Smile.io

DECEMBER 14, 2021

2021 is coming to a close and it’s time to look back at what made this year one to remember. It’s time to celebrate the brands that made shopping with them a top-notch experience. It’s time to announce the top customer loyalty programs of the year! Whatare the top customer loyalty programs of the year?

Customer Loyalty 71

Customer Loyalty Customer Shipping Costs Outdoor 71

iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience?

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience?

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

JANUARY 23, 2023

There’s been quite a bit of hype about the metaverse — it’s the next big thing, it will transform how companies engage with customers and it will alter the way we do business. The metaverse creates compelling opportunities for the retail industry to engage with customers. Create superior customer experiences.

Improvements 208

Improvements Customer Social Media Retail 208

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022. increase from last year's points earned.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

Retail TouchPoints

JULY 20, 2021

Customer service received renewed attention among retailers last year following the forced shifted to digital communication and service channels. According to the 2021 Retail TouchPoints Customer Loyalty Benchmark Survey , 58% of retailers gained new ecommerce customers as a result of the pandemic.

Customer 296

Customer Customer Loyalty Reference Channel 296

lateshipment

MAY 21, 2021

Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one. Create a customer loyalty program.

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

lateshipment

FEBRUARY 10, 2021

With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience” at the center of their growth and retention strategies.

Improvements 130

Improvements Customer Shipping Costs Payment Services 130

Ecommerce Platforms

OCTOBER 26, 2021

BetterCommerce provides users with features required for sales management, purchasing, merchandising, inventory, customer marketing and experience, operations, and logistics. This means that with BetterCommerce the power is given to the user to decide how the commerce platform can be customized or implemented. Omnichannel.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

lateshipment

FEBRUARY 10, 2021

Post-Purchase Customer Experience Amidst the Rise of eCommerce. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. Unfortunately, for most eCommerce businesses, there is very little control over this part of the customer journey.

Improvements 130

Improvements Customer eCommerce Shipping Costs 130

Retail TouchPoints

NOVEMBER 14, 2022

But amid volatile market changes, ever-evolving customer expectations and increased competition online, this is increasingly challenging to realize. billion in 2021 to $31.18 Competitive pricing is a key strategy to build customer loyalty and increase sales. Customer support. Enter artificial intelligence (AI).

Customer Loyalty 309

Customer Loyalty Operations Improvements Customer Experience 309

Forrester eCommerce

SEPTEMBER 26, 2023

How customers perceive a brand influences how much they are willing to spend with the brand; whether they will recommend it to others, and; how likely they are to forgive the brand’s missteps.

Banking 387

Banking Improvements Recommendation Customer 387

GetElastic

SEPTEMBER 15, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features.

B2B 146

B2B eCommerce Customer SEO 146

Retail TouchPoints

JANUARY 21, 2021

The six-day NRF 2021 Chapter One , which will wrap up on Jan. Chewy acquired more customers than it did in all of 2019. Customer Experience: Chewy “innovated extensively” in order to adapt to consumer demand and broader market conditions. “We Beauty Builds Lasting Customer Loyalty with Salesforce + Google.

Beauty and Health 201

Beauty and Health Small Business Retail Operations Channel 201

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 136

Consumer Payment Services Fulfillment Multi-channel 136

Retail TouchPoints

AUGUST 29, 2022

This discovery tarnished the reputation of a widely respected company with a long history of customer loyalty. Retail companies like Tim Hortons that underestimate the importance of mobile app privacy and security risk damaging customer relations and brand image, potentially leading to customer and revenue loss.

Mobile 301

Mobile Payment Services Payments Retail 301

lateshipment

DECEMBER 11, 2020

If you craft an effective social commerce campaign, you will achieve the following goals: Reach a wide audience Improve brand awareness Increase sales Build customer loyalty. If you want to maximize your efforts, you should choose a platform that is popular amongst your customers. 2021 has been a tough year, so far.

Social Media 130

Social Media eCommerce Article Customer Loyalty 130

lateshipment

FEBRUARY 10, 2021

With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. Unfortunately, for most eCommerce businesses, there is very little control over the post-purchase phase of the customer journey. Businesses get 6-8 touchpoints in the post-purchase to interact with customers and engage with them.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

lateshipment

SEPTEMBER 21, 2021

The Pivotal Role of Customer Support in Overall The Post-purchase CX. A staggering 40% of customer support issues are Shipping, Delivery, and Returns related issues occurring in the post-purchase phase of the customer journey. Customer Support Challenges During the Holiday Season. The verdict is clear.

Customer 130

Customer Shipping Costs Shipping Social Media 130

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Holiday 2021 and Preparing for 2022.

