GetElastic

AUGUST 18, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. Below are some of the major Market-Driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. Fears of mobile underperformance and establishment of a new medium.

B2B 145

B2B eCommerce Payment Services Marketing 145

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022. Talk about effective omnichannel ecommerce.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

Retail TouchPoints

DECEMBER 27, 2021

The risks of climate change took center stage during 2021, as UN scientists linked global warming directly to human activities. These engagement meetings revealed a range of sustainability efforts, some perfunctory and others proactive. Discretionary Goods Demand Higher Environmental Scrutiny.

Retail 343

Retail Supplies Customer Loyalty Fashion 343

Retail TouchPoints

JANUARY 21, 2021

The six-day NRF 2021 Chapter One , which will wrap up on Jan. Chewy CEO Sumit Singh noted that these new customers will continue to come to the brand “with inquiries, demands and elevated expectations [for which] we’ll have to gear up to ensure we’re meeting [them] through our innovation and our great service.”.

Beauty and Health 207

Beauty and Health Small Business Retail Operations Channel 207

365 Retail

MAY 25, 2021

Brands are putting customer loyalty at risk due to a disconnect between their physical and eCommerce experiences, a new research report by PFS has found. In fact, 21% of respondents reported that online customer service is still not as good as in-store assistance. An omnichannel future based on experientialism.

Customer Loyalty 52

Customer Loyalty Customer Omnichannel Point of Sale 52

lateshipment

FEBRUARY 10, 2021

With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. Businesses can also provide omnichannel support in their website, social media, etc, to avoid the issue being escalated and reduce the number of support-tickets being created. . Post-Purchase CX Amidst the Rise of eCommerce.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

ROI Revolution

AUGUST 5, 2021

Updated August 5, 2021. As the most efficient, scalable way to buy digital ads, programmatic should be a strategy every marketer considers in 2021. Citibank saw spending on cards increase 40% in Q2 2021. Contactless payments grew 37% YoY in Q2 2021 to account for 45% of global in-person transactions. increase over 2019.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

Kibo

DECEMBER 17, 2020

And once meetings start happening again, they must incorporate digital tactics with omnichannel insights that unite every touchpoint. Non-aligned channels that present inconsistent or inaccurate data are a primary way to quickly deteriorate customer loyalty. Just as important as the right channel is great timing.

B2B 104

B2B White Paper Payment Services Channel 104

Retail TouchPoints

MARCH 29, 2022

Why the Non-Purchaser Might be Your Most Important Customer. Traditional customer loyalty is dead, and we are now in what Zack Hamilton, Chief Experience and Strategy Officer of Chatter by Stingray calls “The Great Brand Exploration.” OMS Advancements Are the Core of Evolved Omnichannel Retail Strategies. A whopping $3.23

Payment Services 200

Payment Services Merchant Services Omnichannel Consumer 200

lateshipment

FEBRUARY 10, 2021

Post-Purchase Customer Experience Amidst the Rise of eCommerce. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. Provide post-purchase experiences that are on-brand , which can help you take a step further in your path towards meeting customer expectations and delight them.

Improvements 130

Improvements Customer eCommerce Shipping Costs 130

lateshipment

FEBRUARY 10, 2021

With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience” at the center of their growth and retention strategies.

Improvements 130

Improvements Customer Shipping Costs Shipping 130

ROI Revolution

DECEMBER 2, 2021

Updated December 2, 2021. Black Friday 2021 brought in $8.9 Here are some stats from Cisco’s 2021 Privacy Benchmark Study that showcase how the pandemic has influenced new ways of approaching consumer privacy: 93% of organizations turned to their privacy teams to assist with their pandemic response in 2020. November 11.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

JUNE 1, 2021

Last updated June 1, 2021. As the most efficient and scalable way to buy digital ads, programmatic should be a strategy every marketer considers in 2021. 65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JULY 1, 2021

Updated July 1, 2021. As the most efficient, scalable way to buy digital ads, programmatic should be a strategy every marketer considers in 2021. Ecommerce vs. in-person: Pandemic impacts in 2021. The official dates for Amazon Prime Day 2021 are Monday, June 21st and Tuesday, June 22nd, 2021. trillion this year.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

MAY 6, 2021

Last updated May 6, 2021. With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. Download our 2021 Ecommerce Tech + Trends Report to uncover strategies & insights that will propel your brand forward in 2021.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

APRIL 8, 2021

Last updated April 8, 2021. With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. This trend is expected to continue into 2021 and beyond. Omnichannel retailers Kohl’s and Nordstrom Inc.

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Holiday 2021 and Preparing for 2022.

Payments 213

Payments Payment Services Customer Experience Social Media 213

Retail TouchPoints

OCTOBER 27, 2021

Our 2021 Holiday Consumer Sentiment Survey reveals that 63% of shoppers are concerned about in-store shopping, a 36-point increase from the summer survey, and nearly the same as the 2020 holiday season when 65% said they were concerned.

