Retail TouchPoints

JULY 29, 2022

It’s summer, and that means ecommerce businesses are once again gearing up for the peak selling periods of back-to-school and the holidays. With masses of data flowing into an organization — especially during peak sales periods — observability becomes critical for making informed decisions.

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eCommerce Operations Other Information 259

Retail TouchPoints

APRIL 22, 2024

Brands have been touting their green credentials and launching new initiatives all month in the leadup to Earth Day, and those efforts have peaked now that that April 22 has arrived. Denim to host an exclusive dinner in NYC to support conservation efforts by Re:wild.

Clothing 241

Clothing Fashion Workshop Shipping 241

Retail TouchPoints

DECEMBER 7, 2022

At the heart of it is ensuring that every enterprise we support can provide its customers with the best digital experience possible, wherever they are in the world. When they visit a site or service, they aren’t concerned about the source of a problem; they need things to work and work quickly. Unlocking the Keys to Success.

Customer Experience 316

Customer Experience Payment Services Customer eCommerce 316

Retail TouchPoints

AUGUST 10, 2022

As we head into the peak of the season, retailers should review their disaster avoidance strategies as they seek to protect critical equipment and prevent downtime. Disaster avoidance software : Many stores that are part of larger retail chains operate without on-site IT support staff. The Impact of Downtime. Protect the Bottom Line.

Small Business Retail 284

Small Business Retail Retail Telecommunications Events 284

Retail TouchPoints

DECEMBER 3, 2020

The key to thriving in today’s pandemic-driven economy is ensuring that online services — mobile apps and websites — are delivering the best customer experience possible by allowing consumers to shop online in a frictionless and reliable way. The solution?

Mobile 171

Mobile Customer Experience Shopify Information 171

Retail TouchPoints

OCTOBER 13, 2021

The additional work hours will include new off-peak nighttime shifts and weekend hours for dock workers, which will nearly double the available hours for moving cargo out of the Port of Los Angeles. Even if the U.S. manages to clear out its ports, however, the country will still be facing supply chain disruptions on a global scale.

Supplies 276

Supplies Operations Blog Retail 276

Retail TouchPoints

SEPTEMBER 11, 2020

With this in mind, there are some key considerations to keep in mind as you begin initiating your Peak 2020 plan. Invaluable Customer Service. It’s critical that you have a scalable customer service operation in place that can effectively manage the spike in customer inquiries that is sure to come. Pop-Up Distribution Centers.

eCommerce 199

eCommerce Operations Fulfillment Customer Loyalty 199

Retail TouchPoints

DECEMBER 27, 2022

For some consumers, it is much quicker to pose questions or complete purchases via a voice call, over the phone or through an app, rather than spending extra time searching online for a product or service or even going to a physical store. AI enablement : This facilitates greater self-service for customers. Conversational AI | Vonage.

Customer 320

Customer eCommerce Retail Customer Experience 320

Groove

DECEMBER 18, 2023

Heroku is a powerful yet user-friendly cloud-based PaaS (Platform as a Service) that streamlines the app development process for businesses of all sizes. Heroku supports a wide range of programming languages and tools that most eCommerce platforms are built with. One of the critical issues was handling order returns.

Toys 195

Toys Shipping Costs eCommerce BigCommerce 195

Retail TouchPoints

FEBRUARY 18, 2021

The retailer will build on this momentum by accelerating investments in services across the company and increasing wages for 425,000 frontline workers. McMillon described the businesses as supporting each other like “a flywheel that’s spinning, powered by a mutually reinforcing set of assets.”. in a message to Walmart associates.

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Omnichannel Supplies Improvements Customer Experience 233

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. But the retailers that invested in omnichannel capabilities were able to adapt and survive.

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Omnichannel Shipping Costs Fulfillment Gifts 298

Groove

DECEMBER 18, 2023

Unlike public web applications, which are accessible to anyone with an internet connection and a license to use it, private web apps require authentication and are often hosted through secure cloud services. Support and Maintenance: Private web app development usually goes hand-in-hand with private web app hosting.

BigCommerce 195

BigCommerce Customer Toys Shipping Costs 195

Groove

DECEMBER 18, 2023

Unlike public web applications, which are accessible to anyone with an internet connection and a license to use it, private web apps require authentication and are often hosted through secure cloud services. Support and Maintenance: Private web app development usually goes hand-in-hand with private web app hosting.