Payments 207

Payments Payment Services Customer Experience Social Media 207

Retail TouchPoints

DECEMBER 16, 2022

” More than 47 million people had left their jobs by 2021, with many of them looking for better work-life balance and flexibility, higher pay and strong company culture. According to queue management research, 75% of customers would not wait in a queue for more than five minutes, implying that slow service means lower sales.

Technology 251

Technology Payment Services Retail POS 251

Retail TouchPoints

MARCH 3, 2022

Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. Consider that in the U.S.,

Merchant Services 213

Merchant Services Shipping Costs Payments Payment Services 213

Retail TouchPoints

DECEMBER 3, 2021

This pricing strategy can encourage repeat customers to buy their favorite products sooner and take advantage of lower prices, or intrigue new shoppers to engage with an unfamiliar brand and get the better deal. Before retailers can offer their customers the best deals, they must find a profitable way to lower the price.

Shipping Costs 235

Shipping Costs eCommerce Customer Loyalty Information 235

lateshipment

OCTOBER 12, 2021

So instead of begrudging returns, make it a means to earn customer loyalty and build brand trust, this holiday season. Your returns policy is the first thing your customer notices when it comes to e-commerce returns. Making returns self-serve for your customers with auto-generated shipping labels, etc.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Retail TouchPoints

NOVEMBER 28, 2022

While the world may have finally emerged from the grips of the COVID-19 pandemic, customers are now grappling with record 40-year inflation highs and supply chain issues that are ushering in a host of new concerns and sentiments. Master the Art of Sensitivity for Weary Customers.

Customer Loyalty 259

Customer Loyalty Shipping Costs Technology Supplies 259

Retail TouchPoints

MAY 23, 2022

Loyalty programs can increase revenue by 15%-25% each year, according to McKinsey , which is why brands prioritize these programs. The customer experience is just as crucial and shapes how customers perceive your brand. Latency can ruin a customer’s interaction with a loyalty program and leave them frustrated.

Merchant Services 249

Merchant Services Improvements Customer Loyalty Customer Experience 249

Retail TouchPoints

JUNE 7, 2023

Sensory design is now recognized as a powerful sales tool — the senses play a critical role in human perceptions and can create positive experiences that delight and engage customers. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

Technology 256

Technology Retail Customer Experience Presentation 256

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Consumer 253

Consumer Shipping Costs Customer Retention Information 253

Retail TouchPoints

AUGUST 15, 2022

Retailers are always looking for ways to deliver safe, frictionless experiences to engage and satisfy customers. But for every retailer committed to providing a top-notch customer journey, there’s at least one bad actor out to capitalize on a customer’s misfortune. Digital Trust and Safety. This is a fairly new concept.

Merchant Services 222

Merchant Services Payment Services Payments Financial Services 222

Retail TouchPoints

SEPTEMBER 12, 2022

Bot traffic jumped 106% year-over-year in 2021. 2021 saw bot traffic grow 5.5 And every day it gets harder for genuine customers to buy in-demand products directly from online retailers. Bots break down customer trust and loyalty. Every retailer knows loyal customers are your most valuable asset.

Retail 233

Retail Beauty and Health eCommerce Social Media 233

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. View the session on demand. View the session on demand. A whopping $3.23

Payment Services 194

Payment Services Merchant Services Omnichannel Consumer 194

Omnisend

APRIL 26, 2021

Read on for the biggest furniture ecommerce trends and tips to help you grow in 2021. Personalization in marketing has quickly become a customer expectation. It means reaching out to your customers with the right message, at the right time, and in the right place. In 2020, the furniture industry grew to $115.2

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Retail TouchPoints

MARCH 13, 2023

These highly valuable customers were coveted by online retailers across categories, reshaping the internet economy according to their preferences. Over the past few years, one of the dominant strategies in retail has been to double down on customer loyalty.

Retail 204

Retail Omnichannel Shopping Carts Consumer 204

Ecommerce Platforms

OCTOBER 31, 2021

The solution covers everything from online marketing tools and customer service solutions to marketing integrations. If you’re looking for ways to strengthen your brand image and improve your relationship with customers, then Wix Ascend could be a great choice. What is Wix Ascend? Let’s start with the basics.

Payment Services 195

Payment Services Payments Social Media SEO 195

Retail TouchPoints

MARCH 15, 2022

for 2021 — the highest annual rate since 2008’s 3.8%. They risk losing potential sales — and customers — if they raise prices, but keeping prices static eats into their profit margins. “The But what’s most effective is for retailers to be transparent with customers about why they’re raising prices. “A

Retail 222

Retail Customer Loyalty Consumer Supplies 222