Retail TouchPoints

APRIL 14, 2023

Walmart is parting with the menswear brand at a significant loss — the retail giant acquired Bonobos for $310 million in 2017 as part of a successful push to boost its digital sales. The deal marks the first joint acquisition made by WHP Global and Express since finalizing their strategic partnership earlier in 2023.

Omnichannel 206

Omnichannel Customer Loyalty Operations Definition 206

Optimizely

JUNE 25, 2018

The market is growing rapidly, with overall ecommerce sales surpassing $335 billion in 2017 — up from $186 billion just five years ago in 2012. In this joint webinar with MarketingProfs, you’ll learn: The importance of building brand and customer loyalty for ecommerce success. …and much more.

Webinar 150

Webinar eCommerce Customer Loyalty B2C 150

Smile.io

JANUARY 17, 2019

Editor’s Note: This post was originally published in October 2017 and was updated for accuracy and comprehensiveness on Jan 17, 2019.

Customer Loyalty 49

Customer Loyalty Customer 49

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

BigCommerce

NOVEMBER 13, 2017

For creating a content asset that drove thought leadership, revenue and customer loyalty. Site traffic grew over 100%, from 62,000 unique website visits in 2016 to 128,000 in 2017. Beer Cartel’s mailing list grew over 130%, from 13,000 subscribers in 2016 to 30,000 in 2017. Why they won. Business stats. What they do.

BigCommerce 227

BigCommerce Food and Beverages Marketing Social Media 227

Smile.io

AUGUST 25, 2017

Editor’s Note: This post was originally published on February 22, 2013 and was updated for accuracy and comprehensiveness on August 25, 2017. When a professional sports team drafts an athlete, many things are taken into consideration.

Customer Loyalty 36

Customer Loyalty Customer 36

Smile.io

SEPTEMBER 29, 2017

Editor’s Note: This post was originally published in June 18, 2015 and was updated for accuracy and comprehensiveness on September 29, 2017.

Customer Loyalty 45

Customer Loyalty Customer 45

Smile.io

AUGUST 18, 2017

Editor’s Note: this post was originally published on November 19, 2014 and has been updated for accuracy and comprehensiveness as of August 17, 2017.

Customer Loyalty 40

Customer Loyalty Customer 40

RTP blog

SEPTEMBER 28, 2018

Javelin’s 2018 Identity Fraud Report found account takeover fraud tripled in 2017, resulting in $5.1 He is responsible for leading more than 200 retailers and brands to increased revenue and customer loyalty through Radial’s omnichannel technology and payment and fraud solutions. billion in associated losses.

Payment Services 150

Payment Services PayPal Payments Customer Loyalty 150

Optimizely

MARCH 7, 2019

Consider the following stats from MarTech Today : The MarTech industry grew by 27% (1,500 new solutions) YoY from 2017 to 2018. With the right tools we can do things like: Understand the lifecycle journey while having a 360 degree view of our customers. Promote customer loyalty through offering seamless, 1:1 experiences.

B2C 170

B2C Marketing Technology Customer Loyalty 170

GetElastic

APRIL 2, 2019

In September 2017, T-Mobile announced that it would include a free Netflix subscription for family plan members. While on the surface this might seem to be just a promotion, it highlights how T-Mobile can layer on additional services into a bundle that customers actually want,” said BTIG research analyst Walter Piecyk.

Telecommunications 167

Telecommunications Payment Services Omnichannel Customer Experience 167

RTP blog

JULY 11, 2017

It’s a particular problem in the retail industry, where brands operate very much in the public eye, and where customer loyalty can hinge upon the startup company’s sometimes expensive commitment to customer care, or its offbeat sense of humor. (Un)Happy Can merging retailers discard the worst and keep the best of both companies?

Customer Loyalty 150

Customer Loyalty Technology Operations Retail 150

Bamboo Rose

OCTOBER 25, 2017

Digital technology, millennials and gen Z and customer loyalty were three themes that came out of the Bamboo Rose STARS event last week. The post Retail is rewiring the brain: A recap of STARS 2017 appeared first on Bamboo Rose. The post Retail is rewiring the brain: A recap of STARS 2017 appeared first on Bamboo Rose.

