Retail TouchPoints

MARCH 14, 2024

Retailers that have recently launched their own retail media businesses should learn from what the established leaders already do. In this way, retailers will act more like media houses and thus engender the trust of CPG advertisers. retailers all offer.

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Retail Omnichannel Consumer Channel 295

Retail TouchPoints

MARCH 20, 2024

The innovative concept of “Medtail” seamlessly integrates healthcare services into retail environments. This blend of medical expertise and retail convenience is revolutionizing the landscape of patient care, changing both where healthcare is delivered and how patients experience it.

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Presentation Improvements Consumer Retail 285

Retail TouchPoints

DECEMBER 14, 2023

Sally Beauty has launched a new service offering free, on-demand digital hair coloring consultations with licensed professionals. The retailer piloted the Licensed Colorist OnDemand in two states in August and it’s now available in all 50 states.

Shopping Carts 242

Shopping Carts Recommendation Consumer Customer 242

Retail TouchPoints

JANUARY 14, 2024

Microsoft has launched a new Retail Cloud Alliance (RCA) aimed at educating and empowering retailers to leverage cloud technology effectively. For retailers this mass migration to the cloud has become imperative to meet scalability, flexibility and cost-efficiency needs,” according to the RCA website. “If

Technology 271

Technology Retail Supplies Operations 271

Retail TouchPoints

JANUARY 29, 2024

These are certainly applicable to what we’re seeing in the retail industry right now. We’re seeing a resurgence of retailers placing focus back on their physical stores. Every day, the latest retail headlines are focused on the entrance or expansion of physical retail environments, including Kohl’s , Toys ‘R’ Us , Mizzen+Main and more.

Retail 304

Retail Toys Fashion Technology 304

Retail TouchPoints

APRIL 20, 2022

As the percentage of purchases consumers make online continues to grow exponentially, retailers are facing a challenge — how to educate online shoppers and close the sale for certain products traditionally bought in person. Examples include jewelry, cosmetics, apparel, luxury items, automobiles and furniture.

eCommerce 297

eCommerce Jewelry Multi-channel Webinar 297

Retail TouchPoints

JANUARY 16, 2024

Samsonite has implemented a new mobile-driven experience across its European stores, powered by Oracle Retail Xstore Point of Service and implemented by Oracle Retail Consulting. The technology adds to Samsonite’s growing tech stack, which includes Oracle Retail Xstore Office and Oracle Retail Order Broker Cloud Service.

Mobile 242

Mobile POS Channel Recommendation 242

Retail TouchPoints

MARCH 1, 2023

Qurate Retail Group , parent company of brands including QVC, HSN and Zulily , has hired Bill Wafford as its new CFO, effective March 20, 2023. Wafford, who will report to Qurate Retail President and CEO David Rawlinson II, replaces James Hathaway, who has served as interim CFO since August 2022. Hathaway will become CFO of QVC U.S.,

Retail 261

Retail Apparel Operations Other 261

Retail TouchPoints

APRIL 3, 2024

Chupaila was most recently CEO of Brookfield Properties ’retail real estate vertical, where he oversaw the company’s U.S. portfolio of 150+ retail centers. Coradino will stay on in a consultant capacity to assist with the transition.

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Operations Fashion Retail Marketing 194

PERQ

APRIL 13, 2020

PERQ launched its new Virtual Consultation Scheduler to help minimize the effects of coronavirus shutdowns on retailers. The post PERQ Launches Virtual Consultation Scheduler to Help Retailers During COVID-19 appeared first on PERQ. We had this scheduler in the works to launch later.

Retail 41

Retail Home Furnishings Marketing Customer 41

Retail TouchPoints

MARCH 29, 2023

Jeff Gennette, Chairman and CEO of Macy’s since 2017, plans to retire in February 2024 after a total of four decades with the retailer. Mitchell, who has served as CFO since November 2020, has been integral to the development and execution of the retailer’s Polaris transformation strategy.

Home Furnishings 257

Home Furnishings Omnichannel Supplies Operations 257

Retail TouchPoints

FEBRUARY 6, 2023

and he has more than a decade’s experience as a Managing Director and Partner at Boston Consulting Group. Mullen will remain as CDO and continue to play a role in the retailer’s transformation journey. Keith Melker Melker’s most recent position was CEO of Wehner Multifamily, a Texas-based property management company.

