Forrester eCommerce

MARCH 22, 2023

Firms need help dealing with challenges related to the migration, modernization, and management of workloads across hybrid cloud environments; lacking the relevant skills and expertise in house, they turn to professional services to help them realize cloud benefits faster.

Management 195

Management 195

Retail TouchPoints

JUNE 29, 2023

Professional and Smart Professional clothing is increasingly becoming popular in the retail industry. Clean and professional uniforms help create a positive brand image and instill confidence in customers. Professional attire is usually the most formal type of business attire for retail and white-collar employees.

Clothing 257

Clothing Retail Fashion Improvements 257

Retail TouchPoints

MAY 12, 2023

Your company can provide those opportunities by offering professional development and education to drive advancement. Consider partnering with an organization like the Society for Maintenance and Reliability Professionals (SMRP) to help your technicians grow their skills and position themselves for greater career growth.

Customer Experience 338

Customer Experience Customer Travel Technology 338

Forrester eCommerce

DECEMBER 6, 2022

“Help us help you.” We asked CX professionals responsible for VoC and CX measurement activities to tell us about their teams’ scope and structure, practices, and challenges. In […].

Customer Experience 195

Customer Experience Customer 195

Retail TouchPoints

NOVEMBER 16, 2023

Serving as the brand’s first-ever immersive design store, the location features a two-level “Design Desk” staffed by design professionals, a Crate & Kids shop-in-shop and a range of services, including floral arrangements and monogramming. 18 through Dec. ” .

Department Stores 247

Department Stores Toys Home Shopping Demo 247

Groove

APRIL 23, 2024

Effective SEO will help bring organic traffic to your Shopify store and help you rank higher in search. Generally, online stores with custom domains are more enticing and professional to online shoppers. Keyword tools can help you know the search volume for specific keywords and phrases.

Shopify 195

Shopify SEO eCommerce Article 195

Groove

AUGUST 10, 2021

A professional team of website developers delivers knowledge and experience to ensure your website has the highest level of consistency and innovation to differentiate your brand from competitors. In this blog, we outline the benefits of investing in a web development team to help you bring your creative visions to life.

Improvements 370

Improvements eCommerce Web Design BigCommerce 370

Retail TouchPoints

SEPTEMBER 20, 2023

At Walmart, we have an opportunity to help our customers save precious money, time and effort by offering a destination for pet services at the same place they purchase their pet food and supplies.” We know that pet services are essential for pet parents, but for many the experience can be costly and disjointed,” said Shadiow. “At

Operations 264

Operations Supplies Customer Other 264

Retail TouchPoints

SEPTEMBER 13, 2023

However, bringing in Salesforce as a partner to help us augment that innovation and continually improve the connection to our customers made sense. They are not afraid to grow with us and help us scale our marketing email program, while sharing a core value of trust.”

B2B 238

B2B Customer Improvements Marketing 238

Retail TouchPoints

JANUARY 5, 2023

The Home Depot has added three new tiers to its Pro Xtra loyalty program as it seeks to gain a larger share of the $450 billion home building professionals’ market. In October 2022, the retailer launched its Path to Pro jobseeker marketplace, designed to connect skilled tradespeople seeking to work with these professionals.

Customer 250

Customer Management Retail Marketing 250

Retail TouchPoints

OCTOBER 31, 2023

Having spent the last few years in casual comfort, the challenge for these workers now is to strike a balance between the comfort they’ve become accustomed to and the professionalism, even if now slightly relaxed, that’s expected in an office environment.

Customer 277

Customer Retail Recommendation Fashion 277

Forrester eCommerce

DECEMBER 20, 2022

This helps sales professionals identify, analyze, present, and utilize data to increase win rates for acquisition, […]. (Part two of a two-part series) Sales intelligence, in concept and in practice, has experienced a significant evolution (see part one of this blog series).

Presentation 195

Presentation Blog Technology Operations 195

Retail TouchPoints

JULY 20, 2023

Walmart Business has rolled out a series of enhanced offerings for its small business customers, including a dedicated app , a new partnership with Angi (formerly Angie’s List) to help SMBs connect with local service professionals, and an expanded product assortment via integration with the Walmart Marketplace.

Small Business Retail 204

Small Business Retail Supplies Blog Customer 204

Retail TouchPoints

MARCH 18, 2024

Now, as the retail consultant at Acuity Insurance, I work with retail customers – from large multilocation retailers to small mom-and-pop shops – to help manage risks like this. My role at Acuity is to help retailers with these types of undertakings. Check with your insurance provider to see how they can support your efforts.

Retail 279

Retail Information Supplies Management 279

Retail TouchPoints

MAY 31, 2023

The key is to remember that when properly wielded, negative reviews can also provide valuable feedback that can help improve your business. Take a deep breath and approach the review calmly and professionally. A sincere apology can also help to defuse the situation and win back the customer’s trust. Keep it professional.

Merchant Services 252

Merchant Services Improvements Social Media Mobile 252

Retail TouchPoints

JANUARY 8, 2024

But the company said that the platform will continue to be “updated and expanded” with future updates, potentially including the addition of new products and services such as programs to help patients adhere to medical regimens. “A complex U.S. ” The move to go DTC is a bold one and appears to be a first for a drug manufacturer.

Fulfillment 263

Fulfillment Management Consumer Improvements 263

Kissmetrics

MAY 17, 2021

Success in many areas of life depends on personal and professional development, and finding a mentor can help. You can’t successfully take the journey to personal and professional development alone. There are several mentorship platforms created to help connect mentees to mentors. Go to Professional Networking Events.

