Retail TouchPoints

DECEMBER 29, 2023

The humble sneaker has long been a staple item in closets everywhere for consumers of all ages. The consistent appeal of sneakers and sportswear has grown in recent times with customers, particularly from the Gen Z demographic , continuing to favor them as everyday items for leisure and now work.

Apparel 229

Apparel eCommerce Fulfillment Order Fulfillment 229

Retail TouchPoints

AUGUST 7, 2020

However, other potentially even more significant trendlines show fundamental changes in consumers’ decision-making process related to picking brands and demonstrating customer loyalty. Lockdown Could Bring Lasting Effects On Brand Loyalty. For example, McKinsey & Company’s latest U.S. The survey of 809 U.S.

Consumer 262

Consumer Retail Merchant Services Document 262

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon in particular invested more than $60 billion in shipping alone in 2020, helping it maintain blazing fast delivery times, but O’Shea believes its lack of a significant physical store footprint will cause it to lag behind the competition to some degree.

Fulfillment 252

Fulfillment Omnichannel Apparel Order Fulfillment 252

Omnisend

JUNE 28, 2021

As a result, the customer sees content that’s more applicable to them and their circumstances, and brands can ensure that their audience is seeing the most appropriate content. 71% of consumers feel frustrated when their shopping experience is impersonal. They want it to be convenient, tailored and easy for them to find what they want.

Customer Loyalty 151

Customer Loyalty eCommerce Customer Recommendation 151

Retail TouchPoints

JULY 27, 2020

Here are the top five ways retail will evolve in 2020: Loyalty Breaks With Tradition. Leading retailers recognize the need to build dynamic relationships that extend far beyond traditional loyalty programs heading into 2020. Adidas’s “Run Genie” technology lets consumers attach pods to shoes before going on a short run.

Payment Services 149

Payment Services Shipping Costs Sporting Goods Retail 149

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience.

Consumer 137

Consumer Payment Services Fulfillment Multi-channel 137

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

Shipping Costs 278

Shipping Costs Gifts Fulfillment Consumer 278

Retail TouchPoints

MARCH 29, 2022

The 2022 Connected Consumer Series featured industry experts, thought leaders and practitioners prepared to share their wisdom with their peers, and spotlighted powerful examples from FILA, Lidl, Patagonia and other businesses. Why the Non-Purchaser Might be Your Most Important Customer. View the session on demand.

Payment Services 204

Payment Services Merchant Services Omnichannel Consumer 204

Retail TouchPoints

DECEMBER 27, 2021

The subcategories of retail companies that we engaged with — aftermarket auto parts retailers and dollar stores — tend to have their business model centered around a brick-and-mortar store presence, in contrast to omnichannel retailers such as big box stores or apparel manufacturers. Discretionary Goods Demand Higher Environmental Scrutiny.

Retail 345

Retail Supplies Customer Loyalty Fashion 345

Dynamic Action

JUNE 27, 2023

How is The Customer Experience Evolving in 2023? Customer Loyalty is More Important than Ever As inflation and rising living costs continue to increase, customer loyalties are being tested as purchases become more considered and restricted to essentials. McKinsey & Co. Interested in learning more?

Consumer 62

Consumer Customer Retail Customer Loyalty 62

Optimizely

APRIL 5, 2018

Many B2C brands are making the leap and shifting away from retail and toward direct-to-consumer (DTC). But should your GPG brand start selling direct-to-consumer? What does it mean to shift to direct-to-consumer? Direct-to-consumer means exactly what it sounds like: using ecommerce platforms to sell products directly to buyers.

B2C 170

B2C Consumer Shipping Costs Supplies 170

Retail TouchPoints

APRIL 16, 2021

The “new normal” may be here to stay, with retailers and consumers alike embracing the new, online-driven landscape of the retailer sector. Even before 2020, brick-and-mortar retailers had been fighting a fierce battle against leading ecommerce players. Yet we cannot attribute this development exclusively to the pandemic.

