GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. A 5% increase in customer retention can lead to a 25% to 95% increase in profits.

B2B 146

B2B eCommerce Customer SEO 146

BigCommerce

MARCH 30, 2018

In this post, we’ll look at the data available to help you determine: If a subscription service will work for your target customers (i.e. A subscription website is a site that collects a recurring payment from customers in exchange for recurring product replenishment or on-going service. In 2016, that revenue jumped to $2.6

Subscription 345

Subscription Payments eCommerce Payment Services 345

Smile.io

JULY 7, 2023

Here are the top five benefits of building an online brand community. Removes dependency on ads and promotions for traffic There has been a deep reliance on ads to aquire customers to make that first purchase or simply create brand awareness. Would your business continue to be top of mind for new and repeat customers?

Customer Retention 83

Customer Retention Blog Customer Experience Jewelry 83

Smile.io

MAY 8, 2023

Loyalty programs, no matter how big or small, all have two goals–to provide value to customers and to retain customers. Nordstrom is a multi-billion dollar company with retail stores across North America as well as its ecommerce store which serves customers in 98 countries. What is The Nordy Club?

Department Stores 46

Department Stores Events Workshop Apparel 46

Sailthru

SEPTEMBER 17, 2019

There are infinite combinations of skin type and coloring, bone structure and facial features, so no two beauty customers are the same. And they are, based on Sailthru’s third Retail Personalization Index, where Ulta joins Sephora in the top 10. However, Ulta’s loyalty lies primarily within the app. The app boasts a 4.9

Retail 60

Retail Gifts Books Omnichannel 60

Smile.io

OCTOBER 22, 2021

With extremely high purchase frequency and an ever-broadening line of products, customers have more options than ever before. With rewards, these brands have been able to encourage customers to join, engage with, and share their community with others, helping them retain more customers and increase customer lifetime value.

Social Media 76

Social Media Customer Loyalty Subscription Blog 76

lateshipment

MAY 28, 2020

Now put your customer in the same situation. — Brian LeVine (@BEL1177) December 28, 2018. Read till the end to learn how you can deal with late deliveries and spur customers to spend more on your brand! Read till the end to learn how you can deal with late deliveries and spur customers to spend more on your brand!

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

Smile.io

MARCH 28, 2023

team regularly covers loyalty and rewards programs in small businesses and major large brands. Marriott Bonvoy Rewards is a perfect example of a rewards program that is recognizable and yet has reinvented itself multiple times. In other words, is it a 5-star program or worthy of a negative review?

Travel 46

Travel Gifts Books Recommendation 46

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? We researched tons of loyalty programs and a few brands stood out to us!

Customer Loyalty 66

Customer Loyalty Customer Travel Customer Retention 66

Jumpshot

APRIL 20, 2018

We were curious about the potential of this new program so we looked at the data. In addition to the convenience of shopping across Google platforms, Shopping Actions is starting to integrate with the retailer’s existing loyalty rewards. So now, retailers are finally able to reach more potential customers than even Amazon.

Payments 84

Payments Shopping Carts Mobile Retail 84

Ecommerce Platforms

SEPTEMBER 1, 2022

Management tools: A good POS should include a range of management tools, for organizing your staff, your inventory, and even customer relationships. After all, as a small business, you already have a number of important purchases eating into your budget. What to Look for in a Cheap POS System? Consider investing in ecommerce.

POS 197

POS Payment Services lightspeed Payments 197

Sailthru

NOVEMBER 20, 2018

Between low unemployment and high consumer confidence, eMarketer projects this year’s holiday sales to top $1 trillion for the first time. As our Chief Commercial Officer Cassie Young told Forbes , “Training customers to buy only on promotion works against the long term customer value of a business.”. But they’re also dangerous.

Shipping Costs 83

Shipping Costs X-cart Gifts Shipping 83

Sailthru

SEPTEMBER 17, 2019

There are attribute-based and collaborative filtering product recommendations, perfect for converting new customers. There are also more behavior- and interest-based recommendations for repeat customers, who help personalization efforts. Adidas delivered record results in 2018, increasing profits by 45%. So far, so good.

