Retail TouchPoints

JUNE 20, 2023

REI Co-op will open a Re/Supply store dedicated to resale gear and apparel in Clackamas, Ore. The new location will join the co-op’s Re/Supply store in Manhattan Beach, Calif., which opened in 2020. All REI co-op members, including the 303,000 in the Portland market, have access to the Re/Supply program.

Outdoor 257

Outdoor Supplies Apparel Omnichannel 257

Retail TouchPoints

FEBRUARY 2, 2023

Following a 2020 consultation period and pilot with solution provider SML in its El Salvador store, the retailer rolled out SML’s Inspire RFID tags and Clarity enterprise software chainwide. The solution also supports omnichannel offerings such as BOPIS by transforming how Siman tracks inventory across the chain.

Department Stores 241

Department Stores Omnichannel Supplies Operations 241

Retail TouchPoints

NOVEMBER 23, 2020

Companies with strong online and omnichannel offerings were once again rewarded for their efforts, while those that have fallen behind in these areas continued to struggle — though their catch-up ecommerce efforts are starting to pay off. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers.

Omnichannel 198

Omnichannel Department Stores eCommerce Fulfillment 198

Retail TouchPoints

AUGUST 24, 2020

everyone saw its immediate impact on supermarket supply chains: shelves emptied by consumers frantically stockpiling toilet paper, cleaning products and shelf-stable staples like rice and canned beans. supply chain face due to COVID-19? multi-year investment to transform its supply chain into a fully integrated self-distribution model.

Supplies 175

Supplies Omnichannel Operations Travel 175

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Americans spent more money online during the 2020 holiday season than previously, with revenues growing 32% year-over-year and exceeding $188.2

Shipping Costs 246

Shipping Costs Retail Omnichannel Supplies 246

Retail TouchPoints

FEBRUARY 22, 2022

Comparable sales for 2021 for the company — which includes results from Macy’s , Bloomingdale’s and Bluemercury — were up 43% from 2020 and 3.1% Active customers for the Macy’s brand were up 18% over 2020 and 1% over 2019 to 44 million , and new customers increased 40% over 2020 and 26% over 2019 to 19.4

Operations 271

Operations eCommerce Omnichannel Supplies 271

Retail TouchPoints

JUNE 4, 2020

Accelerating previously planned technology investments, Tractor Supply has launched its first mobile app and a redesigned e-Commerce site in order to meet the needs of customers relying more on digital devices since the beginning of the pandemic. Tractor Supply Presents Sunny Q2 Outlook. net sales increase and a 4.3%

Supplies 156

Supplies Mobile eCommerce Technology 156

Retail TouchPoints

MARCH 29, 2023

Mitchell will lead the stores, technology and supply chain teams in addition to his current real estate and finance responsibilities. And I’m delighted that Adrian’s role has greatly expanded, leveraging his deep strategic expertise, commitment to omnichannel operational excellence and strong financial discipline.”

Home Furnishings 253

Home Furnishings Omnichannel Supplies Operations 253

Retail TouchPoints

AUGUST 17, 2023

More than 10,000 products from Petco are now available for delivery nationwide via the DoorDash Marketplace, including food, treats, toys, beds, bowls and other supplies. The retailer began offering same-day delivery in partnership with DoorDash in December 2020.

Mobile 240

Mobile Toys Payment Services Omnichannel 240

Retail TouchPoints

OCTOBER 24, 2023

Pandemic-driven buying trends led to an explosion of new challenges, from a surge in online returns to the rise of curbside pickup to supply chain delays. For example, with the growth of omnichannel orders, retail employees have needed to pick and pack items at the store level.

Retail 273

Retail Supplies Operations Technology 273

lateshipment

OCTOBER 16, 2020

With the Coronavirus pandemic still looming large, Holiday Season 2020 will be similar to the months of March through October than when compared to last year’s holiday season. Holiday season 2020 from a consumer standpoint. Holiday season 2020 from a retailer’s standpoint. Supply-chain issues. Retail’s new normal.

