GetElastic

SEPTEMBER 16, 2021

This post was originally published on March 11, 2019 and has been updated for accuracy and relevancy in the market. Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? What exactly is a hybrid customer experience? There are 2.14

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

DECEMBER 22, 2022

Linnartz was appointed President of Marriott in 2021 and currently is leading the hospitality brand’s multi-billion dollar technology transformation, designed to improve customer experience, drive topline revenue and increase operational efficiency. Early in her career, Linnartz worked with Hilton Worldwide. ” .

Omnichannel 251

Omnichannel Operations Technology Customer Experience 251

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

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Webinar Consumer Payments Marketing 245

Retail TouchPoints

MAY 1, 2024

“Today’s customers expect more from the private brands they purchase — they want affordable, quality products to elevate their overall food experience,” said Scott Morris, SVP, Private Brands, Food and Consumables at Walmart in a statement. The launch of Bettergoods delivers on that customer need in a meaningful way.”

Food and Beverages 190

Food and Beverages Shipping Costs Shipping Consumer 190

Retail TouchPoints

JULY 28, 2020

Numerous industry experts have commented that COVID-19 has accelerated many existing retail trends, most notably consumers’ embrace of digital commerce. But what do those who are directly involved in decision-making — marketers on one side, consumers on the other — really think about this shift? 12 webinar.

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Webinar Consumer Marketing Consumer Goods 203

Retail TouchPoints

NOVEMBER 8, 2022

But the truth is that we live in an increasingly “instant gratification hustle culture,” where consumers know precisely what they want and have high expectations. How online retailers handle merchandising, use technology and approach return policies can mean the difference between waste and wins.

Online Retail 275

Online Retail Retail Technology Arts 275

Groove

JANUARY 8, 2021

With online returns expected to hit record highs, many eCommerce retailers must adjust their business operations and return policies to ensure a positive customer experience. Consumers spent a total of $10.8 billion, which was a 15% increase compared to 2019. eCommerce Returns: What To Expect In Early 2021. Conclusion.

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eCommerce Fulfillment Subscription Consumer 363

Retail TouchPoints

OCTOBER 5, 2021

Gap has acquired Context-Based 4 Casting ( CB4 ) , a startup that uses AI and machine learning tools to transform retail operations, increase sales and improve the customer experience. McDonald’s bought Dynamic Yield , a personalization provider, in 2019.

Customer Experience 215

Customer Experience Technology Operations Improvements 215

Retail TouchPoints

APRIL 5, 2023

Tanger Outlets has responded to this message with urgency as it aims to engage and acquire a younger demographic of consumers. We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints. But the work is not done.

Food and Beverages 295

Food and Beverages Operations Consumer Omnichannel 295

Optimizely

AUGUST 27, 2019

Last week, eTail East 2019 was back in Boston with four days of retail and ecommerce insights from top B2C marketers. The Zaius team came prepared with plenty of cookies, and we even sat in on some sessions in between confessionals to cheer on our customers. . So many Zaius customers sharing their stories at #eTailBoston !

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Channel Department Stores B2C Recommendation 150

Retail TouchPoints

JANUARY 22, 2021

Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. Bureau of Labor Statistics.

Consumer 178

Consumer Telecommunications Banking Fulfillment 178

Retail TouchPoints

NOVEMBER 15, 2023

Retailers need to ensure their systems can scale to upcoming seasonal traffic spikes like Cyber Week so they can capture the attention and wallet share of the numerous consumers hunting online for deals. He joined Splunk through the acquisition of SignalFx in 2019, where he was the Chief Product Officer.

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eCommerce Improvements Operations Consumer 289

GetElastic

DECEMBER 23, 2019

Reflecting on what resonated the most with you, our valued readers, we pulled the top 10 ecommerce articles from 2019. Top 4 reasons why headless commerce is better for customer experience Consumers expect to transact with brands anywhere and at any time. Find out if Apple Pay is right for you.

