Retail TouchPoints

AUGUST 21, 2020

billion in Tech Hubs in Dallas, Detroit, Denver, New York City, Phoenix and San Diego, creating a total of 3,500 new technology and corporate jobs. 11 Fulfillment And Delivery Centers To Open In Metro Phoenix. An additional cross-dock facility is scheduled to open in the city in 2021. Amazon plans to invest $1.4

Fulfillment 177

Fulfillment Operations Order Fulfillment Toys 177

Retail TouchPoints

AUGUST 19, 2022

Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021. RTP: The recession isn’t impacting retail budgets for technology, which is great.

Technology 259

Technology Shipping Costs Omnichannel Mobile 259

ChannelAdvisor

DECEMBER 21, 2021

As we close out this incredible year, we’re taking a quick look back at some of the most popular resources we provided in 2021. . In case you missed any, we’re listing our top 10 resources from 2021 below. The right technology is critical to keeping up with the rapidly evolving landscape of e-commerce. Subscribe to our blog !

eCommerce 130

eCommerce Webinar eCommerce Software Fulfillment 130

Retail TouchPoints

FEBRUARY 1, 2021

So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? In 2021, omnichannel excellence will continue to become an essential point of differentiation, particularly for those retailers that don’t own their category. These are four with staying power: 1.

Customer Experience 294

Customer Experience Customer Omnichannel Social Media 294

ChannelAdvisor

SEPTEMBER 23, 2021

Today we’re going to look at the two programs that give you access to those lucrative Prime shelves: Fulfillment by Amazon (FBA) and Seller Fulfilled Prime (SFP). Fulfillment. The most striking difference between FBA and SFP is the way your items are fulfilled. With SFP, fulfillment is in your hands.

Fulfillment 98

Fulfillment Shipping Costs Multi-channel Merchant Services 98

Retail TouchPoints

MARCH 6, 2024

In an effort to reduce sizing-related return rates, some fashion brands are working with Fit:Match.ai, a ‘digital twin’ matching platform that uses AR body-scanning technology designed to help shoppers select their size more accurately. This is just one example of how companies are utilizing technology innovations to prevent returns up front.

Customer Experience 266

Customer Experience Shipping Costs eCommerce Improvements 266

Retail TouchPoints

AUGUST 16, 2021

Founder and CEO Steve Villanueva credits the quality, design and fit of Otero’s shirts as a key factor, but also recognizes the vital contribution of virtual fitting room technology provided by Perfitly. accuracy rate when the technology has a selfie to work from, and a 95% rate based just on responses to questions.

Technology 299

Technology Retail eCommerce Apparel 299

Retail TouchPoints

APRIL 26, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center. Those grocery retailers that listen, and move proactively, could have a very good 2021.

Retail 278

Retail Mobile Reference Download 278

Retail TouchPoints

OCTOBER 6, 2021

Shoppers in select markets will be able to schedule same-day and next-day delivery for supplies that can easily fit in a car, including tools, fasteners and paint, with coverage expanding to multiple markets nationwide by the end of 2021. population.”.

Fulfillment 274

Fulfillment Supplies Technology Other 274

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty.

Payment Services 230

Payment Services Operations Fulfillment Supplies 230

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ).

Omnichannel 258

Omnichannel Fulfillment Customer Retention Channel 258

Retail TouchPoints

MAY 13, 2022

While Instacart shared a valuation of $39 billion following a $265 million funding round in March 2021, by March 2022 the company had slashed its valuation by nearly 40% to approximately $24 billion , according to Bloomberg. Among the offerings is its upgraded fulfillment solution, Carrot Warehouses.

Fulfillment 278

Fulfillment Technology Improvements Marketing 278

Retail TouchPoints

SEPTEMBER 14, 2021

has partnered with Instacart to launch Kroger Delivery Now, a virtual convenience store fulfilled by Kroger that delivers fresh groceries and household essentials in as little as 30 minutes. Convenience orders on Instacart are up more than 150% since May 2021, and nearly 20% of shoppers choose Priority Delivery at checkout.