POS 221

POS Retail Information Customer Loyalty 221

Retail TouchPoints

SEPTEMBER 11, 2020

In reality, Black Friday has seen a steady decline for years now as retailers started promotions earlier and earlier and consumers grew tired of the chaos. All eyes have shifted to e-Commerce as, according to a recent Forrester survey, 42% of consumers do not plan to return to stores after stay-at-home orders are lifted. [1].

eCommerce 195

eCommerce Operations Fulfillment Customer Loyalty 195

Retail TouchPoints

FEBRUARY 28, 2023

There’s no question that rising prices have altered consumer behaviors. Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often.

Retail 254

Retail Books Consumer Social Media 254

Retail TouchPoints

OCTOBER 4, 2021

digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. The holiday 2020 surge in ecommerce caused digital headaches as shoppers contended with slow or unresponsive web sites, and retailers can’t afford a repeat in 2021. Salesforce expects U.S.

Merchant Services 310

Merchant Services Payment Services X-cart Supplies 310

GetElastic

OCTOBER 5, 2017

The consumer Internet of Things (cIoT) is here. In addition to the general trend toward digital commerce in customer behavior, the cIoT will redefine the future of commerce. New technologies are changing the way customers are buying, as well as what they’re expecting from brands. But what exactly is it?

Consumer 137

Consumer eCommerce Marketing Customer Experience 137

GetElastic

OCTOBER 5, 2017

The consumer Internet of Things (cIoT) is here. In addition to the general trend toward digital commerce in customer behavior, the cIoT will redefine the future of commerce. New technologies are changing the way customers are buying, as well as what they’re expecting from brands. But what exactly is it?

Consumer 137

Consumer eCommerce Marketing Customer Experience 137

GetElastic

AUGUST 18, 2021

1) M-Commerce is on the rise: Mobile has continued to transform the B2B landscape, with more and more consumers demanding seamless, aesthetic, and flexible mobile experiences. 50% of current B2B search queries are made on smartphones, with BCG expecting that figure to grow to 70% by 2020.

B2B 145

B2B eCommerce Payment Services Marketing 145

GetElastic

APRIL 28, 2022

direct-to-consumer (DTC) eCommerce sales reached 129 billion, and are projected to reach 151 this year. DTC eCommerce is an eCommerce business model in which brands sell directly to their end customers, as opposed to using third-parties such as wholesalers, distributors, or other retailers. In 2021, U.S. Now isn't that crazy!

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Retail TouchPoints

JUNE 7, 2023

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

Technology 264

Technology Retail Customer Experience Presentation 264

Retail TouchPoints

JANUARY 21, 2021

Creature Comforts: Serving Consumers’ Desire for Life’s Simple Pleasures. In the first half of 2020, amid COVID’s first wave in the U.S., Chewy acquired more customers than it did in all of 2019. Customer Experience: Chewy “innovated extensively” in order to adapt to consumer demand and broader market conditions. “We

Beauty and Health 211

Beauty and Health Small Business Retail Operations Channel 211

Retail TouchPoints

APRIL 19, 2021

December 31, 2020 marked the end of the Brexit transition period, and whilst many took a sigh of relief, in reality the Brexit effect had only just begun. Many retailers are already experiencing increased tariffs and supply chain snags , putting customer satisfaction at jeopardy. Supporting an Omnichannel Future.

Fulfillment 149

Fulfillment Supplies Retail Shipping Costs 149

Retail TouchPoints

SEPTEMBER 1, 2023

Rosen noted that the retailers’ turnaround plan has “full support” and buy in from its owners, Simon and Brookfield, which took the retailer out of bankruptcy in 2020. We’re trying to attract more customers who look like our current customers.

POS 209

POS Merchant Services Supplies Improvements 209

RetailMinded

OCTOBER 27, 2022

This strategy can help them improve efficiency, provide the utmost customer experience, and stay competitive. For example, retail businesses now integrate omnichannel strategies like M-commerce or mobile commerce to enable mobile shopping. This allows you to deliver a better impression to consumers.