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Management Consumer Retail Customer 263

Retail TouchPoints

MARCH 30, 2021

Denim brand Diesel has launched its “Diesel Hub” concept store in Shanghai, marking the first of multiple hubs the retailer plans to open worldwide. Located within the Diesel Hub is the Diesel Brave Bar, which was created in collaboration with RTG Consulting (RTG) and Muse Group. Photos courtesy of RTG Consulting Group.

Food and Beverages 264

Food and Beverages Retail Consumer 264

Retail TouchPoints

NOVEMBER 8, 2022

Tuesday Morning , the off-price home goods retailer, has appointed Andrew T. Berger’s appointment is effective immediately, following Hand’s decision to retire from the chief leadership role and the retailer’s board. Berger’s 25-year career includes roles in investment analysis, investment management and business consulting.

Omnichannel 283

Omnichannel eCommerce Management Retail 283

Retail TouchPoints

FEBRUARY 12, 2024

The retailer debuted free on-demand digital hair coloring consultations in December 2023. “At Rooted in Success, we are showcasing founder-led stories from both emerging and established Black beauty leaders, and we are excited to celebrate this partnership through local events and continued support year-round.”

Demo 253

Demo Events Consumer Retail 253

Forrester eCommerce

APRIL 29, 2020

Commerce vendors are busy consulting to their clients to keep retail — online and offline — moving as best possible during the pandemic. Now some of those big-name vendors are helping small businesses adapt quickly through Keep Small Strong, an organization that didn’t exist until a little over a month ago.

Small Business Retail 451

Small Business Retail Retail Customer 451

Retail TouchPoints

MAY 12, 2022

The solution provider aims to meet the needs of modern, digitally connected retailers by offering solutions across shopper experience, inventory intelligence, loss prevention and operational effectiveness. Sensormatic Solutions has launched an enhanced Sensormatic IQ platform and transformative services.

Operations 268

Operations Recommendation Technology Management 268

Retail TouchPoints

MARCH 20, 2024

Global design and consultancy organization Arcadis (formerly CallisonRTKL) recently worked with Saks to reinvent its West Coast flagship experience. In an interview with Retail TouchPoints , Plenert outlined five key store design and experience lessons from the luxury sector. And when Tiffany & Co.

Social Media 274

Social Media Specialty Retailers Department Stores Presentation 274

Retail TouchPoints

SEPTEMBER 15, 2023

The retailer also is promising enhancements by early 2024 that will include in-app ecommerce, personalization capabilities, an “evolved” rewards experience and a mobile experience for sister company Dollar Tree. “We Family Dollar worked with digital consultancy Publicis Sapient to lead the mobile introduction. “We

Mobile 259

Mobile eCommerce Improvements Management 259

Retail TouchPoints

MARCH 31, 2022

Shoppers themselves have become researchers as well, as they consult multiple sources of information before pulling out their pocketbooks. It is important to note that the sources consulted, their overall influence, and the level of Shopper Promiscuity vary widely based on the product or service category.

Marketing 277

Marketing Online Retail Information Consumer 277

Retail TouchPoints

APRIL 5, 2024

” Simoncic, who is also a Managing Director at consulting firm Alvarez & Marsal (A&M), will step down; fellow A&M Managing Director Chris Wells will take over as Chief Restructuring Officer to help facilitate the wind-down.

Presentation 244

Presentation Operations Management Consumer 244

Retail TouchPoints

SEPTEMBER 7, 2023

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. In a recent McKinsey study , digital leaders in retail banking saw a 19.3%

Customer Experience 281

Customer Experience Technology Customer Retail 281

Retail TouchPoints

NOVEMBER 11, 2021

The agenda for the virtual 2021 Retail Innovation Conference , taking place Nov. 16 and 17, has been designed to provide practical answers to the most pressing questions on retailers’ minds today. What consumers really want from brands and retailers. Curious about how consumer attitudes and behaviors are evolving?

Merchant Services 313

Merchant Services Cryptocurrencies Payments Payment Services 313

Retail TouchPoints

JUNE 30, 2023

In May, the retailer partnered with chefs, agricultural enterprises and universities to expand its pre-cooked food business, which sells an average of more than 1,000 types of pre-cooked food per month.

Operations 267

Operations Retail Consumer Customer 267

Retail TouchPoints

MARCH 9, 2023

Tusk Logistics aims to help retailers navigate last mile challenges through its national network of regional parcel carriers. Fulfillment IQ will now implement Tusk Solutions into its consultation services for ecommerce clients that need regional shipping support.