Fulfillment 239

Fulfillment Supplies Technology eCommerce 239

ChannelAdvisor

DECEMBER 21, 2021

As we close out this incredible year, we’re taking a quick look back at some of the most popular resources we provided in 2021. . In case you missed any, we’re listing our top 10 resources from 2021 below. The right technology is critical to keeping up with the rapidly evolving landscape of e-commerce. Subscribe to our blog !

eCommerce 98

eCommerce Webinar eCommerce Software Fulfillment 98

Retail TouchPoints

SEPTEMBER 23, 2021

As SEOs [search engine optimizers], any heavy lifting we can do to clear a path for our clients toward success in the holiday shopping season will be especially welcome in 2021. Economists are predicting another very strong, extended online shopping period in Q4 2021. Ecommerce spending in November-December 2020 rose an astounding 45.2%

SEO 261

SEO Gifts Shipping Costs Beauty and Health 261

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Lowe’s kicked off the transition to the market delivery model in 2021 in its Florida and Ohio Valley regions.

Supplies 266

Supplies Fulfillment Omnichannel Customer Experience 266

Retail TouchPoints

FEBRUARY 8, 2022

The GameStop NFT Marketplace is expected to launch later this year and is the first major initiative from new CEO Matt Furlong, who joined the company in June 2021 following the departure of previous CEO George Sherman in April 2021. But in the background, the retailer was laying the groundwork for a less volatile comeback.

Games 299

Games Fulfillment eCommerce Technology 299

Retail TouchPoints

OCTOBER 11, 2021

The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment. Michaels’ CEO Ashley Buchanan first revealed plans for a marketplace in a February 2021 story in The Wall Street Journal. We’re not reverting back to no technology.”.

Payments 264

Payments Payment Services Drop Ship Order Fulfillment 264

Retail TouchPoints

SEPTEMBER 7, 2023

Sell those sellers access to logistics and fulfillment services, many of which were already built for its own first-party retail business 4. Walmart serves approximately 240 million customers every week across its various channels, and as Manish Joneja, SVP of Walmart Marketplace and Walmart Fulfillment Services for Walmart U.S.

Fulfillment 310

Fulfillment Events eCommerce Customer 310

Retail TouchPoints

NOVEMBER 3, 2021

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group. trillion worldwide, equivalent to both 10.3%

Payment Services 348

Payment Services Shipping Costs Electronics Fulfillment 348

Ecommerce Platforms

OCTOBER 28, 2021

With a UK POD company, you can create a range of unique products, without having to spend a fortune on manufacturing and fulfilment. Notably, Printful has dedicated fulfilment centers in the UK, so you’re not going to have to worry about shipping items to your customers from overseas. Fulfillment center in Canada. Pricing ??.

Shipping Costs 197

Shipping Costs Shipping Payment Services Fulfillment 197

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Order Fulfillment 41

Order Fulfillment Fulfillment Omnichannel Shipping Costs 41

Retail TouchPoints

NOVEMBER 2, 2023

“We’re constantly striving to make Amazon Business the best place for small businesses to fulfill their buying needs,” said Todd Heimes, Director of Amazon Business Worldwide in a statement. Since launching on Amazon.com and the Amazon mobile app in 2021 , Affirm expanded to Amazon.ca

Payments 213

Payments Customer B2B Fulfillment 213

Retail TouchPoints

JULY 19, 2021

On-demand and scheduled grocery delivery services from Uber Technology have now expanded to 400 towns and cities in the U.S., Uber has spent 2021 building out its delivery capabilities in a big way. billion in February 2021, adding beer, wine and spirits in more than 1,400 cities. Uber also acquired Drizly for approximately $1.1

Fulfillment 279

Fulfillment Technology Mobile Operations 279

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

Fulfillment 280

Fulfillment Omnichannel Shipping Costs Supplies 280

Retail TouchPoints

MAY 3, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center. Those grocery retailers that listen, and move proactively, could have a very good 2021.

Retail 184

Retail Mobile Reference Download 184

Retail TouchPoints

MARCH 24, 2022

5 spot in 2021 to 13 th this year. Analyzing the entire Top 50 in a blog post , David Marcotte, SVP, Global Insights & Technology at Kantar identified several important global commerce trends: Solid performance by c-store retailers including A.S. Walmart and Amazon have retained their No.

