Retail TouchPoints

SEPTEMBER 17, 2021

The Adobe Index — which analyzes consumer transactions across more than 100 million SKUs in 18 categories — found that consumers have spent more than $541 billion online in the first eight months of this year, from January through August 2021. on smartphones (up 3.7% ) in the first eight months of 2021. YoY and up 0.1%

Consumer 208

Consumer Home Furnishings Apparel eCommerce 208

Retail TouchPoints

OCTOBER 4, 2021

Shoppers are increasingly aware of supply chain challenges, and 62% are very or somewhat concerned about not receiving their items in time for the holiday when they shop online Black Friday through Cyber Monday, according to a survey by Publicis Sapient. Retailers Will Continue Pushing Earlier Promotions ….

Merchant Services 303

Merchant Services Payment Services X-cart Supplies 303

Retail TouchPoints

MAY 26, 2022

Digital sports platform Fanatics has partnered with supply chain solution Quiet Platforms — a wholly owned subsidiary of American Eagle Outfitters Inc. Quiet Platforms’ “shared supply chain” solution allows companies to collaborate to solve common logistics, fulfillment and delivery challenges.

Supplies 232

Supplies Department Stores Fulfillment eCommerce 232

Retail TouchPoints

OCTOBER 28, 2021

While most retailers are struggling to deal with product delays and shortages this holiday season, one retail sector has a seemingly unlimited supply of goods – resale. This supply influx is echoed in reports from other resale platforms. billion in spending on previously owned items in 2021, an increase of 24% from the $55.9

Supplies 274

Supplies Gifts Retail Toys 274

Retail TouchPoints

DECEMBER 9, 2021

Supply chain challenges are nothing new, but they are newly in the spotlight as massive consumer delays and shortages affect the shopping public. There is no quick fix for the supply chain snarls facing brands, and the problems won’t miraculously resolve on December 31.

Supplies 261

Supplies Fulfillment Shipping Costs Multi-channel 261

Retail TouchPoints

JANUARY 4, 2022

As retailers have struggled to navigate changes in consumer behavior and economic uncertainty brought on by the pandemic, one area has seen continued growth: recommerce. Recommerce checks many boxes for both consumers and businesses. For brands, recommerce expands the lifecycle of existing products and supply chains.

Consumer 309

Consumer Clothing Retail Apparel 309

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. A former CFO for Shutterfly and Lexmark , she joined as Wish’s CFO in November 2021 and added COO to her title in late 2022. “In

Shipping Costs 307

Shipping Costs Consumer Supplies Shipping 307

Retail TouchPoints

JUNE 7, 2022

After a 23-year career with Amazon , Dave Clark, CEO of the Worldwide Consumer, has resigned, effective July 1. Clark stepped into the role in early 2021 following the departure of Jeff Wilke ; he had most recently served as SVP of Worldwide Operations.

Consumer 237

Consumer Fulfillment Supplies Operations 237

Retail TouchPoints

DECEMBER 1, 2021

In another sign that Black Friday, and to some extent the entire extended Thanksgiving weekend, has ceded its position as a truly peak shopping period, Black Friday 2021 was a mixed bag for retailers. higher than 2020’s, although it was not yet back up to 2019 levels (Black Friday 2021 was down 28.3% Store traffic was 47.5%

Small Business Retail 272

Small Business Retail Retail Supplies Consumer 272

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors.

Consumer 285

Consumer Omnichannel Leisure Supplies 285

Retail TouchPoints

OCTOBER 27, 2021

Top-line findings from a recent Sensormatic survey reveal that while in-store shopping is expected to rise through the holiday season, what consumers are looking for while they’re there is for retailers to provide insight into product availability and alternative fulfillment offerings.

Consumer 247

Consumer Supplies Fulfillment Technology 247

ROI Revolution

NOVEMBER 2, 2021

Published June 29, 2021 | Updated November 2, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 144

eCommerce Gifts Shipping Costs SEO 144

ROI Revolution

NOVEMBER 5, 2021

Published October 27, 2021 | Updated November 5, 2021. Since the onset of the coronavirus pandemic in March 2020, retailers and brands around the world have increasingly been feeling strain on their supply chains. The 2021 holiday season will bring a challenge for brands looking to grow profitably. November 5. October 29.

