Retail TouchPoints

DECEMBER 20, 2023

Walmart will offer buy now, pay later (BNPL) options at self-checkout kiosks in more than 4,500 U.S. Walmart is making a big move in that direction with the integration of BNPL financing at its self-checkout kiosks, allowing customers to pay over time for everything from electronics and apparel to toys and more. year over year.

Toys 285

Toys Electronics Apparel Payments 285

Retail TouchPoints

APRIL 11, 2023

Companies that invest in a personalized customer service (CS) program will see improvement in both savings and revenue, despite the loss on returns. The key to creating a seamless self-service experience is to provide a blend of AI-assisted and real-life service agent interactions to make the process as quick and easy as possible.

Customer Retention 272

Customer Retention Customer Loyalty B2B Customer 272

Retail TouchPoints

JANUARY 9, 2024

Albertsons Media Collective , the retail media arm of the Albertsons Companies , has teamed up with commerce media solution Criteo to expand its onsite retail media offerings. ” To learn more about retail media, check out our full guide here.

Retail 242

Retail Supplies Operations Channel 242

Retail TouchPoints

APRIL 18, 2024

Alliance Retail Group (ARG) — a nonprofit self-negotiating ad group that helps independent grocers band together to remain competitive — has launched a retail media network (RMN) that will be powered by Swiftly. Solutions like this could help smaller players create the economies of scale needed to get a piece of this ever-growing pie.

Retail 250

Retail Social Media Point of Sale Omnichannel 250

Retail TouchPoints

JANUARY 9, 2024

CMOs are working with limited spending power, prompting a critical examination of resource allocation and a quest for cost-effective yet high-impact solutions. Retail Media Networks that offer managed service advertising solutions are likely to take a more active approach to channel selection. ad spending to increase 5.1%

Retail 287

Retail Omnichannel Channel Mobile 287

Retail TouchPoints

SEPTEMBER 29, 2020

Self-checkout is already a big part of how customers shop — according to RBR’s report, “EPOS and Self Checkout in 2020” , shipments of self-checkout solutions increased by 52% in 2019 to a new record high. How can retailers learn how their shoppers and store associates are using self-checkout solutions?

Payment Services 279

Payment Services Customer Operations Management 279

Retail TouchPoints

MAY 18, 2023

Zeropark offers commerce media solutions, targeted at retail brands and agencies looking to drive incremental performance and efficient sales with sustainable, cookieless and 100% brand-safe advertising. The solutions are designed to meet consumers while they’re in a shopping mindset and at their highest moments of intent.

Retail 271

Retail Supplies Mobile Management 271

Retail TouchPoints

MAY 18, 2021

Telia — a telecommunications company in the Nordic and Baltic states — is piloting a new self-service store model in Tartu, Estonia, as it looks for cost-effective ways to serve customers in regions where full-service offices aren’t in place.

Telecommunications 288

Telecommunications Customer Technology Improvements 288

Retail TouchPoints

FEBRUARY 16, 2024

While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand. AI-driven solutions offer businesses a powerful way to personalize customer experiences.

Customer Experience 268

Customer Experience Payment Services Improvements Customer 268

Retail TouchPoints

MAY 5, 2022

During the COVID-19 pandemic, homebound consumers became digital-first natives as they turned to self-service channels to manage their lives and satisfy their shopping needs. Customers want service, responsiveness and results, and they want it all now. Bottom line: service doesn’t begin with traditional channels.

Retail 241

Retail Customer Experience Channel Technology 241

Retail TouchPoints

MAY 3, 2023

BGC will start its infrastructure journey with NCR Emerald, a cloud-native POS solution that will help unlock robust, integrated capabilities across BGC’s physical infrastructure. Now that we’re live in our first store, we plan to start rolling out NCR’s solutions to our 206 locations.

POS 275

POS Payment Services Technology Operations 275

Retail TouchPoints

SEPTEMBER 6, 2023

So-called “negative option” services are a controversial yet time-tested method of doing business. Under this model, a customer signs up for a subscription service, typically as part of a free trial offer. The customer is then charged on an ongoing basis unless they explicitly cancel the service in question.