Social Media 271

Social Media Events Improvements Other 271

Groove

SEPTEMBER 18, 2023

The 'Content-Aware Fill' tool, an example of generative fill, uses AI to understand the context of your image and helps you remove unwanted objects or fill in gaps in an intelligent way. It's a perfect tool for both professionals and beginners, providing an efficient way to enhance product photos by isolating the product itself.

Merchant Services 195

Merchant Services eCommerce Jewelry Social Media 195

Retail TouchPoints

MARCH 10, 2022

BotsCrew also includes features aimed to help train a chatbot to make it smarter, for example to help the program understand when different shoppers ask the same question but with different wordings. In addition to the chatbot platform, BotsCrew has a team of professionals who can help retailers build custom features and integrations.

Channel 255

Channel Live Chat Customer Other 255

Forrester eCommerce

APRIL 13, 2022

At CX North America on June 7-9, we’re going to help customer experience professionals, B2C marketers, and digital business leaders embrace new risks, develop bold customer strategies, and execute faster than you ever thought possible.

B2C 195

B2C Customer Experience Customer Marketing 195

Retail TouchPoints

JANUARY 3, 2022

an immersive retail experience, to benefit the children of Help USA ’s Help Suffolk Chapter, a homeless housing facility on Long Island. CS Hudson recently hosted its fourth annual Live. The event, held at Tanger Outlets in Riverhead, N.Y.

Toys 296

Toys Events Games Retail 296

Retail TouchPoints

AUGUST 1, 2022

Seeking to feed consumers’ hunger for value along with their desire to help save the planet, Walmart has launched Walmart Restored. The new program, designed to help shoppers discover “like-new” refurbished products, is available online and will be available in select stores this fall.

Supplies 279

Supplies Blog Consumer Management 279

Retail TouchPoints

NOVEMBER 15, 2023

It can help improve the reliability of a retailer’s site by providing proactive maintenance, early detection and real-time guidance to identify areas for improvement. The practice of AIOps can help improve the performance and reliability of retailer’s IT systems and applications through reductions in mean time to repair (MTTR.)

eCommerce 317

eCommerce Improvements Operations Consumer 317

Retail TouchPoints

APRIL 23, 2024

in 2023, China’s Temu is hoping that its online advertising blitz can help it establish a foothold in what is traditionally Amazon’s territory. An entrepreneur and technology professional, he has over 15 years of experience in digital marketing services and was an early adopter and champion for ecommerce in the early 2000s.

eCommerce 242

eCommerce eCommerce Platforms Games eCommerce Marketing 242

Retail TouchPoints

APRIL 12, 2022

The facilities are staffed by medical professionals including physicians, nurse practitioners, dentists, behavioral health providers and optometrists, and visitors can be assisted throughout their journey by onsite Walmart Care Hosts and Community Health Workers who are on hand to educate them about the available resources.

Omnichannel 276

Omnichannel Technology Information Other 276

Retail TouchPoints

JULY 8, 2022

While targeted to foodservice professionals, CHEF’STOREs also are open to home chefs, and no membership is required to shop. Merced, Santa Cruz, Helena and Winston-Salem have a growing community of restaurant owners and culinary professionals and CHEF’STORE is excited to help serve their needs.”.

Food and Beverages 256

Food and Beverages Supplies Operations Other 256

Retail TouchPoints

MARCH 10, 2023

The Thumbtack app helps homeowners manage their home with educational and planning tools and by enabling connections with local professionals. At the outset, the screens in H-E-B will help customers find access to local pet service providers for dog walking, grooming, pet sitting, training and more while they’re shopping.

Customer 224

Customer Management Consumer Retail 224

Retail TouchPoints

OCTOBER 20, 2023

As geopolitical disputes and fragile infrastructures continue to disrupt the global flow of goods, sustainability and automation topped the list of topics among supply chain professionals at the Las Vegas debut of Deliver Americas , Sept. Dalyce Semko is a communications professional based in Alberta, Canada.

Supplies 328

Supplies Events Fashion Document 328

Retail TouchPoints

JANUARY 10, 2024

Amazon has debuted a new service called Health Condition Programs aimed at helping people more easily discover and enroll in digital health benefits and programs that are available through their employer or insurance plan to manage chronic conditions, but that they may not be aware of.

Customer 279

Customer Subscription Management Improvements 279

Forrester eCommerce

MARCH 15, 2021

Year after year, security, risk, and privacy professionals told us that keeping up with evolving privacy requirements is one of their top challenges. To help them with this task, we’ve created Forrester’s Global Map Of Privacy Rights And Regulations 2021.

Customer 251

Customer 251

Retail TouchPoints

JANUARY 8, 2024

After years of supply chain disruption and economic uncertainty, a new study from Amazon Business has uncovered a refreshing sense of optimism among procurement professionals heading into 2024. And a whopping 98% said they plan to spend some of that extra cash optimizing and/or modernizing their procurement systems and processes.

B2B 247

B2B Supplies Management Other 247

Forrester eCommerce

MAY 31, 2022

This report shows how each provider measures up and helps insurance technology architecture and delivery professionals select the right one for their needs.

Management 195

Management Technology Customer 195

Retail TouchPoints

AUGUST 9, 2023

Financial services and POS solution Square has launched a new consumer-facing app that lets customers search, discover and book appointments with beauty and personal care professionals. We believe Square Go is an important step in helping sellers make more sales by offering seller discovery and exceptional customer experiences.”

Books 225

Books Merchant Services Payment Services Customer 225