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Article Cryptocurrencies B2B Customer Experience 88

MagentoBrain

FEBRUARY 21, 2023

Applying AI to digital marketing can effectively help optimize the consumer experience, increase consumers' favorability for the brand, and directly affect the brand's revenue. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

Retail Technology Review

MAY 28, 2019

Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements, according to the 2019 Eptica Digital Trust Study.

Customer Experience 79

Customer Experience Channel Social Media Customer 79

Retail TouchPoints

MARCH 1, 2024

“The stronger the commitment shown by the customer, the stronger the retargeting,” said Ken Natori, President of Natori in an interview with Retail TouchPoints. That’s much more useful [data] than the first consumer. Natori’s retargeting campaigns make use of data gleaned from the on-site behavior of the consumers being retargeted.

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Social Media Department Stores Supplies Apparel 203

Retail TouchPoints

AUGUST 1, 2023

External economic factors, such as fluctuating interest rates, an unpredictable housing market and persistent inflation have prompted consumers to rethink their spending habits. Faced with shifting economic and consumer dynamics, retail leaders strive to unlock strategies that turn losses into profits. In 2019, it declined to 6.7%

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Retail Shipping Costs eCommerce Consumer 234

ROI Revolution

JULY 11, 2019

IRCE 2019 featured lots of sessions that talked about artificial intelligence (AI), and how AI and digital marketing can work together to create happy, satisfied customers who will come back time and time again. Good personalization leads to better user experience, which leads to more revenue. Customer Experience.

Marketing 74

Marketing Customer Experience Clothing Online Retail 74

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. But while blending of in-store and online provides consumers with significantly more flexible shopping, it also creates operational challenges. Providing Various Payments Technologies.

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Payment Services Payments Retail Sporting Goods 176

Retail TouchPoints

AUGUST 12, 2021

IL MAKIAGE is a tech-driven beauty brand focused on “using unparalleled technology to connect people with superior, painstakingly tested, beauty products.” In fact, this is IL MAKIAGE’s second technology acquisition in the last 24 months, demonstrating the company’s focus on building its competitive infrastructure. billion in 2019.

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Technology Consumer Information eCommerce 261

Retail TouchPoints

FEBRUARY 9, 2022

retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Consumers will be able to use their credit and debit cards, Apple Pay or other digital wallets to purchase items, with no additional POS hardware or payment terminal required to complete transactions.

Payment Services 284

Payment Services Point of Sale Retail POS 284

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). In fact, McNamara noted that Mastercard predicts a comeback for Black Friday 2022, with total sales exceeding 2019 results.

Shipping Costs 232

Shipping Costs Payment Services Merchant Services Payments 232

ecomdash

JANUARY 22, 2019

Even after the dust has settled, it’s still too close to call which side won… So where does that leave the ecommerce trends of 2019? We took a look at the latest data on consumer habits, spending trends, and shopping behavior to predict what will be the strongest influences on ecommerce in 2019. Consumer Spending is Up.

Consumer 76

Consumer eCommerce Retail Reference 76

ROI Revolution

JUNE 27, 2019

IRCE 2019 Day 2 had a lot of great content on AI, personalization, and improving customer experiences. As the CEO & Founder of Framebridge, Susan Tynan has learned tons of lessons on how to deliver great, focused customer experiences. One lesson was that business pressures always conspire against the customer.

Merchant Services 87

Merchant Services Customer Experience Blog Improvements 87

RTP blog

OCTOBER 3, 2018

Industry experts believe retailers will need to deepen their understanding and develop their capabilities in six key areas within e-Commerce: AI/Machine Learning , Personalization and Customer Engagement , Next-Generation Technologies , Global Commerce , Omnichannel and the Last Mile. Kearney on this topic.

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eCommerce Multi-channel Channel Subscription 150

ROI Revolution

OCTOBER 9, 2019

Published October 16, 2019. 2019 Holiday Season Could Jump 18% in Online Sales. For the 2019 holiday season (defined as November through January), online sales are predicted to grow in the range of 14% to 18% compared to 2018. The wireless earbuds have Bose noise reduction technology and can be asked to: Play a song.

