Retail TouchPoints

APRIL 25, 2023

This year, 3D and AR adoption is expected to be one of the biggest trends for providing next-gen ecommerce experiences, especially for apparel and footwear brands looking to bring the physical world to digital shopping. As a result, more brands need to look for ways to incorporate 3D and AR tech into their omnichannel strategy.

Technology 247

Technology eCommerce Shipping Costs Games 247

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it. For example, in 2021, 43% of shoppers bought a product online and picked it up in a store.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception. This is no longer science fiction. augmented reality) to fully virtual (e.g.

Technology 269

Technology Retail Customer Experience Presentation 269

Retail TouchPoints

AUGUST 19, 2022

Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021. RTP: The recession isn’t impacting retail budgets for technology, which is great.

Technology 254

Technology Shipping Costs Omnichannel Mobile 254

Retail TouchPoints

DECEMBER 22, 2022

Linnartz was appointed President of Marriott in 2021 and currently is leading the hospitality brand’s multi-billion dollar technology transformation, designed to improve customer experience, drive topline revenue and increase operational efficiency. Early in her career, Linnartz worked with Hilton Worldwide. ” .

Omnichannel 268

Omnichannel Operations Technology Customer Experience 268

Retail TouchPoints

MAY 31, 2022

She will leverage her experience to help advance the omnichannel fashion retailer’s plans for growth and developing a best-in-class customer experience. Intermix is owned by private equity firm Altamont Capital Partners, which acquired the retailer from Gap in 2021.

Omnichannel 255

Omnichannel Fashion Customer Experience Operations 255

Forrester eCommerce

JANUARY 12, 2021

^CLICK IMAGE FOR FULL SCREEN^ The channel software stack comprises a group of technologies that help companies develop, design, and execute plans to find, recruit, onboard, develop, enable, incent, co-sell with, manage, measure, and report on partners.

Channel 545

Channel Technology Management Customer Experience 545

Retail TouchPoints

FEBRUARY 5, 2021

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Post-Holiday Challenges. Creating a Frictionless Returns Process.

Omnichannel 175

Omnichannel Payment Services Specialty Retailers Customer Loyalty 175

Omnisend

SEPTEMBER 8, 2021

While many preached omnichannel in retail and ecommerce, few walked the walk. In this article from our 2021 interview series, I got to exchange with someone who has seen so many changes over his extensive career—and knows how brands should be dealing with them. Omnichannel Retailing: Risks, Rewards, and Mistakes.

Omnichannel 148

Omnichannel Retail Merchant Services Payment Services 148

Retail TouchPoints

DECEMBER 31, 2020

There is much for retail organizations to do to make themselves resilient to the incoming challenges, but enhancing omnichannel capabilities and building powerful ecommerce experiences will be crucial. These are our predictions for retail in 2021. Omnichannel Approaches are the Way Forward.

Consumer 328

Consumer Omnichannel Customer Experience Technology 328

Kibo

APRIL 5, 2021

Interest in same-day shipping from web and store-based retailers has gone up from 2020 to 2021. Order management’s role in delivering the type of leading customer experience (CX) that today’s shoppers expect is clear. Flexible Omnichannel Fulfillment Options. Flexible Omnichannel Fulfillment Options.

Customer Experience 117

Customer Experience Management Customer Payment Services 117

Kibo

JUNE 10, 2021

Omnichannel commerce is a strategy that connects every sales channel that consumers use to interact with a retail brand. An omnichannel strategy seeks to deliver a cohesive message across all channels. It also delivers personalized experiences by unifying data collected across touch points. . Download the findings. Click Here.

Omnichannel 62

Omnichannel Multichannel Social Media Channel 62

Ecommerce Platforms

OCTOBER 26, 2021

The eCommerce service is an omnichannel commerce platform that provides the power of large-scale businesses to mid-size brands. BetterCommerce is a large-scale enterprise-grade omnichannel solution for eCommerce built to empower retailers to maximize revenue, stay ahead of the competition, and be more efficient. Omnichannel.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Retail TouchPoints

JUNE 30, 2022

H&M will work with Google Cloud ’s computing services to improve its customer experience and supply chain capabilities, by leveraging data analytics and the technology provider’s secure, sustainable global infrastructure.

Customer Experience 248

Customer Experience Omnichannel Supplies Events 248

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. Curbside pickup gained steam during the COVID-19 pandemic as a way to maintain an elevated customer experience while keeping customers and staff safe.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. In this guide, we’ve compiled all you need to know about BOPIS for omnichannel retailers.

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

365 Retail

MARCH 15, 2024

The Retail Technology Show has announced that Dr Nick Beighton, CEO of MATCHESFASHION and Chairman of Secret Sales, will join its headline speakers as part of its 2024 conference programme. Register for free to attend the industry’s flagship event which brings the magic of retail to life, here.

Technology 57

Technology Fashion eCommerce Retail 57

Kibo

MARCH 29, 2021

More than ever consumers expect shopper experiences that are seamless across all channels. And in 2021, consumers expect those channels to service them anywhere and anytime. To meet the moment, companies must move away from multichannel or omnichannel platforms to unified ones that increase engagement and foster repeat business.

Merchant Services 118

Merchant Services Order Fulfillment Omnichannel Customer Experience 118

GetElastic

SEPTEMBER 8, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. B2B companies are implementing new strategies to adapt to the technological changes and take advantage of cloud-based technology, Headless Commerce , and progressive web applications (PWAs). billion by 2023 ( Source ).