BigCommerce 195

BigCommerce eCommerce Toys Shipping Costs 195

Pivotree Blog

DECEMBER 19, 2023

Leaders spanning various retail sectors experienced a seamless ecommerce journey characterized by site speed, stability, and availability, as supported by Pivotree TORONTO–(BUSINESS WIRE)– Pivotree Inc. billion, according to Digital Commerce 360.

Small Business Retail 52

Small Business Retail Retail Apparel Supplies 52

lateshipment

DECEMBER 17, 2023

January is the peak month for package returns, with e-commerce businesses seeing 51% of the returns in a given year. Reduce Return-related Inquiries Enable your customer service team to proactively handle return This helps in keeping customer interactions to a minimum during the order return phase. Here’s how it can come in handy.

eCommerce 130

eCommerce Shipping Costs Shipping Management 130

Retail TouchPoints

JULY 25, 2022

Since launching the service at its four Santiago, Chile locations in February 2022, approximately 25% of online shoppers now choose the click-and-collect option — and that number is still on the rise, according to Thania Contreras, Ecommerce Manager at Grupo Axo. Riding the Incremental Sales Surge.

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Fulfillment Shipping Costs Omnichannel Operations 212

Kissmetrics

FEBRUARY 15, 2021

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. WP Engine is one of the best managed WordPress hosting services out there for website owners wanting to take a hands-off approach to website management. WP Engine Compared to The Best Web Hosting for WordPress.

Shipping Costs 246

Shipping Costs Live Chat Management Blog 246

Kissmetrics

DECEMBER 24, 2020

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Most of these services capture webpage availability, average web page load time, and web page functionality, among other performance indicators. How To Choose The Best Website Monitoring Service For You.

Mobile 363

Mobile Customer Customer Retention eCommerce 363

Retail TouchPoints

OCTOBER 14, 2020

At the same time, brands can extend the length of peak shopping without additional stress on supply chains. Without an upgraded technology stack and robust partner network , many of these lessons and operational changes are not possible; especially given the quick window before we enter peak season. decrease in offline sales in 2020 3.

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Fulfillment Supplies Omnichannel Operations 226

Retail TouchPoints

JULY 18, 2023

For some, consolidation via merger or acquisition is an attractive route for achieving the scale and attaining the financial support they need. Interest rates have likely peaked and, even at their current level, still are not as high as we’ve seen during some periods in the past. For others, it is necessary for survival.

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Customer Specialty Retailers Supplies Banking 223

Retail TouchPoints

SEPTEMBER 12, 2023

The pandemic made “supply chain” a commonplace term, and now Amazon wants to make it a commonplace service. Also, unlike FBA facilities, AWD will not charge peak pricing for storage during Q4.

Supplies 298

Supplies Multi-channel Merchant Services Fulfillment 298

lateshipment

SEPTEMBER 8, 2023

What they don’t realize is the fact that e-commerce businesses and shipping carriers strain their capacity and resources during the peak season to deliver orders properly and on time. Increased customer support inquiries: The holiday season is also a time when customers are more likely to have questions or problems with their orders.

eCommerce 130

eCommerce Merchant Services Shipping Costs Shipping 130

Retail TouchPoints

JULY 26, 2021

Salesforce expects logistics complications alone to result in $163 billion of added costs compared to peak season 2020. The labor crunch : The worker shortage isn’t showing any signs of relenting before the peak season, which means players all along the supply chain will be low on manpower.

Social Media 317

Social Media Supplies Outdoor Webinar 317

Ecommerce Platforms

JANUARY 15, 2023

In this LiveChat vs Zendesk comparison, we’re examining two popular tools for delivering valuable messaging-based support to customers. Today’s LiveChat vs Zendesk review looks at the functionality and features of two popular solutions from the customer service landscape. Here’s everything you need to know. Let’s dive in.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Ecommerce Platforms

JANUARY 15, 2023

In this LiveChat vs Zendesk comparison, we’re examining two popular tools for delivering valuable messaging-based support to customers. Today’s LiveChat vs Zendesk review looks at the functionality and features of two popular solutions from the customer service landscape. Here’s everything you need to know. Let’s dive in.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Retail TouchPoints

JULY 13, 2022

With expectations higher than ever, food retailers need IoT-enabled facilities to ensure their products are not only on the shelf and safe to consume, but also stay at peak condition long after leaving the aisle. Streamlined Compliance for Improved Customer Service. Putting IoT Sensing-as-a-Service Into Action.