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Beauty and Health Books Department Stores Mobile 60

ROI Revolution

JUNE 27, 2019

IRCE 2019 Day 1 was full of great speakers, presentations, and conversations. IRCE 2019 Day 1 kicked off with a strong keynote from Andy Dunn, current SVP of Walmart and former CEO of Bonobos. . It’s about delivering experiences that weren’t possible before recent technological developments.

SEO 84

SEO Customer Loyalty Technology Customer Experience 84

Retail TouchPoints

JULY 20, 2022

While consumer expectations have continuously shaped retailers’ strategies, tech choices and best practices, COVID-19 accelerated this rate of change. Finally, “innovative” capabilities would incorporate personalization or tailored results based on consumer context and past behaviors. The result?

Omnichannel 235

Omnichannel Retail Mobile Social Media 235

Retail TouchPoints

JUNE 7, 2022

That tried-and-true process has begun to feel like a long-winded chore — consumers today are generally less interested in searching and more interested in discovery. Implicit in this shift is the rise of personalization in the customer experience (CX). in 2020, more than double 2019’s growth.

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Recommendation Arts Retail Consumer 255

ROI Revolution

JUNE 20, 2019

IRCE 2019 is next week! All that being said, we want to help make your IRCE experience go as smoothly as possible. It’s also the most valuable brand in 2019 with an estimated brand value of $188B , according to Statista (more on branding later). So, Amazon being a key theme at IRCE 2019 is to be expected.

Supplies 68

Supplies Technology B2B Marketing 68

Retail TouchPoints

AUGUST 11, 2020

Consumers are getting harder and harder to impress. The bar for what makes a standout customer experience (CX) is rising every year. Shopper expectations are always evolving and your customer experience should evolve with it. The key is to never settle for the status quo. Lancôme Lipstick Augmented Reality.

eCommerce 265

eCommerce Shipping Costs eCommerce Technology Customer Experience 265

Retail TouchPoints

NOVEMBER 1, 2022

VS&Co plans to leverage Adore Me’s expertise and technology to continue to improve the Victoria’s Secret and PINK shopping experience and accelerate the modernization of VS&Co’s digital platform. This experience can help VS&Co build out its own inclusivity efforts and help the brand reach a broader audience.

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Fashion Technology Definition Customer Experience 162

Wiser

MARCH 7, 2024

The speakers shared their frontline experiences and the strategic pivots they made to keep pace with the rapidly changing consumer expectations and market dynamics. The customer journey is a primary focus, with efforts aimed at enhancing it through strategic technology integration.

Retail 78

Retail Technology Customer Experience Operations 78

Retail TouchPoints

JULY 10, 2020

Over the past decade, we have seen this sector move to a primarily online function and innovate to meet the needs of an ever-shifting assortment of consumers. In fact, 2019 showed great progress for e-Commerce to close the gap in total market share of sales compared to brick-and-mortar retail. Shifting Consumer Behaviors.

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eCommerce Merchant Services Retail Customer Experience 151

Retail TouchPoints

FEBRUARY 7, 2023

Higher-income consumers are less impacted by inflation and, while aware of higher food, home and transportation costs, still have the funds to drive luxury sales and luxury growth,” said Marie Driscoll, Managing Director, Luxury and Retail at Coresight Research in an interview with Retail TouchPoints.

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Payments Omnichannel Payment Services Consumer 272

Sailthru

MAY 12, 2023

From streaming subscription services to gaming to podcasts, consumers have an endless choice of options and platforms for consuming content. Success in the media and publishing industries is not only driven by giving customers great content but by delivering an exceptional customer experience.

Consumer 78

Consumer Marketing Webinar Subscription 78

Retail TouchPoints

SEPTEMBER 22, 2022

With China set to become the world’s largest luxury market by 2025 , Alibaba is intent on building out the immersive digital experience on its Tmall Luxury Pavilion to capture those consumers. From 2019 to 2021, the Luxury Pavilion has seen its customer base grown by more than 150% and sales have increased nearly 300%.

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White Paper Customer Multi-channel Fashion 207