Retail TouchPoints

JULY 12, 2022

Hundreds of millions of people visit ecommerce websites every day, a number that only escalates during major shopping events like Amazon Prime Day or Cyber Monday. Quitting online shopping may be tougher than taking a break from our smartphones. Enter content governance.

eCommerce 273

eCommerce Merchant Services Social Media Operations 273

Groove

MARCH 3, 2022

What Is Data-Driven Decision Making? Data-driven decision making involves businesses taking advantage of the statistics, metrics and data that they have available to direct their business decisions. However, one of the greatest things about using data to make decisions is that it is not limited to a specific role or industry.

Merchant Services 195

Merchant Services Subscription eCommerce Reference 195

Retail TouchPoints

MAY 5, 2023

What we see, and what many other companies are seeing as well, is shoppers are looking for personalized, immersive experiences when they engage with beauty brands,” said Sonia Khemiri, Founder and Owner of Beautyque NYC in an interview with Retail TouchPoints. Beauty and beauty brands are very personal.

Technology 278

Technology Events Games Customer 278

Groove

APRIL 8, 2020

The true value that a HubSpot agency partner offers is their experience with helping multiple companies utilize this technology specific to each company's efforts and business plan. Here are 4 benefits your eCommerce business will experience shall you choose to work with a partner: Experienced HubSpot support.

Recommendation 370

Recommendation Management Marketing SEO 370

Retail TouchPoints

MAY 8, 2023

Invest in video – Andrew Frank, a VP and Analyst at noted technological research and consulting firm Gartner, recommends video ads as a controllable and less volatile ad format for driving traffic and awareness. KPIs that will enable retailers to manage spend are ones that are tied to business results.

Marketing 311

Marketing Technology Social Media Recommendation 311

Retail TouchPoints

SEPTEMBER 8, 2021

It’s no secret that Amazon is the ecommerce titan. Amazon has completely upleveled what a high quality ecommerce experience looks like for consumers. A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it.

Merchant Services 236

Merchant Services Shipping Costs Payment Services Fulfillment 236

Retail TouchPoints

SEPTEMBER 2, 2022

Operational efficiency in ecommerce has never been more important. In tandem, the world’s focus on climate change and carbon neutrality has turned businesses’ attention to how they can raise their environmental credentials. Inflation has tightened margins and supply chain issues have caused havoc with inventory planning.

Online Retail 246

Online Retail Shipping Costs Retail Supplies 246

Retail TouchPoints

JULY 29, 2021

business collapsed, saddled with debt. The toy market certainly had a very good pandemic, with families at home and keen to keep themselves and their children busy. With stores closed for most of the year, ecommerce was the main driver of this growth. In 2017, the U.S. Profits at Barbie and Hot Wheels firm Mattel were $126.6

Toys 306

Toys eCommerce Omnichannel Gifts 306

Retail TouchPoints

FEBRUARY 9, 2021

Bolstering that finding is research by eMarketer which indicates that direct-to-consumer (D2C) ecommerce sales will expand to $18 billion in 2021. Of course, an ecommerce platform is only effective when it accommodates a smooth and enjoyable customer journey. As such, digital, D2C, and CPG are all gaining momentum in unison.

Food and Beverages 303

Food and Beverages Omnichannel Social Media Consumer 303

Ecommerce Platforms

OCTOBER 4, 2022

In North America alone, false refund claims made to ecommerce retailers accounted for a staggering 29% of fraud losses in 2021. By combining both fraud types, the total amount of profit loss can increase to 59% for an ecommerce company. Chargebacks are an ongoing struggle for both eCommerce and brick-and-mortar merchants.

Merchant Services 195

Merchant Services Payment Services Banking Payments 195

Retail TouchPoints

MAY 16, 2022

The surge in ecommerce shopping over the past two years means shoppers have more choice than ever before, and DTC retailers need to present a good reason for shoppers to choose them over one of the giants. However, finding the right story is easier said than done. Selection alone is no longer a sufficient differentiator.

Social Media 318

Social Media Specialty Retailers Presentation Apparel 318

Retail TouchPoints

AUGUST 16, 2021

As ecommerce matures into adulthood, consumers are taking for granted the ability to return and exchange items at will. Change your business’ attitude on returns. According to the National Retail Federation (NRF), the U.S. market saw over $400B in returns in 2020. That is a significant amount of capital tied up in the returns channel!

