Retail TouchPoints

JULY 1, 2022

Ron Johnson, CEO and co-founder of Enjoy Technology. Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity. His response: “Going to JCPenney.”

Technology 301

Technology Telecommunications Consumer Electronics Electronics 301

Retail TouchPoints

JANUARY 22, 2021

The IDC FutureScape 2021 webinar took a close look at some of the biggest, most impactful developments retailers can expect in the coming years. While many retailers have developed ways to safely deliver perishables, the speed and convenience of pickup will give these omnichannel transactions a significant edge.

Omnichannel 211

Omnichannel Payment Services Retail Webinar 211

Retail TouchPoints

FEBRUARY 5, 2021

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Post-Holiday Challenges. Gene Bornac is Chief Strategy Officer at enVista.

Omnichannel 174

Omnichannel Payment Services Specialty Retailers Customer Loyalty 174

Retail TouchPoints

MARCH 24, 2022

5 spot in 2021 to 13 th this year. Analyzing the entire Top 50 in a blog post , David Marcotte, SVP, Global Insights & Technology at Kantar identified several important global commerce trends: Solid performance by c-store retailers including A.S. Walmart and Amazon have retained their No.

Retail 265

Retail Omnichannel Department Stores Fulfillment 265

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Lowe’s kicked off the transition to the market delivery model in 2021 in its Florida and Ohio Valley regions.

Supplies 255

Supplies Fulfillment Omnichannel Customer Experience 255

Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. trillion worldwide in 2021 and are predicted to see a growth rate of 50% over the following four years. This is no longer science fiction. Today, it is possible to stimulate all consumer senses online. 74% of U.S.

Technology 266

Technology Retail Customer Experience Presentation 266

ROI Revolution

MAY 20, 2021

Published May 20, 2021. For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. But the reassuring strength of an omnichannel sales approach is that it’s a risk mitigation strategy at its core.

Omnichannel 109

Omnichannel Payment Services Social Media BigCommerce 109

Retail TouchPoints

SEPTEMBER 22, 2020

stores by the end of March 2021. Shoppers can access their items using a one-time barcode within an automated email notification sent after an associate fulfills their order. ” Lockers using Parcel Pending by Quadient technology are already available at stores in Charlotte, N.C., “With more than 60%.

eCommerce 262

eCommerce Fulfillment Supplies Technology 262

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

Fulfillment 270

Fulfillment Omnichannel Shipping Costs Supplies 270

Retail TouchPoints

APRIL 26, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center. Those grocery retailers that listen, and move proactively, could have a very good 2021.

Retail 276

Retail Mobile Reference Download 276

Retail TouchPoints

AUGUST 23, 2022

eBay will pay $295 million to acquire TCGplayer , an online collectibles technology platform and marketplace for trading card games. In November 2021, eBay acquired Sneaker Con Digital ’s authentication business as it sought to bolster its presence in the collectible sneakers segment. The deal is expected to be completed by Q1 2023.

Hobbies 219

Hobbies Order Fulfillment Omnichannel Fulfillment 219

Retail TouchPoints

SEPTEMBER 12, 2022

The funding, along with $3 million in convertible debt financing from certain Tuesday Morning leaders including CEO Fred Hand, will help the troubled retailer implement an omnichannel turnaround plan. The deal will give Tuesday Morning access to REV’s fulfillment network, infrastructure, systems and technology and ecommerce capabilities.

eCommerce 245

eCommerce Retail Omnichannel Fulfillment 245

Retail TouchPoints

MARCH 8, 2023

Atrium Health and Best Buy Health will address the complex requirements of these programs, including patient education and enabling of in-home technology with the help of logistics and tech support from specially trained Geek Squad Agents. Additionally, the retailer added the Best Buy Health Lively app on the Apple Watch in 2021.

Omnichannel 265

Omnichannel Supplies Technology Consumer 265

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty.

Payment Services 221

Payment Services Operations Fulfillment Supplies 221

Retail TouchPoints

APRIL 4, 2022

As part of its new branding JCPenney has enlisted comedian and Saturday Night Live cast member Melissa Villaseñor to fulfill the role of character Penny James, a shopping and JCPenney enthusiast who is the star of the campaign. JCPenney also is launching a cross-country “Shopping is Back!”

Travel 297

Travel Department Stores Omnichannel Games 297

Retail TouchPoints

AUGUST 5, 2021

But as we inch closer to the holiday season, malls and shopping center operators are seeing a greater need to refine and optimize their omnichannel experiences. Brands and retailers across categories responded to store closures, traffic restrictions and consumer hesitancy by expanding their omnichannel fulfillment services.

Merchant Services 264

Merchant Services Omnichannel Fulfillment Consumer 264

Retail TouchPoints

MAY 3, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center. Those grocery retailers that listen, and move proactively, could have a very good 2021.

Retail 183

Retail Mobile Reference Download 183

Retail TouchPoints

AUGUST 13, 2021

The Bay, which will be led by President and CEO Iain Nairn, will be responsible for overall brand direction, marketing, buying, planning and technology for both businesses. The Bay kicked off its initial ecommerce expansion in April 2021 with the launch of the Hudson’s Bay Marketplace.

eCommerce 298

eCommerce Operations Customer Experience Omnichannel 298

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Supplies 223

Supplies Beauty and Health Payment Services Fulfillment 223

Retail TouchPoints

SEPTEMBER 7, 2023

Sell those sellers access to logistics and fulfillment services, many of which were already built for its own first-party retail business 4. Walmart serves approximately 240 million customers every week across its various channels, and as Manish Joneja, SVP of Walmart Marketplace and Walmart Fulfillment Services for Walmart U.S.

