Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

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Omnichannel eCommerce POS Operations 277

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing?

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Omnichannel Multichannel Payment Services Retail 101

Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18-31 window. “In

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Omnichannel Fulfillment Shipping Costs Social Media 298

Retail TouchPoints

OCTOBER 5, 2021

Brands and retailers need to rethink what it means to provide that level of service and convenience now that expectations have changed. With conversational commerce solutions, brands can unlock a seamless omnichannel experience, win lasting customer loyalty and drive revenue. In fact, according to Forrester, customers are 2.4

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Omnichannel Customer Loyalty B2C B2B 262

Retail TouchPoints

DECEMBER 14, 2020

The pandemic has created challenges for retailers at many levels: business viability, supply-chain disruptions, predictability, customer relationships — the list goes on. To provide an informative and empathetic experience, retailers must offer a truly omnichannel experience. Take a Down-to-Earth Approach.

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Omnichannel Live Chat Channel Improvements 248

Retail TouchPoints

MARCH 8, 2023

Commerce media company Criteo has acquired Brandcrush , a platform that enables the buying and selling of retail media activations, including those in offline channels like stores. The Brandcrush platform is available globally and is currently undergoing integration with Criteo’s retail media solutions.

Retail 256

Retail Omnichannel Multi-channel Point of Sale 256

Retail TouchPoints

JUNE 29, 2021

DTC retailer Faherty Brand is implementing the NewStore Omnichannel Platform to unify its digital and physical retail operations as the company plans to expand its brick-and-mortar footprint across the U.S. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement. “As

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Omnichannel POS Fulfillment Operations 163

Retail TouchPoints

JANUARY 13, 2022

Blue Yonder has launched several microservices under its Luminate Commerce portfolio, with the goal of helping retailers meet the last mile demands of their customers. The individually deployable, augmentative microservices are designed to improve the shopper experience by helping retailers ensure order and fulfillment accuracy.

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Fulfillment Management Omnichannel Order Fulfillment 244

Retail TouchPoints

NOVEMBER 11, 2021

Blueshift’s SmartHub CDP aims to merge the benefits of both CDPs and campaign management platforms. Retailers can use the solution to orchestrate, test and optimize omnichannel customer experiences and improve engagement throughout the journey.

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Retail TouchPoints

JANUARY 9, 2024

CMOs are working with limited spending power, prompting a critical examination of resource allocation and a quest for cost-effective yet high-impact solutions. Diversifying advertising budgets with omnichannel media, like digital audio, will help advertisers reach unique and performative audiences at scale, with mere clicks of a button.

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Retail Omnichannel Channel Mobile 288

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy.

Customer Experience 272

Customer Experience Shipping Costs eCommerce Improvements 272

Retail TouchPoints

JANUARY 28, 2022

Athleticwear retailer Finish Line is working to optimize its merchandising strategies across its operations with the help of Aptos.

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Omnichannel Improvements Technology Operations 256

Retail TouchPoints

DECEMBER 18, 2023

BJ’s Wholesale Club is replacing its legacy order management system with Nextuple OMS Studio, which includes three “Tuples” — each an ordered set of microservices that the retailer can mix and match to create solutions for flexible fulfillment.

Operations 248

Operations Shipping Costs Fulfillment Omnichannel 248

Retail TouchPoints

SEPTEMBER 27, 2023

Simon Properties is partnering with Dropit to bring omnichannel inventory management and fulfillment capabilities to its facilities. “Simon’s commitment to shaping the future of retail aligns perfectly with our pursuit of technological innovation,” said Karin Cabili, Founder and CEO of Dropit in a statement.

Merchant Services 241

Merchant Services Fulfillment Omnichannel Technology 241

Retail TouchPoints

JULY 13, 2023

JD Sports , a global retailer with more than 3,000 stores worldwide, has adopted a suite of solutions designed to boost its growth in Canada, a market the retailer entered in 2021. The Retail Management Suite from Jesta I.S. The company currently operates 23 stores in Canada under the JD , size?

