Forrester eCommerce

MARCH 22, 2021

The pandemic made it immediately and poignantly clear that every company in every industry needs a robust omnichannel commerce strategy and set of capabilities. But your specific needs depend greatly on your industry, business model, e-commerce history, and priorities. Consumers want full-journey, omnichannel experiences.

eCommerce 285

eCommerce Omnichannel Consumer Customer 285

365 Retail

MAY 23, 2022

Secret Sales has launched a fulfilment service to support brands requiring a UK distribution centre, solving logistics challenges for those wanting to partner with the fashion marketplace but geographical location or technical infrastructure prevent them from fulfilling orders directly to consumers in the UK.

Shipping Costs 110

Shipping Costs Fulfillment Fashion Shipping 110

365 Retail

DECEMBER 9, 2022

As winter looms, Co-op becomes first retailer to launch a £1 million ‘Warm Spaces’ funding boost, to provide urgent support to local community organisations across the UK, as they help communities navigate rising energy costs during the cold winter months. warmspaces by 28 th February 2023 (fundraising to be completed by 31 st March 2023).

Retail 118

Retail Arts Information Technology 118

Groove

FEBRUARY 20, 2024

A CRM for Shopify assists business owners with sales, marketing, and customer service, freeing up time for you to put your focus into core business activities and product development. Klaviyo provides live chat and direct email support. The wait times can be long, and the platform doesn’t offer phone support.

Shopify 358

Shopify eCommerce B2B Live Chat 358

Groove

FEBRUARY 20, 2024

A CRM for Shopify assists business owners with sales, marketing, and customer service, freeing up time for you to put your focus into core business activities and product development. Klaviyo provides live chat and direct email support. The wait times can be long, and the platform doesn’t offer phone support.

Shopify 358

Shopify eCommerce B2B Live Chat 358

Retail TouchPoints

APRIL 1, 2024

In today’s increasingly globalized market, multilingual support is no longer a luxury but a necessity for online retailers to deliver exceptional customer experiences (CX), successfully serve and grow their customer bases, increase sales and thrive in a competitive landscape. The true differentiator is CX.

Retail 304

Retail Customer Experience Customer Retention Technology 304

Retail TouchPoints

APRIL 26, 2024

Image courtesy Walgreens Walgreens is bringing all of its specialty pharmacy services into one integrated unit and expanding its offerings for patients suffering from complex chronic conditions with an investment in gene and cell services.

Supplies 147

Supplies Management Marketing 147

Forrester eCommerce

APRIL 1, 2024

Enterprise customer service solutions support customers over a breadth of channels, and manage inquiries to SLAs. Embedded AI will make agents more productive and effective.

Customer 217

Customer Channel Management 217

Retail TouchPoints

MARCH 6, 2024

Canseco’s Market , Harps Foods and Price Chopper have joined the 600+ retail banners using Instacart Storefront to support their ecommerce sites. The solution features built-in catalog services and automated marketing campaigns as well as flexible fulfillment solutions that allow retailers to choose the model that works best for their stores.

eCommerce 229

eCommerce Fulfillment POS Operations 229

Forrester eCommerce

SEPTEMBER 8, 2023

Data fabric is a modern architecture that automates the integration of any data in real time or near real time from disparate sources, on-premises or in the cloud, into coherent data services that support business transactions, analytics, predictive analytics, and other workloads and patterns. Now, with […]

Other 431

Other 431

Retail TouchPoints

APRIL 30, 2024

In collaboration with more than 100 appliance brands, JD.com has expanded its “Trade-in Alliance for Household Appliances and Home Goods” services, which already have been implemented in 20 Chinese provinces and cities. The online retailer also is using its logistical capabilities to extend these services even to remote areas.

Consumer 159

Consumer Online Retail Channel Customer 159

Retail TouchPoints

NOVEMBER 9, 2023

In collaboration with Boston’s Mass General Brigham hospital, Best Buy Health will support an expanded home-based health care delivery model designed to improve how safe, quality care can be provided with technology and clinical expertise. The partners also are seeking to address worker shortages in health care.

Technology 241

Technology Mobile Improvements Management 241

Digital Doughnut

JUNE 5, 2023

Two of the most popular types of customer support are chat support and email support. In this blog, we will discuss the benefits and drawbacks of each method, as well as some best practices for providing excellent customer support. Customers expect quick and efficient assistance when they have questions or issues.

Customer 59

Customer Blog Customer Experience Technology 59

Retail TouchPoints

APRIL 12, 2024

The Home Depot has a proud legacy of supporting and uplifting HBCUs,” said Molly Battin, SVP and Chief Marketing Officer at The Home Depot in a statement. More than 7 million votes were cast online by students, staff and supporters to decide the top 10 schools per cluster, which will receive grants ranging from $40,000 to $150,000.

Improvements 248

Improvements Retail Marketing 248

RIS News

JULY 19, 2023

Walmart Business is unveiling various new product and service offerings to help small businesses (SMBs) and nonprofits accelerate their operations.

Operations 65

Operations 65

Retail TouchPoints

APRIL 30, 2024

We understand this change affects lives — the patients who receive care, the associates and providers who deliver care and the communities who supported us along the way,” said the retailer in a statement. Walmart Health centers are currently located in Arkansas, Georgia, Florida, Illinois and Texas. “We

Operations 173

Operations Other Retail Customer Experience 173

Retail TouchPoints

MARCH 13, 2024

Rite Aid is tackling this food waste issue head-on by partnering with Copia , a technology-enabled service that helps manage food surplus redistribution. Together, we are poised to not only reduce waste but also support those who need it most, exemplifying the care and compassion that define our company’s values.”

Supplies 248

Supplies Management Operations Technology 248

Groove

FEBRUARY 20, 2024

A Shopify CRM assists business owners with sales, marketing, and customer service, freeing up time for you to put your focus into core business activities and product development. Klaviyo provides live chat and direct email support. The wait times can be long, and the platform doesn’t offer phone support.

Shopify 195

Shopify eCommerce B2B Live Chat 195

Groove

APRIL 16, 2024

Along with this and a robust set of features that are ready to use right out of the box, another key benefit of Magento is its large and active community of developers, designers, and merchants who provide community support and continually contribute to the platform's growth and development.

BigCommerce 364

BigCommerce Magento Multi-channel Shopify 364

Retail TouchPoints

JANUARY 9, 2024

Criteo will support Albertsons Media Collective’s onsite sponsored ad offerings and help the division expand to newer ad formats, such as commerce display and sponsored video, in the coming months through integrations with Criteo’s demand- and supply-side offerings.

Retail 243

Retail Supplies Operations Channel 243

Retail TouchPoints

FEBRUARY 8, 2024

Walgreens Boots Alliance (WBA) CEO Tim Wentworth has made three new executive appointments that reaffirm the company’s focus on health services and retail pharmacy. She has more than 25 years of experience developing strategies designed to support business growth. Healthcare.

Operations 251

Operations Retail Management Marketing 251

Retail TouchPoints

FEBRUARY 3, 2022

Best Buy plans to hire 1,000 new employees for its technology team and has teamed up with Amazon Web Services , as both its preferred provider of cloud infrastructure services and as a strategic partner to develop its in-house cloud engineering talent. That service has now become a permanent part of the retailer’s offerings.

Demo 243

Demo Customer Experience Technology Subscription 243

Retail TouchPoints

APRIL 26, 2024

However, the big opportunity, according to Suzanne McDonnell, Bark’s Chief Revenue Officer, is to go further into services and experiences — like the company’s recently unveiled Bark Air, an air travel experience for dogs and their “human companions.” We then funnel our insights and data back into our development process.

Toys 250

Toys Social Media Subscription Consumer 250

Retail TouchPoints

APRIL 9, 2024

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The self-service tool will be available on BestBuy.com, on the Best Buy mobile app and when customers call the retailer’s customer service line. As early as late summer, Best Buy customers in the U.S.

Customer 281

Customer Subscription Customer Experience Technology 281

365 Retail

MAY 12, 2021

Online retailer eBay is launching a new money-lending service for business sellers on its platform after finding many struggled to access Government loan schemes during the Covid-19 pandemic. eBay is to launch a loan service for 300,000 small businesses on its platform (eBay/PA). When my business grows, their business grows.”.