Retail 68

Retail Shopping Carts Recommendation Fashion 68

GetElastic

OCTOBER 24, 2019

Customer Appreciation. There are a number of ways to transform a casual customer into a repeat loyal one. It can be as simple as demonstrating how important they are: Acknowledge birthdays and other holidays with the help of email, instant messengers or SMS Provide individual exclusive discounts Offer loyalty cards.

eCommerce 120

eCommerce SEO Shopping Carts B2C 120

GetElastic

NOVEMBER 10, 2021

While the number of options can at first seem disorienting, the majority of modern customers are using more than one channel to engage with brands and could have anywhere up to 20 touch points before buying. A chatbot is a computer program designed to simulate human conversation, either as voice or text communication.

Payment Services 78

Payment Services eCommerce Payments Banking 78

ROI Revolution

JUNE 30, 2021

billion in 2018. Amazon shoppers who buy from a small business before June 20 will also get a $10 Prime Day credit. By 2025, brick-and-mortar sales will experience a weak 0.9% yearly growth, with ecommerce at 13% and total retail at 3.4%. By the end of 2022, programmatic ad spend will approach $100B. billion in sales. billion in sales.

eCommerce 78

eCommerce Payments X-cart Small Business Retail 78

Smile.io

FEBRUARY 1, 2022

They even reward their loyal customers through their Unwrap Rewards program and tiered-VIP program. With non-gendered product collections including: Tees, Tanks, Sweatshirts, Hoodies, All-Over Tees, and Black Lives Matter, customers can feel comfortable and confident shopping for whatever clothing catches their eye.

Beauty and Health 68

Beauty and Health Accessories Fashion Clothing 68

BigCommerce

FEBRUARY 23, 2018

Costco is willing to go to great lengths to keep their customers satisfied. After a year hiatus from having the top Net Promoter Score (NPS), Costco is back in the top spot. The math is simple behind Costco’s business: Loyal customers who buy repeatedly are more profitable than ones that buy once. Why you need one.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Ecommerce Platforms

APRIL 13, 2020

Top 7 Magento Alternatives. Adobe finally bought it in 2018. However, plenty of small businesses utilize the open-source version (especially business owners with the programming smarts to make the most out of it). But as open-source software, its true potential is unlocked by users boasting coding know-how. Let's jump in!

Magento 104

Magento Shipping Costs Volusion Merchant Services 104

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Based on our data at Smile.io , 35% of an ecommerce store’s revenue comes from the top 5% of customers. The benefits increase as you ascend the VIP tiers.

Customer Loyalty 75

Customer Loyalty Customer Jewelry Social Media 75

SellBrite

JANUARY 17, 2018

Businesses that are able to adapt to this demand and provide the most user-friendly mobile commerce experiences will stand out to buyers in 2018 and have a clear competitive advantage over less savvy sellers. Over the past 17 years, consumers have been spending increasing amounts of money online. Ecommerce sales jumped from $7.3

Merchant Services 145

Merchant Services Mobile Social Media Payment Services 145

Smile.io

APRIL 23, 2024

Customers can find a full range of products to suit all their travel needs, from carry-on and full-sized suitcases to accessories like packing cubes, jewelry cases, and more.     for 10% Dragon’s Offer: 1.6M We’re highlighting 25 DTC brands powered by Shopify and Smile.io

Shopify 72

Shopify Food and Beverages Beauty and Health Accessories 72

Kissmetrics

MARCH 30, 2018

And these figures do tell us a lot about major changes in consumer behavior that will continue to evolve in 2018. But ultimately from a business perspective, you want to provide seamless and consistent customer experience across all sales channels and reach that omnichannel zen. Why do businesses still want that foot traffic?

eCommerce 210

eCommerce eCommerce Marketing Marketing Shipping Costs 210

Smile.io

JANUARY 17, 2023

million shoppers placing orders from brands using Smile loyalty programs. We clearly have some really great ecommerce brands trusting Smile with their loyalty programs so we thought it’s time to shout out a few that really stuck out this year–the top 10 best loyalty programs of 2022.

Customer Loyalty 60

Customer Loyalty Customer Subscription Omnichannel 60

BigCommerce

DECEMBER 20, 2017

That latter reason had me asking these crazy smart, crazy successful folks what was on the horizon for ecommerce in 2018. That focus on 2018 was important –– and asking them after Cyber Five even more so. That focus on 2018 was important –– and asking them after Cyber Five even more so. Ecommerce Growth Strategies For 2018.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Smile.io

OCTOBER 23, 2019

Editor’s Note: This post was originally published on August 21, 2018 and was updated for accuracy and comprehensiveness on October 23, 2019. After thinking for a few seconds my answer came to me - Lululemon, because they make me feel like more than just a customer. What is your favorite brand and what is it about them that you love ?”

