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Introducing Forrester’s Digital Customer Interaction Solutions Landscape

Forrester eCommerce

Our Digital Customer Interaction Solutions Landscape, Q1 2024 report is now live, and a Forrester Wave™ evaluation will be publishing in June. Guess what? I’m kicking off research on a new technology market! The newly published Landscape lists the 26 most notable vendors in this market and the 9 use cases they are focusing on. […]

Customer 235
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Brother Mobile Solutions Launches Flexible Labeling Solution

Retail TouchPoints

Brother Mobile Solutions has introduced the RuggedJet 3200 Series, a labeling solution designed to help retailers implement agile pricing strategies while staying on top of inventory in a tight labor market.

Mobile 332
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Party City to Deploy Price Optimization Solution

Retail TouchPoints

Party City has partnered with The Parker Avery Group to roll out a price optimization solution based on the solution provider’s Enterprise Intelligence analytics platform. The end solution will play a crucial role in optimizing our pricing and achieving a balanced trade-off to meet category and corporate goals.

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Pet Valu to Optimize Pricing and Promotions with New Merchandising Solution

Retail TouchPoints

Pet Valu will deploy solutions from Relex to enhance pricing and promotions planning processes in its 780+ retail locations across Canada as well as its digital channels. We believe Relex’s solutions will enable us to create innovative, insight-driven strategies that continuously improve our projected outcomes.”

Supplies 223
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now.

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Woolworths South Africa Rolls Out RFID Solution to 200+ Stores

Retail TouchPoints

Premium retailer Woolworths will deploy the iD Cloud RFID solution from Nedap to 217 Fashion, Beauty and Home stores across South Africa as it seeks to improve inventory accuracy and in-store replenishment.

Supplies 244
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Couche-Tard Deploys Unified Supply Chain and Planning Solution in North America

Retail TouchPoints

will deploy technology from Relex Solutions designed to enhance inventory management and in-stock positions. Relex’s AI- and machine learning-powered solutions include demand forecasting, replenishment and advanced space and floor planning functionalities.

Supplies 218
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The MVP Mindset: Speed Time to Value and ROI

This masterclass will look at how to get solutions launched and performant in less time and with less disruption than you may expect. Composable commerce is built for complexity, but you don’t have to tackle everything at once to start seeing the benefit of a modular build.

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

So what are the potential solutions? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies.

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How to Think Through Your Composable Commerce Reference Architecture

This webinar looks at: What capabilities composable commerce unlocks The role of cloud-native solutions and building on the cloud Benefits of cloud composing on Google Cloud A reference architecture for composable commerce What a composable migration looks like A customer success story

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The "Multi" Problem in Omnichannel Commerce

Learn how to build a composable commerce solution that will help you turn complexity into opportunity. Watch the session now!

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The Future of Customer Loyalty: Rewards, Retention, Appreciation, and More

Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

Key Insights: Retail Agility with Composable Solutions: Learn how adopting a composable approach can help your business thrive, through the holiday frenzy and the entire year of 2024. Mastering Loyalty in Modern Retail: Explore the art of loyalty and promotional strategies that engage today’s shoppers.

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How to Maximize ROI of Your Composable Commerce Transformation

Using Sephora as a case study, this webinar walks through a composable commerce migration and looks at: How Sephora made the switch to composable commerce How a flexible and agile composed solution can help you overcome economic and market uncertainties How you can create revenue through an incremental composable commerce implementation

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Retail Tech: Empower Associates, Optimize CX, and Boost Productivity

Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.

June 14th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST