Retail TouchPoints

FEBRUARY 7, 2024

As demand for sustainability grows, retailers are tasked with reimagining their strategies to embrace eco-friendly solutions. Traditionally considered an inconsequential part of retail displays, hangers have transformed to catalyze change in the pursuit of sustainability.

Retail 252

Retail Clothing Consumer Arts 252

Forrester eCommerce

OCTOBER 2, 2023

Photo by Abhinav Sunil Forrester’s state of IT sustainability 2023 survey and report highlighted the growing importance decarbonizing IT and the reducing the environmental impact of IT in various industries. The demand […]

Financial Services 410

Financial Services Information Technology Operations 410

Forrester eCommerce

NOVEMBER 7, 2023

Forrester reviews its 2023 sustainability predictions by scoring each individual prediction in depth. This year, one of our five predictions received an A score, three received a B score, and one received a C score.

Marketing 375

Marketing Customer 375

Retail TouchPoints

APRIL 22, 2024

In fact, 51% of consumers said they would be willing to pay more for products shipped through sustainable methods, up significantly from just 15% of consumers in December 2023, according to a new survey from Radial. Here is what a number of companies are doing this Earth Day and beyond to meet the demands of consumers and the planet.

Clothing 239

Clothing Fashion Workshop Shipping 239

Retail TouchPoints

APRIL 4, 2024

Retailers are pulling out the stops for Earth Month this year: companies like Sephora and REI Co-op are showcasing the success of their recycling efforts, while others including Poshmark and Joor promote the inherent sustainability of their platforms in partnership with eco-friendly brands such as Rothy’s and Marine Serre.

Outdoor 219

Outdoor Fashion Events Fulfillment 219

Forrester eCommerce

APRIL 21, 2023

Urgency isn’t enough to drive climate action and improve environmental sustainability practices. Learn several key insights from successful chief sustainability officers.

Improvements 356

Improvements 356

Forrester eCommerce

DECEMBER 27, 2023

In this blog, I look at digitizing an employee experience for both the benefits of sustainability and accessibility. While digitization is relatively easy with a broad technology landscape, making changes for sustainability or accessibility is much harder to do.

Blog 251

Blog Technology 251

Forrester eCommerce

JUNE 30, 2021

The telecommunications sector is at a crucial juncture in its sustainability story. Many organizations are finding their ground in setting the right targets, penetrating the supply chain, and addressing their customers’ questions on sustainability. We spoke with R.

Telecommunications 531

Telecommunications Supplies Customer Operations 531

Forrester eCommerce

APRIL 22, 2021

Empowered consumers demand sustainability transformation and a record number of brands have responded in a big way by announcing net-zero or carbon neutral commitments, establishing targets to reduce GHG emissions, […]. Just over a year after the global pandemic began, Earth Day is upon us again.

Consumer 494

Consumer Customer 494

Forrester eCommerce

SEPTEMBER 28, 2023

In a world increasingly focused on environmental sustainability, it’s no surprise that every aspect of business is being scrutinized for its impact on the planet. One aspect that often flies under the radar is marketing technology.

Technology 425

Technology Marketing Operations B2B 425

Retail TouchPoints

SEPTEMBER 6, 2023

While the company has made significant progress in green chemistry, supply chain, climate, biodiversity and more, this new program will put sustainability at the center of both new and existing retail store designs. RTP: Why was a standardized and documented initiative critical?

Retail 263

Retail Supplies Consumer Webinar 263

Retail TouchPoints

DECEMBER 28, 2023

BCG’s research into consumers’ sustainability attitudes and actions is a very stark expression of three fundamental problems related to sustainability: 1. Finally, and most importantly, there is a well-documented gap between consumers’ good intentions to behave more sustainably and their actual actions.

Consumer 244

Consumer Presentation Document Supplies 244

Forrester eCommerce

OCTOBER 27, 2021

Becoming an environmentally, socially, and economically sustainable business demands a profound and fundamental change. Traditional firms willing to start their multiyear transformation journey toward sustainability must embrace the three principles of sustainable transformation.

Customer 370

Customer 370

Retail TouchPoints

JANUARY 12, 2024

The Road to Circularity , hosted by sustainable fashion advocate and Coachtopia community member Aditi Mayer, brings consumers behind the scenes of the brand. In each episode, Mayer ventures to a different part of the globe to meet partner companies and individuals who are collaborating with the brand to make circularity at scale possible.

Fashion 301

Fashion Channel Operations Consumer 301

Retail TouchPoints

OCTOBER 20, 2023

As geopolitical disputes and fragile infrastructures continue to disrupt the global flow of goods, sustainability and automation topped the list of topics among supply chain professionals at the Las Vegas debut of Deliver Americas , Sept. Only the crazy people don’t have a sustainability and social responsibility plan.”

Supplies 328

Supplies Events Fashion Document 328

Forrester eCommerce

OCTOBER 18, 2022

Learn the six keys to activating sustainability in your B2C marketing and communications. Despite the massive opportunity in today’s green market, many B2C CMOs don’t know where to start.

B2C 367

B2C Marketing Customer Experience Customer 367

Forrester eCommerce

JULY 5, 2022

CX leaders can ensure that sustainability is more than just good words and intentions by weaving their firm’s sustainability goals into customer journeys as they unfold. But many CX pros miss the opportunity because they: Fail to make sustainability real.