Payment Services 52

Payment Services Banking Small Business Retail Payments 52

Retail TouchPoints

NOVEMBER 30, 2023

Over the years, offerings on Rover have grown to include five core services addressing both daytime and overnight needs. Since the platform’s launch, more than 93 million services have been booked on Rover by more than 4 million pet parents.

Books 241

Books Management Technology Marketing 241

Retail TouchPoints

DECEMBER 29, 2022

This is where you directly apply all the stored information, whether it’s dealing with customers through support channels or running operations and planning. Knowledge management can give retail businesses a competitive advantage by elevating the customer experience, by providing quality and consistent customer service.

Customer Experience 332

Customer Experience Management Customer Retail 332

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. In North America, the average cost per call is approximately $10, but it can get higher than $25 per call in industries that require more technical support. And yes, customers are noticing.

Customer 263

Customer Multi-channel Channel Customer Experience 263

Retail TouchPoints

APRIL 18, 2024

” The service will be offered at no cost to ARG retailers, and those retailers will receive 100% of the dollars that ARG collects on their behalf for running the promotions, because “we feel this is business-critical in today’s competitive grocery landscape,” said ARG CEO Jena Sowers in a statement.

Retail 251

Retail Social Media Point of Sale Omnichannel 251

Forrester eCommerce

APRIL 8, 2021

This phenomenon has been driven primarily from the outdated managerial approach that the application of technology simply supports the efficiency of a given product or service. My previous blog noted that “technology has been modernized separately, to a meaningful degree, from the people and processes interacting with that technology.”

Technology 545

Technology Blog Information Management 545

Retail TouchPoints

APRIL 11, 2024

While specific services offered will vary by location, each site will offer same-day primary care, primary care, dental, behavioral health, labs, X-rays, community health and telehealth services.

Operations 173

Operations Management Customer Experience Retail 173

Forrester eCommerce

MARCH 16, 2022

since the pandemic began, and customer service organizations have managed the impossible: moving thousands of agents home practically overnight and rapidly deploying new digital channels, all while supporting millions of COVID-19-stressed customers. Customer service leaders must shake off decades […].

Customer 362

Customer Channel Management Customer Experience 362

Retail TouchPoints

MARCH 8, 2023

Atrium Health and Best Buy Health will address the complex requirements of these programs, including patient education and enabling of in-home technology with the help of logistics and tech support from specially trained Geek Squad Agents. Additionally, the retailer added the Best Buy Health Lively app on the Apple Watch in 2021.

Omnichannel 274

Omnichannel Supplies Technology Consumer 274

Retail TouchPoints

MARCH 18, 2024

A ‘Privacy-Centric’, Self-Service Solution At the outset, Lowe’s will use the tool via a managed service model, but Google’s ultimate goal is to offer a self-service campaign management tool that both brands and agencies can use to connect with the audiences of a wide roster of retailers.

Retail 306

Retail Management Blog Channel 306

Retail TouchPoints

NOVEMBER 3, 2023

Overall household finances remain in good shape and will continue to support the consumer’s ability to spend.” For all that the consumer has kept the economy afloat, the composition of spending from goods to services will also define holiday sales trends,” said Jack Kleinhenz, Chief Economist at the NRF in a statement. for the Nov.

Consumer 258

Consumer Events eCommerce Retail 258

Groove

MARCH 5, 2024

Whether you’re an eCommerce retailer, brick-and-mortar store, or service-based business, choosing the best email marketing tool is essential for promoting your company and growing your audience. It's not the best option for service businesses or physical stores. ActiveCampaign has email and live chat support.

Live Chat 300

Live Chat eCommerce Platforms WooCommerce Shopify 300

Retail TouchPoints

MARCH 26, 2024

It was a strong sign that these groups, as well as individual consumers, are frustrated with “rainbow-washing,” the LGBTQ+ equivalent of “greenwashing” that sees companies pay lip service to the community but seemingly abandon it when that support becomes problematic. Do you really support the community?

Social Media 275

Social Media Books Magazine Retail 275