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

Retail TouchPoints

APRIL 9, 2021

BOPIS helps retailers provide a more accurate stock inventory and better visibility of the stock, keeping supply chains running smoothly. 2020 has been an exceptionally turbulent year for all, with 2021 somewhat following suit. technology aids the ability to repopulate these emptied pipelines and supply chains. However, BOPIS 2.0

Technology 306

Technology Retail Supplies Sporting Goods 306

Retail TouchPoints

MAY 17, 2022

He has approximately two decades of experience in operations, merchandising, supply chain and retail and store operations, including time spent at Target and Gap. . billion in Q4 2020. Patel joins GameStop as the retailer attempts its own turnaround effort. The company generated $2.3 billion in sales during Q4 2021, up from $2.2

Operations 240

Operations Omnichannel Supplies Management 240

RetailDive

DECEMBER 22, 2020

The retailer's digital sales increased to 54% in 2020, highlighting the importance of supply chain and omnichannel in serving customers, according to a Nordstrom executive.

Supplies 82

Supplies Omnichannel Customer Retail 82

ROI Revolution

MAY 20, 2021

In 2020, the pandemic significantly impacted the entire retail industry. For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. So what exactly is an omnichannel strategy? Claim your copy!

Omnichannel 109

Omnichannel Payment Services Social Media BigCommerce 109

Retail TouchPoints

MARCH 3, 2021

Online grocery boomed last year, becoming one of the fastest-growing ecommerce segments, according to Barrons : online grocery sales grew 60% YoY in 2020. Instacart was a key player in this rapid evolution, adding more than 200 new retailers in 2020 including Walmart , 7-Eleven and Family Dollar.

Beauty and Health 149

Beauty and Health Electronics eCommerce Supplies 149

Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. Supply chain logistics and the lack of workers have created unprecedented shipping delays. during the same period in 2020, according to a new report from InMarket.

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Gifts Supplies Shipping Consumer 303

Retail TouchPoints

MARCH 2, 2021

Macy’s has announced a series of changes to its senior leadership team, including the elimination of the Chief Operations Officer role, as it moves forward with its “Polaris” omnichannel transformation strategy. In her new position as CIO, Miller will work to improvement Macy’s omnichannel experience and modernize the retailer’s platforms.

Payment Services 296

Payment Services Omnichannel Department Stores Operations 296

Retail TouchPoints

OCTOBER 6, 2022

As well as stretching to satisfy this demand, supply chains are also dealing with inflation, the war in Ukraine and labor supply shortages. Even now, some analysts believe it’ll be mid-2024 before we see a degree of normalization in supply chains. Guarding Against Supply Chain Disruption. Keeping customers content.

Management 277

Management Supplies Omnichannel Operations 277

Retail TouchPoints

JULY 22, 2022

The ecommerce boom of 2020 brought millions of new shoppers to digital platforms, and that growth trajectory continued into 2021. This prediction was based on the assumption that supply chain issues like port congestion and labor shortages would have largely subsided by 2022, but as we all now know, that has not been the case.

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eCommerce Supplies Shipping Costs Events 305

Retail TouchPoints

JANUARY 31, 2023

Three years after the pandemic upturned the grocery industry, omnichannel chain H-E-B has regained its leadership position as the top U.S. In 2020 and 2021, the pandemic helped propel and then solidify Amazon as the top grocery retailer over H-E-B, Trader Joe’s and Wegmans. Over the six-year history of the U.S.

Omnichannel 278

Omnichannel Consumer Supplies Retail 278

Retail TouchPoints

OCTOBER 13, 2020

He and Lindsay Mikos, Director of Omnichannel for the retailer, presented How Walgreens is Redefining Convenience With an Omnichannel Platform on Oct. Now these deliveries are more important than ever before, and we saw Wing deliveries increasing 5X in April over the levels in February 2020,” said Farris. 13 at 3 pm (ET).

Omnichannel 264

Omnichannel Games Presentation Supplies 264

Retail TouchPoints

JANUARY 30, 2023

In 2020 the retailer debuted its Vital Care subscription membership with a focus on animal health and wellness offerings. Petco is merging its two membership programs into one combined offering under the Vital Care banner. The pet retailer’s Pals Rewards loyalty program debuted in 1997. ” . ” .

Omnichannel 266

Omnichannel Subscription Supplies Customer Experience 266

Retail TouchPoints

NOVEMBER 9, 2021

Additionally, Liquidity Services , which operates a B2B ecommerce marketplace for surplus business and government goods, has launched a new consumer-facing omnichannel marketplace called AllSurplus Deals for returned and overstock goods. The auction-based website is now available to consumers in Arizona.