Merchant Services 248

Merchant Services Payment Services Subscription Consumer 248

Retail TouchPoints

JULY 17, 2023

The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations. IoT solutions enable retail stores to monitor and manage their equipment, including HVAC systems and refrigerators. Self-checkout.

Food and Beverages 240

Food and Beverages Payment Services Retail Payments 240

Retail TouchPoints

FEBRUARY 27, 2024

In the store environment, retailers need to evaluate the physical security of POS terminals and self-scanning technology. In 2014, cybercriminals used a third-party vendor’s credentials to enter Home Depot’s network and deployed malware on the self-checkout systems to steal customer information.

Payment Services 263

Payment Services Retail POS Operations 263

Kissmetrics

SEPTEMBER 11, 2020

The best payroll services help you automate paying your employees and simplify the entire process, so you can gain more control over how you spend your time. The 6 best payroll service options for 2020. How to choose the best payroll service for you. How to choose the best payroll service for you. Number of employees.

Payment Services 356

Payment Services Small Business Retail Payments Management 356

Retail TouchPoints

DECEMBER 27, 2022

Today’s consumers are busier than ever, which has resulted in a greater demand for faster solutions to their retail problems. Conversational commerce that includes programmable voice solutions have provided the ability to establish accounts, make purchases, pay by phone and receive delivery alerts — all using voice technology.

Customer 320

Customer eCommerce Retail Customer Experience 320

Forrester eCommerce

SEPTEMBER 17, 2018

Always-available commerce and intelligent guided-selling solutions erode field sales teams. Automated self-service obsoletes generalists and tier 1 customer service agents. Customer service […]. Every company job – including every front-office job, will be impacted.

Customer 334

Customer Management 334

Retail TouchPoints

NOVEMBER 3, 2021

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group.

Payment Services 352

Payment Services Shipping Costs Electronics Fulfillment 352

Retail TouchPoints

DECEMBER 29, 2022

Knowledge management can give retail businesses a competitive advantage by elevating the customer experience, by providing quality and consistent customer service. For instance, call agent scripts have to be frequently updated when a new product or service is launched. 24/7 support through self-service portals.

Customer Experience 331

Customer Experience Management Customer Retail 331

Retail TouchPoints

JANUARY 5, 2022

Walmart is planning to scale its InHome delivery service to reach 30 million households by the end of the year, up from the 6 million homes that already have access to the service. Launched in 2019, Walmart’s InHome service offers delivery of fresh groceries and everyday essentials directly into customers’ refrigerators.

Technology 256

Technology Operations Retail Customer 256

Retail TouchPoints

AUGUST 23, 2022

Gap has launched a fulfillment service for retailers called GPS Platform Service , offering omnichannel fulfillment using Gap’s nationwide distribution network and handling tasks including delivery to customers or stores, returns initiation and processing at its fulfillment centers. For the first time, we are making Gap Inc.’s

Fulfillment 241

Fulfillment Retail Supplies B2B 241

Retail TouchPoints

OCTOBER 19, 2023

Take Stock of the Inventory Amid the digital transformation of retail, technologies such as SquareSpace have become more commonplace at the point of sale, while self-service kiosks and cashierless checkouts are now ubiquitous. Invest now to save later.

Events 230

Events Retail Telecommunications Point of Sale 230

Retail TouchPoints

JUNE 30, 2022

Through the partnership, Rakuten Advertising will incorporate influencer marketing into its managed affiliate campaign strategies and offer a fully integrated self-service influencer solution.

Management 252

Management Marketing Improvements 252

Retail TouchPoints

AUGUST 9, 2023

By embracing innovative solutions like autonomous vehicle (AV) technology, repurposing existing spaces and utilizing Building Information Modeling (BIM), cities can foster engaging shopping experiences while addressing mobility and parking challenges.

Retail 237

Retail Arts Events Technology 237

Retail TouchPoints

OCTOBER 12, 2020

Drugstore retailer Kruidvat plans to enhance its checkout experience in more than 1,200 stores in the Netherlands and Belgium by offering customers a self-service option. The retailer — a part of A.S.

Operations 197

Operations Management Technology Marketing 197

Retail TouchPoints

JANUARY 24, 2022

But buyers aren’t shopping your brand solely based on inventory — they’re equally as motivated by the engagement they have with your service employees. By maintaining a service-centered culture at all levels, you encourage people to take initiative. Being adaptable on the training level makes employees feel heard and more self-assured.

