Goods and Urban Outfitters, introduced or expanded game-changing buy online, pick up in-store (BOPIS) capabilities in 2020. Or whether they choose to pick up merchandise from a locker, BOPIS or inside a brick-and-mortar location.

Payment Services 247

Payment Services Payments Retail Sporting Goods 247

Retail TouchPoints

JANUARY 26, 2021

BOPIS (buy online, pick up in-store) took off in 2020, led by curbside pick-up (BOPAC) increasing 208% by the beginning of May. Meanwhile, the vast majority — 67% — feel home delivery is more convenient than BOPAC/BOPIS. A range of delivery speeds and costs (Advantage: multi-carrier shippers). But ‘fast’ depends on what they’re buying.

Consumer 312

Consumer Shipping Costs Shipping Small Business Retail 312

Retail TouchPoints

OCTOBER 27, 2021

Top-line findings from a recent Sensormatic survey reveal that while in-store shopping is expected to rise through the holiday season, what consumers are looking for while they’re there is for retailers to provide insight into product availability and alternative fulfillment offerings.

Consumer 264

Consumer Supplies Fulfillment Technology 264

Retail TouchPoints

APRIL 5, 2023

” Together, these upgrades will build on GNC’s existing ship-from-store and BOPIS programs to let its locations act as micro distribution centers, helping GNC lighten the load on its logistics and supply chain operations.

Omnichannel 264

Omnichannel POS Mobile Operations 264

Retail TouchPoints

JUNE 9, 2023

The brands we work with are pursuing a multitude of sustainability initiatives, from improvements in their supply chain to innovative ways to extend the usable life of their products through curated resale channels. She has a deep passion for creating innovative and scalable products with a focus on UI/UX design.

Supplies 246

Supplies Operations Shipping Costs Customer 246

Retail TouchPoints

JANUARY 25, 2022

Now the QR code is popping up on product packaging and in-store signage across various industries, and people understand instantly to scan the square. Yes, removing a new product from the packaging is indeed an experience, and one that typically takes place in your home and can provide a level of gratification. What does this mean?

Management 264

Management Marketing Order Fulfillment Customer Experience 264

Retail TouchPoints

APRIL 27, 2022

The impact of this increasing growth is the resulting strain on incumbent infrastructure that was originally designed to manage only about 5% of a retailer’s total sales capacity; the steady rise in costs from stretching this capacity have shown home delivery, buy online, pick up in-store (BOPIS) and curbside fulfilment to be highly unprofitable.

Management 289

Management eCommerce Omnichannel Operations 289

Retail TouchPoints

DECEMBER 31, 2021

The pandemic-fueled ecommerce boom and the rapid growth of convenience-oriented offerings like BOPIS and curbside pickup have changed job requirements throughout the retail enterprise. As it did with so many things, COVID-19 accelerated long-term trends in retail work.

Home Furnishings 312

Home Furnishings Retail Shipping Costs Electronics 312

Retail TouchPoints

JUNE 14, 2023

Smart shopping centers also are thinking of ways to integrate their offerings with popular services such as BOPIS and in-store returns. Through our app, shoppers can also track their TangerClub rewards and redeem them directly from their phone, streamlining the shopping experience.”

Events 276

Events Technology Outdoor Retail 276

Retail TouchPoints

JUNE 4, 2020

Services such as buy online, pick up in-store (BOPIS) and curbside pickup are going to continue to be a key part of retailers’ strategies for the future — and they know it. In fact, Adobe Analytics recently reported that they have seen BOPIS orders increase 62% year over year. Erik Morton is SVP, Product and Strategy at CommerceHub.

Shipping Costs 246

Shipping Costs eCommerce Retail eCommerce Software 246

Retail TouchPoints

DECEMBER 6, 2022

The store will also offer free alterations, buy-online, pickup in-store (BOPIS) services and free personalized styling appointments. This Athleta location also offers products from Athleta Girl. Athleta is a Gap Inc.-owned, owned, certified B Corporation.

Events 279

Events Workshop Customer Omnichannel 279

Retail TouchPoints

DECEMBER 8, 2020

Advanced capabilities like buy online pick up in-store (BOPIS), ecommerce, apps that help navigate stores and outdoor pop-up shops that used to get pushed back for budgetary reasons suddenly became imperatives for stores to stay afloat. COVID-19 shook customer loyalty, with 73% of U.S.

Retail 290

Retail Outdoor Information Customer Loyalty 290