Retail TouchPoints

MARCH 6, 2024

The solution features built-in catalog services and automated marketing campaigns as well as flexible fulfillment solutions that allow retailers to choose the model that works best for their stores.

eCommerce 230

eCommerce Fulfillment POS Operations 230

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Retail TouchPoints

FEBRUARY 8, 2024

FBM leverages Misfit Market’s national scale, five state-of-the-art temperature-controlled facilities, warehouse management system (WMS), internal delivery network and relationships with legacy 3PLs.

Fulfillment 259

Fulfillment B2B Marketing Shipping Costs 259

Retail TouchPoints

DECEMBER 29, 2023

Take the Swiss sneaker brand On Running, which last year launched a subscription service for their fully recyclable Cyclon sneaker, enabling runners who signed up to the monthly subscription to receive replacement shoes when their existing pair wore out.

Apparel 250

Apparel eCommerce Fulfillment Order Fulfillment 250

Retail TouchPoints

FEBRUARY 23, 2023

We believe this integration will help us expand our service to more people in our communities. ” “We care deeply about empowering grocers of all sizes to serve their customers and communities,” said Nick Nickitas, General Manager of Local Independent Grocers at Instacart in a statement.

Management 247

Management Fulfillment eCommerce Technology 247

Retail TouchPoints

SEPTEMBER 23, 2022

The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. In contrast, 3PL services oversee the order fulfillment cycle on behalf of the company. Are you ready to outsource your operations?

Shipping Costs 316

Shipping Costs Order Fulfillment Fulfillment Shipping 316

Retail TouchPoints

JANUARY 12, 2023

Retailers will now be able to plug into Walmart Commerce Technologies’ Store Assist local fulfillment services and the Walmart GoLocal delivery solution through the Salesforce AppExchange. The same technology that powers Store Assist has enabled Walmart to fulfill over 830 million orders across over 4,700 Walmart stores.”.

Merchant Services 297

Merchant Services Fulfillment Retail Omnichannel 297

Retail TouchPoints

APRIL 9, 2024

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The self-service tool will be available on BestBuy.com, on the Best Buy mobile app and when customers call the retailer’s customer service line. As early as late summer, Best Buy customers in the U.S.

Customer 281

Customer Subscription Customer Experience Technology 281

Retail TouchPoints

JANUARY 10, 2024

Amazon has debuted a new service called Health Condition Programs aimed at helping people more easily discover and enroll in digital health benefits and programs that are available through their employer or insurance plan to manage chronic conditions, but that they may not be aware of.

Customer 279

Customer Subscription Management Improvements 279

Retail TouchPoints

SEPTEMBER 19, 2023

All transaction data is captured and transferred back into the Oracle retail cloud platform, so retailers can analyze buying behaviors and preferences to refine and improve services moving forward. Oracle Retail customers in the U.S. and Canada can now access the solution at no additional charge.

Omnichannel 265

Omnichannel Operations Improvements Customer Experience 265

Fabric

APRIL 9, 2024

In 1997, nearly complete with my Master of Telecommunications & Computing Management from what is now NYU (and what was then Brooklyn Polytechnic) I was offered the role of Chief Information Officer at Production Resource Group in New York. Nearly 27 years as a C-level digital leader and seller of goods and services— career #2!

eCommerce 130

eCommerce eCommerce Platforms Telecommunications Shipping Costs 130

Fabric

NOVEMBER 17, 2023

According to PwC , nearly 80% of American consumers say that speed, convenience, knowledgeable help, and friendly service are the most important elements of a positive customer experience. fabric OMS sets a new standard in the industry, redefining how retailers manage orders and drive growth in the digital age.

Merchant Services 147

Merchant Services eCommerce eCommerce Platforms Customer Loyalty 147

Fabric

MARCH 7, 2024

It encompasses the window of time from the completion of the transaction to the delivery of the product or service and beyond. PwC also found that customers who feel appreciated are happy to pay a 16% price premium when purchasing products and services. What is the post-purchase experience?