Retail 20

Retail Customer Loyalty Events Technology 20

Optimizely

MAY 6, 2019

You cannot market to one-time buyers or potential customers in the same way that you market to a loyal customer of 5 years , for example. Here’s how to map personalized marketing to each step in the ecommerce customer lifecycle to maximize retention and drive long-term customer loyalty.

eCommerce Marketing 170

eCommerce Marketing Customer Marketing eCommerce 170

BigCommerce

SEPTEMBER 28, 2017

From 2007 to 2017, the ecommerce sector has created roughly 397,000 new jobs in the United States. A majority of these jobs are allocated to distribution and fulfillment, but a proportional number of these jobs also go into operations, management, and of course, customer service. This creates customer loyalty.”.

Channel 402

Channel Live Chat Multi-channel Customer 402

365 Retail

FEBRUARY 23, 2022

45% of consumers streamed live television at least weekly, up from 20% in 2017. . This could perhaps be due to the rise in customer loyalty. . Encouraging customer loyalty. Personalisation is key to attracting loyalty: 80% of consumers are more likely to purchase from a retailer that sends personal content.

Subscription 102

Subscription Payment Services Marketing Multi-channel 102

RTP blog

MARCH 15, 2017

I’m interested to learn more about how a new look at credit and debt can help all types of businesses increase sales and improve customer loyalty. Kibo’s CMO Tushar Patel will uncover key findings from the company’s 2017 Consumer Trends Report around the evolution of consumer behavior, as well as personalization and fulfillment.

Webinar 150

Webinar eCommerce Mobile Omnichannel 150

RTP blog

JANUARY 26, 2018

It’s estimated Millennials spent $200 billion in 2017 and they will pay $10 trillion over their lifetimes as consumers. Starbucks’ response was to heavily promote monthly double-point days (for customers to earn rewards quicker), and they added other specials, including a chance to win free Starbucks for life.

Customer Experience 150

Customer Experience Customer Mobile Article 150

RTP blog

APRIL 9, 2018

As many as 43% of retailers surveyed expect a net increase in the number of brick-and-mortar stores they operate by the end of 2018 compared with 2017, according to an NRF study. While Nordstrom may have set the stage, it seems like all retailers are moving towards a robust and seamless brand presence across channels.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Smile.io

APRIL 12, 2024

and Klaviyo to create an even better loyalty and marketing automation experience.    What the original integration made possible Starting in 2017, the Smile.io   Smile-powered Klaviyo Segments You can now create dynamic lists based on customer loyalty program activity.

Events 83

Events Customer Loyalty Reference Shopify 83

RTP blog

AUGUST 11, 2017

In this way, marketers can develop and publish channel-agnostic, localized content, providing a relevant digital experience to customers around the world, thereby increasing the opportunities for sales and customer loyalty. He joined e-Spirit in early 2017. conferences.

eCommerce 150

eCommerce Events Presentation Customer Loyalty 150

BigCommerce

FEBRUARY 13, 2018

2017 Instagram shoppable posts are introduced. 2017 Cyber Monday sales exceed $6.5B. This strategic move helped boost customer loyalty and incentivize repeat purchases. 2017 – Shoppable Instagram is introduced. Instagram Shopping launched in 2017 first with ecommerce partner BigCommerce. 2009 Square, Inc.

eCommerce 417

eCommerce Payment Services Small Business Retail Shipping Costs 417

ROI Revolution

JUNE 28, 2018

Since 2017, Amazon has launched over 60 new private-label retail brands , which now makes their total close to 100! This could be a win-win strategy for Amazon given that as of April 2017, there are a reported 80 million Prime members just in the U.S , which makes up 64% of all American households! And this was just the beginning….

Customer Loyalty 107

Customer Loyalty Other Customer eCommerce 107

Smile.io

DECEMBER 8, 2017

Editor’s Note: This post was originally published on November 21, 2014 and was updated for accuracy and comprehensiveness on December 8, 2017. As advertising costs continue to skyrocket , more and more beauty ecommerce sites are turning to customer loyalty and retention marketing to retain customers and increase customer lifetime value.

