Remove 2020 Remove Customer Loyalty Remove Guidelines Remove Social Media
article thumbnail

An Beginner’s Guide To Creating A Customer Loyalty Program In 2020

Ecommerce Platforms

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result? The North Face.

article thumbnail

Holiday Season 2020: How You Can Provide Delightful Post-purchase Interactions (Order Tracking Pages and Shipping Transactional Emails)

lateshipment

However, offering quality post-purchase experiences can be a challenge because this phase is often outsourced to a third-party shipping carrier, who may not share your sense of urgency or commitment to great customer service. Tattooed_Mummy) October 25, 2020. Increase customer loyalty. — Tattooed mummy ??

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Get Reviews on Amazon: 7 Easy Ways

Omnisend

Here’s how Amazon sellers can collect reviews to boost their store’s credibility and allow customers to make their purchases with confidence. Amazon fully understands the importance of reviews and has created a strict set of guidelines to counter businesses that might be inclined to post fake or dishonest reviews. Omnisend, 2020.

article thumbnail

CCS 2021: Levi’s, 1-800-FLOWERS, Under Armour Reveal How They’re Meeting Fast-Changing Consumer Expectations

Retail TouchPoints

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 141
article thumbnail

Post-Purchase CX : 8 Strategies to Implement in 2021

lateshipment

2020 has been a watershed year for retail. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. Social media and word-of-mouth play a key role in improving your brand’s reputation in the form of positive feedback and influencer promotions.

article thumbnail

How to Turn E-commerce Returns into Profits for the 2021 Holiday Season

lateshipment

So instead of begrudging returns, make it a means to earn customer loyalty and build brand trust, this holiday season. of all returns in 2020 were fraudulent, equating to $25.3 E-commerce returns are over 30% higher during the Holiday season than the rest of the year. Roughly 5.9% billion losses for merchants.

eCommerce 130
article thumbnail

8 Proven Strategies to Improve Your Post-Purchase Customer Journey in 2021

lateshipment

2020 has been a watershed year for retail. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. inquiries, which takes up all of your customer service team’s time. Over 30% of the support inquiries were shipping & delivery related in 2020.