Retail TouchPoints

JUNE 23, 2022

has introduced a new BNPL option, Welcome Pay, and an updated Welcome Rewards loyalty program, which will eventually replace the existing Beyond+ membership, across its Bed Bath & Beyond , buybuy BABY and Harmon brands. The tiered program offers a complimentary subscription in addition to paid options. in a statement.

Shipping 296

Shipping Social Media Subscription Mobile 296

Smile.io

FEBRUARY 26, 2024

  Live Bearded created a lifestyle brand through authentic marketing, community events, and a motivating loyalty program powered by Smile.io. for its loyalty program, Live Bearded has achieved:  $1.67 25% higher average order values for loyalty program members. million in Smile-Generated Revenue.

Shopify 80

Shopify Social Media Customer Management 80

Smile.io

APRIL 15, 2024

Part of this success can be attributed to its loyalty and rewards program— Treat Rewards.    The pet industry giant recently refreshed its program. PetSmart Treats’ loyalty program changes (in 2024) PetSmart recently announced updates to its Treats rewards program that took effect on April 2, 2024.

Social Media 70

Social Media POS Gifts Events 70

Smile.io

APRIL 12, 2024

and Klaviyo launched an integration over 7 years ago, you’re right!    But things in ecommerce are drastically different than they were when that was first launched. and Klaviyo to create an even better loyalty and marketing automation experience.  It was time to elevate the integration between Smile.io

Events 81

Events Customer Loyalty Reference Shopify 81

Retail TouchPoints

NOVEMBER 1, 2023

Jarvis, who serves as Communications and Propositions Director at Eagle Eye, also shared her insights on how retailers can shape loyalty programs to meet their particular business needs, both by eliminating pain points and adding tangible value to the shopper journey. for a lot longer than it has in the UK.

Books 279

Books Omnichannel Payments Mobile 279

Smile.io

NOVEMBER 17, 2023

  According to research from Business Wire , 69% of brand executives have increased their loyalty investment over the past 2 years, and 55% plan to invest even more in the coming years.   The question now becomes how to build customer loyalty efficiently and effectively.   But is perfection worth the wait?

Customer Retention 88

Customer Retention Customer Loyalty Customer Other 88

Retail TouchPoints

JUNE 9, 2021

Amazon’s aggressive launches and marketing in categories such as batteries, baby food and bedding can create stiff competition for the leading brands in those spaces. Products that are exclusive to Amazon drive customer loyalty and traffic to Amazon, thereby improving its sales. How Did Amazon Launch so Many Brands so Fast?

Shipping Costs 307

Shipping Costs Consumer Fashion Presentation 307

Retail TouchPoints

MARCH 3, 2023

Over time, the brand has expanded its personalization program to show customers products that are often purchased with the item they are viewing, display items that can be bundled with products in a customer’s cart, and recommend additional products in the emails it sends to confirm transactions.

Consumer 247

Consumer Customer Loyalty Customer Experience Recommendation 247

Smile.io

MARCH 20, 2024

The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases. A recent study revealed that 90% of companies offer some sort of loyalty program.

Shipping Costs 76

Shipping Costs Shopify Customer Loyalty Merchant Services 76

Smile.io

FEBRUARY 7, 2024

is the most trusted loyalty platform by Shopify Plus merchants, powering some of the best Shopify loyalty programs. with their loyalty program, including Polaroid, Hush Puppies, Birchbox, Liquid Death, Topps, and more.  It’s enterprise loyalty made easy.  Over 100,000 brands trust Smile.io

Shopify 79

Shopify Food and Beverages Customer Loyalty Merchant Services 79

Retail TouchPoints

FEBRUARY 28, 2022

Panoramic Ventures’ portfolio companies like GigLabs have helped companies such as CNN, Turner Sports, Motorsports and University of Miami launch their own NFTs. cosmetics or Gucci ), they have the power to drive exclusivity and loyalty to a brand. As demand on the brand side increases, so does demand on the creator side.

Consumer 296

Consumer Social Media Arts Retail 296

Smile.io

FEBRUARY 22, 2024

True customer loyalty is a brand for every ecommerce brand.   Contrary to popular belief, pay-to-join (paid) memberships are not the new loyalty programs.   Contrary to popular belief, pay-to-join (paid) memberships are not the new loyalty programs. Paid memberships segregate customers unfavorably 2.

