Smile.io

AUGUST 28, 2018

In an effort to soothe the sting, Verizon created Verizon Up. Verizon Up is an online only rewards program that puts an emphasis on giving their customers rewards that they actually want. Everybody loves having a cellphone, but nobody likes paying for it.

Customer 37

Customer 37

Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up. People don’t want to wait a long time for rewards.”.

Payments 209

Payments Payment Services Customer Experience Social Media 209

Kissmetrics

APRIL 22, 2021

A study conducted by Massey University Marketing Professor Harald Van Heerde and his co-researchers from Tilburg and Maastricht Universities examined household data from 16,512 customers. The study revealed that a large percentage of users who signed up for a free trial didn’t upgrade to a premium (paid) solution after the trial period.

PPC 335

PPC Web Design Social Media Blog 335

GetElastic

NOVEMBER 29, 2022

The experience plays out in any number of ways, dependent on customer preference; do they want to shop entirely online and pick up in-store? Maybe they enjoy building up points towards offers and promos? Nothing like the frustration of finding out a deal on my favorite shampoo is only available online when I sign up for delivery.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147