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

Omnisend

APRIL 26, 2021

From its humble beginnings in easily deliverable and consumable things like books and DVDs, ecommerce has expanded to the point where consumers now feel comfortable purchasing pretty much anything online. In 2020, the furniture industry grew to $115.2 Personalization in marketing has quickly become a customer expectation.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

ROI Revolution

AUGUST 5, 2021

Published March 12, 2020. Consumer spending habits returning to normal. Mastercard reports that their Q2 2021 revenue surged 36% over last year, a confident indication that consumer spending is rebounding after the pandemic made shoppers wary of making discretionary purchases. billion in consumer spending in Q2.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 2, 2021

Published March 12, 2020. Last year, consumers moved toward digital more quickly than ever in light of the coronavirus pandemic. With store closures, safety concerns about being around other people, and more, consumers shifted to online shopping enough last year to push ecommerce to levels that weren’t expected until 2025!

eCommerce 148

eCommerce Social Media Payments Payment Services 148

lateshipment

FEBRUARY 10, 2021

Consumer Behaviour Amidst the Rise of eCommerce. 2020 has been a watershed year for retail. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. inquiries, which takes up all of your customer service team’s time. Customer frustration over order delays.

Improvements 130

Improvements Customer Shipping Costs Shipping 130

ROI Revolution

JUNE 1, 2021

Published March 12, 2020. Contactless payment methods surged last year with the pandemic and consumers’ concerns around safety. Marketing to consumers in a post-pandemic world. The pandemic accelerated consumer adoption of virtual technology, with monthly augmented reality (AR) users surging to 83.7 in Q2 2020.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JULY 1, 2021

Published March 12, 2020. Alternative payment options have surged over the past year and a half after the coronavirus pandemic pushed consumers to be wary about high-contact shopping. In fact, over 45 million consumers will use BNPL this year. billion in 2020, with each US household spending nearly $8001. June 22 update.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

365 Retail

FEBRUARY 18, 2022

British consumers have learned that subscription boxes have the capacity to meet a very human need to have something scheduled that they can look forward to. And it’s not only new, direct-to-consumer companies that are driving the subscription economy’s growth. since this past July, and is now valued at £323m.

Subscription 52

Subscription Gifts Beauty and Health Payment Services 52

Omnisend

JULY 8, 2021

The convenience of shopping from your couch and having things brought straight to your door is an appealing option to many customers. It’s no surprise that in 2020, global ecommerce sales amounted to $4.28 Consumers are aware of how their shopping impacts the environment. Your Customers Want Sustainability.

Shipping Costs 158

Shipping Costs eCommerce Shipping Clothing 158

iVend

JUNE 26, 2020

Singapore, June 2020 – CitiXsys is pleased to offer a warm welcome to COLDWEAR! COLDWEAR carries a wide collection of winter jackets, sweaters, hats, gloves, scarves as well as travel-related accessories like luggage, travel pillows and luggage locks to meet customers’ Fall and Winter holiday needs.

Travel 70

Travel Apparel Accessories Customer Loyalty 70

ROI Revolution

MAY 6, 2021

Published March 12, 2020. With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. billion, a slight uptick from March 2020’s forecast of $72.7 billion, a 19% increase from March 2020’s projection of $91.32

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

Omnisend

JUNE 17, 2021

Attracting new customers is easy. Current customers stay consistent with orders. Over time, brand loyalty soars. But how do you pair them with an omnichannel approach to create a fantastic customer experience? The year 2020 essentially trained consumers to lean into the subscriptions market.

Subscription 78

Subscription Shipping Costs Customer Merchant Services 78

ROI Revolution

APRIL 8, 2021

Published March 12, 2020. With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. Casual apparel brands thrived in 2020 with consumers spending more time at home. Last updated April 8, 2021.

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136

Kibo

JANUARY 18, 2023

Keynote: Charles Schwab Shares Economic Trends and Neiman Marcus Discusses Customer Loyalty Liz Ann Sonders, Managing Director, Chief Investment Strategist at Charles Schwab, kicked off Day 3 of NRF with economic trends and predictions. increase from 2020. IHL predicts that the order management systems market will grow from $1.64

Fulfillment 62

Fulfillment Supplies Shipping Costs B2B 62