Optimizely

AUGUST 21, 2017

eTail East 2017 was a huge success. The conference brought together an audience of retailers large and small, alongside expert speakers who shared a number of cutting-edge ecommerce and omnichannel strategies. Here is the the best advice and boldest predictions from some of the top speakers at eTail East 2017.

Mobile 180

Mobile Magazine Fashion Omnichannel 180

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? While yes, many consumers today do prefer shop online as it can be more accessible and cater to personal preferences, it’s not the end of the brick-and-mortar store. There are 2.14 Source ).

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? While yes, many consumers today do prefer shop online as it can be more accessible and cater to personal preferences, it’s not the end of the brick-and-mortar store. There are 2.14 Source ).

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

RTP blog

JULY 8, 2019

By Jamie Crespi, Blis Direct-to-consumer brands have been wildly successful the last few years — look at makeup and skincare company Glossier, which was just valued at $1.2 And they’re not alone — a 2017 study showed that 67% of e-Commerce brands have opened physical spaces in the past several years.

Consumer 150

Consumer eCommerce Omnichannel Channel 150

BigCommerce

SEPTEMBER 12, 2017

Get your free comprehensive omnichannel report now. The purpose is to keep customers moving around within the brand ecosystem, with each channel working in harmony to nurture more sales and engagement.” We’ve also been referencing the importance of listing your product wherever consumers are already spending their time.

Channel 420

Channel Shipping Costs Consumer Multi-channel 420

Retail TouchPoints

APRIL 25, 2023

Blonder brings 20 years’ experience in omnichannel DTC and digital marketing, most recently as President of Global Ecommerce at Wolverine Worldwide. With performance luxury strongly resonating with EMEA consumers, Streichenberger’s focus will include expanding the brand’s ecommerce and store footprint.

Omnichannel 257

Omnichannel Consumer Operations eCommerce 257

Retail TouchPoints

MARCH 8, 2023

Best Buy has been moving steadily into “medtail” since its 2017 introduction of Assured Living services, which use non-invasive home sensors to help adult children remotely check on the health and safety of their aging parents.

Omnichannel 251

Omnichannel Supplies Technology Consumer 251

Fabric

JANUARY 16, 2024

This combination reimagines the commerce platform, enabling retailers to reduce stockouts and increase turnover and customer satisfaction by empowering customers, service agents, and store associates with a single source of truth for all orders and inventory, eliminating poor customer experience.

eCommerce 130

eCommerce eCommerce Platforms Retail Fulfillment 130

Optimizely

APRIL 5, 2018

There were 21 retail bankruptcies in 2017 alone — dubbed the “retail apocalypse” — and there doesn’t seem to be a turnaround in sight. Many B2C brands are making the leap and shifting away from retail and toward direct-to-consumer (DTC). But should your GPG brand start selling direct-to-consumer?

B2C 170

B2C Consumer Shipping Costs Supplies 170

Retail TouchPoints

AUGUST 2, 2023

Amazon Fresh’s Revamped Store Design Doubles Down on Convenience Amazon Fresh also has unveiled a new store experience in its Schaumburg and Oak Lawn, Ill., The goal was to provide an expanded selection and updated checkout options that provide more convenience to consumers. What’s Next in Amazon’s Grocery Overhaul?

Shopping Carts 169

Shopping Carts Omnichannel Consumer Customer 169

RetailMinded

SEPTEMBER 26, 2022

While the pandemic and subsequent ecommerce explosion have driven strong demand for true omnichannel supply chain commerce solutions, it has also fuelled a less immediately obvious longer-term move towards direct-to-consumer (D2C) fulfilment too. Take Adidas as an example. Nimble Is the Name of the Game .

Supplies 98

Supplies Consumer eCommerce Retail 98

Retail TouchPoints

APRIL 6, 2021

A report from Statista estimated 2020 return delivery costs at $550 million, up 64% since 2017. In addition, the past decade has seen returns baked into the business model of several direct-to-consumer starts-ups, including Warby Parker, Stitch Fix and Zappos. Strive for a Holistic Customer Experience.

