Retail TouchPoints

SEPTEMBER 15, 2023

and the teams that use them often have different definitions for the same fields, calculations and KPIs. Data pipeline owners have tried to address this challenge in many different ways, most of them involving the retroactive creation of data catalogs to define and label data post-mapping and processing.

Definition 328

Definition Improvements Management Information 328

Retail TouchPoints

APRIL 10, 2024

I’m actually hoping that this unites us — this is something that everyone can agree on and should bring us together as Americans.” Donnelly sat down with Retail TouchPoints to share what he learned about our surveillance economy and what a more ethical, healthy path forward might look like for both consumers and companies.

Retail 278

Retail Technology Consumer Other 278

Retail TouchPoints

APRIL 17, 2024

But instead of running after the same moving target everyone else is chasing, a smarter question for leaders to ask is, “What’s missing in society, and what do people feel they’re lacking in their lives?” Both options offer a path to success, but each requires a different business model.

Consumer 130

Consumer Leisure Customer Books 130

Retail TouchPoints

DECEMBER 11, 2023

Lucky for you, video marketing experts have been optimizing their content for a while now, matching high-performing types of videos to different — and crucial — marketing objectives you’ll need to get your app out there! Example: [link] About Us videos. Where to even begin?

Marketing 306

Marketing Download Social Media Information 306

Retail TouchPoints

SEPTEMBER 7, 2022

Tools like storytelling and narrative, tone of voice and key visuals help brands create transformational rather than transactional experiences that connect us, regardless of demographics or generational differences. What can you show, tell and teach the consumer? So what does this mean for brands?

Customer Experience 289

Customer Experience Customer Social Media Arts 289

Retail TouchPoints

JANUARY 22, 2024

These days, the task of making that happen for Kimberly-Clark brands falls to Ford, who has led digital product strategy for CPG there for over five years. on websites and apps, FullStory helps brands get a real-world understanding of what consumers are seeing, doing and even feeling when on their digital platforms.

Consumer 264

Consumer Customer Information Customer Experience 264

Retail TouchPoints

JANUARY 18, 2024

We also see AI giving us some really interesting opportunities within our guest services areas, to bring in more data and insights when customers contact us. And [we’re also exploring use cases] in content creation to allow us to develop content that’s more personalized.

Merchant Services 298

Merchant Services Retail Definition Technology 298

Retail TouchPoints

JUNE 22, 2023

So what can AI teach us about the human mind at work? The insights we can glean there can teach us a lot about how we shop, not just for clothes and shoes but for just about anything we buy. The insights we can glean there can teach us a lot about how we shop, not just for clothes and shoes but for just about anything we buy.

Magazine 289

Magazine Clothing Games Consumer 289

Retail TouchPoints

FEBRUARY 14, 2024

Retail TouchPoints sat down with Grover to check in on how his latest marketplace endeavor is evolving and get a peek into his crystal ball for what lies ahead in the marketplace landscape. Retail TouchPoints: What makes SPO stand out in the sea of other marketplaces? We’re on the path to doing that.

Fulfillment 247

Fulfillment eCommerce Other Consumer 247

Retail TouchPoints

APRIL 5, 2023

Rather than simply providing real estate, we curate the experience customers are going to enjoy and let them vote for what they want,” Yalof explained. “We If you go back to what we looked like before COVID, it was a “power” shopping experience: you would move from one store to the next to find amazing bargains.

Food and Beverages 306

Food and Beverages Operations Consumer Omnichannel 306

Retail TouchPoints

MAY 12, 2023

Also in line with other major tech players, Meta made it very clear that AI was nothing new for the company, highlighting the fact that it has been using artificial intelligence on its platform for years at a press event announcing the new AI tools.

Events 278

Events Games Marketing Operations 278

Retail TouchPoints

AUGUST 8, 2023

Retail TouchPoints asked executives from five different brands to share: Why Threads has been valuable for their companies and consumers; How they’re integrating Threads into their social strategies; What methods have worked well so far; and Lessons they would share with other business executives. Why is Threads Valuable?

Social Media 245

Social Media Customer Beauty and Health Consumer 245

lateshipment

MARCH 22, 2024

Born during the pandemic, they’ve grown from a one person operation to a global store, catering to customers all over US, Europe and Canada. Would you like to throw some light on what happened in those early days and how the brand started out? I watched some tutorials and I started making masks. I gave them out for free.

