Retail TouchPoints

SEPTEMBER 20, 2023

Walmart has opened its first-ever Pet Services center at the same store in Dallas, Ga. Where it piloted the first Walmart Health center. The Walmart Pet Services center will include a self-serve pet washing station. in a statement. “Now in a statement.

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Retail TouchPoints

MARCH 19, 2024

We know the way consumers shop for home goods is centered around inspiration, and we have a unique opportunity to re-introduce current customers and invite new customers to think of Kohl’s when looking for inspiration for their home,” said Christie Raymond, Chief Marketing Officer at Kohl’s in a statement.

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Retail TouchPoints

JULY 8, 2021

Unibail-Rodamco-Westfield (URW), owner of Westfield shopping centers in the U.S., has entered a multi-year national partnership with buy now, pay later solution Afterpay to support retailers in offering flexible payment solutions to returning shoppers. Leasing at URW in a statement. “We

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Retail TouchPoints

SEPTEMBER 27, 2023

Simon Properties is partnering with Dropit to bring omnichannel inventory management and fulfillment capabilities to its facilities. “Simon’s commitment to shaping the future of retail aligns perfectly with our pursuit of technological innovation,” said Karin Cabili, Founder and CEO of Dropit in a statement.

Merchant Services 263

Merchant Services Fulfillment Omnichannel Technology 263

Retail TouchPoints

APRIL 18, 2024

There’s a battle underway to create the future of retail — not just change it one step at a time, but radically overhaul the way shopping is experienced. Businesses that put technology first are always on the lookout for innovative solutions and are willing to try something new. Prioritization of technology solutions.

Technology 277

Technology Retail White Paper Fulfillment 277

Retail TouchPoints

NOVEMBER 29, 2023

Malls were once the nucleus of “shopping culture.” But many shopping malls have endured an identity crisis. The key is to think beyond direct brand alignment within a shopping mall or center. These more varied dining options could act as a strong magnet for foot traffic and inspire consumers to shop.

Small Business Retail 278

Small Business Retail Omnichannel Consumer Retail 278

Retail TouchPoints

DECEMBER 4, 2023

To overcome these hurdles, artificial intelligence (AI), automation and robotics have emerged as game-changing solutions that are driving the retail industry forward. However, these solutions provide only a top-down perspective, missing the on-the-ground reality. So how can retailers survive and thrive in this new normal?

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Retail TouchPoints

SEPTEMBER 3, 2020

solutions to help determine where it should allocate resources within its shopping centers, and to gather insights that can be used to modify marketing strategies, ensure lease optimization and measure overall tenant and shopping center health. Unibail-Rodamco-Westfield (URW) has named Placer.ai

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Retail TouchPoints

JANUARY 26, 2022

For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres of parking spaces. Supreet Barhay: Even before the pandemic, we were looking at ways shopping centers could draw more foot traffic by creating additional places for community and engagement.

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Outdoor Events Technology Customer Experience 328

Retail TouchPoints

JULY 8, 2022

Noting CVS Health’s more than 44 million unique digital customers, Mandadi shared that he looks forward to cultivating the company’s existing integration of digital solutions into consumer health care. The first Skin Care Centers will launch in New York City, Walnut Creek and Woodland Hills, Calif.

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Beauty and Health Technology Customer Experience Consumer 304

Retail TouchPoints

APRIL 21, 2023

Despite the growing market, labor is in short supply and the warehouse workforce is facing increased pressures to keep up with customer demand stemming from online shopping, all while facing mental and physical strain from an already demanding industry. Firstly, the distribution centers and secondly the stores.

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Retail TouchPoints

DECEMBER 15, 2022

During the pandemic, people dramatically changed the way they viewed products and services and the way they shopped, and this trend is set to continue and evolve in the days to come. Improved expectations from discerning consumers: Customers now expect a high level of shopping experience while they shop online.

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Retail TouchPoints

JANUARY 9, 2024

CMOs are working with limited spending power, prompting a critical examination of resource allocation and a quest for cost-effective yet high-impact solutions. Retail Media Networks that offer managed service advertising solutions are likely to take a more active approach to channel selection. ad spending to increase 5.1%

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Retail Omnichannel Channel Mobile 290

Retail TouchPoints

MARCH 9, 2022

Once the “it” hangout spot for elderly mall walkers and teenyboppers alike, many malls have been left in the dust by rapid shifts in the way consumers live, work and shop. With suburban sprawl we lost the town center and that gathering space you traditionally found in cities. The solution was the mall.