Customer 159

Customer Retail Customer Experience Omnichannel 159

Smile.io

OCTOBER 14, 2020

It’s go digital or face demise in a post-pandemic world That’s also why monitoring e-commerce trends is more important than ever before to ensure your digital experiences are up-to-date and relevant. Customers Prioritize Experience Over Product or Service Customer experience is the new battlefield of e-commerce.

Customer Experience 53

Customer Experience eCommerce Customer Social Media 53

Sailthru

JUNE 13, 2018

But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. Those who are not only surviving, but thriving, in today’s complicated retail landscape understand that consumers don’t look at shopping as “I’ll buy this online and that in a store.” Census data.

Customer Experience 68

Customer Experience Payment Services Customer Payments 68

Retail TouchPoints

AUGUST 1, 2023

Since its formation in 2017 , Store No. An example of this would be Walmart+ InHome , which allows consumers to place online orders and have Walmart employees deliver their orders, for free, through their garage or front door. The big question was whether consumers would adopt this in a similar fashion.

Presentation 214

Presentation Operations Consumer Technology 214

365 Retail

JULY 19, 2022

Not too long ago, during the depths of lockdown, the direct-to-consumer (DTC) model was hailed as the saviour of retail and the future of the industry. Crucially, it gives brands the opportunity to claim ownership of customer relationships, by way of the data that it generates. Going direct: every capability counts.

Consumer 57

Consumer Shipping Costs Retail Supplies 57

Retail TouchPoints

JUNE 26, 2023

In 2017, Cameron Hughes was acquired by Vintage Wine Estates (VME), the 14th largest wine producer in the U.S., Now it’s becoming truly omnichannel, and it’s about being at your best wherever you met the customer in their digital journey. encompassing more than 60 brands.

Food and Beverages 239

Food and Beverages eCommerce Fashion Information 239

Optimizely

JULY 10, 2018

In 2017, the total number of business and consumer emails sent and received per day reached 269 billion. According to HubSpot , 96% of consumers have unsubscribed from a mailing list, with the top reason for 78% being the sheer volume of emails being they were receiving from a company. over the next four years, reaching 319.6

Marketing 236

Marketing Social Media eCommerce Shopping Carts 236

Retail TouchPoints

JUNE 17, 2020

Purposeful injection of analytics into the store environment will drive valuable measurements that influence design and the customer in-store journey, enhance conversion and operating efficiencies while improving omnichannel practices. IRL, a pop-up collective at Water Tower Place in Chicago in 2017, did just that.

Retail 163

Retail eCommerce Omnichannel Shopping Carts 163

Kissmetrics

MARCH 30, 2018

trillion in 2017 and are expected to reach 4.9 In fact, B2B e-commerce worldwide sales in 2017 peaked at $7.7 And these figures do tell us a lot about major changes in consumer behavior that will continue to evolve in 2018. In-store sales accounted for 91% of all retail sales in the US in 2017. trillion in 2021.

eCommerce 210

eCommerce eCommerce Marketing Marketing Shipping Costs 210

Sailthru

JANUARY 5, 2018

Home Depot plans to spend billions in 2018 to create an ideal omnichannel experience. In Morgan Stanley’s survey of 1,000 Prime members, 40 percent said they were members in the last quarter of both 2016 and 2017, indicating that membership growth has flattened. And this year’s Cyber 5 is already offering lessons for next year.

Omnichannel 68

Omnichannel eCommerce Internet Retail Search Marketing 68

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. Cyber threats.

eCommerce 302

eCommerce Retail Payment Services Social Media 302

Optimizely

JUNE 21, 2018

In the retail industry, 2017 was a record year — but unfortunately not for a reason we should celebrate. Customer experience is more important than channels. While you may think about your business in terms of online or in-store, customers don’t think in channels. There’s a very simple reason: it works.

Workshop 312

Workshop Travel Channel Customer Experience 312

Retail TouchPoints

AUGUST 18, 2020

After emerging in January from its second stint in bankruptcy since 2017, Payless “is back,” the retailer trumpets on its newly launched e-Commerce site. Previous Payless enterprises were bogged down by the costs of running thousands of stores as consumers increasingly shopped online.

eCommerce 197

eCommerce Payment Services Payments Omnichannel 197

Retail TouchPoints

NOVEMBER 7, 2022

Kara Trousdale was the woman to know during the pandemic — she managed the consumables supply chain business at Amazon at the height of COVID, meaning she had the keys to the kingdom when it came to paper towels, toilet paper, hand sanitizer and all those humble essentials that were in such short supply.