Customer Loyalty 94

Customer Loyalty Shipping Costs Customer eCommerce 94

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 75

Customer Loyalty Customer Jewelry Social Media 75

Retail TouchPoints

JULY 26, 2022

Launched in June 2022, the campaign integrates commerce-driven content into TikTok’s Collection Ads format, which allows users to view and shop products directly on the social platform. It’s a natural place for us to expand if customers and employees enjoy the content.”.

Food and Beverages 268

Food and Beverages Magazine Accessories Fashion 268

Algopix

JANUARY 22, 2024

This comprehensive guide will explore proven techniques to maximize repeat purchases and cultivate customer loyalty on Amazon. Outstanding service: A positive post-purchase experience, quick resolution of issues, and exceptional service retention. However, simply listing your products is not enough.

eCommerce 110

eCommerce Shipping Costs Payment Services Social Media 110

Retail TouchPoints

MAY 16, 2022

Loyalty Program Yields Rich Customer Data. “We We launched the Target Circle loyalty program, but it wasn’t to drive more sales,” said Gomez. “We We launched the Target Circle loyalty program, but it wasn’t to drive more sales,” said Gomez. “We

Food and Beverages 251

Food and Beverages Omnichannel Fulfillment Retail 251

Retail TouchPoints

NOVEMBER 2, 2021

Research finds that customer experience is the number one factor driving ecommerce brand loyalty , even more so than price and product selection. That said, communication with customers via mobile apps, emails, texts, push notifications and other strategies is really just the beginning of a successful mobile marketing program.

Point of Sale 296

Point of Sale Mobile Customer Marketing 296

Retail TouchPoints

MARCH 9, 2022

The rest are at risk of losing customer loyalty, brand affinity and revenue. Disruptions to the supply chain, shifts in customer behavior, and even unexpected weather events are impacting retail sales across ecommerce and brick-and-mortar — changing where, when, how and why customers purchase. Human analysis alone is no longer the answer.

Retail 303

Retail Customer Data Customer Experience Social Media 303

Ecommerce Platforms

JANUARY 24, 2023

The platform describes itself as the ‘ leading provider of solutions that power the whole customer journey, including loyalty & referrals, SMS marketing, subscriptions, and visual user-generated content.' Most products display positive, negative, and mediocre reviews posted by real-life customers.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

Retail TouchPoints

MARCH 4, 2021

They prefer retailers that offer unique loyalty programs or perks, such as early access to deals or product launches, and personal shoppers that understand their unique style preferences. However, the pandemic is testing their loyalty, transforming them from a loyal customer to a retail butterfly.

Customer 257

Customer Retail Technology Arts 257

Smile.io

OCTOBER 25, 2023

So you want to set up a loyalty program that generates revenue and brand loyalty? loyalty programs work! Implementing a loyalty program can help bring customers back to your store, build a loyal following, and boost customer lifetime value (CLV) and repeat purchase rates. The TL;DR is that Yes!

Shopify 69

Shopify Social Media Blog eCommerce 69

Fabric

JANUARY 19, 2024

A quick scan across the industry will reveal that 82% of shoppers have run into products being out-of-stock, 46% of customers have abandoned carts due to long shipping times, and 73% of shoppers have abandoned brands after just one poor customer service experience.

Shipping Costs 130

Shipping Costs Multi-channel eCommerce Fulfillment 130

Fabric

SEPTEMBER 5, 2023

Today, their curbside pickup program continues to power innovative shopping experiences, such as Best Buy’s new “Experience Stores” and livestream shopping features with expanded curbside pickup areas and 24/7 pickup lockers. Meanwhile, Target’s Drive Up program has become wildly successful in its own right. In early 2020, only 6.6%

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Omnisend

JANUARY 8, 2024

Their loyalty makes them more likely to: Share your brand’s products with their friends and family Engage positively with your brand on social media Leave positive reviews These recommendations show potential customers your brand consistently delivers value and a positive experience. Start free today See pricing What is a repeat customer?