Department Stores 328

Department Stores Order Fulfillment Presentation Consumer 328

Retail TouchPoints

APRIL 4, 2024

REI and Trex have worked together since 2020 to divert plastic film waste from the retailer’s stores and fulfillment centers, using it to make Trex’s eco-friendly composite decking. Since 2011, Poshmark shoppers have kept over 300 million items in circulation and out of landfills.

Outdoor 265

Outdoor Fashion Events Fulfillment 265

Retail TouchPoints

MARCH 1, 2024

AI Directs the Most Effective Ads to the Most Likely Purchasers The AI element comes from solution provider Albert , which Natori, a family-owned and run business founded in 1977, has worked with since 2019. The solution then automatically serves the most effective ads to the users who are most likely to convert.

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Social Media Department Stores Supplies Apparel 274

Retail TouchPoints

APRIL 20, 2022

Carey will manage the vision, design and development of fresh solutions to create seamless experiences in-store, online and via mobile for Home Depot customers. Now more than ever, our customers expect to shop with us how, when and where they want — and there’s little tolerance for friction in the shopping experience.

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Customer Experience Customer Supplies Technology 304

Retail TouchPoints

MARCH 26, 2024

Brands can capitalize on this distinctive advantage by utilizing first-party data directly or via trusted partners to refine advertising precision, targeting consumers actively seeking products across their online shopping journeys and beyond. and “Are you likely to shop at this luxury off-price store?”

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Retail TouchPoints

FEBRUARY 16, 2024

While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand. AI-driven solutions offer businesses a powerful way to personalize customer experiences.

Customer Experience 313

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Retail TouchPoints

DECEMBER 1, 2022

Customers trying the FIT:MATCH experience can use their measurements to shop personalized Bali and Maidenform product selections that have been chosen specifically for their body shapes. Customers can scan a QR code to save and shop the recommended products on their devices. Queens Center in Queens, N.Y.;

Technology 289

Technology Omnichannel Recommendation Customer 289

Retail TouchPoints

APRIL 11, 2022

Consider how consumers have shifted their shopping and purchasing habits in recent years. For many, shopping is now a hybrid experience in which they pre-order groceries, retail items and/or takeout online for curbside, touchless pickup. The value of conversational AI doesn’t end with the contact center, however.

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Retail Live Chat Shipping Costs Supplies 306

Retail TouchPoints

JULY 7, 2022

Destination retailer Event Network — which operates gift shops for aquariums, zoos, museums, science centers, botanical gardens and other cultural attractions — has upgraded to a mobile point-of-service (POS) system and adopted a new cloud infrastructure as it continues its digital transformation.

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Retail TouchPoints

DECEMBER 20, 2023

Customers also can access Affirm BNPL financing at Walmart Vision and Auto Centers. will help even more consumers increase their purchasing power during the holiday shopping season and beyond.” On Cyber Monday, BNPL usage hit an all-time high, contributing $940 million in online spend, an increase of 42.5% year over year.

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Toys Electronics Apparel Payments 305

Retail TouchPoints

JANUARY 11, 2024

Today’s shoppers expect real-time responses, seamless omnichannel shopping, virtual shopping assistants, customized offers and more. Conversational commerce empowers ecommerce brands and retailers to use messaging and conversational technology to improve the shopping experience. Streamline product catalog management.

Retail 276

Retail eCommerce Technology Social Media 276

Retail TouchPoints

FEBRUARY 21, 2023

A recent study from Wharton’s Baker Retailing Center and The Verde Group found that retailers can increase shopper repurchase intent by nearly 60% by delivering a great experience. These experience centers can benefit significantly from 5G to wow the customers. You get the drift. Tractor Supply Co.