Supplies 293

Supplies Accessories Sporting Goods Shipping Costs 293

Retail TouchPoints

JUNE 28, 2023

In addition to modernizing the brand’s digital go-to-market strategy and DTC model and transforming its supply chain organization, Browne served as interim CEO from June 2022 to February 2023. Instead of a COO replacement, the company has initiated a search for a Chief Supply Chain Officer.

Multi-channel 279

Multi-channel Customer Supplies Apparel 279

Retail TouchPoints

OCTOBER 4, 2021

digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. I think retailers are actually going to try to move things up to reduce variability to the season because of all the supply chain difficulties.”. Supply Chain Challenges Will Lead to a Reduction in SKUs.

Merchant Services 317

Merchant Services Payment Services X-cart Supplies 317

Retail TouchPoints

NOVEMBER 17, 2021

Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. Omnichannel is so important for us right now as the retail industry, and all industries for that matter, are hit with supply chain issues,” said Aaron Veit, Director of Digital Product Management at Crate & Barrel. “We

Consumer 308

Consumer Omnichannel Leisure Supplies 308

Retail TouchPoints

JULY 29, 2021

million for its FY 2020, compared to a loss of more than $200 million the previous year. It credited strategic investments, such as those that went into developing an omnichannel retail ecosystem. So now what about the ecommerce part of the omnichannel equation? Profits at Barbie and Hot Wheels firm Mattel were $126.6

Toys 306

Toys eCommerce Omnichannel Gifts 306

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy. Net income for the 13 weeks ended Jan.

Department Stores 211

Department Stores Apparel Jewelry Omnichannel 211

Retail TouchPoints

APRIL 27, 2022

Whether that be through the cost of poor substitution choices, online ranging availability limitations or general omnichannel performance diagnostics, retailers all face similar issues, all of which Retail Insight has been working to solve with our retail customers through the use of data. working for private companies rose to $30.85

Management 274

Management eCommerce Omnichannel Operations 274

Retail TouchPoints

MARCH 8, 2022

The firm cited “concerns about leadership’s compensation relative to performance and its strategy for reigniting meaningful growth,” outlined in the retailer’s turnaround plan announced in fall 2020. At that time, Bed Bath & Beyond had reported its first sales increase in nearly four years due to an emphasis on omnichannel services.

Supplies 264

Supplies Omnichannel Improvements Management 264

Retail TouchPoints

NOVEMBER 6, 2023

After measuring our first carbon footprint in 2020, our attention turned to reduction. By removing, replacing and reducing emission-intensive activities, Princess Polly has already seen a 17% intensity reduction on its 2020 baseline, a significant increase from its 7% goal for 2023.

Fashion 239

Fashion Omnichannel Operations Consumer 239

Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces.

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Webinar Payment Services Shipping Costs Retail 268

Retail TouchPoints

OCTOBER 25, 2021

Research from Google indicates that this holiday season will be more omnichannel in nature than any before it, with 64% of consumers saying that they plan to shop both online and in-store. This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages.

Multichannel 310

Multichannel Omnichannel Fulfillment Presentation 310

Retail TouchPoints

FEBRUARY 24, 2021

Spanish fashion retailer Encuentro Moda is deploying a radio frequency identification solution across its 125 stores, both to meet omnichannel requirements and to gain visibility into the stock availability at each store and throughout the supply chain. The rollout was completed in October 2020. Adding Real-Time Inventory Data.

Order Fulfillment 147

Order Fulfillment Retail Omnichannel Fashion 147

365 Retail

OCTOBER 27, 2022

The Fragrance Shop today reported increased annual sales and profits as it bounced back from the impact of the pandemic and reaped the benefits of investment in its omnichannel strategy. . million in the 52 weeks to 27 March 2021 (and up from the pre pandemic level of £120 million in the 52 weeks ended 31 March 2020). per cent to £156.83

Omnichannel 59

Omnichannel Subscription Events Arts 59

Retail TouchPoints

JULY 12, 2021

With one of the largest collections of licensed party supplies in North America, the Party City name carries with it a seal of authenticity that many marketplace shoppers are looking for. 2020 and the pandemic proved to be a critical turning point for Party City, both in its marketplaces journey and for the business as a whole.

Omnichannel 297

Omnichannel Channel Consumer Outdoor 297