Fulfillment 306

Fulfillment Events eCommerce Customer 306

Kibo

FEBRUARY 28, 2022

The 2021 holiday shopping season was historic, in that it was the culmination of two years of accelerated trends, shifting consumer behaviors, and omnichannel shopping realities that have emerged since the start of the pandemic. Shoppers return to stores, while omnichannel retail remains strong.

Merchant Services 62

Merchant Services Payment Services Order Fulfillment Retail 62

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 138

Consumer Payment Services Fulfillment Multi-channel 138

Retail TouchPoints

OCTOBER 31, 2023

over 2021, according to the National Retail Federation. Established store associates are no strangers to the complexities of omnichannel. If they’ve been on the job for several months or longer, they know that their time is split between serving in-store customers, as well as picking, packing and fulfilling online orders.”

Omnichannel 264

Omnichannel Consumer Management Technology 264

Kibo

OCTOBER 8, 2021

Retailers have come a long way in improving the customer experience for shoppers, focusing on personalization, omnichannel shopping experiences, and better overall customer relationship management. The importance of omnichannel fulfillment. However, there is one area where many retailers still fall short—order management.

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

Retail TouchPoints

NOVEMBER 23, 2020

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers. for the quarter.

Omnichannel 193

Omnichannel Department Stores eCommerce Fulfillment 193

Retail TouchPoints

JANUARY 20, 2022

Additionally, selected sellers can utilize Walmart Fulfillment Services to take advantage of Walmart’s warehousing and delivery infrastructure in the U.S. Patent and Trademark Office in late December 2021 for the production and sale of virtual goods, including electronics, home decorations, toys, sporting goods and personal care products.

Merchant Services 289

Merchant Services Cryptocurrencies eCommerce Sporting Goods 289

Retail TouchPoints

FEBRUARY 23, 2021

31, 2021 was $160 million , putting the company back in the black but still down significantly from the $340 million generated in the same quarter the previous year. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy. Net income for the 13 weeks ended Jan.

Department Stores 211

Department Stores Apparel Jewelry Omnichannel 211

Retail TouchPoints

DECEMBER 31, 2021

Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. Levi’s used an eight-week “boot camp” to train 43 workers with no previous background in data and technology about AI.

Home Furnishings 294

Home Furnishings Retail Shipping Costs Electronics 294

365 Retail

OCTOBER 27, 2022

The Fragrance Shop today reported increased annual sales and profits as it bounced back from the impact of the pandemic and reaped the benefits of investment in its omnichannel strategy. . million in the 52 weeks to 27 March 2021 (and up from the pre pandemic level of £120 million in the 52 weeks ended 31 March 2020). per cent to £156.83

Omnichannel 57

Omnichannel Subscription Events Arts 57

Retail TouchPoints

OCTOBER 27, 2021

Top-line findings from a recent Sensormatic survey reveal that while in-store shopping is expected to rise through the holiday season, what consumers are looking for while they’re there is for retailers to provide insight into product availability and alternative fulfillment offerings.

Consumer 256

Consumer Supplies Fulfillment Technology 256

Retail TouchPoints

FEBRUARY 12, 2021

For that reason, market research provider Euromonitor International has identified resilience and adaptability as the two driving forces of consumer behavior in the coming months in its recent report, Top 10 Global Consumer Trends 2021. Here are five key takeaways: The 2021 Consumer is Craving Convenience.

Consumer 346

Consumer Omnichannel Events Customer Experience 346

Retail TouchPoints

NOVEMBER 8, 2021

New technologies such as semantic vector search have made it possible to not only deliver what buyers are searching for but also fulfill their goals. If the website returns all of those results — no, ‘garlic’ is not the same as a ‘salmon fillet’ — you’re getting what you’re searching for and your goal is fulfilled.

Retail 272

Retail Omnichannel eCommerce Fulfillment 272

Retail TouchPoints

OCTOBER 14, 2020

Alternative Fulfillment Can Prepare Retail Brands for the Holiday Season. To ensure they stake out a slice of this large pie, brands should leverage alternative fulfillment solutions. This calls for thinking outside of the box to utilize assets in new ways to ensure timely fulfillment. decrease in offline sales in 2020 3.

Fulfillment 213

Fulfillment Supplies Omnichannel Operations 213

Retail TouchPoints

NOVEMBER 18, 2020

Taking advantage of the surge in online grocery generated by COVID-19, Farmstead plans to bring its dark store fulfillment model to a third market: Raleigh-Durham, N.C. in early 2021. The expansion will be fueled by a $7.9 million funding round that brings total investment in the company to $14.5 Charlotte, N.C.

Marketing 212

Marketing Fulfillment Technology Retail 212

Retail TouchPoints

NOVEMBER 1, 2021

Bed Bath & Beyond is putting technology at the forefront of its business with a three-year, $250 million investment that will integrate analytics and automation to improve operations and inventory.

Toys 223

Toys Omnichannel Operations Consumer 223

RetailMinded

FEBRUARY 19, 2021

2021 is in full swing and the reality is, it isn’t necessarily a breeze for small merchants in particular to capture consumer attention or dollars. In fact, retail sales jumped over 5% at the start of 2021 and consumers do not seem to be slowing down when it comes to spending. Check out CommentSold here now. .

Small Business Retail 116

Small Business Retail Retail Shipping Costs Social Media 116

Retail TouchPoints

SEPTEMBER 29, 2020

Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces. All these factors have retailers seeking ways to maximize their existing solution sets as well as making smart technology investments for the future. Perform a “health check.” “You

Webinar 260

Webinar Payment Services Shipping Costs Retail 260