Retail 336

Retail Shipping Costs Supplies Shopify 336

Retail TouchPoints

MARCH 24, 2023

No ,” said Andrew Lipsman, Principal Analyst for Retail and Ecommerce at Insider Intelligence in an interview with Retail TouchPoints. No ,” said Andrew Lipsman, Principal Analyst for Retail and Ecommerce at Insider Intelligence in an interview with Retail TouchPoints. Is it their audience? Is it data?

Retail 266

Retail Multi-channel Financial Services Merchant Services 266

Inflow Insights

OCTOBER 2, 2018

If you want to improve SEO or SEM results for your eCommerce site, should you hire a marketing agency to help you? To help you with this decision, we looked at data from Glassdoor to see what salaries are being offered today for eCommerce SEO or SEM professionals. The most common job title we saw was SEO analyst.

SEO 157

SEO eCommerce Marketing Management 157

GetElastic

OCTOBER 27, 2021

If you’re launching any sort of business you’ve thought about payment processing. With so many choices in the marketplace, the selection process can be a daunting one depending on what works best for your business. What is you geographic coverage? What software and hardware do I need? Are you priced competitively?

Payment Services 148

Payment Services Payments Merchant Services PayPal 148

Retail TouchPoints

JUNE 27, 2022

Retailers need to readjust their strategies business-wide as they prepare to meet empowered customers who have more choices than ever in a tough economy that’s giving them more reasons than ever to seek out the best price — wherever it may be. Marketplaces Forcing Retailers to Get Unique.

Shipping Costs 249

Shipping Costs Omnichannel Customer Retention Retail 249

Optimizely

MAY 15, 2018

It’s almost time for the Internet Retailer Conference & Exhibition , AKA IRCE — the massive ecommerce conference with the largest expo hall in the industry. Break Point: The Reality of US Ecommerce Today. This data seems to suggest that ecommerce retailers are prospering, but the future for brick and mortar stores is bleak.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Retail TouchPoints

NOVEMBER 10, 2023

Whether you’re looking for a deeper understanding of the implications and applications of retail media or need a down-and-dirty explainer on what retail media actually is, you’ve landed in the right place. Read on to learn: What is retail media? What is a retail media network? 10, 2023 What is retail media?

Retail 285

Retail Social Media Multi-channel Channel 285

Retail TouchPoints

MAY 24, 2022

Retail is just like any other business category — a buzzword symbolizing an abstract concept gains traction, and the excitement takes over before there’s actually time to use that word in a sentence. Essentially, we lack a couple of concrete examples of how that idea could play out for brands in a winning way.

Retail 300

Retail Technology Consumer Omnichannel 300

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. of overall retail sales came from ecommerce, up from approximately 13.4% So what do you do? 11 through Dec. 24, 2020), or 2.4%

Shipping Costs 276

Shipping Costs Merchant Services Retail Electronics 276

Retail TouchPoints

JUNE 28, 2022

Over a longer-term period, the Fetch Price Index Inflation Report: Record Breaking Grocery Prices Changing How Consumers Shop , which examined 375,000 shoppers’ habits over 195 million in-store and ecommerce purchases over 24 months , showed that consumers were purchasing fewer items, with a year-over-year decline in units per trip of 10.2%.

Customer Data 283

Customer Data Customer Retail Consumer 283

Retail TouchPoints

JANUARY 20, 2022

The last year and a half has been tremendously disruptive to all kinds of businesses, particularly the retail industry. But supply chain disruptions resulting from the pandemic forced many store managers to go rogue and do whatever was needed to stay in business. But that’s only part of the story.

Shipping Costs 249

Shipping Costs Merchant Services Retail Supplies 249

Retail TouchPoints

DECEMBER 30, 2021

Federal data indicates that impostor scams and ecommerce fraud topped the list. Millennials, aged 25 to 40, are much more likely than older generations to suffer eCommerce fraud and business/government impostor scams. Consumers in every age bracket are in fraudsters’ sights. The youngest group of consumers is Generation Z.

Merchant Services 283

Merchant Services Customer Payment Services Social Media 283

Retail TouchPoints

FEBRUARY 12, 2021

The study draws on the expertise of its team of global analysts covering 100 countries around the world to identify the traits that will define consumer behavior this year. 2020 put a new spin on the old adage, “You don’t know what you have until it’s gone.” Businesses must also account for generational preferences.