Customer 370

Customer Customer Experience B2C B2B 370

Retail TouchPoints

MAY 3, 2023

As sustainability has become increasingly urgent in higher-level executive discussions, store design teams have had to face a new creative reality: that they need to integrate sustainability into every facet of their work, from the raw materials that go into the products they choose to the use of greenery and natural light in the finished designs.

Beauty and Health 304

Beauty and Health Document Consumer Operations 304

Retail TouchPoints

NOVEMBER 6, 2023

But Princess Polly isn’t focused solely on being in more stores; the Australia-based retailer has multiple priorities that “reflect a holistic approach to growth and sustainability ,” according to Courtney Dres, Chief Merchandising Officer of Princess Polly in an interview with Retail TouchPoints.

Fashion 244

Fashion Omnichannel Operations Consumer 244

Retail TouchPoints

NOVEMBER 14, 2023

Sustainability goals are all well and good, but too often they remain just that — goals rather than actual, measurable achievements. Bergmeyer+ represents an attempt to help retailers create specific, granular and achievable sustainability plans, offering both consulting and operational services to turn those plans into realities.

Operations 264

Operations Supplies Retail Shipping 264

Retail TouchPoints

MAY 3, 2023

Sustainability has come to the fore as consumers become more conscious of how their purchases are impacting their local communities and the environment. These shoppers are willing to pay a premium for sustainability, provided that these products have distinct benefits.

Retail 268

Retail Supplies Omnichannel Consumer 268

Retail TouchPoints

SEPTEMBER 25, 2023

“The six designers launching collections today are already independently incorporating sustainability into their personal brands and have expressed that using these lower-impact materials is really important to them moving forward,” said Caitrin Watson, Director of Sustainability at Shein in a statement.

Fashion 221

Fashion Apparel Supplies Shipping 221

Retail TouchPoints

NOVEMBER 2, 2022

Many companies claim to be sustainable and ethical, but can they prove it? Given fashion’s impact on the environment and growing external pressures, retailers and manufacturers should consider effective and verifiable ways to support a sustainable future today. A few ways fashion brands can be more sustainable now include: 1.

Fashion 304

Fashion Supplies Consumer Clothing 304

Forrester eCommerce

APRIL 22, 2022

The concept of ‘sustainability’, as we know it today, was first introduced in 1987 in the famous Brundtland (for Dr. Gro Harlem Brundtland) Report produced by several countries for the UN.

Presentation 195

Presentation Technology Operations 195

Retail TouchPoints

JUNE 9, 2023

Luxury retail brands are making sustainability a priority more than ever before. As luxury retail continues to move with the times, increasing sustainability is sure to become an even bigger part of their strategies for success going forward. Sustainability can be highly data-driven.

Supplies 239

Supplies Operations Shipping Costs Customer 239

Retail TouchPoints

SEPTEMBER 9, 2022

The apparel industry’s enormous global environmental impact has made it a primary focus of sustainability efforts, and consumers — or at least a significant portion of them — want to do their part. A recent survey reveals what will be required to steer more shoppers toward sustainable products produced in socially conscious ways.

Apparel 329

Apparel Consumer Fashion Information 329

Retail TouchPoints

JANUARY 15, 2024

Three-quarters of CEOs say sustainability is a major initiative for their organization, according to research from Deloitte, and 20% said they’re investing to “significantly improve” sustainability. Williams explained that sustainability “threads its way through the company” to reflect on this vision, and to be “the consumer’s choice.”

Supplies 242

Supplies Operations Food and Beverages Consumer 242

Retail TouchPoints

MAY 16, 2023

Crocs has announced that it will push back its timeline to reach net-zero carbon emissions by a decade to 2040, while Nike is facing a lawsuit that accuses the retailer of greenwashing by “falsely and misleadingly” marketing certain products as sustainable and environmentally friendly.

Consumer 256

Consumer Retail Marketing Operations 256

Forrester eCommerce

MARCH 7, 2023

Photo Copyright: Abhinav Sunil Sustainability in digital communications, data transmission, networking, and telecommunications is a critical component for climate action. Sustainability efforts in telecommunications have to span efforts in hardware as well as software; they […] of global electricity use.

Telecommunications 195

Telecommunications Consumer Information Mobile 195

Retail TouchPoints

JULY 6, 2023

Sustainability is an enormous social issue and it’s here to stay. That is why it’s no surprise that when surveyed , 71% of retail leaders indicated that they were prioritizing sustainability in their business. But there is more to sustainability than enticing customers to engage with the brand’s products and services.

Customer Loyalty 235

Customer Loyalty Customer Retail Financial Services 235

Retail TouchPoints

APRIL 27, 2023

For example, most consumers today are concerned about carbon emissions, climate change and sustainability. However, one sustainable investment management firm’s data indicates that ecommerce can generate 17% less greenhouse gas emissions than brick and mortar retail shopping, and other studies report similar ecommerce advantages.

Shipping Costs 276

Shipping Costs eCommerce Customer Shipping 276

Retail TouchPoints

SEPTEMBER 29, 2022

There are signs of a disconnect between consumers and retailers when it comes to sustainability. A recent report has found that two-thirds of consumers are willing to pay more for sustainable products than retailers expect — and reveals that consumer preference for recommerce models is also being underserved. A Starting Point.

Retail 348

Retail Fashion Supplies Apparel 348