Customer Loyalty 38

Customer Loyalty eCommerce Marketing Customer 38

SellBrite

DECEMBER 29, 2017

In 2017 more than ever before, ecommerce brands invested heavily in community and community-building. Video was also a popular marketing tactic to invest in throughout 2017, and it’s predicted to be even more valuable in the year ahead. On average, there were over 7 billion conversations taking place on Messenger every day in 2017.

eCommerce 149

eCommerce Gifts Shipping Costs Blog 149

Smile.io

APRIL 23, 2024

  A Canada’s leader in cooling sheets and weighted blankets, Hush is committed to helping customers reclaim their sleep. Starting in 2017 with its signature Hush Iced Weighted Blanket , Hush has since expanded into a full line of sleep wellness products, including mattresses, sheet sets, pajamas, and more. 

Shopify 74

Shopify Food and Beverages Beauty and Health Accessories 74

RTP blog

AUGUST 3, 2018

A relative newcomer to the Chinese e-Commerce industry, Pinduoduo now boasts nearly 300 million registered users and generated more than US$30 billion in GMV in 2017. Customers are much more likely to purchase goods recommended by family and friends, and WeChat is instrumental in facilitating the sharing process.

eCommerce 150

eCommerce Merchant Services Social Media eCommerce Platforms 150

Algopix

DECEMBER 9, 2019

billion in 2017 to $40.1 Customer loyalty. Buyers want to feel that they are being offered a comprehensive choice of quality products at fair prices, while sellers seek to generate return customers rather than one-time buyers. billion in 2022. What Makes a Marketplace Successful?

Customer Loyalty 78

Customer Loyalty Shopify Information eCommerce 78

BigCommerce

AUGUST 17, 2018

We hired a CTO in 2017. At Slice, we found that local pizzerias often have customer loyalty on their side. Just take the time to pause, evaluate your market, and set goals that will place your business in a better position 5 years from now. Assemble a team and recruit partners—even if it takes a long time. Find your strength.

Supplies 263

Supplies Customer Loyalty Consumer Channel 263

Smile.io

MARCH 13, 2023

They have been doing things differently ever since, including customer loyalty. Starbucks Rewards is often regarded as one of the best retail loyalty programs in existence and one of the most engaged among its members. According to a CNN report, by October 2022, there were 28.7 million active Starbucks reward members.

Payment Services 85

Payment Services Payments Mobile Omnichannel 85

SellBrite

AUGUST 8, 2018

We’ll explore how strategies like social media engagement and the resolution of a clear customer problem help boost sales and customer loyalty. In January 2017, the company was forced to recall their baby powder due to a possible infection risk. Talk about your customers, and remind them that you value them.

eCommerce 105

eCommerce Social Media Clothing Customer Loyalty 105

RTP blog

MAY 24, 2017

An exciting technology that has come out of AI is virtual chatbots , which have the ability to boost sales and conversions and drive customer loyalty. Given how important time-to-checkout has become even on the e-Commerce side, retailers should take the development of machine learning seriously in 2017 and beyond.

Retail 150

Retail eCommerce Technology Leisure 150

Fabric

JUNE 7, 2023

Any of these poor outcomes can irrevocably damage retailers’ reputations and damage customer loyalty. Having this data at your fingertips allows you to better manage your suppliers and work through any kinks in the process that are hindering your ability to drive revenue and customer loyalty.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

Any of these poor outcomes can irrevocably damage retailers’ reputations and damage customer loyalty. Having this data at your fingertips allows you to better manage your suppliers and work through any kinks in the process that are hindering your ability to drive revenue and customer loyalty.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

Any of these poor outcomes can irrevocably damage retailers’ reputations and damage customer loyalty. Having this data at your fingertips allows you to better manage your suppliers and work through any kinks in the process that are hindering your ability to drive revenue and customer loyalty.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

GetElastic

JULY 20, 2017

This post is based on a keynote by Brad Rencher , Executive Vice President and General Manager of Adobe at the Summit 2017 conference. Companies that consistently provide positive customer experiences enjoy higher sales and customer loyalty.

Customer Experience 140

Customer Experience Technology Social Media Demo 140

Optimizely

APRIL 5, 2018

There were 21 retail bankruptcies in 2017 alone — dubbed the “retail apocalypse” — and there doesn’t seem to be a turnaround in sight. Drive real revenue, customer loyalty, and more with the right strategy for direct-to-consumer ecommerce. It’s a slight understatement to say that retailers are struggling.

B2C 170

B2C Consumer Shipping Costs Supplies 170