Customer Experience 256

Customer Experience Customer Retail Operations 256

Kissmetrics

FEBRUARY 23, 2021

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Founded in 1996, DreamHost is one of the oldest web hosting services to date. DreamHost Compared to The Best Web Hosting Services. Hosting over 1.5 DreamHost: Pros and Cons.

Payment Services 251

Payment Services Payments Live Chat Customer 251

RTP blog

DECEMBER 23, 2019

While there has been significant growth across e-Commerce, mobile apps, alternative payments options and much more, one area that is currently ripe for digital transformation is customer support. Expand Support Channels Customers today communicate with each other both visually and contextually and across multiple channels.

Payment Services 195

Payment Services eCommerce Payments Mobile 195

Retail TouchPoints

JUNE 11, 2020

Inditex will support this effort by investing €1 billion. The overriding goal between now and 2022 is to speed up full implementation of our integrated store concept, driven by the notion of being able to offer our customers uninterrupted service no matter where they find themselves, on any device and at any time of the day.”.

eCommerce 210

eCommerce eCommerce Platforms Omnichannel Fulfillment 210

Fabric

SEPTEMBER 22, 2023

They can impede agility and make it difficult to compose an e-commerce tech stack with services that can help build new experiences for shoppers. Instead, a move from a monolith to a service-oriented architecture can unlock the ability to innovate and iterate, at speed and at scale.

eCommerce 130

eCommerce Payment Services Merchant Services eCommerce Platforms 130

lateshipment

JUNE 8, 2022

Today’s shoppers have high customer service expectations and zero tolerance for issues. Issues/ questions that are unanswered/unresolved stand at the #2 frustration with an ecommerce business’ customer service with long wait and response times at #1. But first, what actually is proactive customer service? Worry not though.

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Customer Shipping Costs Shipping Events 130

Retail TouchPoints

JANUARY 20, 2022

In addition to difficulty in securing new merchandise for sale, broken supply chains had many retailers scrambling for alternative sources of equipment, materials, and services. Specifically, procurement can help retailers optimize their spending on goods and services that are NOT for resale, also known as GNFR.

Shipping Costs 250

Shipping Costs Merchant Services Retail Supplies 250

lateshipment

APRIL 9, 2021

And as if this weren’t overwhelming enough, businesses also faced challenges from shipping carriers through peak surcharges and a suspension on money-back guarantees which have almost emptied SMB owners’ purses in the form of shipping bills. What is the Money-back Guarantee Policy? What are the Changes Made to the Money-back Guarantee?

Shipping Costs 130

Shipping Costs Shipping Supplies eCommerce 130

lateshipment

APRIL 21, 2022

Ensuring quality customer support helps you handle all of these without a worry. But was it truly exceptional customer service that helped businesses equip themselves to handle these challenges better? Important BFCM-related Customer Service Metrics. Self-Service is on the Rise. Here’s what we found.

eCommerce 130

eCommerce Customer Shipping Costs Shipping 130

ESW

APRIL 5, 2023

Preparing a DTC channel for peak season is a must for growing revenue and preserving brand reputation. Evaluate Last Season The best way to prepare your DTC channel for peak season is by first taking a look at data from past seasons. If you are getting ready for Black Friday, how did your website perform last Black Friday?

Channel 78

Channel Merchant Services Payments Payment Services 78

lateshipment

APRIL 21, 2022

Ensuring quality customer support helps you handle all of these without a worry. But was it truly exceptional customer service that helped businesses equip themselves to handle these challenges better? Important BFCM-related Customer Service Metrics. Self-Service is on the Rise. Here’s what we found.

eCommerce 130

eCommerce Customer Shipping Costs Shipping 130

Retail TouchPoints

DECEMBER 16, 2022

According to queue management research, 75% of customers would not wait in a queue for more than five minutes, implying that slow service means lower sales. Streamline Workflow to Optimize Service. Retailers can choose an mPOS system that supports integration if they already have a fixed-point POS terminal. Ease of Use.

Technology 274

Technology Payment Services Retail POS 274