Retail 275

Retail Omnichannel Department Stores Fulfillment 275

Groove

JANUARY 8, 2021

If you thought that the fulfillment, shipping and delivery process was difficult during the 2020 holiday season, you may be in for an unpleasant surprise the weeks following the holidays. eCommerce Returns: What To Expect In Early 2021. eCommerce Returns: What To Expect In Early 2021. internet shopping day ever.

eCommerce 363

eCommerce Fulfillment Subscription Consumer 363

Retail TouchPoints

DECEMBER 9, 2021

Brands with fixed logistics networks that must ship into specific ports in order to access dedicated warehouses and fulfillment centers won’t be able to take advantage of this strategy. A distributed fulfillment network model can benefit brands beyond port congestion as well. Ongoing Strategies for Success.

Supplies 284

Supplies Fulfillment Shipping Costs Multi-channel 284

Retail TouchPoints

MARCH 1, 2022

The alliance will open up new fulfillment options using Farmstead’s Grocery OS tech stack and Circle K’s retail footprint, and also expand Farmstead’s national supply chain for non-perishables and convenience items. Additionally, both retailers will collaborate on distribution and co-marketing across a variety of new projects.

Supplies 255

Supplies Fulfillment Operations Technology 255

Retail TouchPoints

FEBRUARY 24, 2021

Customer behavior and acceptance of new technologies has been accelerated by the COVID-19 mindset toward touchless environments. It can be about understanding a technology, a specific device, developing a new skill or having a self-reflective experience. Download a copy of the full report, “Retail Insights 2021” here.

Retail 162

Retail Live Chat Workshop Technology 162

Retail TouchPoints

MARCH 21, 2022

As last mile efficiency has moved from a nice-to-have to a business necessity, some of the world’s largest companies — including Target , Walmart , Shopify, Microsoft and FedEx — have introduced technology designed to tackle logistics complexities that can include real-time challenges like weather, traffic and street construction.

Shopify 209

Shopify Fulfillment Technology Improvements 209

Retail TouchPoints

AUGUST 23, 2022

eBay will pay $295 million to acquire TCGplayer , an online collectibles technology platform and marketplace for trading card games. In November 2021, eBay acquired Sneaker Con Digital ’s authentication business as it sought to bolster its presence in the collectible sneakers segment. The deal is expected to be completed by Q1 2023.

Hobbies 229

Hobbies Order Fulfillment Omnichannel Fulfillment 229

Retail TouchPoints

MARCH 17, 2022

Walmart was already on something of a hiring spree: in 2021, the retailer added 5,500 pharmacists and pharmacy managers, 13,000 pharmacy technicians and 4,500 truck drivers across its private fleet. The hire of associates to support its technology operations aligns with the addition of technology hubs in Toronto and Atlanta.

Merchant Services 256

Merchant Services Payment Services Events Technology 256

Retail TouchPoints

JULY 18, 2022

Kohl’s revealed in a filing with the Securities and Exchange Commission that Paul Gaffney, the retailer’s Chief Technology and Supply Chain Officer, will leave the company Aug. Gaffney joined Kohl’s as CTO in September 2019; in April 2021 he added the role of Supply Chain Officer.

Supplies 242

Supplies Fulfillment Technology Management 242

GetElastic

SEPTEMBER 30, 2021

Editor's Note: This post was originally published April 4th, 2018 and has been updated to reflect the current state of GDPR and other data privacy regulations impacting eCommerce in 2021. GDPR Enforcement Tracker has been tracking these fines and so far through September 2021, there have been 778 fines levied totaling €1,277,329,802.

Consumer 144

Consumer Information Fulfillment Social Media 144

Kibo

SEPTEMBER 22, 2021

But one of the essential “trends within a trend” is the rapid adoption of ecommerce personalization , a key technology that consumers are increasingly demanding and retailers are increasingly embracing. AI and Machine Learning top our list of 2021 ecommerce personalization trends and they’re enjoying a well-deserved moment in the spotlight.

eCommerce 62

eCommerce Recommendation Technology Fulfillment 62