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POS Omnichannel Supplies Mobile 227

Retail TouchPoints

JANUARY 12, 2023

Centric Software will introduce Centric Planning, a retail planning solution designed to help companies achieve strategic and operational digital transformation goals, at the 2023 NRF Big Show. Ultimately, the tool aims to help increase margins by enhancing the accuracy of forecasts and helping retailers optimize their decisions.

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Retail Omnichannel Operations Management 263

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. Our goal is to become leaders of life at home, serving more people in an omnichannel reality, whenever and however customers choose to meet us.”

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Fulfillment Operations Order Fulfillment Omnichannel 289

Retail TouchPoints

SEPTEMBER 19, 2023

Oracle and Uber have announced the launch of Collect and Receive, a new offering within the Oracle Retail platform designed to enrich retailers’ last mile delivery experiences while reducing operational costs. Oracle Retail customers in the U.S. and Canada can now access the solution at no additional charge.

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Omnichannel Operations Improvements Customer Experience 264

Retail TouchPoints

JULY 3, 2023

We’ve grown accustomed to these various retail touch points, and as a result, we’ve started to notice omnichannel inconsistencies that might never have occurred to us before — raising our own expectations of our favorite brands and retailers. For example, say you try on a white button-down in-store. Here’s how.

Consumer 244

Consumer Omnichannel Retail Technology 244

Retail TouchPoints

MARCH 2, 2023

Engage3 aims to help retailers grow revenue and drive store trips by tracking and optimizing their price image through the Omnichannel Intelligence module, part of the Price Image Management suite.

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Channel Omnichannel Retail Technology 254

Retail TouchPoints

JANUARY 12, 2023

Walmart ’s burgeoning slate of white-label retail tech will be made more widely available via a new partnership with Salesforce. Retailers will now be able to plug into Walmart Commerce Technologies’ Store Assist local fulfillment services and the Walmart GoLocal delivery solution through the Salesforce AppExchange.

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Merchant Services Fulfillment Retail Omnichannel 296

Retail TouchPoints

NOVEMBER 21, 2023

Walmart Business has spent the last year building out its solutions and services for SMB customers, including a dedicated membership offering and tailored app experience. Now Walmart is helping small businesses prepare for holiday office celebrations. “It also goes a long way in fostering a sense of camaraderie and team spirit.”

Small Business Retail 220

Small Business Retail Payment Services Gifts Omnichannel 220

Dynamic Action

AUGUST 18, 2023

Retailers who want to keep up must implement an omnichannel approach. The omnichannel experience entails a customer-centric approach to create a unified shopping experience for customers. Brands can develop an omnichannel retail experience by implementing an AI-driven visual merchandising platform like EDITED.

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Omnichannel Shipping Costs Channel Merchant Services 62

Retail TouchPoints

NOVEMBER 9, 2022

Gap will sell its Gap Greater China (GGC) business to Shanghai-based ecommerce solutions provider Baozun in a $40 million all-cash transaction. The sale is the latest move by the retailer to scale down during a difficult year that included cutting 500 corporate positions in September 2022, including roles at main offices in Asia.

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eCommerce Omnichannel Technology Operations 308

Retail TouchPoints

MAY 23, 2023

Retail TouchPoints  and Design:Retail have unveiled the 2023 winners of the annual 40 Under 40 Awards , representing a dynamic and diverse class of executives who have contributed to industry progress. Nominees were assessed for their overall contributions to their businesses and their positive impact on the retail industry.

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Retail Jewelry Games Operations 290

ROI Revolution

MAY 20, 2021

In 2020, the pandemic significantly impacted the entire retail industry. For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. So what exactly is an omnichannel strategy? Claim your copy!

