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Preparing for the Rise in Online Retail Returns

Retail TouchPoints

How online retailers handle merchandising, use technology and approach return policies can mean the difference between waste and wins. This often gets the item back to the retailer in a quick enough turnaround to resell the items at the same price, avoiding margin loss. There’s no time for ill-fitting, poorly described items.

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Square Adds BNPL Option for Online Retailers with Afterpay Integration

Retail TouchPoints

Retailers including Amazon , CVS , Kroger , Macy’s , Nike and Walgreens have all added the option through partnerships with Afterpay, and a study by FIS found that BNPL transactions accounted for 29.3% in 2019. ecommerce share in 2020, up from 23.7%

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The State Of Retailing Online 2019: Omnichannel, Personalization, And Marketing

Forrester eCommerce

We’ve just published this year’s edition of “The State Of Retailing Online 2019: Omnichannel, Marketing, and Personalization,” a report we conduct annually with the National Retail Federation (NRF). In this year’s study, we focused on […].

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Clean Data, Clean Planet: How Online Retailers can use Data Analytics to Reduce Their Carbon Footprint

Retail TouchPoints

New tools make data available to retailers like never before and are the linchpin to improving efficiencies, reducing waste, saving energy and assessing overall carbon footprint. Ecommerce returns rates are on the rise, growing by 95% between 2014 and 2019. Preventing, Reducing and Managing Returns. Remote Working.

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Has Online Grocery Delivery Plateaued?

Retail TouchPoints

ChaseDesign just finished our annual study of 1,000 shoppers to see what the latest insights are around online grocery shopping, specifically focused on which delivery methods are winning out pre, during and now post-COVID times. Its growth had been slow for a decade as so many other retail channels or categories continued to take off.

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For the Holidays, a Reliable and Seamless Shopping Experience is Supported by Observability

Retail TouchPoints

Foundational to fostering a delightful and cohesive online customer experience — especially during high traffic periods like the holidays — DEM provides online retailers with the tools and insights needed to proactively optimize their systems for scalability and benchmark performance against predefined standards.

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7 Predictions for Prime Day 2019

Profitero

This week, Amazon announced that Prime Day 2019 will be “a two-day parade of non-stop deals,” starting Monday July 15th. in May 2019. Coupled with our 2018 Prime Day analysis, we reveal our 7 predictions for Prime Day 2019, taken from our study 2019 Prime Day Predictions: Look back, look ahead. . and 12% of U.K.