Beauty and Health 264

Beauty and Health Supplies Consumer Social Media 264

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Consumer expectations have evolved in the digital age, and retailers are now offering a multitude of flexible order delivery methods such as “Buy online, pick up in-store”, “curbside pickup”, “order in store, deliver home” and more.

Order Fulfillment 41

Order Fulfillment Fulfillment Omnichannel Shipping Costs 41

Retail TouchPoints

APRIL 6, 2023

There are some products consumers will never feel entirely comfortable buying exclusively online. Many consumers prefer visiting a store to give their mattresses a bounce before making a purchase. Since the company’s launch in Frankfurt, Germany in 2013, Emma has reached customers in 30 countries.

Technology 188

Technology Management eCommerce eCommerce Platforms 188

Retail TouchPoints

APRIL 28, 2023

But Wells knows that to successfully acquire this coveted group of consumers while also retaining its incredibly loyal base of millennial shoppers, the brand can’t simply live in the past. Starting as a Senior Designer in 2006, he worked his way up to VP of Innovation before he left the company in 2017.

Social Media 241

Social Media Fashion Mobile Consumer 241

OrderDynamics

APRIL 24, 2018

Store Manager: How Critical are Store Associates to Omnichannel? But the days of store associates just “manning” the store and waiting for customers are gone. Customers want one seamless experience from online to offline – which includes features such as buy online, pickup in store. Keeping the Human Element.

Omnichannel 50

Omnichannel Management Customer Experience Channel 50

Sailthru

FEBRUARY 27, 2018

In 2017, digital subscription revenue at the Times grew 46%, to $340 million. These gains helped the company achieve a total 2017 revenue of $1.7 With a single platform, retailers will have access to each consumer touch point, which provides a foundation for personalization across the entire customer journey.

Omnichannel 60

Omnichannel Subscription Retail Mobile 60

Retail TouchPoints

DECEMBER 14, 2022

.” Customer orders placed on DoorDash will be prepared and packed by in-store sushi chefs and floral associates at Kroger’s family of stores, with delivery facilitated by DoorDash Dashers directly to the customer’s doorstep.

Merchant Services 223

Merchant Services Gifts eCommerce Customer 223

OrderDynamics

APRIL 24, 2018

Store Manager: How Critical are Store Associates to Omnichannel? But the days of store associates just “manning” the store and waiting for customers are gone. Customers want one seamless experience from online to offline – which includes features such as buy online, pickup in store. Keeping the Human Element.

Omnichannel 48

Omnichannel Management Customer Experience Channel 48

Optimizely

MAY 15, 2018

That’s why we’ve picked out the IRCE sessions that are must-sees for any B2C marketer, whether you’re focused on merchandising, marketplaces, omnichannel, design, or search. In 2017, the Top 1000 online retailers in North America collectively increased online sales by 18.5%, and ecommerce accounted for 49% of retail industry growth.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Retail TouchPoints

OCTOBER 18, 2022

(AEO) has invested heavily in winning the hearts, minds and dollars of Gen Z consumers. From Roblox to Snap, the retailer is dedicated to not just being where this consumer is but also creating compelling experiences that drive engagement. Key milestones shared included: Planet: 3.5

Consumer 235

Consumer Operations Improvements Retail 235

RTP blog

NOVEMBER 7, 2018

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges. Does this mean that not as many consumers are embracing these last mile offerings?

Mobile 150

Mobile Fulfillment Operations Omnichannel 150

Omnisend

DECEMBER 14, 2023

This is different from omnichannel selling, which deals with a specific type of multichannel selling strategy that provides a seamless customer experience across channels. In fact, according to Statista , 77% of consumers use social media to discover new brands or products. of online traffic.

Multichannel 78

Multichannel Social Media Payment Services Shipping Costs 78

Retail TouchPoints

JANUARY 20, 2022

If it works, Amazon Style will be Amazon.com brought to life, with the huge, ever-changing product selection that garnered its ecommerce site the title of “The Everything Store” along with the swift, convenient service that made the retailer a hero with consumers.

Clothing 206

Clothing Payment Services Apparel Department Stores 206