Consumer 252

Consumer Supplies Fulfillment Technology 252

ROI Revolution

OCTOBER 7, 2021

Updated October 7, 2021. The 2021 holiday season will bring a challenge for brands looking to grow profitably. Our executive holiday guide for 2021 reveals key insights to prepare your brand to thrive, like the 4 crucial components of a successful holiday strategy & strategic targeting tips to reach new consumers.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

NOVEMBER 4, 2021

Updated November 4, 2021. The 2021 holiday season will bring a challenge for brands looking to grow profitably. Our executive holiday guide for 2021 reveals key insights to prepare your brand to thrive, like the 4 crucial components of a successful holiday strategy & strategic targeting tips to reach new consumers.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

Ecommerce Platforms

JANUARY 18, 2021

Customer management: You get access to customer sales history, CRM tools, and automated discounts for regular customers. . Omnichannel: You benefit from ready-to-go templates to help you design your online store. Plus, you can sell on Facebook and centralize customer data from all your sales channels. .

lightspeed 145

lightspeed POS Shopify Payment Services 145

ROI Revolution

SEPTEMBER 2, 2021

Updated September 2, 2021. The 2021 holiday season will bring a challenge for brands looking to grow profitably. Our executive holiday guide for 2021 reveals key insights to prepare your brand to thrive, like the 4 crucial components of a successful holiday strategy & strategic targeting tips to reach new consumers.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

GetElastic

SEPTEMBER 15, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features.

B2B 146

B2B eCommerce Customer SEO 146

Retail TouchPoints

APRIL 19, 2021

For example, as of January 1, 2021, EU consumers buying a product from a UK-based retailer now have to pay charges, including import duties and courier or postal handling fees, following Britain’s exit from the Customs Union and Single Market. Supporting an Omnichannel Future. Removing the Brexit Red Tape.

Fulfillment 149

Fulfillment Supplies Retail Shipping Costs 149

Kibo

OCTOBER 1, 2022

We had a slew of speakers covering everything from digital transformation and customer experience to order management and omnichannel journeys. Ace Hardware’s Digital Transformation Leads to Award Winning Omnichannel Experience. Covid really did change the customer mindset across multiple demographics,” said Bill.

Subscription 62

Subscription Omnichannel Department Stores Retail 62

GetElastic

FEBRUARY 9, 2022

eCommerce Promotions, when executed correctly, capitalize on the online consumer behavior, which helps you to continuously boost sales and customer loyalty despite the competition. Engage Your Customers. The key to keeping a customer is to engage. By 2021, the?global Go to Promotions. What to avoid? Sign Up Offer.

eCommerce 78

eCommerce Customer Social Media eCommerce Platforms 78

Fabric

JUNE 7, 2023

Any of these poor outcomes can irrevocably damage retailers’ reputations and damage customer loyalty. Some platforms may even use a compatibility engine, which can ensure that only essential and business-critical information is received, allowing retailers to reject proposals that don’t meet specific conditions or attributes.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

Any of these poor outcomes can irrevocably damage retailers’ reputations and damage customer loyalty. Some platforms may even use a compatibility engine, which can ensure that only essential and business-critical information is received, allowing retailers to reject proposals that don’t meet specific conditions or attributes.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

Any of these poor outcomes can irrevocably damage retailers’ reputations and damage customer loyalty. Some platforms may even use a compatibility engine, which can ensure that only essential and business-critical information is received, allowing retailers to reject proposals that don’t meet specific conditions or attributes.

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Retail TouchPoints

JUNE 7, 2023

From 3D billboards to spatial scent to ChatGPT, meet the brands leading the next wave of multisensory retail innovations, and learn best practices to help strengthen your brand’s sensory presence in this new, multi-dimensional experience market. augmented reality) to fully virtual (e.g. virtual reality). 74% of U.S. Online sales reached $4.9

Technology 261

Technology Retail Customer Experience Presentation 261

Smile.io

MARCH 21, 2023

These days, customized experiences are more important than ever. So if you overlook personalization, you’re likely missing out on potential sales and customer loyalty. Dynamic Yield informs that the English football club improved its mobile homepage conversions by 40% thanks to mobile web customization.

eCommerce 69

eCommerce Shopping Carts Customer Loyalty Recommendation 69

Ecommerce Platforms

MARCH 14, 2023

Since the Denver Colorado company made it’s $325 million IPO in June 2021, it’s captured the attention of countless companies worldwide. Business management solutions: Use a host of industry-tailored workflow solutions to meet with the growing demands of tech-enhanced consumers. Simplify billing, streamline daily business operations.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

GetElastic

OCTOBER 19, 2021

Brands attempting to build or boost customer loyalty and satisfaction. Data Governance teams who want to track and meet compliance needs. While it does not include robust workflow functionality, the core set of features are sufficient to meet the needs of many brands evaluating a PIM solution. billion by 2027.

Information 78

Information B2C Channel Improvements 78

GetElastic

OCTOBER 19, 2021

Brands attempting to build or boost customer loyalty and satisfaction. Data Governance teams who want to track and meet compliance needs. While it does not include robust workflow functionality, the core set of features are sufficient to meet the needs of many brands evaluating a PIM solution. billion by 2027.

Information 78

Information B2C Channel Improvements 78

Kibo

MAY 24, 2022

Nearly 60% of online consumers say they’ll go out of their way to purchase directly from a brand, according to a 2021 study commissioned by Google. . There were over 800 D2C brands in 2021 and the market is expected to reach $100 billion by 2025. increased by 23% in 2021 over the previous year. But that’s changing.

Shipping Costs 62

Shipping Costs Retail Shipping Supplies 62

GetElastic

AUGUST 11, 2021

Their open and flexible content platform adapts to how digital builders work to meet business goals through easy customization and deep integration with any tech stack. Digital teams can reuse and automate content across devices and channels, so they can worry less about content maintenance and more about their customers.

Management 148

Management eCommerce Multi-channel Channel 148