Shipping Costs 78

Shipping Costs Shipping Supplies Fulfillment 78

Retail TouchPoints

JULY 29, 2021

Dollar General is currently in expansion mode with plans for opening 1,050 new stores, remodeling 1,750 existing locations and relocating 100 stores in 2021. Five Below plans to double the number of Five Beyond store-in-a-store concepts to 280 in 2021, bringing the higher-priced mini-stores to 30% of all its locations.

Consumer 302

Consumer Arts Supplies Apparel 302

Retail TouchPoints

APRIL 30, 2021

Cut to March 2021 — a second stimulus package, the American Rescue Plan (ARP), is signed into law, and online spending surges to record-breaking heights. In fact, in the three weeks following the ARP’s passage on March 11, 2021, U.S. consumers spent $8 billion more online than the normally projected total for that period.

eCommerce 202

eCommerce Travel Books Electronics 202

ROI Revolution

SEPTEMBER 7, 2021

Published June 29, 2021 | Updated September 7, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 147

eCommerce Gifts Shipping Costs Shipping 147

Retail TouchPoints

FEBRUARY 8, 2022

The new year is kicking off with plenty of challenges for consumers, retailers and CPG brands alike — and it seems we’ll start another year under a cloud of uncertainty. Worldwide supply chain disruptions, rising production costs and labor struggles have all made pricing and promotions decisions more complicated.

Supplies 248

Supplies Consumer Marketing Operations 248

ROI Revolution

DECEMBER 7, 2021

Published October 27, 2021 | Updated December 7, 2021. Since the onset of the coronavirus pandemic in March 2020, retailers and brands around the world have increasingly been feeling strain on their supply chains. We keep this blog post updated with the information you need to stay in the loop with the supply chain crisis.

Shipping Costs 78

Shipping Costs Shipping Supplies Fulfillment 78

Forrester eCommerce

JANUARY 8, 2021

2020 was a banner year for grocery e-commerce as grocers swiftly responded to a massive pandemic-induced shift in consumer demand. But throughout the year, many grocers faced significant supply chain disruptions as well as costly (and rising) last-mile consumer expectations for same-day delivery and curbside pickup.

eCommerce 370

eCommerce Supplies Consumer Retail 370

Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. 27-28, online spending on gifts cards was up 414% from the September 2021 average. Supply chain logistics and the lack of workers have created unprecedented shipping delays.

Gifts 284

Gifts Supplies Shipping Consumer 284

Retail TouchPoints

MARCH 3, 2021

Target will build off its 2020 momentum by investing $4 billion annually in new store openings, remodels for existing stores and supply chain upgrades over the next several years, the retailer announced during an earnings call. The figure represents a substantial increase from the $2.65 billion invested in operations during 2020.

Supplies 184

Supplies Improvements Fulfillment Operations 184

Retail TouchPoints

JANUARY 11, 2021

With these sweeping shifts in consumer needs, retailers relied on data more than ever to quickly position themselves to create the kinds of offerings and experiences that consumers expected during this unprecedented period. Real-time data is the key for 2021. CPG will thrive with D2C. The auto industry speeds to digital.

Small Business Retail 231

Small Business Retail Retail eCommerce Social Media 231

Retail TouchPoints

FEBRUARY 1, 2021

More than one-third of consumers now shop online each week, up from 28% pre-pandemic. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? Customer Experience and Commerce in 2021: Striking a Wait-and-See Balance. These are four with staying power: 1.

Customer Experience 271

Customer Experience Customer Omnichannel Social Media 271

Retail TouchPoints

APRIL 30, 2021

Amazon topped both its own and experts’ Q1 2021 expectations, with 44% year-over-year sales growth and $108.5 The retailer expects its momentum to carry over into Q2 2021, with sales hitting anywhere from $110 billion to $116 billion. However, Amazon seems to think a summer Prime Day holds even more potential in 2021.