Consumer 347

Consumer Omnichannel Events Customer Experience 347

Retail TouchPoints

OCTOBER 16, 2020

Prime Day 2020 will likely prove to be a success, according to Rachel Dalton, Director of Ecommerce and Omnichannel Insights at Kantar. For retailers anticipating an ecommerce-heavy Q4, a longer season theoretically allows them to minimize sales spikes and fulfillment challenges. billion in third-party sales and $1.4 While the $3.5

Small Business Retail 164

Small Business Retail Events eCommerce Definition 164

Retail TouchPoints

JUNE 27, 2023

But what will really drive retail media’s growth over the next few years will be a maturation of the business itself, with retailers branching out beyond the basic website-based offerings of retail media 1.0 One thing to be sure of is that retail media is set to grow significantly in both size and scale.

Retail 256

Retail White Paper Customer Experience Marketing 256

Retail TouchPoints

NOVEMBER 10, 2020

From household name brands declaring bankruptcy, to Amazon consolidating its ecommerce dominance, to curbside delivery options becoming a coveted competitive differentiator across categories ranging from electronics to grocery to fashion, the landscape for retailers looks radically different than it did 12 months ago.

Retail 289

Retail Shipping Costs Fulfillment Shipping 289

Retail TouchPoints

MAY 27, 2021

They join a growing roster of retailers that are expanding their online reach by allowing third-party brands to sell directly through their ecommerce sites , bypassing traditional wholesale relationships. Google’s recent partnership with Shopify was referred to by analysts as “pivotal” in its efforts to compete with Amazon.

Retail 238

Retail Fulfillment eCommerce Department Stores 238

Inflow Insights

JANUARY 21, 2022

If your eCommerce business wants to scale up your pay-per-click (PPC) campaigns, you might wonder if PPC management software is the solution. Get ready to learn: What PPC management software tools are. What this software can (and can’t) do. What is PPC Management Software? But, is it too good to be true?

PPC 110

PPC Management eCommerce Recommendation 110

Retail TouchPoints

SEPTEMBER 14, 2022

In fact, Accenture predicts that social commerce will grow 3X as fast as traditional ecommerce over the next three years. [Editor’s Note: Check in tomorrow, Sept. 14, for an inside look at one brand that has found the secret to livestream success.]. “If If you build it, they will come.” is livestream shopping. In the U.S.,

Social Media 270

Social Media Consumer Fashion Shopify 270

Retail TouchPoints

OCTOBER 19, 2022

Retail has managed to bounce back from the depths of the pandemic and remain strong even in the face of high inflation, and while ecommerce continues to climb, brick-and-mortar remains absolutely vital. The past two years have proven that the store is anything but dead. There’s nothing wrong with getting the basics in place first.

Shipping Costs 271

Shipping Costs Omnichannel Webinar Operations 271

ESW

AUGUST 6, 2023

DTC ecommerce channels are uniquely capable of accommodating such pivots and changes nearly instantly. Back to School 2023 Trends and Predictions What can brands and retailers expect this Back to School season? Online and Omnichannel Shopping Gain Popularity Where consumers shop is as important as what they shop for.

Consumer Electronics 78

Consumer Electronics Electronics Retail Apparel 78

Retail TouchPoints

NOVEMBER 16, 2020

Combined with 3D scanning, AR has the potential to open up new avenues for ecommerce retailers. For ecommerce retailers — particularly those in the fashion sector — this represents a massive opportunity to heighten sales, lower returns and offer customers a new way to shop online. The Problem With Fashion Etail.

Fashion 191

Fashion Retail Shipping Costs Clothing 191

Retail TouchPoints

OCTOBER 27, 2021

A customer journey that started from a mobile ad, followed by a trip or two to a physical store during the research phase before completing the conversion online through an ecommerce store, is difficult to map, let alone derive insights for the post-purchase experience. The Decline of Click-Based Attribution. Game Theory Meets Attribution.

Multi-channel 297

Multi-channel Games Retail Social Media 297

GetElastic

SEPTEMBER 7, 2021

It wasn’t too long ago that I was in my local Whole Foods, staring blankly at what felt like 400 different types of vitamins. All thanks to eCommerce subscriptions. In 2020 subscription ecommerce sales took off with 41% growth, according to eMarketer. Primarily, more and more brands have embraced eCommerce subscriptions.

Subscription 148

Subscription eCommerce Shipping Costs B2B 148

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 236

Payments Payment Services Customer Experience Social Media 236

Retail TouchPoints

JANUARY 3, 2023

subscription ecommerce sales will continue to see double-digit growth over the coming years, swelling from $33.48 For obvious reasons, diaper brand Freestyle also has made subscriptions core to its business strategy. Despite rumblings of consumer fatigue, Insider Intelligence research indicates that U.S. billion in 2024.

Subscription 265

Subscription Beauty and Health Food and Beverages Shipping Costs 265