Customer 38

Customer Customer Loyalty Customer Experience Marketing 38

Smile.io

SEPTEMBER 13, 2023

Loyalty is essential to growing your ecommerce business. With all the competition and new ecommerce brands emerging in different industries, having a loyal customer base is needed to remain in business for a long time. million liters of water since 2018 and has since become a B-corp company.

Reference 51

Reference Outdoor Subscription Accessories 51

Ecommerce Platforms

JANUARY 12, 2023

Go to the top. Marketing campaigns: Collect emails at the checkout for re-engaging with customers and building long-term relationships. Easy-to-use interface : A single back-office environment makes it easy to manage products, payments, and customers in the same place. Our pick: Shopify POS. Ease of use. Try Shopify POS.

POS 104

POS Payment Services Shipping Costs Payments 104

Ecommerce Platforms

JANUARY 12, 2023

Go to the top. Marketing campaigns: Collect emails at the checkout for re-engaging with customers and building long-term relationships. Easy-to-use interface : A single back-office environment makes it easy to manage products, payments, and customers in the same place. Our pick: Shopify POS. Ease of use. Try Shopify POS.

POS 104

POS Payment Services Shipping Costs Payments 104

Smile.io

MAY 24, 2023

It’s estimated that more than 90% of companies across ecommerce industries have some type of loyalty and rewards program. A rewards program is a great marketing and retention strategy for building a brand that sustains longevity and success. Building a community of loyal customers is the result of a rewards program.

Customer 63

Customer Social Media Events Blog 63

Kissmetrics

APRIL 10, 2018

47% of customers surveys say that they didn’t have a positive live chat experience in the last month. I’m going to show you how to wow your customers with Facebook Messenger. I’ll help you figure out how to do this so well it won’t just improve your customer experience, it will also boost your sales. This is important to remedy.

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225

Kissmetrics

MARCH 19, 2018

Aside from hearing it as the chorus in a rock n’ roll classic , it’s a phrase you never want to come from your customers. No customer satisfaction = no retention. No retention = shrinking customer base. It will first and foremost be about the experience – and customer satisfaction – you provide. “It

Customer 208

Customer Social Media Shipping Costs Recommendation 208

Ecommerce Platforms

FEBRUARY 20, 2020

Stick with me to the end and discover all the key features, pricing details, available hardware, as well as the ideal target market for each of the top POS systems. Customer Support. Many are planning to drastically improve their overall in-store efficiency by implementing the best retail POS systems. What Is A Retail POS System?

POS 118

POS Payment Services Merchant Services lightspeed 118

Sailthru

FEBRUARY 5, 2020

In many cases, poor customer data management will be the catalyst. We all know that customer data is crucial for personalization, especially in the earliest stages of the customer journey as you’re still establishing that relationship. When you ask for customer data, you should be crystal clear about why you’re asking.

Customer Data 97

Customer Data Customer Multi-channel Mobile Payments 97

Ecommerce Platforms

FEBRUARY 20, 2020

Stick with me to the end and discover all the key features, pricing details, available hardware, as well as the ideal target market for each of the top POS systems. Customer Support. Many are planning to drastically improve their overall in-store efficiency by implementing the best retail POS systems. What Is A Retail POS System?

POS 104

POS Payment Services Merchant Services lightspeed 104

Optimizely

DECEMBER 4, 2018

While before we talked about Black Friday and Cyber Monday separately, in 2018 the two officially merged into one giant shopping weekend. Black Friday 2018 saw sales grow 23.6% However, it’s always inspiring to see what other brands are doing and understand how top ecommerce marketers think about BFCM messaging to their buyers.

Gifts 186

Gifts Omnichannel Shipping Costs Marketing 186

BigCommerce

APRIL 18, 2018

This guide is structured to cover the most vital ecommerce metrics at each stage of the sales funnel of an ecommerce business and their customers’ lifecycle. Cost Per Acquisition (CPA): This is the amount you pay for a customer acquisition (lead or sale, this is defined by you) based on your marketing efforts. Product Discovery.

Download 418

Download eCommerce Social Media Shopping Carts 418