Remove services payment-fraud
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Shining a Light on a Growing Ecommerce Threat: Chargeback Fraud

Retail TouchPoints

As online commerce continues to surge, chargeback fraud victimizes more and more retailers. And yet many retailers remain unaware of chargeback fraud and its harmful impacts on business revenues. And yet many retailers remain unaware of chargeback fraud and its harmful impacts on business revenues.

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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand. Retailers can use additional automated predictive signals to detect potential fraud.

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Why Backend Orchestration is the True Payment Experience Unlock

Retail TouchPoints

The seamless nature of digital commerce has inspired consumers to expect more from the payment experience everywhere they shop — online, in-store and even via social channels. Customers today expect to be able to shop where and when they want and use the payment method they want.” more compared to their previous buying levels.

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From Obligation to Opportunity: Make Compliance Your Biggest USP

Retail TouchPoints

The challenging economic environment, intense regulatory pressure and ever-present threat of fraud are creating a perfect storm that’s sweeping across the global payments landscape. At the same time, businesses across many sectors pivoted toward offering their own payment solutions for employees and customers alike.

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Stopping Ecommerce Fraud: How Technology can Help

Retail TouchPoints

With this, fraud continues to be a growing risk for businesses all year long, but especially during a time of economic downturn. According to one report , the total cost of ecommerce fraud to merchants will exceed $48 billion globally in 2023, from just over $41 billion in 2022.

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FTC’s ‘Click-to-Cancel’ Proposal: A Step Forward for the Negative Option Model

Retail TouchPoints

So-called “negative option” services are a controversial yet time-tested method of doing business. Under this model, a customer signs up for a subscription service, typically as part of a free trial offer. The customer is then charged on an ongoing basis unless they explicitly cancel the service in question.

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Beyond the Transaction: How PayPal is Helping Remove Friction Across the Commerce Experience

Retail TouchPoints

Mobile technology is transforming payments, making it easier, safer and more affordable for people to move and manage their money than ever before,” said Dan Schulman, President and CEO of PayPal at the time of the spinoff. Source: CivicScience. RTP: Consumer adoption of things like digital wallets is still relatively low.

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