Customer 312

Customer eCommerce Operations Presentation 312

Groove

FEBRUARY 20, 2024

A Shopify CRM assists business owners with sales, marketing, and customer service, freeing up time for you to put your focus into core business activities and product development. For those with the budget looking for a long-term Shopify CRM solution, HubSpot is likely your answer.

Shopify 195

Shopify eCommerce B2B Live Chat 195

Retail TouchPoints

MARCH 28, 2023

The partnership between DGMN and Meta is the result of an earlier test, and the deal makes Dollar General the first retailer to offer Meta’s Advanced Analytics solution. Our team provides full end-to-end campaign support and creative services while measuring closed-loop, attributable store sales.

Customer 285

Customer Customer Data Improvements Marketing 285

Retail TouchPoints

SEPTEMBER 19, 2022

Sam’s Club has partnered with ecommerce advertising solution Pacvue to help brands that advertise on the retailers’ site reach the right consumers at the right moment. The new partnership is facilitated through an API integration with the Sam’s Club Members Access Platform (MAP), where brands access and manage their ad campaigns.

Retail 224

Retail eCommerce Operations Marketing 224

Retail TouchPoints

OCTOBER 15, 2021

Coveo and Qubit’s combined ecommerce experience will help the companies develop solutions that enable retailers to keep up with evolving consumer expectations regarding relevance at scale through the use of AI. The deal is expected to accelerate Coveo’s geographic expansion into the UK and European markets.

Recommendation 264

Recommendation Fashion Mobile Technology 264

365 Retail

NOVEMBER 22, 2023

The camera points at the scan area of the self-checkout terminal. Has a shopper moved away from the self-checkout without a payment transaction? Toshiba is currently also rolling out its solutions for Produce Recognition and Fraud Prevention for two projects. Does the article match the EAN code?

Payment Services 105

Payment Services Shopping Carts Article Technology 105

Retail TouchPoints

SEPTEMBER 8, 2021

There were probably more self-checkout choices and fewer cashiers. A major change in recent years is the reduction of cashiers by using both self- and automated-checkout technology, but retail security experts are warning that these advancements may come at a high cost if proper security measures are not implemented. .

Merchant Services 195

Merchant Services Technology Retail Mobile 195

Retail TouchPoints

JANUARY 14, 2021

Toshiba Global Commerce Solutions has introduced ELERA, a unified commerce platform designed to help retailers reimagine their businesses without the constraints of traditional retail IT systems. ELERA employs microservices along with data solutions to harness big data, and IoT and Touchpoints to enable frictionless commerce.

POS 185

POS Retail Improvements Customer 185

Fabric

JANUARY 31, 2024

Today, fabric is releasing a new feature: a self-service webhooks solution for e-commerce events. This feature simplifies integrations to fabric’s native order management system (OMS) and other services, enabling retailers to onboard to fabric faster and improve their end user experience. We’d love to speak with you!

Merchant Services 130

Merchant Services eCommerce Subscription Events 130

lateshipment

JANUARY 30, 2024

Make order tracking self-service Another opportunity that you can create to keep your customers aware of their orders at all times is to simply enable them to track orders on their own. Self-service returns and exchanges Post-purchase customer inquiries don’t stop when the order has been delivered.

Customer 130

Customer eCommerce Merchant Services Shipping 130

Retail TouchPoints

MAY 20, 2022

Veeve Smart Carts offer a sophisticated, yet simple self-checkout experience for people who value flexibility and time savings,” said Alyse Wuson, Senior Director of Omni Experiences at Albertsons Cos. Additionally, the solution will be integrated with the Albertsons for U loyalty program. in a statement. Working with Albertsons Cos.,

Shopping Carts 304

Shopping Carts Customer Loyalty Technology Mobile 304

Retail TouchPoints

JANUARY 11, 2024

Support and scale customer service. As some retailers know all too well, a brand is only as good as its customer service. Generative AI can not only support customer service reps with helpful answers to shopper enquiries, but it can help scale other areas of operations too. Streamline product catalog management.

Retail 249

Retail eCommerce Technology Social Media 249