Sporting Goods 264

Sporting Goods Payment Services Retail Supplies 264

Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

Shipping Costs 287

Shipping Costs Payment Services Merchant Services Payments 287

Retail TouchPoints

SEPTEMBER 6, 2022

Your grandma shops online. A new generation of shoppers, Gen Z, are bending online shopping to their will. At the same time, just to complicate things further for retailers, Gen Z actually likes to shop in physical retail stores, according to the study. Three suggestions: Adapt to where and how Gen Z wants to shop.

Merchant Services 306

Merchant Services Payment Services Financial Services Omnichannel 306

Retail TouchPoints

JULY 2, 2020

Retailers that can provide a satisfying shopping experience have a strong advantage, but consumers are a demanding bunch. We want a wide variety of purchasing choices, seamless integration between online and offline shopping, frictionless checkout, and (most importantly for many) rapid deliveries. Think Small. Adopt Automation.

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eCommerce Fulfillment Order Fulfillment Shipping Costs 290

lateshipment

APRIL 9, 2024

Here’s a chronology of the events that might follow: They stop shopping with the brand, leading to a drop in loyalty and revenue and a rise in acquisition costs, shipping costs (returns/ cancellations), product costs (loss and damages), etc. Solution: Keep customers informed about their order status at all times.

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eCommerce Merchant Services Shipping Costs Customer 130

Retail TouchPoints

MAY 31, 2022

But just like those other technologies, 5G is less a specific solution and more of an enabler. Here are five places where 5G-enabled experiences/solutions are either being tested or have already been deployed at retail. Enhanced, Personalized In-Store Shopping. What matters most is what you do with it.

Merchant Services 354

Merchant Services Retail Mobile Food and Beverages 354

Retail TouchPoints

NOVEMBER 5, 2021

Build-A-Bear Workshop is reimagining its ecommerce site with the Bear Builder 3D Workshop, an animated shopping experience that moves the experience of bringing a teddy bear “to life” online. Our aim is to meet guests where and how they prefer to shop. The experience begins with whimsical music and a selection of bears to choose from.

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Workshop eCommerce Accessories Apparel 317

Retail TouchPoints

SEPTEMBER 15, 2021

As consumers head back to physical stores, malls and shopping centers are striving to remain relevant parts of shopper journeys that have been dramatically reshaped. At its core, “Blend Space” encourages the creation of “resilient, holistic, and human-centered retail experiences.” Is this something that will continue?

Outdoor 296

Outdoor Omnichannel Vend Multi-channel 296

Retail TouchPoints

MAY 19, 2022

With heady revenue predictions for retail media north of $100 billion and with equally impressive growth rates, it’s not surprising to see a surge of retailers opening advertising shops in attempts to capture share. Make your retail media easy to buy by being a one-stop-shop for mobile, desktop, on-site display and sponsored products.

Retail 304

Retail Demo Mobile Management 304

Retail TouchPoints

SEPTEMBER 15, 2021

Afterpay’s flexible payment solution is now available for all PetSmart products as well as services like grooming, training and day camps, allowing customers to pay in four interest-free installments due every two weeks. We’re excited to provide this innovative program to our customers, whether they’re shopping in-store or online.”.

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Merchant Services Payment Services PayPal Retail 262

Retail TouchPoints

JUNE 22, 2022

The Twitter Shopping ecosystem was created to enable Shopify merchants to utilize Twitter to drive conversions. The partnership builds on Twitter’s Shops features, which launched in March 2022 and allows retailers to display up to 50 items in their own in-app shop.

Merchant Services 289

Merchant Services Shopify Payment Services Retail 289

UpSellIt

APRIL 22, 2024

Upsellit also tackled comparison shopping with intelligent recommendations for out-of-stock products and generated urgency by highlighting popularity and scarcity. This tailored approach went beyond generic tactics, offering bespoke solutions that directly addressed individual preferences for a truly personalized customer experience.

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Comparison Shopping Technology Conversion Optimization Recommendation 127

Retail TouchPoints

JULY 28, 2021

Klarna is continuing to build out its solution suite with two new acquisitions, moving beyond the buy now, pay later space with the goal of becoming a “retail bank, payments and shopping service,” according to the company. millennial and Gen Z consumers already using social to shop. retail sales by 2024 , with 40% of U.S.

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Payment Services Comparison Shopping Banking Magazine 264