Fulfillment 255

Fulfillment Shipping Costs Shipping Operations 255

Retail TouchPoints

AUGUST 8, 2022

Plus size retailer Torrid has named Tim Martin to the role of COO and CFO, effective September 12, 2022. The retailer also has named Hyon Park to the role of CTO. Martin replaces Interim CFO Tanner MacDiarmid, who will continue working with Torrid on a consulting basis.

Apparel 232

Apparel Operations Supplies Technology 232

Retail TouchPoints

APRIL 11, 2024

We are past the point of conjecture about whether AI will upend the retail industry; it already has. In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. But what are the most forward-thinking retailers doing with AI this year?

Retail 282

Retail Mobile Consumer Operations 282

Retail TouchPoints

JANUARY 31, 2023

Pauker brings more than 20 years of strategy and leadership experience, with a particular emphasis on growth initiatives, and has been working with the company on a long-range strategic growth plan as a consultant since December 2021.

Apparel 260

Apparel Operations Management Technology 260

Retail TouchPoints

JUNE 28, 2023

Visitors photograph, video and socially share their Chicago discoveries which, in turn, shines a light on the city’s retail stores, galleries and hospitality industry. Traditional retail outside of the tourist zone tends to be hyperlocal in terms of how the merchandise is curated, space designed and events planned.

Arts 276

Arts Retail Fashion Technology 276

Kissmetrics

OCTOBER 26, 2020

With the right preparation, ecommerce retailers can achieve double-digit conversion rates and consistent, year-over-year growth. An ecommerce consultant can provide you with the step-by-step support you need to achieve these amazing results. 3 Ways an Ecommerce Consultant Can Help Grow Your Business. Precise customer targeting.

eCommerce 279

eCommerce Shipping Costs Reference SEO 279

Retail TouchPoints

JUNE 30, 2023

They also can name their own shade and put the finished product on a virtual retail display called the “Sephora Experience,” where others can vote on their favorite user-created item. Retailers’ interest in the metaverse has subsided somewhat but it hasn’t completely disappeared.

Fashion 310

Fashion Events Other Marketing 310

Retail TouchPoints

JANUARY 8, 2024

The competition is open to independent specialty and natural food brands generating $2 million to $8 million in net retail sales, and the products should operate in areas such as functional beverage, hydration, low sugar or carb, high protein, global flavors, healthy snacking and prepared meals and premium pet items. on March 13.

Food and Beverages 238

Food and Beverages Presentation Operations Customer 238

Retail TouchPoints

JANUARY 26, 2024

The retailer also consulted current best practices and interviewed suppliers to ensure the goal was both impactful and achievable. Kroger worked with the Sustainable Food Group, a branch of IPM Institute of North America , to develop the goal and roadmap to compliance.

Supplies 223

Supplies Management Marketing Retail 223

Retail TouchPoints

FEBRUARY 2, 2024

This concept of starting with a deep understanding of the customer (at times more deeply even than they understand themselves) and building from that point is also the basic premise of retail’s latest technological and philosophical movement — unified commerce. They just want what they want when they want it.

Omnichannel 288

Omnichannel Payment Services Technology Banking 288

Retail TouchPoints

SEPTEMBER 8, 2023

Fashion retailer Rue21 is bringing a new CIO on to its revamped leadership team. 11, 2023, is joining the business after more than five years at GNC , where he led several transformational projects, including the implementation of digital sales and consulting tools for associates. Scott Saeger, who will take on the role starting Sept.

Fashion 247

Fashion B2C B2B Customer Experience 247

Retail TouchPoints

AUGUST 31, 2022

Many households may be heading back to school, but the holiday season is on the minds of many retail executives. That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. These are fertile and emerging digital spaces for retail brands. Last year Google found that 31% of U.S.

Omnichannel 272

Omnichannel Toys Shipping Costs Sporting Goods 272

Retail TouchPoints

FEBRUARY 16, 2022

Despite a last-minute move from an in-person to a virtual event necessitated by the COVID-19 omicron variant, the Retail Orphan Initiative’s annual fundraising event raised more than $285,000 for orphans and at-risk children. RetailROI’s events have helped more than 252,000 orphaned and vulnerable children in the U.S.

Events 250

Events Other Retail Technology 250