Customer Loyalty 130

Customer Loyalty Customer Merchant Services Shipping Costs 130

Fabric

JANUARY 19, 2024

By incorporating inventory, order management, and dropship seamlessly into a modular commerce platform, companies can build a connected retail journey for customers, ultimately improving business outcomes and raising the bar for retail excellence. Boost conversions : Pre-orders and backorders can capture future sales.

Shipping Costs 130

Shipping Costs Multi-channel eCommerce Fulfillment 130

Retail TouchPoints

OCTOBER 3, 2023

It was no longer enough to route orders to a handful of DCs and drop ship vendors. The digital channel typically had one or more dedicated facilities, which ironically were often planned and managed like an individual additional brick-and-mortar location. Checking inventory in a local store but not placing an order?

Fulfillment 259

Fulfillment Shipping Costs Customer Supplies 259

Retail TouchPoints

OCTOBER 24, 2023

Here’s where to start: Creating Solutions for Permanent Changes in Customer Expectations As stay-at-home orders drove both retailers and CPG companies to accelerate their adoption of omnichannel strategies, their supply chain processes got significantly more complex.

Retail 279

Retail Supplies Operations Technology 279

Retail TouchPoints

MARCH 12, 2024

As a one-stop destination for everyday needs, Walgreens services millions of people every day,” said Ryan Vero, CEO at Claire’s in a statement. Claire’s has focused on partnering with complementary retailers and big-box merchants in order to boost its market presence.

Merchant Services 260

Merchant Services Accessories Jewelry Gifts 260

Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy.

Shipping Costs 254

Shipping Costs Customer Experience Supplies Improvements 254

Retail TouchPoints

FEBRUARY 16, 2024

While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand. Brett Weigl is SVP and General Manager, Digital, AI and Journey Analytics at Genesys.

Customer Experience 270

Customer Experience Payment Services Improvements Customer 270

Retail TouchPoints

JANUARY 8, 2024

One of the largest pharmaceutical companies in the world, Eli Lilly , is going DTC with the launch of the new LillyDirect platform, which offers disease management resources and home delivery of select Lilly medicines. At the outset, LillyDirect is focused on three conditions — obesity , migraines and diabetes. “A complex U.S.

Fulfillment 263

Fulfillment Management Consumer Improvements 263

Retail TouchPoints

NOVEMBER 30, 2023

Party City has launched a new digital party-planning marketplace, aptly called Party+ Marketplace , that brings together local vendors and service providers with the retailers’ range of party supplies. Suppliers and service providers will work with customers directly through the Party+ platform.

Supplies 251

Supplies Games Mobile Improvements 251

Retail TouchPoints

OCTOBER 12, 2023

Walmart has onboarded Rina Hurst as the new VP of its Walmart GoLocal delivery service platform. During her tenure at Shipt, Hurst drove strategic retail, brand and innovation partnerships and played a central role in optimizing order volume. zip codes.

Article 238

Article Operations Retail Management 238

Fabric

FEBRUARY 29, 2024

In this webinar, Mike Micucci, CEO at fabric, joined Kimberley Zatlyn, VP of Product Marketing at fabric, to introduce fabric OMS , a powerful order management system (OMS) that enables retailers to streamline real-time inventory and order fulfillment. In the commerce lifecycle, the order is the heartbeat of the system.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Demo 130

Fabric

DECEMBER 22, 2023

Modern commerce services can enrich the customer experience and get you on the nice list! of all online orders during Cyber 5. Conversion rates, average order values, and other important KPIs Before we dive into strategy, it first helps to know what key performance metrics retailers may want to improve. Read on to learn how.

Merchant Services 130

Merchant Services Shipping Costs eCommerce Retail 130

Retail TouchPoints

APRIL 26, 2023

Customer Engagement and Loyalty Manager in a statement. As demands on their time increase, new technologies like the MVPs Business Tools help Pros be more efficient and stay focused on their business,” said Tony Hurst, SVP of Pro and Services at Lowe’s in a statement. “We know that for pros, time is money.