Shipping Costs 130

Shipping Costs Shipping Gifts Customer Experience 130

Retail TouchPoints

FEBRUARY 15, 2023

For us, we have such an amazing fan base, and that fan base goes from ‘I have never touched a guitar in my life, but I am deeply rooted in music culture’ all the way to the most amazing and world-renowned artists — and everything in between. Ultimately, the thing that is most meaningful to Gibson is continuing to make music matter.

Customer 290

Customer Customer Experience Accessories Retail 290

Retail TouchPoints

NOVEMBER 14, 2023

In our first conversation with [SMS CEO and Founder] Annie Bevan, she kept repeating that ‘You have to be specific about what you mean and what you can do,’ when it comes to sustainability initiatives,” said Davies in an interview with Retail TouchPoints. That’s a profound difference. That’s meaningful and profound work.

Operations 278

Operations Supplies Retail Shipping 278

Retail TouchPoints

JUNE 21, 2023

No registration is required to participate, making the program even more inviting. The program is designed to serve as a starting point to help inspire people to get creative, and it’s flexible enough to fit with different people’s paces and learning styles. Delivering on convenience isn’t just about the classes themselves.

Customer Loyalty 271

Customer Loyalty Customer Arts Omnichannel 271

Retail TouchPoints

APRIL 10, 2023

Source: Pandora) Best known for its charm jewelry, the “affordable luxury” brand sells more than 100 million pieces every year, making it the largest jewelry brand in the world by volume. We need to make sure that the rollout, and what we roll out when, is all very coordinated, otherwise one bit will fail and then the whole chain breaks.”

Jewelry 283

Jewelry Omnichannel Operations Technology 283

Retail TouchPoints

AUGUST 14, 2023

The Kizik brand was developed by Mike Pratt to make a necessary product (sneakers) easier for everyone. That’s what drives our innovation team and our product team. We’ve done a lot of surveys and we’ve captured a lot of data — and what drives footwear sales is fashion and comfort,” he said.

Technology 246

Technology Fashion Consumer Marketing 246

Retail TouchPoints

NOVEMBER 20, 2023

Matt Kawadler: I’ve been involved in building DTC brands for about 10 years, and what they’re missing is that whole channel of offline revenue, which ends up being 35% of apparel purchases. We need to service those customers where they are, so moving into brick-and-mortar makes a lot of sense. What will that include?

Apparel 239

Apparel Operations Channel Clothing 239

Retail TouchPoints

OCTOBER 17, 2023

In its original incarnation, Bed Bath & Beyond (BB&B) was defined by its in-store experience: exploring exactly what was included in the “beyond” category, checking out the gizmos and gadgets near the cash wrap and then redeeming those ubiquitous 20% off coupons at checkout. RTP: What do you see for the future of the new BB&B?

Drop Ship 278

Drop Ship Shipping Costs Outdoor Shipping 278

Groove

FEBRUARY 17, 2024

The right wording, formatting, and incentives can make retrieving an abandoned cart positively irresistible. Personalize your message by using the customer’s name (if possible) and reminding them of the exact items waiting for them in their cart. Use incentives to make great deals even better and more appealing.

Shopify 352

Shopify Gifts Mobile Shopping Carts 352

Retail TouchPoints

JULY 27, 2023

Not only are we feeling, but Damasio’s study also revealed that every decision we make is grounded in emotion. Going a step further than that, we actually can’t make a decision if we can’t feel. Today’s digital world is overrun with messages telling us we need to build trust and connect with consumers at all touch points.

Customer 236

Customer Marketing Consumer Toys 236

Retail TouchPoints

MAY 16, 2023

So for example, what we offer for Connected Fitness is all of our content on our hardware along with access to the app. The different app tiers will have different amounts of content experiences available to you at different price points. So there’s lots of opportunity for us to lean into that.”

Subscription 269

Subscription Improvements Consumer Other 269

Retail TouchPoints

DECEMBER 5, 2023

Although Hy-Vee has offered different components of retail media for some years, it has “been building in earnest” and officially launched Hy-Vee RedMedia , its full-scale retail media network early this fall, according to Jessica Enos, SVP of Retail Media for Hy-Vee, Inc. This is another way for us to reach those customers.”

Channel 264

Channel Management POS Demo 264

Retail TouchPoints

OCTOBER 26, 2023

I think a lot of retail media networks focused first on their on-site business and now they are thinking about off-site, but off-site is a very, very different ballgame. Retail TouchPoints: How have you managed to always be at the bleeding edge of what’s happening in digital advertising?