B2B 148

B2B Technology eCommerce Mobile 148

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Hybrid (omnichannel) marketing is the future now. Stellar customer support = enhanced overall shopping experience.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

NOVEMBER 29, 2022

Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores. Lowe’s kicked off the transition to the market delivery model in 2021 in its Florida and Ohio Valley regions. During the call on Nov.

Supplies 260

Supplies Fulfillment Omnichannel Customer Experience 260

Retail TouchPoints

MARCH 8, 2023

Atrium Health and Best Buy Health will address the complex requirements of these programs, including patient education and enabling of in-home technology with the help of logistics and tech support from specially trained Geek Squad Agents. Additionally, the retailer added the Best Buy Health Lively app on the Apple Watch in 2021.

Omnichannel 268

Omnichannel Supplies Technology Consumer 268

Retail TouchPoints

AUGUST 23, 2022

eBay will pay $295 million to acquire TCGplayer , an online collectibles technology platform and marketplace for trading card games. In November 2021, eBay acquired Sneaker Con Digital ’s authentication business as it sought to bolster its presence in the collectible sneakers segment. Headquartered in Syracuse, N.Y.,

Hobbies 223

Hobbies Order Fulfillment Omnichannel Fulfillment 223

Ecommerce Platforms

AUGUST 10, 2021

The free virtual conference will be held from September 14 to 15, 2021, and will offer participants proven expert tips and tactics, strategies, and actionable real-world success stories. What will Participants of 2021 Make it Big Virtual Conference Learn? Bills and Mary Ellen's keynote session will be held on September 15th, 2021.

eCommerce 211

eCommerce Merchant Services BigCommerce Payment Services 211

ROI Revolution

MAY 20, 2021

Published May 20, 2021. Brick-and-mortar stores shut down, and customers flocked online to get the items they needed. For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. Claim your copy!

Omnichannel 109

Omnichannel Payment Services Social Media BigCommerce 109

lateshipment

NOVEMBER 11, 2021

Halloween is done and we’re onto the next big stop — Thanksgiving and BFCM 2021 (Black Friday and Cyber Monday). All this excitement stems from the sole fact that shoppers in US households are expected to spend close to $25 billion for BFCM in 2021. But first, let us look at the role of customer support for Holiday season success. .

eCommerce 130

eCommerce Customer Shipping Costs Social Media 130

iVend

SEPTEMBER 1, 2022

iVend Success Stories iVend’s retail technology enables retailers to build resilience. Retailers across the board are impacted by a scarcity of staff, a factor that will only be heightened in this coming recession by the ‘Great Resignation’ pandemic phenomenon in 2021. Retail technology can help to deliver on these goals.

Technology 98

Technology Retail Payment Services POS 98

Retail TouchPoints

JULY 13, 2023

JD Sports , a global retailer with more than 3,000 stores worldwide, has adopted a suite of solutions designed to boost its growth in Canada, a market the retailer entered in 2021. The company currently operates 23 stores in Canada under the JD , size? The Retail Management Suite from Jesta I.S.

POS 215

POS Omnichannel Supplies Mobile 215

Retail TouchPoints

JULY 19, 2022

This winding-down period gave advertisers a head start in finding the best ways to perpetuate a healthy, ad-supported web and deliver better customer experiences. Retail has set the standard for media networks, with brands like Ulta and Target making concerted efforts to boost their ad sales technology.

Retail 256

Retail Multi-channel Omnichannel Technology 256

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

MARCH 29, 2021

In her new position she will lead digital merchandising and operations with the aim of elevating the customer experience and delivering ongoing improvements to the retailer’s digital shopping experience.

Omnichannel 233

Omnichannel Management Customer Experience Operations 233

Retail TouchPoints

AUGUST 13, 2021

The new operating model will help each organization focus on their biggest growth opportunities while still working together to provide a seamless customer experience across both channels. The Bay kicked off its initial ecommerce expansion in April 2021 with the launch of the Hudson’s Bay Marketplace.

eCommerce 298

eCommerce Operations Customer Experience Omnichannel 298

Retail TouchPoints

FEBRUARY 12, 2021

For that reason, market research provider Euromonitor International has identified resilience and adaptability as the two driving forces of consumer behavior in the coming months in its recent report, Top 10 Global Consumer Trends 2021. Here are five key takeaways: The 2021 Consumer is Craving Convenience.

Consumer 347

Consumer Omnichannel Events Customer Experience 347

Retail TouchPoints

JUNE 28, 2023

Under Armour has named long-time Marriott executive Jim Dausch as its new Chief Customer Officer (CCO), effective July 24, 2023. The retailer also has promoted Danny Miles to EVP, Chief Technology Officer and announced the departure of current COO Colin Browne and Chief Product Officer (CPO) Lisa Collier.

Multi-channel 279

Multi-channel Customer Supplies Apparel 279

Retail TouchPoints

MAY 17, 2022

While specific terms of the deal were not disclosed, David’s Bridal will integrate the Anomalie team, assets and technology into its digital offerings. The acquisition of Anomalie aligns with David’s Bridal’s recent steps toward building out its omnichannel strategy and securing its role as a one-stop-shop for special occasion attire.

Customer 261

Customer Omnichannel Apparel Shipping 261

GetElastic

JANUARY 13, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 150

Customer Experience Customer Multichannel Social Media 150