Customer 88

Customer Customer Retention Social Media X-cart 88

Optimizely

JUNE 18, 2020

Coola Suncare Utilizes Loyalty Data to Drive Tailored Marketing Campaigns. They leverage their loyalty and marketing data as a key part of their campaigns to win over their customers time and time again. They embed conditional content within every campaign based on their each customer’s loyalty program status.

Beauty and Health 273

Beauty and Health Multi-channel Recommendation Customer Data 273

Retail TouchPoints

SEPTEMBER 14, 2023

Amazon uses these external operators in its delivery service partner (DSP) program, which consists of approximately 279,000 driving jobs and helps Amazon deliver 20 million packages every day in 19 countries. in an interview with Retail TouchPoints. Unemployment is at 3.5%

Shipping Costs 266

Shipping Costs Fulfillment Shipping Customer Loyalty 266

Smile.io

APRIL 23, 2024

Dragons' Den is a popular reality TV series where entrepreneurs pitch their business ideas to a panel of venture capitalists, also known as “dragons” Originating in Japan in 2001, the show has expanded into over 40 countries, including Canada and the United Kingdom.  Monos Monos is a premium travel and lifestyle brand.

Shopify 72

Shopify Food and Beverages Beauty and Health Accessories 72

Retail TouchPoints

FEBRUARY 9, 2021

Nestle saw the writing on the wall early, launching a D2C site for KitKat chocolates last year, and Nespresso now sells its coffee capsules on both a proprietary website and Amazon. Cultivate loyalty through personalized experiences. Brand loyalty was dealt a massive blow by the pandemic. Tell your story.

Food and Beverages 303

Food and Beverages Omnichannel Social Media Consumer 303

Smile.io

JULY 27, 2023

Earning rewards with MiniZoo MiniZoo implemented its loyalty program in 2021 as a way to reward its returning customers, while also directing new customers asking for discounts, to its loyalty program. This is part of our #SmileABCs series, highlighting and going in-depth with small businesses and ecommerce brands.

Toys 84

Toys Small Business Retail Shipping Costs Online Retail 84

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.

Customer Loyalty 217

Customer Loyalty Customer Retail Shipping Costs 217

Retail TouchPoints

JANUARY 5, 2022

They can “know all the options that are out there and all the companies they can work with, so it ultimately becomes easier to launch a very forward-thinking experiential initiative.” “There are so many different [retail] spaces claiming to be experiential, but you walk in and realize very quickly that they’re not.”

Retail 287

Retail Omnichannel Social Media Consumer 287

Retail TouchPoints

JULY 29, 2021

With a well-established website, app and loyalty program, Sephora was able to take the almost overnight shift to ecommerce in stride. With a well-established website, app and loyalty program, Sephora was able to take the almost overnight shift to ecommerce in stride. With the pandemic, that was one cohort that came to us.

Live Chat 279

Live Chat Omnichannel Social Media Payment Services 279

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Economic headwinds are likely to blow harder when consumers’ savings from the pandemic dwindle, which a Charles Schwab analyst believes could happen by Q3. You need to think of them as an opportunity.

Food and Beverages 277

Food and Beverages BigCommerce Home Furnishings PayPal 277

Optimizely

SEPTEMBER 18, 2018

They eagerly wait for your newest launch; they follow you on all your social media channels; they like your posts; and they enter your giveaways. It’s incredibly hard to authentically and organically build up brand loyalty. We hope you can learn a few lessons about brand loyalty and apply them to your own business.

B2C 261

B2C Fashion Magazine Jewelry 261

Smile.io

JANUARY 10, 2024

Loyalty programs are part of a larger retention strategy that brings customers back to your store, builds a loyal following, and boosts customer lifetime value (CLV) and repeat purchase rates. No one denies the importance of customer loyalty. But how do major ecommerce brands build and sustain customer loyalty?

Shopify 46

Shopify Social Media Jewelry Customer Loyalty 46

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 237

Payments Payment Services Customer Experience Social Media 237

Smile.io

MARCH 16, 2023

3 Ways to Leverage Social Media For Your Rewards Program Leverage social media by letting customers earn rewards for taking social actions, promoting your loyalty program creatively, and using analytics. They showed users how to sign up for their program on both mobile and desktop, as well as how to log into their accounts.

Social Media 59

Social Media Omnichannel Channel Customer 59