Retail 278

Retail Social Media Definition Marketing 278

Retail TouchPoints

MARCH 21, 2023

It feels like AI on a level we’ve never seen before, and its existence is massively exciting to all of us working in AI because it opens up so many new possibilities. Shoppers will be able to add expressiveness and nuance to their queries, explaining what they want in full sentences and expecting a reasonable response back.

eCommerce 298

eCommerce Technology Document Recommendation 298

Retail TouchPoints

JUNE 2, 2023

They are at the cusp of all things digital, which drives us on everything, from payment options to search — and ultimately, from a merchandising platform standpoint. Our customers are looking for a lot of different offerings and products, and they come to our site where we have hundreds of thousands of graphics and styles and categories. “It

Management 278

Management POS Shipping Costs Supplies 278

Groove

DECEMBER 13, 2019

With the launch of Life Tips, this model that I thought was going to make the world a better place one tip at a time. So I began to understand what’s happening with content, how to optimize content, how to make it work on the web. What sparked your interest in that in general? “I Living Improvements for Everyone.

eCommerce 358

eCommerce Marketing Social Media Travel 358

FastSpring

MARCH 4, 2024

Jon is a Senior Solutions Architect who has consistently demonstrated the embodiment of FastSpring’s core values – Make a Difference, Seek to Understand, and Act with Urgency – through his approach to life that has a focus on empathy and enthusiasm. So hopefully you were a little surprised when we announced it.

Merchant Services 130

Merchant Services Definition Management Other 130

Retail TouchPoints

SEPTEMBER 20, 2023

What has always worked really well for us, regardless of what the business decision is, is making decisions not because of a trend, but in a way that aligns with it ,” said Kenny Haisfield, Founder and CEO of Kenny Flowers in an interview with Retail TouchPoints. “A We saw the store as an opportunity to bring that back.”

Events 264

Events Outdoor Travel Clothing 264

Retail TouchPoints

DECEMBER 14, 2023

As Scout Elves flit in and out of houses (including this reporter’s) around the world, Pitts sat down with Retail TouchPoints to talk about the magic that drives the Elf on the Shelf’s success, and what lies ahead for the brand. So it’s a very simple tradition, which makes it easy for any family to adopt.

Books 263

Books Social Media Definition Merchant Services 263

Retail TouchPoints

SEPTEMBER 1, 2023

CEO Marc Rosen shared in a briefing that given the retailer’s “strong balance sheet,” it is taking cash flow generated by the business and reinvesting it in core initiatives that will help “make every trip to JCPenney count.” To make the in-store experience more inviting and productive, JCPenney will update its 650+ stores in various ways.

POS 260

POS Merchant Services Supplies Improvements 260

Retail TouchPoints

JANUARY 29, 2024

I’m sure you’ve heard the expressions, “what goes around comes around,” and “what’s old is new again.” These are certainly applicable to what we’re seeing in the retail industry right now. They don’t know how many people enter the fitting rooms and of those people, how many make a purchase. Active shoppers.

Retail 312

Retail Toys Fashion Technology 312

Retail TouchPoints

MAY 4, 2023

Shoppers can move and place furniture cards to create true-to-scale virtual furniture arrangements, as well as move the camera to zoom in on the product, view the piece in a different fabric or finish or view the furniture from different perspectives. Total net revenue for Q1 2023 was $2.8 billion , down 7.3% year-over-year.

Technology 305

Technology Customer Experience Omnichannel Improvements 305

Retail TouchPoints

APRIL 5, 2022

Mobile technology is transforming payments, making it easier, safer and more affordable for people to move and manage their money than ever before,” said Dan Schulman, President and CEO of PayPal at the time of the spinoff. For example, what you generally find in most checkouts [in a sector like grocery] are your standard Visa and Mastercard.

PayPal 361

PayPal Merchant Services Payment Services Cryptocurrencies 361

Retail TouchPoints

OCTOBER 24, 2023

What better place than a defunct mall to explore the future of retail and customer engagement? That’s exactly what attendees at Advertising Week NY did last week as thousands of marketing and brand executives descended on the former Manhattan Mall in midtown for the annual conference and trade show.

Food and Beverages 278

Food and Beverages Workshop Games Consumer 278

Retail TouchPoints

FEBRUARY 7, 2024

There are exceptions of course, and there are certain retailers that are ahead of the curve when it comes to applying digital tactics in stores, but for the most part the best retailers have been able to do is use their websites, apps and social feeds as listening tools to understand what their consumers want.

eCommerce 287

eCommerce Electronics X-cart Point of Sale 287