Retail TouchPoints

AUGUST 19, 2022

Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021. RTP: The recession isn’t impacting retail budgets for technology, which is great.

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Technology Shipping Costs Omnichannel Mobile 254

Retail TouchPoints

FEBRUARY 1, 2021

So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? Omnichannel shopping. In 2021, omnichannel excellence will continue to become an essential point of differentiation, particularly for those retailers that don’t own their category.

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Customer Experience Customer Omnichannel Social Media 288

Retail TouchPoints

APRIL 13, 2022

Ask Chris Abbruzzese, VP of Trade Marketing for Bollé Brands , how the company increased year-over-year sales by 456% from January 2020 to January 2021, and the answer will be a somewhat unlikely one: augmented reality (AR). The first campaign, launched in summer 2021 for the Bollé Chronoshield eyewear, generated nearly 2.5

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Retail TouchPoints

JULY 1, 2022

Ron Johnson, CEO and co-founder of Enjoy Technology. Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity. His response: “Going to JCPenney.”

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Technology Telecommunications Consumer Electronics Electronics 305

Retail TouchPoints

NOVEMBER 3, 2021

Ralph Lauren also opened its second Emblematic concept store, which emphasizes omnichannel operations, in Shanghai during Q2. An emphasis on retail operations also would build on the subscription rental service the brand launched earlier in 2021.

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Omnichannel Subscription Operations eCommerce 278

Forrester eCommerce

JANUARY 12, 2021

^CLICK IMAGE FOR FULL SCREEN^ The channel software stack comprises a group of technologies that help companies develop, design, and execute plans to find, recruit, onboard, develop, enable, incent, co-sell with, manage, measure, and report on partners.

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Channel Technology Management Customer Experience 545

Retail TouchPoints

APRIL 12, 2021

Bed Bath & Beyond has launched the “Home, Happier” omnichannel brand campaign, designed to inspire shoppers to celebrate the role the home plays in their lives. The fully integrated campaign will be anchored by a 30-second TV spot airing nationally beginning on April 14. Associates will play an important role as well.

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Retail TouchPoints

FEBRUARY 5, 2021

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Post-Holiday Challenges. Gene Bornac is Chief Strategy Officer at enVista.

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Omnichannel Payment Services Specialty Retailers Customer Loyalty 175

Retail TouchPoints

JANUARY 26, 2021

Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1. In the face of pandemic restrictions, store-based retailers hurriedly explored different routes to the consumer, as the strength of their omnichannel retail strategies was tested.

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Omnisend

SEPTEMBER 8, 2021

While many preached omnichannel in retail and ecommerce, few walked the walk. In this article from our 2021 interview series, I got to exchange with someone who has seen so many changes over his extensive career—and knows how brands should be dealing with them. Omnichannel Retailing: Risks, Rewards, and Mistakes.

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Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. trillion worldwide in 2021 and are predicted to see a growth rate of 50% over the following four years. This is no longer science fiction. Today, it is possible to stimulate all consumer senses online. 74% of U.S.

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Technology Retail Customer Experience Presentation 269

Kibo

JUNE 10, 2021

Omnichannel commerce is a strategy that connects every sales channel that consumers use to interact with a retail brand. An omnichannel strategy seeks to deliver a cohesive message across all channels. With omnichannel, customers receive a consistent brand message and experience regardless of channel. What Are Its Benefits?

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Retail TouchPoints

DECEMBER 22, 2022

Linnartz was appointed President of Marriott in 2021 and currently is leading the hospitality brand’s multi-billion dollar technology transformation, designed to improve customer experience, drive topline revenue and increase operational efficiency. Early in her career, Linnartz worked with Hilton Worldwide. ” .

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Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

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Customer Experience Shipping Costs eCommerce Improvements 260

Retail TouchPoints

JANUARY 22, 2021

The IDC FutureScape 2021 webinar took a close look at some of the biggest, most impactful developments retailers can expect in the coming years. While many retailers have developed ways to safely deliver perishables, the speed and convenience of pickup will give these omnichannel transactions a significant edge.

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Omnichannel Payment Services Retail Webinar 213

GetElastic

AUGUST 18, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. Below are some of the major Market-Driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. Fears of mobile underperformance and establishment of a new medium.

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Retail TouchPoints

APRIL 26, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. This makes it essential that retailers continue to invest in creating a seamless omnichannel shopper experience. Those grocery retailers that listen, and move proactively, could have a very good 2021.

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Retail Mobile Reference Download 277

Retail TouchPoints

MARCH 8, 2023

Atrium Health and Best Buy Health will address the complex requirements of these programs, including patient education and enabling of in-home technology with the help of logistics and tech support from specially trained Geek Squad Agents. Additionally, the retailer added the Best Buy Health Lively app on the Apple Watch in 2021.

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Retail TouchPoints

DECEMBER 31, 2020

There is much for retail organizations to do to make themselves resilient to the incoming challenges, but enhancing omnichannel capabilities and building powerful ecommerce experiences will be crucial. These are our predictions for retail in 2021. Omnichannel Approaches are the Way Forward. New Technologies Will Drive Success.

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Consumer Omnichannel Customer Experience Technology 328

365 Retail

MARCH 15, 2024

The Retail Technology Show has announced that Dr Nick Beighton, CEO of MATCHESFASHION and Chairman of Secret Sales, will join its headline speakers as part of its 2024 conference programme. Register for free to attend the industry’s flagship event which brings the magic of retail to life, here.