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Omnichannel Payment Services Social Media BigCommerce 109

Retail TouchPoints

FEBRUARY 2, 2023

Siman Group , which operates 15 large department stores across Central America, has deployed an item-level RFID solution that has raised its inventory accuracy levels from the 65% to 70% range up to 95%. The solution also supports omnichannel offerings such as BOPIS by transforming how Siman tracks inventory across the chain.

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Department Stores Omnichannel Supplies Operations 248

Pivotree Blog

JANUARY 11, 2024

In the dynamic retail landscape, seamless integration of online and in-store channels is paramount. If you’ve adopted a thriving omnichannel strategy, your retail establishment likely provides customers with both online and in-store purchasing options. This, in turn, improves customer experience.

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Omnichannel Payment Services Customer Shipping Costs 52

Omnisend

DECEMBER 15, 2020

However, providing exceptional customer service isn’t about the number of channels but the quality of customer service across them —and omnichannel customer support can help do that. What is Omnichannel Support? Click the link below and learn about how the omnichannel approach can be adapted in your marketing strategy!

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Omnichannel Live Chat Customer Social Media 148

Retail TouchPoints

DECEMBER 29, 2022

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 Let us look at a few ways to improve customer experience in the retail industry through knowledge management. What is Knowledge Management and Why is it Important? trillion in 2023. Knowledge acquisition. Knowledge application.

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Customer Experience Management Customer Retail 332

GetElastic

AUGUST 10, 2021

An omnichannel approach enables businesses to deliver consistent, frictionless, and more convenient user experiences by interconnecting every customer touchpoint. Where omnichannel differs from a multi-channel approach, is that with a multi-channel approach, each touchpoint is launched, managed, and optimized in silos.

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Omnichannel Multi-channel Banking Food and Beverages 148

Retail TouchPoints

SEPTEMBER 16, 2022

Rogers & Hollands , an omnichannel jewelry retailer, recently implemented Oracle Retail Xstore Point-of-Service throughout its more than 70 stores. BTM Global was instrumental in helping us rapidly deploy the new mobile retail POS and driving quick wins to evolve our in-store guest experience.”.

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POS Mobile Customer Jewelry 262

Retail TouchPoints

OCTOBER 12, 2023

Walmart Connect , the retailer’s retail media arm, has launched a new certification program to help advertisers of all types and levels understand and adopt the company’s evolving suite of advertising solutions. That’s why we’re making it easier for our advertisers to understand and adopt our rapidly evolving solutions.

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Retail Omnichannel Blog Improvements 241

Retail TouchPoints

FEBRUARY 17, 2022

Chico’s FAS has entered a strategic partnership with solution provider fabric to improve its speed-to-market for initiatives designed to accelerate growth. Chico’s will leverage fabric’s technology, including omnichannel order management and inventory systems, to power its commerce offerings across the entire company.

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Technology Omnichannel Improvements Shipping 272

Fabric

DECEMBER 15, 2023

Welcome to our recap of fabric’s recent LinkedIn Live event, where Jon Reily, Bounteous’ SVP of Commerce & Loyalty, joined Lori Howitt, fabric’s Senior Solutions Consultant, to discuss how retailers can meet the needs of customers in this age of instant gratification. 5 Key Takeaways 1.

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eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Retail TouchPoints

SEPTEMBER 14, 2023

Like many retailers, Pacsun is focusing on efficiency — and that means getting products to customers as quickly and easily as possible. The youth fashion and lifestyle brand is tapping Cart.com ’s logistics expertise and order and inventory management capabilities to support all its U.S. fulfillment operations.

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Fulfillment POS Point of Sale Omnichannel 242

Retail TouchPoints

MARCH 26, 2021

The fundamental shift in retail toward blended digital commerce has created several hurdles for retailers still clinging to traditional blueprints. Modern Warehouse and Production Management Systems for Product Customization. Distributed Order Management Technology for a Unified Customer Experience.

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Customer Experience Technology Customer Fulfillment 311