Customer 296

Customer Small Business Retail Electronics Travel 296

Fabric

JANUARY 16, 2024

16, 2024 – fabric , the creators of the next-generation commerce platform, today announced the availability of fabric Order Management System (OMS). Native to the fabric commerce platform, fabric OMS unlocks commerce services like dropship, to streamline real-time inventory and order management.

eCommerce 130

eCommerce eCommerce Platforms Retail Fulfillment 130

Retail TouchPoints

JANUARY 27, 2022

Microsoft and FedEx are partnering to combine FedEx’s network intelligence with capabilities from Microsoft Dynamics 365 to introduce a cross-platform “logistics as a service” offering for retailers. The solution is expected to launch in the second half of 2022.

Order Fulfillment 249

Order Fulfillment Shipping Costs Omnichannel Fulfillment 249

Fabric

MARCH 19, 2024

A first-of-its-kind composable commerce framework for faster time-to-market Today’s consumers want speed, great service, and the convenience to shop anywhere, anytime. These include: Order Management (OMS) : A native order management system (OMS) to manage orders, inventory, and fulfillment across all channels.

X-cart 130

X-cart eCommerce eCommerce Platforms Retail 130

Retail TouchPoints

APRIL 22, 2024

In order to facilitate the sale and free up the liquidity needed to continue operations during the process, Express has filed for Chapter 11 bankruptcy protection. s retail stores and operations. The fashion retailer, which includes the Express , Bonobos and UpWest brands, has been under pressure for some time now. to buy Rag & Bone.

Toys 147

Toys Fashion Operations Management 147

Retail TouchPoints

MAY 24, 2023

MFCs will significantly increase the number of orders a store can fulfill in a day, according to a Walmart blog post , providing faster fulfillment with less substitutions and freeing up associates to help in-store customers. That makes me feel good, because I know our team is providing our customers with great service.”

Fulfillment 274

Fulfillment Order Fulfillment Games Customer Experience 274

Retail TouchPoints

NOVEMBER 3, 2023

Data analytics can also aid the following areas of a retailer’s operations: ● Improve efficiency and cost management: Data highlights the quantities and types of waste a business generates, which can inform what size equipment and schedule is ideal for an operation.

Retail 270

Retail Shipping Costs Operations Management 270

Retail TouchPoints

FEBRUARY 2, 2024

A survey from the University of Maryland’s Supply Chain Management Center of the supply chains of 100 manufacturers, which include more than 12,000 production facilities, found that half of those sites were at high risk of being hit by floods, storms, droughts, heat waves and fires.

Supplies 262

Supplies Shipping Costs Food and Beverages Management 262

Retail TouchPoints

JULY 20, 2023

Walmart Business has rolled out a series of enhanced offerings for its small business customers, including a dedicated app , a new partnership with Angi (formerly Angie’s List) to help SMBs connect with local service professionals, and an expanded product assortment via integration with the Walmart Marketplace.

Small Business Retail 204

Small Business Retail Supplies Blog Customer 204

Fabric

MAY 2, 2023

Data orchestration for e-commerce Data orchestration establishes a standardized and unified data layer by tying together data from various services and platforms within an enterprise. Data enrichment The tasks in this phase add more contextual information to the transformed data in order to enrich it. How Does Data Orchestration Work?

eCommerce 246

eCommerce Payment Services Information eCommerce Technology 246

Retail TouchPoints

MAY 9, 2023

retailers plan to use technology and automation for their critical behind-the-scenes work, like inventory, orders, payroll and invoicing — as well as for more customer-focused needs like communications, marketing, loyalty and checkout. Creating a seamless inventory management journey. Providing 24/7 customer service.

Payment Services 276

Payment Services Retail Operations Banking 276

Fabric

AUGUST 8, 2023

However, while global e-commerce sales are growing at an accelerated pace, the traditional approach to order management has not kept up with the evolving needs and expectations of modern customers. That’s where modern order management comes into play. What is Order Management?

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

Retail TouchPoints

MARCH 7, 2022

Subscription platform features include recurring order management, delivery frequency options and product changes when necessary, as well as giving customers the ability to edit, pause or cancel orders. As a B Corp -certified brand, Lily’s Kitchen has proven its commitment to responsible practices.

Subscription 292

Subscription eCommerce Platforms eCommerce Management 292