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Technology Fashion eCommerce Retail 58

ROI Revolution

MAY 20, 2021

Published May 20, 2021. For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. But the reassuring strength of an omnichannel sales approach is that it’s a risk mitigation strategy at its core.

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Omnichannel Payment Services Social Media BigCommerce 109

Retail TouchPoints

MAY 31, 2022

She will leverage her experience to help advance the omnichannel fashion retailer’s plans for growth and developing a best-in-class customer experience. She currently serves on the boards of Humana Healthcare, Under Armour and The Real Real and acts as an advisor to a number of startups in the technology, service and product spaces.

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Omnichannel Fashion Customer Experience Operations 255

Retail TouchPoints

JULY 13, 2023

JD Sports , a global retailer with more than 3,000 stores worldwide, has adopted a suite of solutions designed to boost its growth in Canada, a market the retailer entered in 2021. The company currently operates 23 stores in Canada under the JD , size? The Retail Management Suite from Jesta I.S.

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POS Omnichannel Supplies Mobile 215

Retail TouchPoints

SEPTEMBER 22, 2020

stores by the end of March 2021. Shoppers can access their items using a one-time barcode within an automated email notification sent after an associate fulfills their order. ” Lockers using Parcel Pending by Quadient technology are already available at stores in Charlotte, N.C.,

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eCommerce Fulfillment Supplies Technology 263

Retail TouchPoints

JANUARY 11, 2022

JCPenney has brought in two retail veterans to lead its technology and digital divisions. The appointments come just months after Marc Rosen was named CEO in October 2021. Sharmeelee and Katie will be invaluable partners as we move forward with our digital journey and transform the business through technology and innovation.”.

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Omnichannel eCommerce Technology Supplies 147

Ecommerce Platforms

AUGUST 10, 2021

The free virtual conference will be held from September 14 to 15, 2021, and will offer participants proven expert tips and tactics, strategies, and actionable real-world success stories. What will Participants of 2021 Make it Big Virtual Conference Learn? Bills and Mary Ellen's keynote session will be held on September 15th, 2021.

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eCommerce Merchant Services BigCommerce Payment Services 211

Retail TouchPoints

AUGUST 11, 2022

The partnership will allow Ferragamo to fortify the online components of its omnichannel strategy, including its presence on the Farfetch marketplace, while also leveraging the platform’s promotional opportunities to engage with millennial and Gen Z consumers via digital experiences.

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Retail TouchPoints

MAY 17, 2022

While specific terms of the deal were not disclosed, David’s Bridal will integrate the Anomalie team, assets and technology into its digital offerings. The acquisition of Anomalie aligns with David’s Bridal’s recent steps toward building out its omnichannel strategy and securing its role as a one-stop-shop for special occasion attire.

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Retail TouchPoints

MARCH 29, 2023

Macy’s had eliminated the COO position, it turns out temporarily, in March 2021. Mitchell will lead the stores, technology and supply chain teams in addition to his current real estate and finance responsibilities. Gennette will work with both Spring and Mitchell until his retirement to ensure a smooth transition.

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Home Furnishings Omnichannel Supplies Operations 248

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Hybrid (omnichannel) marketing is the future now. eCommerce is growing (higher, further, faster).

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Customer Loyalty eCommerce Customer Shipping Costs 130

iVend

SEPTEMBER 1, 2022

iVend Success Stories iVend’s retail technology enables retailers to build resilience. Retailers across the board are impacted by a scarcity of staff, a factor that will only be heightened in this coming recession by the ‘Great Resignation’ pandemic phenomenon in 2021. Retail technology can help to deliver on these goals.

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Technology Retail Payment Services POS 98

Retail TouchPoints

MARCH 24, 2022

5 spot in 2021 to 13 th this year. Analyzing the entire Top 50 in a blog post , David Marcotte, SVP, Global Insights & Technology at Kantar identified several important global commerce trends: Solid performance by c-store retailers including A.S. Walmart and Amazon have retained their No.

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Retail Omnichannel Department Stores Fulfillment 269

Retail TouchPoints

MAY 3, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. This makes it essential that retailers continue to invest in creating a seamless omnichannel shopper experience. Those grocery retailers that listen, and move proactively, could have a very good 2021.

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Retail Mobile Reference Download 183

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

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lateshipment

NOVEMBER 11, 2021

Halloween is done and we’re onto the next big stop — Thanksgiving and BFCM 2021 (Black Friday and Cyber Monday). All this excitement stems from the sole fact that shoppers in US households are expected to spend close to $25 billion for BFCM in 2021. Why is Customer Support Imperative During BFCM 2021?

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eCommerce Customer Shipping Costs Social Media 130

Retail TouchPoints

AUGUST 23, 2022

eBay will pay $295 million to acquire TCGplayer , an online collectibles technology platform and marketplace for trading card games. In November 2021, eBay acquired Sneaker Con Digital ’s authentication business as it sought to bolster its presence in the collectible sneakers segment. Headquartered in Syracuse, N.Y.,

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Retail TouchPoints

SEPTEMBER 10, 2021

Madison Reed responded by building out its omnichannel experiences: in the last 18 months , the retailer has launched virtual hair coloring parties, added video consultations and introduced video screens at its Color Bars. Digital technology still plays a role for customers who visit one of Madison Reed’s Color Bars in person.

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