Shipping Costs 264

Shipping Costs Shipping Fulfillment Supplies 264

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 136

Consumer Payment Services Fulfillment Multi-channel 136

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain.

eCommerce 303

eCommerce Retail Payment Services Social Media 303

Retail TouchPoints

MAY 9, 2022

The COVID-19 pandemic has undoubtedly accelerated shifts in consumer behavior and expectations, and not many have been as dramatic as the explosive rise of ecommerce. Perhaps one of the biggest pain points brands have struggled with in ecommerce over the past two years is meeting consumers’ increased demand for immediacy.

Consumer 251

Consumer Fulfillment Order Fulfillment Shipping 251

Wiser

JUNE 5, 2023

As a small business owner, managing supply chain issues is nothing new. Because smaller retailers cannot always order in bulk or far in advance like many larger retailers do, any supply chain disruptions are often felt faster and stronger by small businesses.

Small Business Retail 147

Small Business Retail Supplies Shipping Costs Management 147

ROI Revolution

OCTOBER 5, 2021

Published June 29, 2021 | Updated October 5, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 120

eCommerce Gifts Shipping Costs SEO 120

Retail TouchPoints

MARCH 10, 2021

It’s estimated that these figures will continue to rise gradually in 2021, due to the ongoing prevention methods put in place internationally along with the changes in consumer spending habits. Growing Trends in 2021. As we know, the greatest expert in dynamic pricing is Amazon, which can change its prices every 10 minutes.

Payment Services 272

Payment Services eCommerce Cryptocurrencies Digital Currency 272

Retail TouchPoints

DECEMBER 13, 2021

With retailers already pushing out holiday sales to entice consumers to buy early and avoid delivery delays due to supply chain congestion, one tactic that they will lean on to entice customers is buy now, pay later (BNPL). BNPL Can Have an Effect on Consumers and Retailers.

Payment Services 245

Payment Services Consumer Retail Management 245

Retail TouchPoints

JULY 21, 2020

Walmart Canada will augment and modernize its supply chain with the construction of two new distribution centers equipped with next-generation automation, and the implementation of new warehouse management systems at DCs to help meet the needs of omnichannel consumers.

Supplies 222

Supplies Beauty and Health Payment Services Fulfillment 222

Retail TouchPoints

APRIL 26, 2021

Despite early struggles by traditional grocery retailers to meet the surge in demand for online goods and services, the imprint on consumers of ecommerce as a source for grocery products is now permanent. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online.

Retail 272

Retail Mobile Reference Download 272

Retail TouchPoints

FEBRUARY 2, 2021

The need for stronger, more agile supply chains was made clear during the coronavirus pandemic, after the shortages that defined its early days as many manufacturers and retailers were forced to shut down operations. Supply Chain Transparency: More Than Just Good PR.

Supplies 146

Supplies Webinar Hobbies Customer Data 146

Retail TouchPoints

AUGUST 7, 2023

Via the DoorDash Marketplace, customers can access Staples’ wide range of school supplies. consumers can get $20 off orders of $40 or more using the code STAPLES20 through Aug. Staples products also are available on the DashPass loyalty program that offers no-cost deliveries on eligible orders.

Supplies 202

Supplies Consumer Customer Retail 202

Retail TouchPoints

AUGUST 24, 2020

everyone saw its immediate impact on supermarket supply chains: shelves emptied by consumers frantically stockpiling toilet paper, cleaning products and shelf-stable staples like rice and canned beans. supply chain face due to COVID-19? That’s the other piece that will continue to evolve in 2021.

Supplies 174

Supplies Omnichannel Operations Travel 174

Retail TouchPoints

OCTOBER 24, 2023

After linking its loyalty program with Dick’s Sporting Goods in 2021, Nike is now partnering with Hibbett on a similar “ connected partnership.” Members can now link their Nike membership and Hibbett Rewards accounts on the Hibbett website.

Sporting Goods 265

Sporting Goods Supplies Consumer Retail 265